This document proposes a new service model called "IP in a Box" to provide converged communication and other managed services to small and medium businesses (SMBs) through a unified platform. The proposed model aims to address current pain points SMBs face in configuring and managing multiple communication services from different vendors by offering an easy to use "one stop shop". Key elements of the proposed IP in a Box model include centralized management and provisioning of IP-based voice, collaboration and other services to SMB offices. It also discusses strategies to partner with value added resellers to market the services to SMB customers.
Talking SIP Sales Presentation that provides an overview of Talking SIP, the industry's award winning and leading Application, Media and Billing Server that powers the top next-generation networks around the world.
Chris Girard of COX and Brian Cappellani of Sigma Systems gave this presentation to telecom operators at Telemanagement Forum's Management World - Nice event in May 2009. It covers a case study of Cox's OSS Service Transformation.
Unifying the Service Layer for TransformationSigma Systems
Henrique Zacarias and Brian Cappellani of Sigma Systems gave this presentation to telecom operators at Telemanagement Forum's Management World - Nice event in May 2010. It covers a case study of ZON's Service Layer for Transformation.
Talking SIP Sales Presentation that provides an overview of Talking SIP, the industry's award winning and leading Application, Media and Billing Server that powers the top next-generation networks around the world.
Chris Girard of COX and Brian Cappellani of Sigma Systems gave this presentation to telecom operators at Telemanagement Forum's Management World - Nice event in May 2009. It covers a case study of Cox's OSS Service Transformation.
Unifying the Service Layer for TransformationSigma Systems
Henrique Zacarias and Brian Cappellani of Sigma Systems gave this presentation to telecom operators at Telemanagement Forum's Management World - Nice event in May 2010. It covers a case study of ZON's Service Layer for Transformation.
Enterprise Architecture for Communication Service ProvidersPritam Dey
Rapid technology improvements and elevated customer expectations are a given for the telecom industry. If you expect to grow and lead the competition, you must have a thorough understanding of your entire business from all angles and ensure that your technology is in sync with your business aspirations—all while keeping costs down. The way to achieve this is through Enterprise Architecture. It will take you down a path of innovation that will make you the leader in your market.
TimelyBill's telecom billing system includes more than 50 tightly integrated components that support full customer life cycle. Whether you are looking at VoIP, Triple Play or Quad Play, TimelyBill's single stack solution was built to meet all of your back office needs.
Terry Butler of Sigma Systems presents at the Klabs Conference 2009 in South Korea.
The presentation shows the Triple-play Service initiative between Klabs and Sigma Systems, for which the objective is to demonstrate end-to-end service provisioning for triple-play services.
As communications service providers (CSP) respond to industry disrupters such as the empowered consumer, the rise of over-the-top (OTT) providers and the decline of traditional revenue lines like wireline voice and mobile messaging, they are faced on the other side with the enormous increase in data file sizes and quantities. Whether coordinating securely while mobile, increasing the amount of video-on-demand (VoD) content managed or moving big data on and off the cloud, IBM Aspera has a solution to meet the needs of today’s digital service provider.
Enterprise Architecture for Communication Service ProvidersPritam Dey
Rapid technology improvements and elevated customer expectations are a given for the telecom industry. If you expect to grow and lead the competition, you must have a thorough understanding of your entire business from all angles and ensure that your technology is in sync with your business aspirations—all while keeping costs down. The way to achieve this is through Enterprise Architecture. It will take you down a path of innovation that will make you the leader in your market.
TimelyBill's telecom billing system includes more than 50 tightly integrated components that support full customer life cycle. Whether you are looking at VoIP, Triple Play or Quad Play, TimelyBill's single stack solution was built to meet all of your back office needs.
Terry Butler of Sigma Systems presents at the Klabs Conference 2009 in South Korea.
The presentation shows the Triple-play Service initiative between Klabs and Sigma Systems, for which the objective is to demonstrate end-to-end service provisioning for triple-play services.
As communications service providers (CSP) respond to industry disrupters such as the empowered consumer, the rise of over-the-top (OTT) providers and the decline of traditional revenue lines like wireline voice and mobile messaging, they are faced on the other side with the enormous increase in data file sizes and quantities. Whether coordinating securely while mobile, increasing the amount of video-on-demand (VoD) content managed or moving big data on and off the cloud, IBM Aspera has a solution to meet the needs of today’s digital service provider.
Inúmeras atividades humanas provocam alterações no meio ambiente, resultando no que chamamos de poluição. Estas mudanças nas características ambientais, decorrentes dos processos antrópicos, se refletem de formas diferentes, podendo ser mais ou menos prejudiciais, dependendo do conjunto de condições favoráveis para tal. Estas modificações levam ao desequilíbrio ecológico, que dependendo da intensidade pode ser assimilado ou ter conseqüências catastróficas.
The industrial world has very diversified needs: the heavy and chemical industry (pharmaceutical, petrochemical, nuclear, cement industries, etc.), the mechanical industry (automobile, spare-parts industries, etc.) and even the food-processing industry has very distinct needs. Whether providing employees with the best communication tools to make them more efficient, ensure their safety and the safety of computer and telecommunication devices; receive customers or suppliers maintaining quality and time specifications, Aastra offers comprehensive communication solutions based on the IP technology and compliance with market standards.
Reality: You are using SaaS every day. Through the Internet boom technology advancement of the communications grid positioned us in the new millennium to introduce complex technologies as Web-based services:
Carriers and other service providers are making the transformation to the \'Telco 2.0\' business model by leveraging their networks to distribute Software as a Service (SaaS), Cloud Computing, and many other On Demand Services.
Lattice Incorporated (“Lattice” or the “Company”), founded in 1973, provides secure communications and information technology, specializing in deploying advanced technology and services to create innovative, cost - effective solutions for the Company’s global customers. The Company provides both wholesale and direct services to correctional facilities and their service providers in the U.S., Canada and Europe. Expansion of Lattice’s direct and wholesale services, including increased techno logy equipment and software sales to wholesale customers, is expected to drive revenue growth and increased margins in the quarters ahead
2. Business Concept - 2 - The idea or concept proposed tries to introduce Low cost IP as aService to Small and Medium businesses (SMBs). The concept also includes delivering converged communication and other managed services through a unified platform. The ease of configuration of service and novel means of provisioning make the model highly innovative. Product marketing to Value Added Resellers (VARs) is also discussed. The stakeholders involved are new Startup, SMBs, technology vendors, connectivity providers and VARs. Service Provider SMBs IP in a Box Revenue Share Support, Updates, Customization IP as a Service Value Added Reseller
9. SMB - Current Scenario - 5 - Connectivity Provider Fixed Line Provider Service Providers Service Providers Connectivity Providers Softphone Provider Technology Vendors Technology Vendors Technology Vendors IP Phone Provider SMBs Technology Vendors Voice Technology Vendors ICT Providers Network Services Service Providers Backup services Security SMB IT Staff IT Services SMBs in current scenario deal with multiple partners and vendors for their voice, data , connectivity, IT needs etc, complicating the deployment and management of various services required.
10. Pain Areas/Opportunities SMB market segment is high-volume, low margin Prefer to deal with a single partner / POC for ICT issues and optimize procurement and supplier management costs SMBs require solutions Easy-to-use Available off-the-shelf (with little customization) No specific skills to operate (fast learning curve) Prefer a specialized partner that can be the “extended” IT personnel Business Needs Business efficiency driven by faster and better interactions with customers and partners and consequent improved customer relationship Business flexibility driven by sharing business information in real-time, remote access, mobile workers. Productivity increase driven by automation, focus on core-business, self-service - 6 -
11. Market Speak Forrester Research forecasts that SMBs will drive 36% of Europe’s managed service revenues – jointly spending almost €8 billion in 2008. Worldwide Revenue for Business Gateway and Office-in-a-box solutions would be reaching €1.7 Billion – Forrester Research. Analysis strategy consulting predicts that SMB business needs, fostered by broadband, will allow telecom operators and ISPs in major European countries to add €25,000 per year in 2008 to ARPU levels for sites of over 20 employees. Analysis Strategy predicts that the revenue from Value Added Services through broadband will grow from €1.1 billion in 2003 to €10.3 billion in 2008. The global SMB segment for PBX (IP and TDM) is set to reach US $6.7 billion in 2007 - Source AMI Partners Inc. The number of SMBs in China is expected to grow to 12 million in 2008 and represent 10.5% of GDP (Source: AMI Partners Inc. and State Statistics Bureau)
31. IP in a Box IP in a Box Back End IP in a Box Front End Service Provisioning System Plug & Play Service Configuration Billing Engine Requests INTERNET Service Management Interface SMB Office CRM Engine IP as a Service NOC configuration Interface Service Provider’s Network Customization Interface Database One Stop for all Communication needs Easy End-End Management
32. IP in a Box Services Model BPO IDM Support Billing Voice as a Service model Requests Service Configuration Backup as a Service Model SMB Office Self Service Model Service Management Services Remote Web Servers & Web Services Device Layer CRM Network Services All IP based Model SMB Office in a Box
35. Service Architecture 24X7 Support Service Management Billing configuration Network Data Configuration management Provisioning Targeted/Segmented Offerings IP As A Service Platform SMB 1 SMB 2 Service Arena Basic Services (IM,Voip,email etc.) SMB 3 SMB 4 SMB 5 3rd party Service Players + Start up Support Engine Layered Model Network Zone Connectivity Providers Value Added Resellers Technology Vendors
36. Data Analytics CRM ERP Web Portal Knowledge Management 24X7 Support Configuration Management Billing Service Management Voice E-mail IM Video Collaboration Value Added Services DSL/BB HOSTED PLATFORM SMB 1 SMB 2 Default Services SMB 3 On Demand Solutions SMB 4 SMB 5 Support Engine New Layer exists in the hosted platform Seamless integration with existing services Tailor-made Solutions
50. Web portal that the staff use for collaboration can display third party flash adverts.
51. Mobile phones of staff containing the collaborative application can display static ads.
52. The Service logic can involve a smart rules engine incorporating a set of rules to generate ads dynamicallyWeb Portal Hyperlink Ads, Banner Ads, Flash Ads etc Advertising Engine Mobile Phone Text Messages, Discount coupons, etc Third Party Advertisers Ads Voice and Conference Services Ads on Hold Tune, caller tune, background of video conferencing, etc Billing Engine Bill SMB Employee touch points - 21 -