Group D Le Masney, Schimmel, Taylor Communication Tips In Crisis Final
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The document provides guidance on developing an effective crisis communication plan. It recommends establishing a crisis management team to create and implement the plan. The team should include key stakeholders and designate a spokesperson. It also stresses the importance of practicing the communication plan, assessing potential crisis situations, and anticipating various crisis scenarios to prepare an appropriate response.
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Based on the flowcharts, how would you respond as the organization in each situation?
For Subway: This would likely be classified as an accidental crisis with low damage and no victims. An appropriate response would be clarification - acknowledge the size issue and commit to addressing it.
For Children's Hospital: This involves victims (the family) and likely high damage due to the serious medical outcome. An appropriate initial response would be mortification - express regret/apology for the outcome and commit to investigating how it occurred to prevent future occurrences.
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Lesson 1 Determining your Goals
Often broad statements that help guide
Could be to reduce the impact of the crisis
Keep the organization’s image intact or maintain customers
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Linking to organizational values helps harmonize
Important to determine, rank, and identify potential obstacles to goals.
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Develop True, Equal Partnerships with Organizations and Groups that are important…
Partnerships defined “Equal communication relationships with groups or organizations that have an impact on an organization”
Established through honest and open dialogue
Partners may be advocates for or antagonists against
Effective partnering begins before crisis occurs.
Establish relationships with stakeholders before!
Lesson 3
Acknowledge your stakeholders as partners when managing crises
Stakeholders are external and internal groups that can have an impact.
Effective strategies include making a list of potential stakeholders.
Employees
Competitors
Creditors
Consumers
Government Agencies
Community
Activist Groups
Media
Lesson 4
Develop Strong, Positive Relationships with Primary and Secondary Stakeholders
Primary – Those most important to success and interact with most often.
Secondary – Key groups that do not play an active role but are still important to success.
Types
Positive – Both listen, understand, and communicate with each other
Negative – Antagonistic relationship, not open to listening or communicating
Ambivalent – No true partnership, each work with each other, but no one listens
Nonexistent – Organization is not aware of stakeholder and does not communicate
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Develop Strong, Positive Relationships with Primary and Secondary Stakeholders
Communicating with underrepresented groups
Culture-Neutral Approach: Everyone acts on and accesses CC information in similar manners.
Problem - Not everyone had a car to evacuate Hurricane Katrina
Culturally-Sensitive Approach: Messages should be tailored to the cultural characteristics of groups.
Person, Place, Time, Occasion, Literacy Level, and Message to name a few
Culturally-Centered Approach: Most appropriate – Includes underrepresented groups in the process.
Means partnerships must happen.
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Effective CC means listening to stakeholders
First mistake is to attempt to engineer consent through spin.
Get the information out, but then make time to listen to concerns.
Public Information Sessions
Q&A
Public meetings can become difficult.
Vocalized anger must be acknowledged and legitimized.
Once you have listened, then determine which audiences to focus on and how to address their concerns.
Lesson 6
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What is a Crisis?
A crisis is a situation that has reached an extremely difficult or dangerous point.
A crisis is an event, revelation, allegation or set of circumstances which threatens the integrity, reputation, or survival of an individual or organization.
Crisis management means
· having a plan in place,
· having identified who will do what,
· and having practiced the plan for most conceivable events.
No organization can just "wing it."
You need to develop a crisis management plan.
You need to develop variations of the plan to cover any emergency your company might be expected to encounter.
The goal of the plan itself is to ensure your people have the tools to get the crisis under control as quickly as possible to minimize the damage.
It's about Proactive vs. Reactive
Crisis Communications Planning is the process of managing the strategy, messages, timing and distribution channels necessary to communicate effectively with the media, employees, core constituencies, clients, customers and stake holders.
The focus of the crisis communications function is to facilitate the rapid de-escalation of the crisis through timely and effective communications methods.
Observe, Orient, Decide, and Act
The idea behind success, in a dogfight, a business situation, or a crisis, is to complete loops of decision making that are faster than those around you, such as your adversaries.
We want to shorten the life cycle of our decisions without increasing the failure rate of the decisions made.
If we have no preparation, if we don't take into account all the elements of the environment, including the possibilities of problems that haven't occurred but may, then we are
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This document outlines best practices for nonprofit communication during a crisis. It discusses developing a crisis communication plan and team before an emergency happens. The plan should determine operational and communication responses, and identify key audiences that need information. During a crisis, the nonprofit should provide accurate information to the media and through its own channels. Messages should explain what is happening, share the organization's story and values, and answer questions. After the crisis, the nonprofit should keep stakeholders informed as recovery happens, encourage advocacy, and use the challenge as a fundraising opportunity to rebuild trust over time.
How to Prepare for Crisis
This document discusses organizational crisis management and preparation. It defines what constitutes a crisis, outlines common crisis types, and reasons why crises occur. It also describes key aspects of crisis management preparation including identifying a crisis management team, analyzing an organization's readiness, strengthening relationships, and providing training to plans, media, and all staff. The goal of crisis preparation is to allow an organization to respond effectively during a crisis and plan for recovery afterwards.
CIPR Skills Guide: The role of social media in crisis / issues management
CIPR Skills Guide: The role of social media in crisis / issues managementChartered Institute of Public Relations
This document was created panel after an in-depth panel discussion that covered how different companies, airlines and government departments handled situations of crisis and particularly, their use of social media. This 9-page guide covers the role social media plays in a crisis and outlines key points to consider when such events occur.function and skills of public relation by solomon shiwabaw
This document discusses the functions of public relations. It outlines several key functions including media relations, crisis communication, management and administration, representing PR at the top management level, writing press releases, using social media, and managing employee relations. For crisis communication specifically, it describes the 8 steps a PR professional should take: awareness, assessment, team building, positioning/strategy, readiness, action, evaluation, and follow-up/closure. The overall document provides an overview of the various roles and responsibilities of public relations practitioners.
Signature Assignment Crisis Management PlanUtilize one of.docx
Signature Assignment: Crisis Management Plan
Utilize one of these for a reference
Bennett-Alexander, D. & Hartman, L. (2015) Employment law for business (8th ed.). McGraw-Hill: New York, NY.
Dessler, G. (2016) Fundamentals of human resource management (4th ed.). Prentice Hall: Upper Saddle River, NJ.
Gomez-Mejia, L.R., Balkin, D., & Cardy, R. (2016) Managing human resources (8th ed.). Prentice Hall: Upper Saddle
River, NJ.
Resources:
Blossoms Up! Case Study
Most organizations face a disruption in their business continuity based on an "event" that creates a change in life cycle.
Coming into your new role, you recognize that a Crisis Management Plan has never been created for the company, Blossoms Up! In your last company, it experienced a business continuity disruption that had a severe impact on its financial standing but an effective business continuity and crisis management plan significantly helped to respond quickly to the major issue and in an organized manner. This is one more area where you can prove HR to be an important strategic partner.
For this assignment, you will focus on one of three main events that could happen to Blossoms Up!
Unexpected death of the CEO, Seth Smith
Negative media publicity--For example, a news story breaks out about a $500,000 sexual harassment claim filed against a high-ranking director
Strike--Upon possible unionization and a collective bargaining impasse, a strike occurs disrupting the company's ability to harvest their products
You assess the three events that could cause Blossoms Up! to undergo business continuity disruption rising to a crisis state and decide to get to work on the one you think is most pressing and should be implemented now.
Research
the Internet and University Library for information on crisis management plans and various templates.
Design
a 1,050- to 1,400-word Crisis Management Plan to respond to the potential event determined to be the most pressing.
Include
the following:
Evaluate which departments and people that need to be a part of the crisis management team. Consider:
HR
Top management
Operations personnel
Public relations experts
Legal assistance
Insurance carriers.
Prepare a policy statement that includes the legal and ethical standards for responding to the event. Avoid "no comment" or have your company appear uncooperative or secretive during a crisis situation.
Prepare clear, consistent, and tailored responses for all stakeholders and the media that includes the following:
State the scope of the crisis - local, regional, national or international.
Articulate policies and procedures affecting the crisis event.
Launch a cohesive and united response in support of the organization - one spokesperson, one person recognized and authorized to disseminate statements to the media, etc.
Evaluate human resource management solutions that will be implemented to address the organizational crisis.
Create answers to anticipated questions from the media.
Include a sec.
Crisis Management Guidelines
This document provides guidelines for crisis management before, during, and after a crisis. It defines what constitutes a crisis and lists common types of organizational crises. It outlines the characteristics of a crisis and key aspects of an effective crisis management plan, including features like effective communication and coordination between departments. The document provides a checklist of ten things to remember during a crisis, such as staying calm and controlling the message. It also gives guidance on procedures for communicating with stakeholders at the onset of a crisis and includes a crisis communication checklist of preparatory steps organizations can take.
ADVOCACY PLANINING - CRITICAL QUESTIONS TO ASK
This document outlines the key elements of developing an effective advocacy plan, including establishing the facts, identifying decision-makers and their influencers through power mapping, gaining public support, mobilizing resources, and engaging in a planned manner with the target audience. It emphasizes that advocacy depends on a clear, concise message tested with the target audience, and calls for asking the audience to take specific action. The document provides a 10-step process for crafting an advocacy plan covering objectives, stakeholders, resources, activities, and evaluation metrics.
DEVELOPING EFFECTIVE CRISIS COMMUNICATION PLAN.pptx
This document outlines the key steps to developing an effective crisis communication plan:
1. Identify stakeholders and assign roles to a crisis management team who will create and execute the plan.
2. Designate a spokesperson to represent the organization and deliver clear, unambiguous messages.
3. Anticipate potential crisis scenarios, their impact on stakeholders, and how to communicate with each group.
4. Establish monitoring systems to track the situation and be prepared to answer common questions from stakeholders.
CIS 349 Info Tech Audit and Control· Assignment 1 Designing F.docx
CIS 349 Info Tech Audit and Control
· Assignment 1: Designing FERPA Technical Safeguards
Due Week 2 and worth 100 points
Imagine you are an Information Security consultant for a small college registrar’s office consisting of the registrar and two (2) assistant registrars, two (2) student workers, and one (1) receptionist. The office is physically located near several other office spaces. The assistant registrars utilize mobile devices over a wireless network to access student records, with the electronic student records being stored on a server located in the building. Additionally, each registrar’s office has a desktop computer that utilizes a wired network to access the server and electronic student records. The receptionist station has a desktop computer that is used to schedule appointments, but cannot access student records. In 1974, Congress enacted the Family Educational Rights and Privacy Act (FERPA) to help protect the integrity of student records. The college has hired you to ensure technical safeguards are appropriately designed to preserve the integrity of the student records maintained in the registrar’s office.
Write a three to five (3-5) page paper in which you:
1. Analyze proper physical access control safeguards and provide sound recommendations to be employed in the registrar’s office.
2. Recommend the proper audit controls to be employed in the registrar’s office.
3. Suggest three (3) logical access control methods to restrict unauthorized entities from accessing sensitive information, and explain why you suggested each method.
4. Analyze the means in which data moves within the organization and identify techniques that may be used to provide transmission security safeguards.
5. Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.
Your assignment must follow these formatting requirements:
. Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
. Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
. Describe the role of information systems security (ISS) compliance and its relationship to U.S. compliance laws.
. Use technology and information resources to research issues in security strategy and policy formation.
. Write clearly and concisely about topics related to information technology audit and control using proper writing mechanics and technical style conventions.
Questions CHP1
1. Discuss Fink’s four stages of a crisis by describing what happened at each stage of a crisis that has been in the public eye recently or ...
Communicating in crisis summer 2011
The document provides guidance on crisis communication and management. It discusses establishing a crisis management team from across departments, conducting risk assessments to identify potential crises, developing a crisis plan, and conducting simulations to test the plan. It also outlines best practices for communication during a crisis, including determining audiences and goals, developing messages and selecting messengers, using various communication vehicles, conducting media interviews, and gathering feedback. The overall message is that effective crisis communication requires thorough pre-planning and coordination across an organization.
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