Zack Madison
2860 Irving Avenue South • Minneapolis, MN 55408
612-590-3120 • zack_madison@hotmail.com
Profile
PROJECT MANAGER
Dynamic Project Management Professional (PMP) with over 10 years experience strengthening operations,
implementing leading-edge technologies, and executing large-scale client engagements within aggressive time and
budgetary constraints. Committed to building high-performance teams, capitalizing on cost saving opportunities, and
developing positive and results-oriented cultures. Able to drive long-term growth through continuous improvement
and upholding industry-leading Quality and Customer Service standards.
Team Building/Leadership • Multi-Project Management • Operations Management • Logistics Management
Budgeting/Cost Control • System Implementation • Technical Assistance • Quality Assurance
Conflict Management • Process Improvement • Negotiation
Professional Experience
CENTRAL PACKAGE & DISPLAY
Minneapolis, MN 2013-Present
Leading local designer and manufacturer of custom packaging solutions.
Estimator/Spec Builder/Project Manager
Estimate, plan and design production strategies for packaging solutions in our rigid box/folding carton division.
Manage projects ranging from point of purchase displays/packaging to medical device fulfillment solutions. Support
sales staff by managing complex customer requirements including design, spec building, graphic coordination,
production and shipping.
Key Responsibilities and Accomplishments:
• Point person for sales staff and their customers for complex, high priority/dollar amount projects from the design
stage, through estimating, planning, production and completion.
• Manage projects from start to finish by maintaining constant communication with customers, outside vendors,
sales and all relevant departments involved in a particular project.
• Facilitate Pre-Flight meetings for high profile, large dollar value or complex projects, to inform all departments on
project scope, requirements and timelines.
• Delegate and document all action items to specific personnel to insure project is on task.
• Coordinate procurement of unique project materials and services for distinctive projects.
• Manage inventories of packaging solutions for several medical device manufacturers, utilizing lean strategies and
optimal transportation efficiencies.
• Multiple “Star of the Day” award recipient for going above and beyond with high quality service provided to both
internal and external customers.
HAAKENSON HARDWOOD FLOORS
Minneapolis, MN 1997-2013
Company specializing in custom hardwood installation and refinishing for residential properties.
Operations/Project Manager
Spurred growth through identifying unique client needs, offering 1-on-1 staff guidance and support, and consistently
executing large, multi-stage hardwood flooring projects within aggressive timeframes. Provided detailed project
estimates, capitalized on cost saving opportunities, and maintained up-to-the-minute knowledge of industry standards
Resume
and practices. Provided outstanding daily operations management including scheduling 7 employees, rapidly
addressing customer questions and concerns, and controlling logistics.
Key Accomplishments:
• Delivered major revenue gains through outstanding management of high-end general contracting projects
including raw flooring installation and customized staining techniques, consistently executing on-time and within
budget.
• Enhanced team capabilities through targeted training on technical aspects of quality hardwood floor installation,
repair and refinishing.
• Applied industry expertise towards identifying cost efficiencies and upholding exemplary quality standards.
• Ensured client satisfaction through implementing consultative approach to addressing unique needs, serving as
Primary Point of Contact throughout all project phases, and resolving post-completion issues such as warranty
fixes.
• Promoted from Project Manager (1997-2000) as a result of outstanding contributions and successfully positioning
operations towards long-term growth.
LSS DATA SYSTEMS
Eden Prairie, MN 1996-1997
Developer of administrative, financial and clinical software for diverse medical practices.
Consultant, Marketing and System Implementation
Liaised heavily with medical industry clients to deliver customized solutions in-line with short and long-term objectives.
Negotiated agreements and offered crucial support through all system implementation phases. Recognized for
marketing acumen and continuously expanding professional capabilities. Achieved top-tier client retention and
satisfaction rates. Noted for far-ranging technical knowledge and expertise.
PRUDENTIAL PREFERRED FINANCIAL SERVICES
Plymouth, MN 1993-1995
Division of U.S.-based financial products and services company.
Senior Customer Service Representative
Managed high volume of client queries and concerns, offering effective solutions and ensuring satisfaction.
Collaborated with in-house staff and gained extensive knowledge of Prudential products and services. Maintained
detailed records and submitted information into systems. Applied honed conflict resolution capabilities.
Education & Advanced Training
Bachelor of Arts in Business Administration
Concordia College, MN
Mini Master of Project Management
University of St. Thomas, MN
Professional Certification
Project Management Professional (PMP) - Project Management Institute
Resume
Resume

MADISON_Zack16resume

  • 1.
    Zack Madison 2860 IrvingAvenue South • Minneapolis, MN 55408 612-590-3120 • zack_madison@hotmail.com Profile PROJECT MANAGER Dynamic Project Management Professional (PMP) with over 10 years experience strengthening operations, implementing leading-edge technologies, and executing large-scale client engagements within aggressive time and budgetary constraints. Committed to building high-performance teams, capitalizing on cost saving opportunities, and developing positive and results-oriented cultures. Able to drive long-term growth through continuous improvement and upholding industry-leading Quality and Customer Service standards. Team Building/Leadership • Multi-Project Management • Operations Management • Logistics Management Budgeting/Cost Control • System Implementation • Technical Assistance • Quality Assurance Conflict Management • Process Improvement • Negotiation Professional Experience CENTRAL PACKAGE & DISPLAY Minneapolis, MN 2013-Present Leading local designer and manufacturer of custom packaging solutions. Estimator/Spec Builder/Project Manager Estimate, plan and design production strategies for packaging solutions in our rigid box/folding carton division. Manage projects ranging from point of purchase displays/packaging to medical device fulfillment solutions. Support sales staff by managing complex customer requirements including design, spec building, graphic coordination, production and shipping. Key Responsibilities and Accomplishments: • Point person for sales staff and their customers for complex, high priority/dollar amount projects from the design stage, through estimating, planning, production and completion. • Manage projects from start to finish by maintaining constant communication with customers, outside vendors, sales and all relevant departments involved in a particular project. • Facilitate Pre-Flight meetings for high profile, large dollar value or complex projects, to inform all departments on project scope, requirements and timelines. • Delegate and document all action items to specific personnel to insure project is on task. • Coordinate procurement of unique project materials and services for distinctive projects. • Manage inventories of packaging solutions for several medical device manufacturers, utilizing lean strategies and optimal transportation efficiencies. • Multiple “Star of the Day” award recipient for going above and beyond with high quality service provided to both internal and external customers. HAAKENSON HARDWOOD FLOORS Minneapolis, MN 1997-2013 Company specializing in custom hardwood installation and refinishing for residential properties. Operations/Project Manager Spurred growth through identifying unique client needs, offering 1-on-1 staff guidance and support, and consistently executing large, multi-stage hardwood flooring projects within aggressive timeframes. Provided detailed project estimates, capitalized on cost saving opportunities, and maintained up-to-the-minute knowledge of industry standards Resume
  • 2.
    and practices. Providedoutstanding daily operations management including scheduling 7 employees, rapidly addressing customer questions and concerns, and controlling logistics. Key Accomplishments: • Delivered major revenue gains through outstanding management of high-end general contracting projects including raw flooring installation and customized staining techniques, consistently executing on-time and within budget. • Enhanced team capabilities through targeted training on technical aspects of quality hardwood floor installation, repair and refinishing. • Applied industry expertise towards identifying cost efficiencies and upholding exemplary quality standards. • Ensured client satisfaction through implementing consultative approach to addressing unique needs, serving as Primary Point of Contact throughout all project phases, and resolving post-completion issues such as warranty fixes. • Promoted from Project Manager (1997-2000) as a result of outstanding contributions and successfully positioning operations towards long-term growth. LSS DATA SYSTEMS Eden Prairie, MN 1996-1997 Developer of administrative, financial and clinical software for diverse medical practices. Consultant, Marketing and System Implementation Liaised heavily with medical industry clients to deliver customized solutions in-line with short and long-term objectives. Negotiated agreements and offered crucial support through all system implementation phases. Recognized for marketing acumen and continuously expanding professional capabilities. Achieved top-tier client retention and satisfaction rates. Noted for far-ranging technical knowledge and expertise. PRUDENTIAL PREFERRED FINANCIAL SERVICES Plymouth, MN 1993-1995 Division of U.S.-based financial products and services company. Senior Customer Service Representative Managed high volume of client queries and concerns, offering effective solutions and ensuring satisfaction. Collaborated with in-house staff and gained extensive knowledge of Prudential products and services. Maintained detailed records and submitted information into systems. Applied honed conflict resolution capabilities. Education & Advanced Training Bachelor of Arts in Business Administration Concordia College, MN Mini Master of Project Management University of St. Thomas, MN Professional Certification Project Management Professional (PMP) - Project Management Institute Resume
  • 3.