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Management and
Leadership

Javier Quintela Bermejo

IE Business School
Master in Management
We need to know our company
system:
Superior

Manager
(me)

Clients

Suppliers

Subordinates
Hypothetical situation
You have just participated in an
important meeting with your superior.
How will you ensure that every part of
the instructions you received will properly
reach all subordinates, suppliers and
clients, located in different parts of the
world?
Procedure to follow
Superior

Instructions

Study and synthesis
of information

Manager (me)

To prepare a Plan

To send instructions
Instructions
After the meeteing between Superior
(CEO) and manager:






Get the main message
Study all information (and consequences)
To sinthesise and to decide what to be sent
Share out orders and information
Establish deadlines for answer to the orders
or petitions
After reviewing the instructions:
Manager
Deliver orders and petitions and establish
deadlines for answering
(For example by e-mail or another safe method)

Suppliers

Clientes

Subordinados
Before of the closeing date (i)
Manager
Confirmation of recipt – including date
Report –
when and how they will carring out

Suppliers
Clientes
Subordinados
Before of the closeing date (ii)
Report about confirmation and realisation of the orders information
Acceptance and
of
appropiatte realisation

Deviation
information
Correction of deviations
Send again the information

Carring out

OK
Conclusion
Manager
report with feedback
about the procedures with all indivduals
Send to the Superior
Appropiate recipt of instuccions
Thank you for your attention

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Management and leadership (MIM)

  • 1. Management and Leadership Javier Quintela Bermejo IE Business School Master in Management
  • 2. We need to know our company system: Superior Manager (me) Clients Suppliers Subordinates
  • 3. Hypothetical situation You have just participated in an important meeting with your superior. How will you ensure that every part of the instructions you received will properly reach all subordinates, suppliers and clients, located in different parts of the world?
  • 4. Procedure to follow Superior Instructions Study and synthesis of information Manager (me) To prepare a Plan To send instructions
  • 5. Instructions After the meeteing between Superior (CEO) and manager:      Get the main message Study all information (and consequences) To sinthesise and to decide what to be sent Share out orders and information Establish deadlines for answer to the orders or petitions
  • 6. After reviewing the instructions: Manager Deliver orders and petitions and establish deadlines for answering (For example by e-mail or another safe method) Suppliers Clientes Subordinados
  • 7. Before of the closeing date (i) Manager Confirmation of recipt – including date Report – when and how they will carring out Suppliers Clientes Subordinados
  • 8. Before of the closeing date (ii) Report about confirmation and realisation of the orders information Acceptance and of appropiatte realisation Deviation information Correction of deviations Send again the information Carring out OK
  • 9. Conclusion Manager report with feedback about the procedures with all indivduals Send to the Superior Appropiate recipt of instuccions
  • 10. Thank you for your attention