Shangri-La Different locations use different MIS systems with their operations.
Some of the example systems are “MontOra software” and Glitch Management Systems.
Mainly there are 12 software application modules followed by the MIS system of each location.
It includes reservation, front desk, cashier, housekeeping, night audits, reports, back office, yield management, credit authorization and settlement, merchant channel management, and web reservation.
Currently they are using Oracle OLTP 11G version and data warehousing databases to maintain their database in each and every location.
This work as the backbone for their online reservations, bookings and guest communications.
Currently they manage 8TB data-warehousing facility for all storage of each location which needs to facilitate the operations.
Currently they are using Oracle OLTP 11G version and data warehousing databases to maintain their database in each and every location.
This work as the backbone for their online reservations, bookings and guest communications.
Currently they manage 8TB data-warehousing facility for all storage of each location which needs to facilitate the operations.
The document discusses the importance of studying Philippine tourism laws. It provides several reasons for this, including that laws protect travelers' rights, preserve tourism resources for future generations, provide better tourism services, and promote industry growth. The lack of tourism laws could expose the country to risks like terrorism and accidents. Overall, the document argues that tourism laws play a vital role in assessing responsibilities and maintaining order in the tourism sector.
This document discusses the psychology of travel, including motivations for travel such as escape, relaxation, and status. It outlines four basic travel motivators including physical, cultural, interpersonal, and status motivators. Maslow's hierarchy of needs is also discussed in relation to travel motivations. The document then covers topics such as the role of tourism in economic development, classifications of travelers, and the social nature and effects of travel.
Principles of Tourism Chapter 10 (recreation and leisure)Jercel Tumaque
This document defines recreation and leisure and discusses various types of recreational activities. It begins by defining recreation as restoring or renewing something and leisure as the productive use of free time. Recreational activities are classified as active, like various team and individual sports, or passive, such as reading, fishing, and listening to music. Recreation is provided through government agencies, non-profits, private clubs, businesses, employee programs, the armed forces, colleges, and therapeutic services. The growth of recreation is attributed to increases in discretionary time, new technologies, public interest in health, commercialization, services for those with disabilities, and expanding roles for women.
Sunset Paradise Hotel is establishing three luxury hotels in Barcelona, Rome, and Antalya owned by Golden Wings Airline Company. The goal is to provide differentiated experiences through high-quality personal service and unique locations. The business plan outlines the company structure, services, competitors, and marketing strategies. Sunset Paradise Hotel aims to be the top choice in its locations through superior customer experiences and partnerships with local tour agencies.
Tourism planning and development (Introduction)Mike Joseph
The document discusses tourism planning and development. It explains that tourism planning involves coordinating with government agencies and private sector businesses to improve tourism infrastructure and ensure travelers' needs are met. Effective planning provides resources for tourists while allowing destinations and businesses to enhance their tourism offerings. However, a lack of planning can lead to an unorganized industry with decreased profits as planning helps destinations appeal to markets and maximize opportunities.
The document outlines several platforms and theories related to tourism development planning. It discusses advocacy platforms that see tourism positively and cautionary platforms that see negatives of mass tourism. It also covers theories like laissez-faire, modernization, trickle-down, and dependency. Approaches to tourism planning include no planning, ad-hoc, integrated, boosterist, product-led, spatial, demand-led, bureaucratic, middle path, environmental, eco-tourism, participatory, community-based, pro-poor, and fair trade approaches.
The document discusses the economic, socio-cultural, and environmental impacts of tourism. It outlines both the positive and negative impacts of each category. The economic impacts section examines concepts like the multiplier effect and how tourist spending circulates in an economy. The socio-cultural impacts section explores topics such as cultural exchange and modification of local lifestyle. The environmental impacts portion analyzes effects on habitat and ways tourism can contribute to pollution. The document also suggests responses to mitigate the negative impacts of tourism.
The document discusses the importance of studying Philippine tourism laws. It provides several reasons for this, including that laws protect travelers' rights, preserve tourism resources for future generations, provide better tourism services, and promote industry growth. The lack of tourism laws could expose the country to risks like terrorism and accidents. Overall, the document argues that tourism laws play a vital role in assessing responsibilities and maintaining order in the tourism sector.
This document discusses the psychology of travel, including motivations for travel such as escape, relaxation, and status. It outlines four basic travel motivators including physical, cultural, interpersonal, and status motivators. Maslow's hierarchy of needs is also discussed in relation to travel motivations. The document then covers topics such as the role of tourism in economic development, classifications of travelers, and the social nature and effects of travel.
Principles of Tourism Chapter 10 (recreation and leisure)Jercel Tumaque
This document defines recreation and leisure and discusses various types of recreational activities. It begins by defining recreation as restoring or renewing something and leisure as the productive use of free time. Recreational activities are classified as active, like various team and individual sports, or passive, such as reading, fishing, and listening to music. Recreation is provided through government agencies, non-profits, private clubs, businesses, employee programs, the armed forces, colleges, and therapeutic services. The growth of recreation is attributed to increases in discretionary time, new technologies, public interest in health, commercialization, services for those with disabilities, and expanding roles for women.
Sunset Paradise Hotel is establishing three luxury hotels in Barcelona, Rome, and Antalya owned by Golden Wings Airline Company. The goal is to provide differentiated experiences through high-quality personal service and unique locations. The business plan outlines the company structure, services, competitors, and marketing strategies. Sunset Paradise Hotel aims to be the top choice in its locations through superior customer experiences and partnerships with local tour agencies.
Tourism planning and development (Introduction)Mike Joseph
The document discusses tourism planning and development. It explains that tourism planning involves coordinating with government agencies and private sector businesses to improve tourism infrastructure and ensure travelers' needs are met. Effective planning provides resources for tourists while allowing destinations and businesses to enhance their tourism offerings. However, a lack of planning can lead to an unorganized industry with decreased profits as planning helps destinations appeal to markets and maximize opportunities.
The document outlines several platforms and theories related to tourism development planning. It discusses advocacy platforms that see tourism positively and cautionary platforms that see negatives of mass tourism. It also covers theories like laissez-faire, modernization, trickle-down, and dependency. Approaches to tourism planning include no planning, ad-hoc, integrated, boosterist, product-led, spatial, demand-led, bureaucratic, middle path, environmental, eco-tourism, participatory, community-based, pro-poor, and fair trade approaches.
The document discusses the economic, socio-cultural, and environmental impacts of tourism. It outlines both the positive and negative impacts of each category. The economic impacts section examines concepts like the multiplier effect and how tourist spending circulates in an economy. The socio-cultural impacts section explores topics such as cultural exchange and modification of local lifestyle. The environmental impacts portion analyzes effects on habitat and ways tourism can contribute to pollution. The document also suggests responses to mitigate the negative impacts of tourism.
The document discusses different types of hotels and classifies them based on size, target markets, levels of service, and ownership. It describes hotels such as commercial hotels, airport hotels, suite hotels, extended stay hotels, resort hotels, bed and breakfast hotels, vacation ownership hotels, condominium hotels, casino hotels, conference centers, and convention hotels. The document also discusses characteristics of different types of travelers and factors that influence their buying decisions.
This document provides an overview of tourism planning and development. It discusses that tourism planning considers all tourism resources, organizations, markets, and programs within a region. The planning process involves defining goals and objectives, identifying the tourism system including resources, organizations and markets, generating alternatives, evaluating alternatives, and implementing, monitoring and evaluating plans. It also describes different levels of tourism planning from site to international levels and the roles of government and private sectors in tourism planning.
The document discusses the convention and exhibition industry as an important segment of the tourism industry that generates significant revenue. It identifies the key components of the convention industry as planners and groups they represent, host facilities, services, and exhibitors. It also outlines various types of meeting planners such as corporate, association, and independent planners. The document then discusses the growth and development of the convention industry over time due to factors like advances in transportation and technology.
Differentiate the difference among direct, indirect, induced, and dynamic impacts of tourism on the economy;Identify the positive and negative impacts of tourism on the economy.
This document defines attractions and discusses their classification and management. An attraction is defined as a permanent establishment where the main purpose is sightseeing that must be open to the public. Attractions can be classified based on their physical environment, ownership, perception, admission policies, appeal, size, composition, and degree of performance. The success of attractions is influenced by management skills, the product offered, market demand, access, amenities, and the mood of visitors. Key themes in attraction management include demand factors, environmental impacts, seasonality, visitor numbers, diversification, and moving attractions towards more technology-based elements.
The document provides details for organizing a Golden Wedding anniversary celebration. It includes information on the venue, menu, timeline of events, and estimated costs. The church ceremony will be held at Manila Cathedral followed by a reception at Casa Manila Pasig. The menu from Hizon Catering includes dishes like braised pork barbecue and pan seared fish. Entertainment is planned like a multi-media presentation and dance numbers. The estimated total cost is PHP 450,000, which covers expenses like venue rental, photography, decorations and food.
The document discusses the Tourism Act of 2009 (RA 9593) which reorganized the Department of Tourism in the Philippines. Key points:
- It declared tourism a national priority and strengthened DOT and its attached agencies to better promote and develop the tourism industry.
- Major changes included establishing new agencies like Tourism Infrastructure and Enterprise Zone Authority (TIEZA) and Tourism Promotions Board (TPB), and reassigning functions of existing ones.
- The law aimed to make the tourism industry more globally competitive by requiring accreditation standards and promoting infrastructure projects. It also supported local tourism development plans.
- Several years after implementation, infrastructure projects were ongoing across regions to improve facilities, though some issues around
This presentation covers (1) Social impact of tourism; (2) Effects of globalization on tourism development; (3) Sex tourism and exploitation of women; and (4) Trends and issues shaping tourism and hospitality development.
The document discusses the meeting, incentive, convention and exhibition (MICE) industry. It provides an overview of the development and size of the industry. It describes the major players such as convention and visitor bureaus, destination management companies, meeting planners and various service contractors. It also outlines different types of meetings, conventions and expositions as well as venues used to host MICE events.
This document provides information on accommodations, amenities, activities and promotions available at the Soneva Jani resort in the Maldives. It can be reached via scenic 45-minute seaplane flight from Malé International Airport or by speedboat from the sister property, Soneva Fushi. Accommodations include overwater water retreat rooms, villas and reserves. Amenities include a gym, tennis court, spa, pools and restaurants. Activities involve diving, fishing, yoga and water sports. Current promotions provide family packages and deals when staying multiple nights.
1. The 10-step marketing plan targets business travelers aged 35-45 from mid-level to top positions in companies. It aims to close the market gap against low-cost competitor Cebu Pacific by differentiating Philippine Airlines as a full-service premium carrier.
2. Philippine Airlines offers amenities like lounge access, business class, in-flight meals and entertainment, and a frequent flyer program. It promotes through advertising, events, online sales and partnerships.
3. Philippine Airlines serves over 30 domestic and 50 international destinations and can be booked online, through agents, or corporate accounts, with payment options like banks, stores and money remittance centers.
Importance of Ethics in Hospitality and Tourism IndustryMuhammad Ali
The document discusses the importance of ethics in the hospitality industry. It states that the hospitality industry is competitive and customers and employees will leave quickly if dissatisfied, so trust is key to success. It also notes that ethics and profits are inversely related in the short term but ethics positively impact long term profitability. The document then lists 10 basic ethical principles for hospitality managers, which include honesty, integrity, fairness, respect for others, excellence, leadership, reputation, and accountability. It provides examples for each principle.
The document discusses tangible services provided in hotel sectors. It lists 9 key tangible services that guests expect from hotels including good menu and ambiance, comfortable beds, attentive phone answering, lighting, aroma, simple tasty food, and clear check-in and check-out processes. It also lists 11 additional amenities and services commonly provided by hotels such as swimming pools, cafes, and laundry services. Finally, it briefly discusses tangible tourism services beyond hotels which involve the acquisition and supply of goods and services like tour packages, transportation, accommodation, and guide services.
Combined presentation of student reports and the lectures on Lodging and Accommodation for the subject Principles of Tourism II for the College of International Tourism and Hospitality Management of the Lyceum of The Philippines Cavite, Campus. All photographs are grabbed from the internet and credit is due to their respective photographers.
Micro Perspective on Tourism and Hospitality IndustryRubie Clavel
This course will cover the workings, operations and the integrative activities of major stakeholders in the Tourism and Hospitality Industry. The student will also gain knowledge on managing and marketing a service-oriented business organization. Apart from the scope and structure of travel organizations and planning of specific business of the nature and distinctive characteristics of each sector of the entire tourism industry, focusing on management, organization and planning of specific business strategies for the various entities in the local setting. This will also involve the analysis of the possible impacts of external factors and trends on the different tourism industry sectors and specific types of business. It will also look into client profiling such as travel motivations and influences as it relates to aligning strategic and tactical solutions to the business. The course also identifies the employment opportunities available in each sector and the corresponding qualifications for the jobs.
Global Distribution System (GDS) is a database that stores and updates information on travel products worldwide. The four major GDS are Amadeus, Galileo, Sabre, and Worldspan. GDS enables travel agents to access and book flights, hotels, cars, and other travel services in real-time. GDS evolved from airline computer reservation systems and now operate independently while connecting travel suppliers and agencies globally. They provide availability, pricing, and booking capabilities for a wide range of travel products.
Cebu Pacific's target market is business and leisure travelers seeking an affordable and fun airline experience. It competes with Philippine Airlines and other local low-cost carriers. Cebu Pacific differentiates itself by offering the most routes, the youngest fleet, and a "Fun Flight" experience. The domestic airline market size is Php 40.41 billion, with Cebu Pacific holding a Php 19.48 billion market share. Cebu Pacific uses a low-cost approach, pricing 51% lower than Philippine Airlines to attract customers. It employs marketing strategies like promotions, advertising, and online booking to promote affordable, fun flights.
This document outlines four key tourism organizations in the Philippines: the Department of Tourism, Philippine Tourism Authority, Philippines Travel and Tourism Council, and Philippine Travel Agencies Association. It provides details on the mission and functions of each organization, including that the Department of Tourism promotes tourism, the Philippine Tourism Authority develops tourism facilities, the Philippines Travel and Tourism Council supports the travel industry and promotes tourism, and the Philippine Travel Agencies Association represents travel agencies.
This document discusses different types of lodging establishments including hotels, motels, inns, lodges, guest houses, condominiums, bed and breakfasts, boarding houses, dormitories, and nursing homes. It also describes classifications of hotels based on accommodation type, location, services provided, facilities, size, and food service. Specific unique lodging types are mentioned like tree house hotels, capsule hotels, cave hotels, ice hotels, and other specialty concepts. Future trends in hotel design and technology are also briefly touched on.
The document discusses applying Lean Six Sigma methodology in the hospitality industry to improve processes and customer satisfaction. It provides examples of how Lean Six Sigma has been used in hotels to reduce costs, improve efficiency, enhance customer loyalty, and increase revenue. Starwood Hotels has successfully used Six Sigma since 2001 across its properties worldwide, delivering over $100 million in profits through Six Sigma programs. The document advocates that Lean Six Sigma can help hotels achieve 30% reductions in operating costs, 25% increases in sales revenue, and gain a competitive advantage through robust backend processes and guaranteed excellent service.
- The document provides information about the 13th Annual Accounts Payable and Procurement Transformation Summit Asia conference to be held from 21-23 March 2016 in Singapore.
- The conference will include pre-conference workshops on 21 March and the main conference on 22-23 March at the M Hotel in Singapore.
- It outlines the speaker line-up and event highlights including case studies from companies like Juniper Networks, City of Gold Coast, and Jones Lang LaSalle.
- Details of the conference agenda, sessions on topics like accounts payable automation, governance and control, and efficiency improvement are also provided.
The document discusses different types of hotels and classifies them based on size, target markets, levels of service, and ownership. It describes hotels such as commercial hotels, airport hotels, suite hotels, extended stay hotels, resort hotels, bed and breakfast hotels, vacation ownership hotels, condominium hotels, casino hotels, conference centers, and convention hotels. The document also discusses characteristics of different types of travelers and factors that influence their buying decisions.
This document provides an overview of tourism planning and development. It discusses that tourism planning considers all tourism resources, organizations, markets, and programs within a region. The planning process involves defining goals and objectives, identifying the tourism system including resources, organizations and markets, generating alternatives, evaluating alternatives, and implementing, monitoring and evaluating plans. It also describes different levels of tourism planning from site to international levels and the roles of government and private sectors in tourism planning.
The document discusses the convention and exhibition industry as an important segment of the tourism industry that generates significant revenue. It identifies the key components of the convention industry as planners and groups they represent, host facilities, services, and exhibitors. It also outlines various types of meeting planners such as corporate, association, and independent planners. The document then discusses the growth and development of the convention industry over time due to factors like advances in transportation and technology.
Differentiate the difference among direct, indirect, induced, and dynamic impacts of tourism on the economy;Identify the positive and negative impacts of tourism on the economy.
This document defines attractions and discusses their classification and management. An attraction is defined as a permanent establishment where the main purpose is sightseeing that must be open to the public. Attractions can be classified based on their physical environment, ownership, perception, admission policies, appeal, size, composition, and degree of performance. The success of attractions is influenced by management skills, the product offered, market demand, access, amenities, and the mood of visitors. Key themes in attraction management include demand factors, environmental impacts, seasonality, visitor numbers, diversification, and moving attractions towards more technology-based elements.
The document provides details for organizing a Golden Wedding anniversary celebration. It includes information on the venue, menu, timeline of events, and estimated costs. The church ceremony will be held at Manila Cathedral followed by a reception at Casa Manila Pasig. The menu from Hizon Catering includes dishes like braised pork barbecue and pan seared fish. Entertainment is planned like a multi-media presentation and dance numbers. The estimated total cost is PHP 450,000, which covers expenses like venue rental, photography, decorations and food.
The document discusses the Tourism Act of 2009 (RA 9593) which reorganized the Department of Tourism in the Philippines. Key points:
- It declared tourism a national priority and strengthened DOT and its attached agencies to better promote and develop the tourism industry.
- Major changes included establishing new agencies like Tourism Infrastructure and Enterprise Zone Authority (TIEZA) and Tourism Promotions Board (TPB), and reassigning functions of existing ones.
- The law aimed to make the tourism industry more globally competitive by requiring accreditation standards and promoting infrastructure projects. It also supported local tourism development plans.
- Several years after implementation, infrastructure projects were ongoing across regions to improve facilities, though some issues around
This presentation covers (1) Social impact of tourism; (2) Effects of globalization on tourism development; (3) Sex tourism and exploitation of women; and (4) Trends and issues shaping tourism and hospitality development.
The document discusses the meeting, incentive, convention and exhibition (MICE) industry. It provides an overview of the development and size of the industry. It describes the major players such as convention and visitor bureaus, destination management companies, meeting planners and various service contractors. It also outlines different types of meetings, conventions and expositions as well as venues used to host MICE events.
This document provides information on accommodations, amenities, activities and promotions available at the Soneva Jani resort in the Maldives. It can be reached via scenic 45-minute seaplane flight from Malé International Airport or by speedboat from the sister property, Soneva Fushi. Accommodations include overwater water retreat rooms, villas and reserves. Amenities include a gym, tennis court, spa, pools and restaurants. Activities involve diving, fishing, yoga and water sports. Current promotions provide family packages and deals when staying multiple nights.
1. The 10-step marketing plan targets business travelers aged 35-45 from mid-level to top positions in companies. It aims to close the market gap against low-cost competitor Cebu Pacific by differentiating Philippine Airlines as a full-service premium carrier.
2. Philippine Airlines offers amenities like lounge access, business class, in-flight meals and entertainment, and a frequent flyer program. It promotes through advertising, events, online sales and partnerships.
3. Philippine Airlines serves over 30 domestic and 50 international destinations and can be booked online, through agents, or corporate accounts, with payment options like banks, stores and money remittance centers.
Importance of Ethics in Hospitality and Tourism IndustryMuhammad Ali
The document discusses the importance of ethics in the hospitality industry. It states that the hospitality industry is competitive and customers and employees will leave quickly if dissatisfied, so trust is key to success. It also notes that ethics and profits are inversely related in the short term but ethics positively impact long term profitability. The document then lists 10 basic ethical principles for hospitality managers, which include honesty, integrity, fairness, respect for others, excellence, leadership, reputation, and accountability. It provides examples for each principle.
The document discusses tangible services provided in hotel sectors. It lists 9 key tangible services that guests expect from hotels including good menu and ambiance, comfortable beds, attentive phone answering, lighting, aroma, simple tasty food, and clear check-in and check-out processes. It also lists 11 additional amenities and services commonly provided by hotels such as swimming pools, cafes, and laundry services. Finally, it briefly discusses tangible tourism services beyond hotels which involve the acquisition and supply of goods and services like tour packages, transportation, accommodation, and guide services.
Combined presentation of student reports and the lectures on Lodging and Accommodation for the subject Principles of Tourism II for the College of International Tourism and Hospitality Management of the Lyceum of The Philippines Cavite, Campus. All photographs are grabbed from the internet and credit is due to their respective photographers.
Micro Perspective on Tourism and Hospitality IndustryRubie Clavel
This course will cover the workings, operations and the integrative activities of major stakeholders in the Tourism and Hospitality Industry. The student will also gain knowledge on managing and marketing a service-oriented business organization. Apart from the scope and structure of travel organizations and planning of specific business of the nature and distinctive characteristics of each sector of the entire tourism industry, focusing on management, organization and planning of specific business strategies for the various entities in the local setting. This will also involve the analysis of the possible impacts of external factors and trends on the different tourism industry sectors and specific types of business. It will also look into client profiling such as travel motivations and influences as it relates to aligning strategic and tactical solutions to the business. The course also identifies the employment opportunities available in each sector and the corresponding qualifications for the jobs.
Global Distribution System (GDS) is a database that stores and updates information on travel products worldwide. The four major GDS are Amadeus, Galileo, Sabre, and Worldspan. GDS enables travel agents to access and book flights, hotels, cars, and other travel services in real-time. GDS evolved from airline computer reservation systems and now operate independently while connecting travel suppliers and agencies globally. They provide availability, pricing, and booking capabilities for a wide range of travel products.
Cebu Pacific's target market is business and leisure travelers seeking an affordable and fun airline experience. It competes with Philippine Airlines and other local low-cost carriers. Cebu Pacific differentiates itself by offering the most routes, the youngest fleet, and a "Fun Flight" experience. The domestic airline market size is Php 40.41 billion, with Cebu Pacific holding a Php 19.48 billion market share. Cebu Pacific uses a low-cost approach, pricing 51% lower than Philippine Airlines to attract customers. It employs marketing strategies like promotions, advertising, and online booking to promote affordable, fun flights.
This document outlines four key tourism organizations in the Philippines: the Department of Tourism, Philippine Tourism Authority, Philippines Travel and Tourism Council, and Philippine Travel Agencies Association. It provides details on the mission and functions of each organization, including that the Department of Tourism promotes tourism, the Philippine Tourism Authority develops tourism facilities, the Philippines Travel and Tourism Council supports the travel industry and promotes tourism, and the Philippine Travel Agencies Association represents travel agencies.
This document discusses different types of lodging establishments including hotels, motels, inns, lodges, guest houses, condominiums, bed and breakfasts, boarding houses, dormitories, and nursing homes. It also describes classifications of hotels based on accommodation type, location, services provided, facilities, size, and food service. Specific unique lodging types are mentioned like tree house hotels, capsule hotels, cave hotels, ice hotels, and other specialty concepts. Future trends in hotel design and technology are also briefly touched on.
The document discusses applying Lean Six Sigma methodology in the hospitality industry to improve processes and customer satisfaction. It provides examples of how Lean Six Sigma has been used in hotels to reduce costs, improve efficiency, enhance customer loyalty, and increase revenue. Starwood Hotels has successfully used Six Sigma since 2001 across its properties worldwide, delivering over $100 million in profits through Six Sigma programs. The document advocates that Lean Six Sigma can help hotels achieve 30% reductions in operating costs, 25% increases in sales revenue, and gain a competitive advantage through robust backend processes and guaranteed excellent service.
- The document provides information about the 13th Annual Accounts Payable and Procurement Transformation Summit Asia conference to be held from 21-23 March 2016 in Singapore.
- The conference will include pre-conference workshops on 21 March and the main conference on 22-23 March at the M Hotel in Singapore.
- It outlines the speaker line-up and event highlights including case studies from companies like Juniper Networks, City of Gold Coast, and Jones Lang LaSalle.
- Details of the conference agenda, sessions on topics like accounts payable automation, governance and control, and efficiency improvement are also provided.
It’s not a secret that the need to modernize traditional finance operations and evolve into a “Digital Finance” organization has become a key priority for finance leaders.
In this video recap of the webinar held on 12/11/ 2019; Raul Vega, Auxis CEO, discussed the key risks and challenges organizations typically face as part of their transformation journey, and how to develop and execute a strategy that provides the business case and outcomes you expect based on your specific company size and needs.
What was covered:
- What does Modern Finance really mean?
- Digitization as a Key Element of the Modern Finance Organization
- Most Common Tools you should be implementing as part of your Digital Finance journey
- What’s driving RPA’s growth?
- Implementation Strategies & Alternatives
- How Outsourcing can help finance executives self-fund their Digital Finance Strategy and drive faster outcomes
Global Facilities Management (GFM) at SAP manages over 1.6 million square meters of office space across 75 countries. GFM is evolving its value proposition from solely focusing on bottom line responsibilities like maintenance and budgeting, to also contributing to SAP's top line objectives through activities that enhance employee efficiency, innovation capabilities, employer attractiveness, and other metrics. Senior SAP leaders acknowledge that GFM services impact these top line factors by as much as 15-35%. To fully realize this value proposition, GFM is restructuring to provide more client-focused, collaborative services and educating employees on skills like business partnering and design thinking.
Lean 6 Sigma in Hospitality Industry Conference Soliman Albrassi
LSSiHI is the first conference for hotel professionals addresses the operational efficiency of hotel processes, offering valuable perspectives on improving process outputs, enhancing service standards, optimising revenues and increasing bottom lines through implementing Lean six sigma philosophy.
This document provides an agenda for the 2nd Annual Excellence in Data Analytics for Shared Services & Outsourcing conference taking place on March 15-16, 2016 in Singapore. The conference will feature 19 industry leaders and over 15 case studies on applying analytics within shared services. Topics will include implementing analytics roadmaps, using analytics for procurement, finance, HR and other functions, building analytics centers of excellence, and change management for analytics adoption. Attendees will learn how other organizations have used analytics to reduce costs, improve processes, and drive business decisions. Interactive sessions are also included to discuss challenges and solutions with peers.
Metrics that Wow! How Coremetrics Became the Customer Service Model of SuccessParature, from Microsoft
A customer-centric culture has never been more important to organizations than it is today, and the most successful customer service organizations have realized the criticality of the customer experience, as well as the need to make organizational changes to improve it.
But how do you facilitate an organizational shift? How do you recognize the need for change, develop a plan, determine customer & business impact, and get results? How do you achieve key support metrics such as?
:: Customer satisfaction improved to 90%
:: Agent responsiveness is up to 92%
:: Agent product knowledge grew to 91%
:: Customer loyalty jumped to 93%
This eye-opening webinar helps you to discover how organizations can reduce their cost to provide service while increasing customer satisfaction by investing in technology and implementing internal change.
East India Hotels operates luxury hotels under the Oberoi and Trident brands in India and other countries. It has over 30 hotels, and is also engaged in flight catering, airport restaurants, travel services, and car rentals. The company aims to create value for shareholders and meet guest expectations through excellent service. It faces competition from other hotel chains and seasonal demand fluctuations. Analyst reports predict a strong recovery in hotel demand as the economy improves. EIH has a sound balance sheet and strategic partnership that position it well for future expansion.
The document discusses concepts related to total quality management including:
1. It outlines the benefits of implementing total quality management such as strategic management, return on investment, and collaboration.
2. It discusses the contributions of quality management thought leaders Deming, Crosby, and Juran, including Deming's 14 points and PDCA cycle, Crosby's focus on prevention and zero defects, and Juran's trilogy of quality planning, control, and improvement.
3. It describes characteristics of excellent leadership in quality management such as being visible, committed to quality improvement, communicating values, and empowering employees.
The document provides information about the 18th Annual Asian Shared Services & Outsourcing Week conference to be held from November 17-20, 2015 in Singapore. It highlights that Asia is becoming a leader in shared services and outsourcing, with the region's growth increasing by 42% from 2013-2015. The conference will focus on key topics through plenary sessions and workshops, including global business services, digital transformation, robotics process automation, data analytics, and operational agility. It promotes networking with over 450 shared services and outsourcing leaders from various industries and encourages attendees to learn from practitioners' experiences.
This document discusses using Lean Six Sigma (LSS) methodology to improve processes in the hospitality industry and increase guest satisfaction. LSS combines Lean and Six Sigma approaches to reduce waste and failures. While traditionally used in manufacturing, LSS can benefit the hospitality industry by increasing quality, decreasing costs and throughput times, and improving employee engagement. The hospitality industry faces challenges like inefficient processes, variability in service delivery, and high costs that LSS can help address through approaches like process improvement, standard work, value stream mapping, and 5S programs. Benefits of applying LSS to hospitality include tangible financial benefits, improved employee and guest satisfaction, and increased productivity and yields.
MACPA 2014 Professional Issues Update - Special Business & Industry editionTom Hood, CPA,CITP,CGMA
What are the top issues facing CFOs, Controllers, and CPAs in Business/Industry, NFP and Government?
MACPA CEO Tom Hood, voted second most influential leader in the CPA Profession in Accounting Today’s 2013 list of the Top 100 Most Influential People in Accounting (his ninth time on the list) sees five fundamental shifts facing accounting now – Leadership, Learning, Technology, Generations and Workplace.
In a world of rapid change and increasing complexity, the winners will be those individuals and organizations who can keep their L>C², their rate of learning must be greater than the rate of change and greater than their competition. Tom’s updates are always popular for CPAs and include the latest trends and issues the profession is facing locally, nationally, and globally.
This special Business & Industry Edition also covers a special session on the CFO of the Future by Ash Noah, CPA, CGMA of the AICPA/CGMA and a presentation by our Business & Industry Committee of the results of our ThinkTank session on the major issue and opportunities facing CPAs in B&I by Skip Falatko and B&I member Joselin Martin.
Also include is an update on legislation and regulation and the advocacy efforts of the Maryland Association of CPAs.
This document provides an overview of a 3-day "Business Analytics" workshop for practitioners. The workshop aims to impart an understanding of data-oriented thinking, equip participants with statistical tools to identify, analyze and interpret data for improved performance, and foster a data-centric culture. The workshop will cover topics like identifying opportunities from data, basic statistics, analytical tools, statistical tests, regression, forecasting techniques and more. It will include practical exercises and cases. The target audience are individuals and teams from across organizations and industry domains. The workshop will be led by an experienced principal coach with expertise in areas like Lean Six Sigma, customer service, and analytics.
The Performance Conference is an annual event focused on performance management systems, measures, metrics, employee performance, and process improvement initiatives. The 2009 conference will be held May 4-7 in Orlando, Florida and feature 10 comprehensive tracks on topics related to performance management. It will include keynote speakers, breakout sessions, workshops, and networking opportunities for executives and professionals involved in organizational performance and strategic planning. The goal is for attendees to learn best practices in performance management to improve organizational performance and profitability.
Did you know? Over the years, enterprises have achieved 65% of higher project savings by adhering to Six Sigma methodology.
Leadership is a critical element in the success of both implementing and using Six Sigma Techniques and Tool to support process change and delivering value in conducting Six Sigma Projects. Having the role of Leadership defined and the necessary knowledge of the methods that will set the expectation of change within processes can inspire teams to stay focused and deliver timely results.
Areas covered in the webinar
- The WHO in Leadership supporting Six Sigma
- The WHY as it relates to the Business Goals and Objectives
- The EXPECTATION or VISION for change to deliver value
- The INVOLVEMENT and participation of leadership
- The SUPPORT and resources needed
- The AUTHORITY to make change happen
- The RECOGNITION of all who contributed to delivering the value
- The MOMENTUM to build on success and continuous improvement
For more details click here - https://www.invensislearning.com/webinar/leading-the-way-in-six-sigma
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About Invensis Learning
Invensis Learning is a leading training and professional development solutions provider. We deliver globally-recognized training and certifications to individuals and enterprises to aid key business transformations and help to stay relevant by closing skill gaps and cultivate an environment that fosters continuous learning. We have trained 10000+ professionals over wide portfolio of training and certification courses. We are a trusted partner of many Fortune 500 companies for training and development
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Customer-centricity is the new imperative, but most organizations are not prepared to transform the way they work to deliver a relevant, personalized customer experience at scale. Designed for those who have been exposed to Journey Mapping, this interactive workshop will share Accenture’s Customer Journey Management framework for guiding the omni-channel customer experience with agility and at scale. During the session you will assess your organization’s design, governance and operating model dimensions to identify capability gaps in delivering on your vision of customer-centricity.
In a working session you will prioritize the gaps in your organization’s capabilities to implement the Customer Journey Management framework. The workshop will help you visualize how to manage the dramatic increase in data, segments, content, collaboration, and compliance that come with high-fidelity journey mapping and omni-channel marketing. We will discuss your specific challenges, as well as real world examples of operating model innovations from companies across industries and levels of maturity. This session will help you prepare your company to identify and respond to customer experience opportunities with new levels of agility and scale.
The document provides an overview of The Value Management Company, including its consulting services in areas such as CRM, sales performance management, and governance, risk and compliance. It then discusses software-as-a-service (SaaS) and how this delivery model provides benefits over traditional on-premise software. Specific SaaS solutions from Salesforce.com and other vendors are presented, along with their capabilities and advantages for customers.
Disrupted - Executive Perspectives on Banking & InsuranceAlastair Davies
Management Events' Surveys team interviewed more than 600 decision makers from leading Banks and Insurers in Europe and Southeast Asia to find their key business needs, development projects and solution investments.
Similar to Management Information Systems of Sangri-La Hotels and Resorts (20)
This document discusses the competitive advantages of Navistar that allow it to be sustainable in the automobile industry. Navistar has a long history and reputable brand name that is difficult for competitors to replicate. It focuses on product differentiation through unique designs and styles. Navistar also emphasizes excellent customer service and high quality, modern technology. To maintain its competitive advantages long term, Navistar focuses on serving niche market needs, developing valuable expertise, and making preemptive moves through superior technology. The document concludes that decisions around sustainability require managing high uncertainty, and first movers in sustainability will gain competitive advantages.
This case study is about a multinational company which sells ready to assemble furniture and home accessories. According to the economics records as at 2008 this is the world largest furniture retailer. (Forbes, 2013)
This report describes about the main strategies which IKEA use to approach to different markets with different consumers and with them IKEA has evolved into the largest furniture retailer in the world with approximately 300 stores in 38 countries and revenues topping $21.5 billion in 2009. Its top countries in terms of sales include Germany, 16 percent; United States, 11 percent; France, 10 percent; United Kingdom, 7 percent; and Italy, 7 percent. (Business week, 2005)
According to the final decision IKEA has made a different way of shop for furniture with the time develops and it has reach to the expectations of its customers according to their expectations.
Finally, in the conclusion of the report shows the final view of the researcher about the finding regarding to the IKEA strategies throughout the research and final judgment which make about the given case.
Mangairial Economic ; Solutions to solve the negative externality that is ind...Apsara Kaduruwana
In the event that the steel firm induces pollution to the fishery farm that is situated downstream; Solutions to solve the negative externality that is induced by the steel firm
An externality is a cost or a benefit imposed upon someone by actions taken by others.
The cost or benefit is thus generated externally to that somebody.
Negative externalities ; Air pollution, water pollution, Traffic congestion, second hand smoking etc.(www.economicsonline.co.uk,2015)
Positive externalities ; Improved driving habits that reduce accident risks, A well-maintained property next door that raises the market value of your property, A pleasant cologne or scent worn by the person seated next to you.
A study of the reasons, which fail's employees from making results in the pro...Apsara Kaduruwana
A study of the reasons, which fail's employees from making results in the projects of XYZ non – profit organization.
This research was conducted in XYZ non- profit organization which works out to develop the rural areas of the country. As an organization they work out island widely covering most of the districts in the counter. As a percentage, 85% of their work done by projects basis in every area. All the employees who are working with the organization are attaching to the projects which are conducted by the organization.
The head office of the organization is located at the Colombo and the branch offices are located at each district which they are performing their work.
All to gather there are around 700 employees working with the organization, and in the head office there are around 65 employees work perform work.
As the organization all the work based on the projects, the success of the projects are an essential requirement. It is need to prove with the results that the projects which are conducted by the organization have makes success while giving out comes and impacts through them.
But in the current situation organization/ management has identified that the projects which are conducted by the organization are not making success as required by the objectives of them. As all the main activities of the organization based on these projects success or the failure of the projects have a direct impact to the overall organizational performance.
Not only that by the way when this problem grows up the employees and all the other stake holders who are influenced by these projects of the organization get affected through this project failure matter.
According to this reason the management agreed to conduct a research to find out why the employees who are working with the projects are not able to make the project’s success up to the needed levels.
So the research conducted using the project/ program development team and program coordinators, who are having the main responsibility to planning and operating the projects from the starting to the end.
As sample population 30 employees were selected and questioner has distributed among them to collect data regarding the research topic.
After gathering data through the finding and the data analysis the researcher was able to prove the four selected alternative hypothesis, which have selected for this research study.
This report is about combination of various strategic management theories which has explains by different authors with different viewpoints according to the situations which they are looking at.
Strategic management can be basically describe as a process which analysis the current situation and make strategies which will matches to that. Basically strategic management has three main processes which can name as strategic formulation, implementation and evaluation.
First this report explains about what is strategic management and how it has implemented and how if effects for an organization. Compare to that briefing then the report focus on the theories which has found out to be explain in the journals which has selected to review the strategic management theories.
And then the report contains about the strengths and weaknesses of the each selected strategic management theory. After that it contains about a combination of all the theories which has mention in the report, to fill up the gap of each theory using the strength of the other.
Finally, in the conclusion the report shows the final view of the researcher about the finding throughout the research and the assumption which can make about combination of the strategic management theories and the use of this combination for a better performance.
The document presents a marketing plan for entering the sensitive toothpaste market in Cambodia with Sensodyne. It includes an internal SWOT analysis noting GSK's brand recognition as a strength and potential customer confusion as a weakness. An external PESTEL analysis finds Cambodia's growing economy and oral healthcare needs as opportunities. The plan targets Cambodians aged 15-65 with sensitive teeth, positioning Sensodyne as a premium brand that relieves pain. A direct export strategy using distributors is proposed, along with promotional activities like TV ads and retail distribution through supermarkets and pharmacies. The conclusion states Cambodia is an emerging market with potential for Sensodyne's success.
Discover the Unseen: Tailored Recommendation of Unwatched ContentScyllaDB
The session shares how JioCinema approaches ""watch discounting."" This capability ensures that if a user watched a certain amount of a show/movie, the platform no longer recommends that particular content to the user. Flawless operation of this feature promotes the discover of new content, improving the overall user experience.
JioCinema is an Indian over-the-top media streaming service owned by Viacom18.
Dandelion Hashtable: beyond billion requests per second on a commodity serverAntonios Katsarakis
This slide deck presents DLHT, a concurrent in-memory hashtable. Despite efforts to optimize hashtables, that go as far as sacrificing core functionality, state-of-the-art designs still incur multiple memory accesses per request and block request processing in three cases. First, most hashtables block while waiting for data to be retrieved from memory. Second, open-addressing designs, which represent the current state-of-the-art, either cannot free index slots on deletes or must block all requests to do so. Third, index resizes block every request until all objects are copied to the new index. Defying folklore wisdom, DLHT forgoes open-addressing and adopts a fully-featured and memory-aware closed-addressing design based on bounded cache-line-chaining. This design offers lock-free index operations and deletes that free slots instantly, (2) completes most requests with a single memory access, (3) utilizes software prefetching to hide memory latencies, and (4) employs a novel non-blocking and parallel resizing. In a commodity server and a memory-resident workload, DLHT surpasses 1.6B requests per second and provides 3.5x (12x) the throughput of the state-of-the-art closed-addressing (open-addressing) resizable hashtable on Gets (Deletes).
Northern Engraving | Nameplate Manufacturing Process - 2024Northern Engraving
Manufacturing custom quality metal nameplates and badges involves several standard operations. Processes include sheet prep, lithography, screening, coating, punch press and inspection. All decoration is completed in the flat sheet with adhesive and tooling operations following. The possibilities for creating unique durable nameplates are endless. How will you create your brand identity? We can help!
Lee Barnes - Path to Becoming an Effective Test Automation Engineer.pdfleebarnesutopia
So… you want to become a Test Automation Engineer (or hire and develop one)? While there’s quite a bit of information available about important technical and tool skills to master, there’s not enough discussion around the path to becoming an effective Test Automation Engineer that knows how to add VALUE. In my experience this had led to a proliferation of engineers who are proficient with tools and building frameworks but have skill and knowledge gaps, especially in software testing, that reduce the value they deliver with test automation.
In this talk, Lee will share his lessons learned from over 30 years of working with, and mentoring, hundreds of Test Automation Engineers. Whether you’re looking to get started in test automation or just want to improve your trade, this talk will give you a solid foundation and roadmap for ensuring your test automation efforts continuously add value. This talk is equally valuable for both aspiring Test Automation Engineers and those managing them! All attendees will take away a set of key foundational knowledge and a high-level learning path for leveling up test automation skills and ensuring they add value to their organizations.
"NATO Hackathon Winner: AI-Powered Drug Search", Taras KlobaFwdays
This is a session that details how PostgreSQL's features and Azure AI Services can be effectively used to significantly enhance the search functionality in any application.
In this session, we'll share insights on how we used PostgreSQL to facilitate precise searches across multiple fields in our mobile application. The techniques include using LIKE and ILIKE operators and integrating a trigram-based search to handle potential misspellings, thereby increasing the search accuracy.
We'll also discuss how the azure_ai extension on PostgreSQL databases in Azure and Azure AI Services were utilized to create vectors from user input, a feature beneficial when users wish to find specific items based on text prompts. While our application's case study involves a drug search, the techniques and principles shared in this session can be adapted to improve search functionality in a wide range of applications. Join us to learn how PostgreSQL and Azure AI can be harnessed to enhance your application's search capability.
"What does it really mean for your system to be available, or how to define w...Fwdays
We will talk about system monitoring from a few different angles. We will start by covering the basics, then discuss SLOs, how to define them, and why understanding the business well is crucial for success in this exercise.
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Just like life, our code must adapt to the ever changing world we live in. From one day coding for the web, to the next for our tablets or APIs or for running serverless applications. Multi-runtime development is the future of coding, the future is to be dynamic. Let us introduce you to BoxLang.
Dynamic. Modular. Productive.
BoxLang redefines development with its dynamic nature, empowering developers to craft expressive and functional code effortlessly. Its modular architecture prioritizes flexibility, allowing for seamless integration into existing ecosystems.
Interoperability at its Core
With 100% interoperability with Java, BoxLang seamlessly bridges the gap between traditional and modern development paradigms, unlocking new possibilities for innovation and collaboration.
Multi-Runtime
From the tiny 2m operating system binary to running on our pure Java web server, CommandBox, Jakarta EE, AWS Lambda, Microsoft Functions, Web Assembly, Android and more. BoxLang has been designed to enhance and adapt according to it's runnable runtime.
The Fusion of Modernity and Tradition
Experience the fusion of modern features inspired by CFML, Node, Ruby, Kotlin, Java, and Clojure, combined with the familiarity of Java bytecode compilation, making BoxLang a language of choice for forward-thinking developers.
Empowering Transition with Transpiler Support
Transitioning from CFML to BoxLang is seamless with our JIT transpiler, facilitating smooth migration and preserving existing code investments.
Unlocking Creativity with IDE Tools
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The Department of Veteran Affairs (VA) invited Taylor Paschal, Knowledge & Information Management Consultant at Enterprise Knowledge, to speak at a Knowledge Management Lunch and Learn hosted on June 12, 2024. All Office of Administration staff were invited to attend and received professional development credit for participating in the voluntary event.
The objectives of the Lunch and Learn presentation were to:
- Review what KM ‘is’ and ‘isn’t’
- Understand the value of KM and the benefits of engaging
- Define and reflect on your “what’s in it for me?”
- Share actionable ways you can participate in Knowledge - - Capture & Transfer
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...Fwdays
Direct losses from downtime in 1 minute = $5-$10 thousand dollars. Reputation is priceless.
As part of the talk, we will consider the architectural strategies necessary for the development of highly loaded fintech solutions. We will focus on using queues and streaming to efficiently work and manage large amounts of data in real-time and to minimize latency.
We will focus special attention on the architectural patterns used in the design of the fintech system, microservices and event-driven architecture, which ensure scalability, fault tolerance, and consistency of the entire system.
What is an RPA CoE? Session 1 – CoE VisionDianaGray10
In the first session, we will review the organization's vision and how this has an impact on the COE Structure.
Topics covered:
• The role of a steering committee
• How do the organization’s priorities determine CoE Structure?
Speaker:
Chris Bolin, Senior Intelligent Automation Architect Anika Systems
How information systems are built or acquired puts information, which is what they should be about, in a secondary place. Our language adapted accordingly, and we no longer talk about information systems but applications. Applications evolved in a way to break data into diverse fragments, tightly coupled with applications and expensive to integrate. The result is technical debt, which is re-paid by taking even bigger "loans", resulting in an ever-increasing technical debt. Software engineering and procurement practices work in sync with market forces to maintain this trend. This talk demonstrates how natural this situation is. The question is: can something be done to reverse the trend?
ScyllaDB is making a major architecture shift. We’re moving from vNode replication to tablets – fragments of tables that are distributed independently, enabling dynamic data distribution and extreme elasticity. In this keynote, ScyllaDB co-founder and CTO Avi Kivity explains the reason for this shift, provides a look at the implementation and roadmap, and shares how this shift benefits ScyllaDB users.
What is an RPA CoE? Session 2 – CoE RolesDianaGray10
In this session, we will review the players involved in the CoE and how each role impacts opportunities.
Topics covered:
• What roles are essential?
• What place in the automation journey does each role play?
Speaker:
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Connector Corner: Seamlessly power UiPath Apps, GenAI with prebuilt connectorsDianaGray10
Join us to learn how UiPath Apps can directly and easily interact with prebuilt connectors via Integration Service--including Salesforce, ServiceNow, Open GenAI, and more.
The best part is you can achieve this without building a custom workflow! Say goodbye to the hassle of using separate automations to call APIs. By seamlessly integrating within App Studio, you can now easily streamline your workflow, while gaining direct access to our Connector Catalog of popular applications.
We’ll discuss and demo the benefits of UiPath Apps and connectors including:
Creating a compelling user experience for any software, without the limitations of APIs.
Accelerating the app creation process, saving time and effort
Enjoying high-performance CRUD (create, read, update, delete) operations, for
seamless data management.
Speakers:
Russell Alfeche, Technology Leader, RPA at qBotic and UiPath MVP
Charlie Greenberg, host
AppSec PNW: Android and iOS Application Security with MobSFAjin Abraham
Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application.
This talk covers:
Using MobSF for static analysis of mobile applications.
Interactive dynamic security assessment of Android and iOS applications.
Solving Mobile app CTF challenges.
Reverse engineering and runtime analysis of Mobile malware.
How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.
AppSec PNW: Android and iOS Application Security with MobSF
Management Information Systems of Sangri-La Hotels and Resorts
1. Post Graduate Diploma In Business Management
Management Information Systems
Shangri-La
Hotels and Resorts
of
Module : PDB10400-MIS
Date : 14.03.2016
Guided By : Mrs. Sivapriya Arumugam
Presented By : Group 04
2. Group Members
Name FIN No Role
Dananjeya
Kuruppuarachchi
(Team Lead)
G1514064Q Company Overview, Main
Brands, Hierarchy, Business
Goals
Hein Kaung San G1514626K Business Strategy, Financial
Performance
Sanjeewa
Swarnamali
G1562452W Competitors, Competitive
Analysis, Total Cost of
Ownership, Importance of
MIS
Shenan Dissage G1541556N Shangri-La MIS Systems and
Technologies
Apsara Kaduruwana G1543259X Efficiency & Productivity,
Disaster Recovery,
Conclusion
2
3. Content
Company Overview
Main Brands of Shangri-La
Hierarchy & Structure of the Company
Business Goals
Business Strategy
Main Procedures
Financial Performance
Main Competitors
Competitive Analysis
3
4. Content; Continues
Total Cost of Ownership
Importance of MIS Innovation
MIS Systems of Shangri-La
Latest Technologies of Shangri-La
New Technology Recommendation
Efficiency and Productivity
Disaster Recovery Plan
Conclusion
References
4
6. Company Overview
Founded in 1971 by Robert Kuok with their first deluxe hotel in
Singapore.
Currently they owned more than 90 hotels and resorts including of
over 38,000 rooms.
They are undertaking new hotel developments in Mainland China,
Hong Kong, India, Philippines, Qatar, Myanmar, Sri Lanka and
Cambodia.
Shangri-La owned 1,959 place in the world biggest public
companies list, which has 1,416 place in profit, 1474 place in
assets and 1924 place in market value(www.forbes.com , 2015)
6
7. Main Brands of Shangri-La
Shangri-La Hotels
Traders Hotels
Kerry Hotels.
Hotel Jen
Shangri-La Resorts
Aberdeen Marina Club
Xili Golf and Country Club
Hotel Brands Resort Brands
(Sources about all brands (www.shangri-la.com , 2015)) 7
10. Organization Hierarchy
Genaral Manager
Controller
Assistant
Controller
Purchasing
Agent
Accounts
Recivables
Night Agent
Sales Manager
Sales/
Cathering
Director
Cathering
Manager
Administrative
Assistant
Customer Service
Director
House Keeping
Manager
Housr Keeping
Inspector
Room
Attendent
Laundary
Woker
House person
HR Manager Front Office
Manager
Ass. Front
Office
Manager
F/O
Supervisor
Front Desk
Agent
PBX Operator
Security Agent
Reservation
Supervisor
Reservation
Agent
Food & Beverage
Director
Banquet
Manager
Banquet
Captain
Executive Chef
Sous Chef
am/pm Cooks diswashers
Resturant
Supervisor
Food Server
Bus person
Cashier/Host
Bar Supervisor
Bartender
10
11. Business Goals
Vision
To be the first choice for guests, colleagues, shareholders and
business partners.
Mission
To delight our guests every time by creating engaging experiences
straight from our heart.
11
12. Business Goals; Continues
Main Moto
“Shangri-La Hospitality from a caring family.”
Main Goals
Providing guests with distinctive Asian standards of hospitality and
service enables us to stand out amongst our peers.
Make the quality remains the cornerstone of our reputation as a world-
class hotel group.
Exceed expectations through consistent quality and value in our
products and services.
Earn a “Pride without arrogance.”
12
13. Business Strategy
Key
Elements
5 core
principles
5 tier
organizational
designs
Vision
Staff training &
development
Initial focus on
domestic
market
Global Growth
Employee &
customer
satisfaction
Culture
13
16. Guiding Principles
Ensure leadership drives for results.
Make guest loyalty a key driver of our business.
Enable decision-making at the guest contact point.
Be committed to the financial success of our own unit and of our company.
Create an environment where our colleagues may achieve their personal
and career goals.
Demonstrate honesty, care and integrity in all our relationships.
Ensure our policies and processes are guest and colleague-friendly.
Remain deeply committed to our social responsibility by making a positive
contribution to our communities, environment, colleagues, guests and
business partners.
16
17. Main Procedures
Shangri-La 2000 development
Identify core values and guiding
principals.
Corporate vision, business
processes and performance
measurements.
Soliciting input form the GM of
hotels.
Rounding off formulation process.
Shangri-La corporative-wide-roll-out
Communication Approach. (cascading
approach)
Process improvement.
Common budgeting process.
Alignment survey.
17
18. Global Consumer Interest for Luxury Hotels
Global consumer interest for luxury hotels grew +1.5% 18
26. Market Share of Industry Leaders
53, 58%
5, 6%
1, 1%
15, 17%
2, 2%
1, 1%
12, 13%
1, 1%0, 0%1, 1%
Market Share
Ritz- Carlton53
Hilton
Hyaat
Four Seasons
Marriot
Sheraton
Shangri-La
Crow Plaza
Inter continental
Others
26
27. Porter’s Competitive Forces Model For
Shangri-La
Traditional
Competitors
Customers
Substitute
Services
Suppliers
New Market
Entrants
27
28. Competitive forces effect the industry
Best cost
traders
Broad
Narrow
Low cost provider
Focused Low Cost Focused Differentiation
Broad Differentiation
Holiday Inn
Travelodge
Local Hotels
Crowne Plaza
Local Hotels
Shangri- La
Marriot
Hyatt
Map to show competitive forces effect in the industry 28
29. Total Cost of Ownership
An analysis meant to uncover all the lifetime costs that follow from
owning certain kinds of assets.
TCO analysis is used to support acquisition and planning decisions.
TCO analysis for these kinds of assets is in fact a central concern in
the following:
* Budgeting and planning.
* Asset life cycle management.
* Prioritizing capital acquisition proposals.
* Vendor selection.
* Lease vs. buy decisions.
29
30. Total Cost of Ownership; Continue
Software Requirments
2013 US$
Million
2014 US$
Million
2015 US$
Million
2013 US$
Million
2014 US$
Million
2015 US$
Million
Design Software : 35%
Ex: Operating Systems: Windows XP Professional with Service Pack 3 (or greater)
or, Windows Vista with Service Pack 2 (or greater) or Windows 7
Database Software : MySQL
Save/view reports : Acrobat 9 or higher (or other compatible PDF reader) Server :
Apache (with ionCube support)
Server Side : PHP (builds compatible with the standard API)
Software Updates 32728.85 32572.75 31931.55 42076.30 40783.40 39989.25
Annual Software Maintenance - 15% 14026.65 13959.75 13684.95 18032.70 17478.60 17138.25
Hardware Requirments
PC System Purchase : 20%
Ex: 4GB+ RAM
1GHz Processor (32bit or 64bit) or greater
1GB+ Available hard disk space
Server System 18702.20 18613.00 18246.60 24043.60 23304.80 22851.00
Hardware Maintenance - 12% 11221.32 11167.80 10947.96 14426.16 13982.88 13710.60
Costs associated with downtime - 8% 7480.88 7445.2 7298.4 9617.44 9321.92 9140.40
Cost associated with the business process re-engineering - 10% 9351.10 9306.50 9123.30 12021.80 11652.40 11425.50
Total Cost 93511.00 93065.00 91232.76 120218.00 116524.00 114255.00
Total Cost of Ownership on Rental Total Cost of Ownership on Purchasing
Calculation of Total Cost of Ownership for Shangri-La
30
31. Importance of MIS to Shangri-La
Huge amount of workers, employees, managers and researchers.
Better management.
Faster and better sharing of information.
Improving productivity.
Improving quality.
Minimizing production costs.
Reducing R&D costs.
31
33. Shangri-La Different locations use different MIS systems with their
operations.
Some of the example systems are “MontOra software” and Glitch
Management Systems.
Mainly there are 12 software application modules followed by the MIS
system of each location.
It includes reservation, front desk, cashier, housekeeping, night
audits, reports, back office, yield management, credit authorization
and settlement, merchant channel management, and web
reservation.
Management Information Systems of
Shangri- La
33
34. Currently they are using Oracle OLTP 11G version and data
warehousing databases to maintain their database in each and every
location.
This work as the backbone for their online reservations, bookings and
guest communications.
Currently they manage 8TB data-warehousing facility for all storage
of each location which needs to facilitate the operations.
Management Information Systems of
Shangri- La
34
35. Main functions of MIS uses for back office and front office operations
Management Information Systems of
Shangri- La
35
36. E-connect system
Automated system, for collect guest request and inter-department
orders.
M-Connect
Mobile application work in combination with e-connect.
E-laundry system
Uses in Shangri-La to maintain the laundry and linen activities in the
property.
Latest Technologies of Shangri- La
36
37. E-housekeeping and M-house keeping
An automated cleaning and inspection system for guest rooms and
public areas.
Robust and dynamic voice messaging and fax system
It supports both SIP and analog technology and be integrated with all
major PMS and PABX systems.
Latest Technologies of Shangri- La
37
38. *Sample image for connection of all the operation activities through
Management Information Systems
Management Information Systems of
Shangri- La
38
39. New Technology Recommendations for
Shangri-La
Personalized Items
The customer can select the menu items on a big screen and can
display on the welcome message on same manner.
Marketing automation by sending mails
Sending the mails to our guests to his birthdate and sending flowers to
the customers, can give the discount for email.
Smart Phones security Function
Can use feature “smart phones door lock”. It can helps the door open
and door lock.
39
40. Smart appliances with single tablet service
Allows the control the items in lighting, temperature , TV and room
service and radio will all controlled by smart single tablet service.
Extend their data ware housing size to 16TB
Updating the database system to the Oracle 10g version with
Oracle OLTP 12C version.
New Technology Recommendations for
Shangri-La
40
43. Efficiency & Productivity
Improves reliability and performance of serving customers.
Increase IT efficiency reduced costs
Innovate the business strategies
Ensure the quality and consistency
Keep on customers safe friendly and fast services free of cost.
43
44. Current follow disaster recovery system to protect Oracle
database.
Using Oracle 9i and tape base backup recovery system.
Recovery time objectives based on 2 hours recovery.
Include 24 hour RTO (recovery time objective) for complete site.
Full (level 0) backup weekly (every Sunday), and it could be
incremental.
Current Disaster Recovery System
44
45. Disaster Recovery Plan
It is essential to regularly back up your operating system and
database to restore.
Classification disaster. ( natural/ man made)
Implement control measures.
Two main recovery systems.
+ Operating System-Specific Backup and Recovery Procedures.
+ Database-specific Backup and Recovery Procedures.
45
46. Recommendations to Upgrade Recovery Plan
Extend data ware housing size to 16TB.
Implement Oracle database 10g recovery plan.
New features of that are;
* Block Change
* Flash Recovery Area
* Incrementally Updated
Re-architect their backup and recovery infrastructure to disk based
backups.
Implement the E-recovery systems.
46
47. Conclusion
Green house gas reduction
Removing the manual documentation and usage of paper work.
Increases information accuracy while reducing clerical costs.
Gives you the most timely data for decision making.
Managers are more easily able to find the people and data for
critical business decisions.
Significant reduction of wastage cost of transport, R & D.
47
48. References
Academia education (2015) A SAMPLE HOTEL MANAGEMENT
SYSTEM PROJECT DOCUMENTATION, Available at:
http://www.academia.edu/2112330/A_SAMPLE_HOTEL_MANAGEME
NT_SYSTEM_PROJECT_DOCUMENTATION (Accessed: 25th
February 2016).
Alan Clarke and Wei Chen (2012) International hospitality
management concepts and cases. Google Books [Online]. Available
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Recovery time objectives based on 2 hours recovery, in case of standard failures, and a 24 hour RTO for complete site system failure and the backup schedule objectives are full (level 0) backup weekly (every Sunday), Incremental (level 1) daily and Approximate backup time = 19 hours for full or incremental.
Recommendations for recovery depends on Disaster recovery concept, Maximum permissible downtime during restore ,Amount of data loss that is tolerable , Available budget.
Block Change Tracking – Provides the ability for fast incremental backups
Flash Recovery Area – Increased manageability of online backups and recovery related files
Incrementally Updated Backups – Eliminated the need for full backups