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#makeworkbetter
Making Decisions at the Speed of Culture.
DX3 2016: Be Informed. Be Inspired. Be Ready.
#makeworkbetter
Carly Heffernan
Alumni, The Second City
Sandy Marshall
VP, Second City Works - Toronto
Alastair Forbes
Alumni, The Second City
#makeworkbetter
#makeworkbetter
Two Ideas
•  You are an Improviser
•  Follow the Follower
#makeworkbetter
Saying “Yes, And” to Engagement
•  Be more inventive
•  Quick to solve problems
•  Love every idea…for at least a
little while
#makeworkbetter
Building Ensembles…One Word at a Time
•  Ensembles take turns leading
•  Lack of Competition builds better
ideas
•  Ensembles Collaborate and
Compensate
#makeworkbetter
We’ve Got Your Back
•  Allow for Authenticity
•  Listen and Build
•  Make your partner look good
#makeworkbetter
Last Word
•  Embrace Trust
•  Listening is a Muscle
•  Accept Failure as part of the Process
#makeworkbetter
Q&A
#makeworkbetter
#makeworkbetter
www.secondcityworks.com
@SecondCityWorks
Sandy Marshall
@MarshallSandy
Carly Heffernan
@carlyheffernan
Alastair Forbes
@HaHaForbes
#makeworkbetter

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Making Decisions at the Speed of Culture