Zack Madison has over 10 years of experience as a project manager, leading teams and managing complex projects within time and budget constraints. He is currently a Project Manager at Central Package & Display, where he estimates projects, builds specifications, manages production, and acts as the point of contact for high priority projects. Previously, he was an Operations Manager at Haakenson Hardwood Floors, where he drove revenue growth by managing high-end installation projects on time and on budget. He has a Bachelor's degree in Business Administration and is a certified Project Management Professional.

1. Zack Madison
2860 Irving Avenue South • Minneapolis, MN 55408
612-590-3120 • zack_madison@hotmail.com
Profile
PROJECT MANAGER
Dynamic Project Management Professional (PMP) with over 10 years experience strengthening operations,
implementing leading-edge technologies, and executing large-scale client engagements within aggressive time and
budgetary constraints. Committed to building high-performance teams, capitalizing on cost saving opportunities, and
developing positive and results-oriented cultures. Able to drive long-term growth through continuous improvement
and upholding industry-leading Quality and Customer Service standards.
Team Building/Leadership • Multi-Project Management • Operations Management • Logistics Management
Budgeting/Cost Control • System Implementation • Technical Assistance • Quality Assurance
Conflict Management • Process Improvement • Negotiation
Professional Experience
CENTRAL PACKAGE & DISPLAY
Minneapolis, MN 2013-Present
Leading local designer and manufacturer of custom packaging solutions.
Estimator/Spec Builder/Project Manager
Estimate, plan and design production strategies for packaging solutions in our rigid box/folding carton division.
Manage projects ranging from point of purchase displays/packaging to medical device fulfillment solutions. Support
sales staff by managing complex customer requirements including design, spec building, graphic coordination,
production and shipping.
Key Responsibilities and Accomplishments:
• Point person for sales staff and their customers for complex, high priority/dollar amount projects from the design
stage, through estimating, planning, production and completion.
• Manage projects from start to finish by maintaining constant communication with customers, outside vendors,
sales and all relevant departments involved in a particular project.
• Facilitate Pre-Flight meetings for high profile, large dollar value or complex projects, to inform all departments on
project scope, requirements and timelines.
• Delegate and document all action items to specific personnel to insure project is on task.
• Coordinate procurement of unique project materials and services for distinctive projects.
• Manage inventories of packaging solutions for several medical device manufacturers, utilizing lean strategies and
optimal transportation efficiencies.
• Multiple “Star of the Day” award recipient for going above and beyond with high quality service provided to both
internal and external customers.
HAAKENSON HARDWOOD FLOORS
Minneapolis, MN 1997-2013
Company specializing in custom hardwood installation and refinishing for residential properties.
Operations/Project Manager
Spurred growth through identifying unique client needs, offering 1-on-1 staff guidance and support, and consistently
executing large, multi-stage hardwood flooring projects within aggressive timeframes. Provided detailed project
estimates, capitalized on cost saving opportunities, and maintained up-to-the-minute knowledge of industry standards
Resume

2. and practices. Provided outstanding daily operations management including scheduling 7 employees, rapidly
addressing customer questions and concerns, and controlling logistics.
Key Accomplishments:
• Delivered major revenue gains through outstanding management of high-end general contracting projects
including raw flooring installation and customized staining techniques, consistently executing on-time and within
budget.
• Enhanced team capabilities through targeted training on technical aspects of quality hardwood floor installation,
repair and refinishing.
• Applied industry expertise towards identifying cost efficiencies and upholding exemplary quality standards.
• Ensured client satisfaction through implementing consultative approach to addressing unique needs, serving as
Primary Point of Contact throughout all project phases, and resolving post-completion issues such as warranty
fixes.
• Promoted from Project Manager (1997-2000) as a result of outstanding contributions and successfully positioning
operations towards long-term growth.
LSS DATA SYSTEMS
Eden Prairie, MN 1996-1997
Developer of administrative, financial and clinical software for diverse medical practices.
Consultant, Marketing and System Implementation
Liaised heavily with medical industry clients to deliver customized solutions in-line with short and long-term objectives.
Negotiated agreements and offered crucial support through all system implementation phases. Recognized for
marketing acumen and continuously expanding professional capabilities. Achieved top-tier client retention and
satisfaction rates. Noted for far-ranging technical knowledge and expertise.
PRUDENTIAL PREFERRED FINANCIAL SERVICES
Plymouth, MN 1993-1995
Division of U.S.-based financial products and services company.
Senior Customer Service Representative
Managed high volume of client queries and concerns, offering effective solutions and ensuring satisfaction.
Collaborated with in-house staff and gained extensive knowledge of Prudential products and services. Maintained
detailed records and submitted information into systems. Applied honed conflict resolution capabilities.
Education & Advanced Training
Bachelor of Arts in Business Administration
Concordia College, MN
Mini Master of Project Management
University of St. Thomas, MN
Professional Certification
Project Management Professional (PMP) - Project Management Institute
Resume

3. Resume