M3 is a global market research firm that owns the largest online physician panel worldwide. They have over 2.5 million verified physicians across 70+ countries. M3 provides both quantitative and qualitative research services, including surveys, focus groups, and interviews. They are certified by ISO and CASRO to ensure high quality data collection processes and physician authentication.

1. Quantitative & Qualitative
Healthcare Research Around The World
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PRESENTATION OVERVIEW
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M3 Physician Communities
M3 Key Differences
M3 Operations
Qualitative Services
Who is M3? Certified Quality
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3. 2008 Acquired SmartestDoc.com (USA), EMS Research (G5)
2006 Acquired Medigate.net (Korea), MDLinx.com (USA)
2004 IPO on Tokyo Stock Exchange
2002 Acquired WebMD - Japan
WHO IS M3?
Owner of the Largest Physician Community in the World
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2000 M3 Inc. founded with investment from Sony Internet
2010 Certified (first panel in the USA) By CASRO
2012 Alliance with MedCenter.com (LatAm & Spain)
2011 Acquired Doctors.net.uk and medEconnect (UK), stakes in AIP (Asia)
2013 Acquired MedLive.cn (China), EU became ISO Certified
Today Largest ISO Certified Physician Panel:
2,500,000 Verified, Opt-in Physicians

4. M3 PHYSICIAN COMMUNITIES
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LATIN AMERICA
UNITED
KINGDOM
UNITED STATES
JAPAN
KOREA
CHINA
E.U.

5. M3 PHYSICIAN PORTALS
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MEDLIVE.CN
UKUSA JAPAN CHINA
DOCTORS.NET.UK M3.COMMDLINX.COM
THESMARTESTDOC.COM

6. 50,742
57,553
58,444
94,281
M3 Core Strengths
Global Physician Reach based on a Clinical Relationship
*Numbers Effective As Of January 2014
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TOP 10 SPECIALTIES WORLDWIDE TOP COUNTRIES
SPECIALTY PHYSICAN REACH
1 Internist or Critical Care 139,214
2 Family or General Practice 60,361
3 Obstetrics & Gynaecology 33,295
4 Surgery 32,475
5 Cardiology 31,710
6 Paediatrics 29,112
7 Anaesthesiology 27,779
8 Hematology & Oncology 21,959
9 Emergency Medicine 15,992
10 Orthopedics 15,622
USA 278,000
Japan
United Kingdom
China
Germany
Korea
Italy
Brazil
France
Spain
351,274
200,000
186,000
52,492
43,452

7. M3 Core Strengths
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M3 Global Research has the largest online
healthcare panel worldwide, executing
quantitative and qualitative projects in over
70 countries.
Additional recruitment methods used to
increase feasibility include mail, fax and
phone.
Local project management teams that are
experienced at quickly meeting your
quoted specifications.
On staff physicians help provide
medical expertise, regarding incidence
and feasibility.
PANEL SIZE METHODS
EXPERT TEAM PHYSICIAN INSIGHT

8. M3 KEY DIFFERENCES
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An extremely solid panel product with global reach
90% of the projects we take on are covered by our
own panel rather than bringing in partners
Our European panel is the first and only European
Healthcare Panel to be ISO verified
Our services are based on access to healthcare
professionals who come from our healthcare
communities/portals
M3 services include Qual/Quant, Panel, Recruitment
and Scripting

9. BID & FEASIBILITY
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Predictive model based feasibility calculator. Delivery Guarantee.
Participation
Rate
Cooperation Rate
Study Length
Compensation
PANELIST BEHAVIOR DB
Incidence Rate
Subspecialties
Geo-targeting
20+ criteria
Multiple Recruitment
Methods
USER PROFILE DB
Nurtured Panel
Frequency Control
Bad Email Removal
Vacation
ACCESS
MANAGEMENT DB

10. CERTIFIED QUALITY
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Patent on Survey Router
and Feasibility Calculator
Post survey audits/ QA
assurance on every project
First and Only EU ISO 26362 Certified Healthcare
Panel
EU Safe Harbor Compliant
and ISO 26362 Certified
Publicly Traded Company audited by
PricewaterhouseCoopers, yearly
Best Practices and
Technology Audited
Yearly by
PricewaterhouseCoopers
International
Organization for
Standardization

11. M3 COMMITMENT TO QUALITY
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M3 Global Research follows the following market
research industry codes of conduct:
Members of MRS, BHBIA, EphMRA, MRA, CASRO,
PBIRG and PMRG
• EphMRA Code of Conduct
• BHBIA Legal and Ethical Guidelines for Healthcare Market Research
• MRS Code of Conduct
• CASRO Code of Standards and Ethics
• ICC/ESOMAR International Code of Marketing and Social Research Practice
• ESOMAR 28 Questions
• MRA Code of Marketing Research Standards

12. AUTHENTICATION GUARANTEED
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COLLECT PII
All physicians on the our
panel are verified
Use AMA, DEA, NPI,
Ultmark, GMC and Govt.
License as verification
method
Full-licensee of the AMA
master file
COLLECT PII
Audit PII
Eject “speeders,” “cheaters,”
and “dups” with three-strike
policy
Patented technology
prevents re-entry and
detects alteration of
invitations
Controlled participation
frequency
STEP1 STEP2 STEP3
RECOLLECT PII
STEP4
BANK TELLER
VERIFICATION

13. ISO 26362 CERTIFICATION
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ISO, the International Organization for Standardization, is the
world’s largest developer of voluntary International Standards
International Standards ensure quality, safety and efficiency for
products, services and systems
ISO 26362 specifies the terms and definitions, as well as the service
requirements, for organizations and professionals who own and/or
use access panels for market, opinion and social research. It
develops the criteria against which access panel providers can be
evaluated and against which the quality of access panels can be
assessed.

14. ISO 26362 CERTIFICATION
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Certified in 2013 and audited every year to maintain certification
Provides transparency to the client on recruitment process
Helps ensure consistent quality across all projects
• We provide research with triple verified active healthcare panel for a high
quality of data and insights
Audit of processes and procedures that help provide efficiencies
that result in time and cost savings to clients
• More efficient project management processes which allow for quick
turnaround of projects

15. OTHER HEALTHCARE AUDIENCES
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Audiologist
Dental Specialist (Orthodontists,
Periodontists, Endodontists, etc)
Dentist
Diabetes Educator
Dietitian
Hospital C-Levels
Infection Control Directors
Lab Directors
Managed Care Executives
Materials & Purchasing Managers
Medical Director
Nurse
Nurse Practitioner
Occupational Therapist
Occupational Therapist
Optometrist
Payors
P&T Committee Members
Pharmacist
Pharmacy Director
Physical Therapy Assistant
Podiatrist
Psychologist
Respiratory Therapist
Additional Audiences Available

16. M3 OPERATIONS MANAGEMENT
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Single source for bidding, global project management, sample, quick
programming, translation, coding and audit of all completes from all countries
Dedicated global bid team
Access to our full-time staff of doctors during the bidding process for review
of unknown incidences and screener review to better target physicians
Once tested and approved the survey can be launched at anytime
Transmission, tracking and report of honoraria within international
regulations
Quality assurance manager audits each project

17. M3 Programming Process
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Primary Programming
Platform : Confirmit
Services:
Other Programs We Use:
Sawtooth, Quantum,
Decipher and our Mobile App
Custom programming
solutions, QA Checks, Coding,
Data export to SAS, SPSS, etc,
Crosstabs/ custom banners,
Custom reports
SURVEY
PROGRAMMING
FIELD
MANAGEMENT
DATA VALIDATION/
PROCESSING
Project Managers monitor
the status of the survey
using our programs

18. GLOBAL SERVICES
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One dedicated project manager assigned
to coordinate all your study markets
Worldwide team for customized
recruitment
Daily updates with project status
Real time project support for respondents
Recruiting the appropriate respondents to
yield the best results for you!
OUR TEAM PROVIDES1
Confirmation team to ensure respondents
are fully prepared to interview
Fast online recruitment with check point
verification process and self-scheduler for
respondents
Tenured healthcare focused moderators
and interpreters
In-house phone recruiters to help on
projects
SUPERIOR SUPPORT2

19. WHY CHOOSE US
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Highly qualified respondents recruited to
participate across numerous methodologies
Mobile App
Online Chat
Ethnographies
Focus Groups
Video Chat
In-Person IDIs
Discussion Boards
Telephone IDIs

20. M3 Key Differences
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Over 2.5 MM+ verified, opted-in physicians worldwide
M3 Difference: Clinical relationship with physicians around the
world
Post survey audits/ QA assurance on every project
First European Healthcare Panel to be ISO 26362
Certified by CIRQ (CASRO Institute of Research Quality)
Over ten years of experience in building the largest
healthcare community in the world
A single source for qualitative and quantitative healthcare data
collection services

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THANK YOU
M3 Global Research
Galena House
8-30 Galena Road
Hammersmith
London W6 0LT
United Kingdom
Paul Morgan
Tel : + 44 203 725 7946
Mobile: +44 779 876 8117
Email: pmorgan@eu.m3.com
Website: http://research.m3.com/