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Maintaining hotel occupancy in a
small resort town after high
seasons
The Grand Cruise resort-hotel chain
guests per month
1500
year founded
2012
Sergei Pavlenko
Marketing director
Family-friendlyhotels
Anapa (on the Black Sea)
Period:
Tools used:
July - September 2013
Keep hotel occupancy as high as possible
even after peak season
› Search campaigns (Yandex.Direct)
› Ad network campaigns (Yandex.Direct)
› Yandex.Metrica
Objectives
Why this matters
A year after the Grand Cruise
hotel opened in Anapa, their
sales analysis showed a
sharp decline in occupancy
during the last few weeks of
peak season.
The weather in Anapa,
however, remains favorable
until the beginning of
October, so they wanted to
find a way to keep the hotel
full through the end of
September.
21.09—27.09
Number
of rooms
Hotel occupancy
4
Solution
Step 1 Step 2 Step 3
Maximize traffic to
special offers page
using automatic bid
strategies
Drive users to the
special offers page
Create a special offers
page
5
First step
Create a special offers page
The Grand Cruise announced a 20%
discount to customers who placed a
deposit on reservations between
September 1-30. When users click on
Grand Cruise’s ads, they were redirected
to a page with information on Promotions
and Special Offers.
7
grand-kruiz.ru/akcii_i_specpredlojeniya
Second step
Drive users to the special offers page
9
Ad texts emphasizedthat these offers were available for a limited time
only. The ads appeared in Yandex Search for queries like "discount hotels
Anapa,” "Anapa September,” etc.
yandex.ru yandex.ru/images
Ads also ran on sites in the Yandex Advertising Network and Partner Ad
Exchanges (ad networks).
Third step
11
The Grand Cruise used the
Weekly Budget: Maximum
Number of Clicks strategy,
which automatically sets bids
to attract the maximum clicks
possible for your budget and
maximum click price.
Bids update every 15
minutes.
direct.yandex.ru
Maximize traffic to special offers page using automatic bid
strategies
Results
Results
Grand Cruise’s emphasis on
the limited time of the offer
had the desired effect: the
campaign achieved the
number of guests they had
hoped for and occupancy
reached 78.5% during the
end of the season.
13
Now we plan to use Yandex.Direct at the
beginning and end of every season, to ensure
both early bookings in May and late ones in
September. Additionally, we will continue to use
discounts and bonuses for limited time periods
to increase occupancy.
14
Sergei Pavlenko
Marketing director
Maintaining hotel occupancy in a small resort town after high seasons

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Maintaining hotel occupancy in a small resort town after high seasons

  • 1. Часть Maintaining hotel occupancy in a small resort town after high seasons
  • 2. The Grand Cruise resort-hotel chain guests per month 1500 year founded 2012 Sergei Pavlenko Marketing director Family-friendlyhotels Anapa (on the Black Sea)
  • 3. Period: Tools used: July - September 2013 Keep hotel occupancy as high as possible even after peak season › Search campaigns (Yandex.Direct) › Ad network campaigns (Yandex.Direct) › Yandex.Metrica Objectives
  • 4. Why this matters A year after the Grand Cruise hotel opened in Anapa, their sales analysis showed a sharp decline in occupancy during the last few weeks of peak season. The weather in Anapa, however, remains favorable until the beginning of October, so they wanted to find a way to keep the hotel full through the end of September. 21.09—27.09 Number of rooms Hotel occupancy 4
  • 5. Solution Step 1 Step 2 Step 3 Maximize traffic to special offers page using automatic bid strategies Drive users to the special offers page Create a special offers page 5
  • 7. Create a special offers page The Grand Cruise announced a 20% discount to customers who placed a deposit on reservations between September 1-30. When users click on Grand Cruise’s ads, they were redirected to a page with information on Promotions and Special Offers. 7 grand-kruiz.ru/akcii_i_specpredlojeniya
  • 9. Drive users to the special offers page 9 Ad texts emphasizedthat these offers were available for a limited time only. The ads appeared in Yandex Search for queries like "discount hotels Anapa,” "Anapa September,” etc. yandex.ru yandex.ru/images Ads also ran on sites in the Yandex Advertising Network and Partner Ad Exchanges (ad networks).
  • 11. 11 The Grand Cruise used the Weekly Budget: Maximum Number of Clicks strategy, which automatically sets bids to attract the maximum clicks possible for your budget and maximum click price. Bids update every 15 minutes. direct.yandex.ru Maximize traffic to special offers page using automatic bid strategies
  • 13. Results Grand Cruise’s emphasis on the limited time of the offer had the desired effect: the campaign achieved the number of guests they had hoped for and occupancy reached 78.5% during the end of the season. 13
  • 14. Now we plan to use Yandex.Direct at the beginning and end of every season, to ensure both early bookings in May and late ones in September. Additionally, we will continue to use discounts and bonuses for limited time periods to increase occupancy. 14 Sergei Pavlenko Marketing director