The document summarizes research from a study on the SMB VoIP market. Key findings include: SMBs are unsure where to learn about and purchase VoIP solutions; no single provider dominates; measured SMB VoIP adoption has declined; interest in fixed-mobile convergence is higher than expected; and total cost of ownership models show hosted VoIP can cost around $45 per employee per month for a 75-employee company. The research included surveys, interviews and competitive analysis of VoIP providers.