The document discusses communications technologies and trends. It describes how communications have evolved from individual tools like instant messaging, voice mail, and video conferencing, to integrated unified communications platforms that combine multiple tools. It suggests communications will continue integrating across more devices and platforms while connecting people and the applications they use.

1. 1

3. 3

7. Future of Communications
Communications Today
Instant Video Web E-mail and Audio
Messaging (IM) Voice Mail Conferencing Telephony Conferencing Calendaring Conferencing
Authentication Authentication
Authentication Authentication
Administration Administration
Administration Administration
Storage Storage
Storage Storage
Authentication Authentication
Authentication
Administration Administration
Administration
Storage Storage
Storage

9. Future of Communications
Communications Today
Instant Video Web E-mail and Audio
Messaging (IM) Voice Mail Conferencing Telephony Conferencing Calendaring Conferencing
Telephony Instant
Unified Messaging
and
Voice Mail E-mail and Conferencing:
Calendaring Audio, Video,
Web
Authentication Authentication
Authentication Authentication
Administration Administration
Administration Administration
Storage Storage
Storage Storage
Authentication Authentication
Authentication
Authentication
Administration Administration
Administration
Storage Administration
Storage
Storage
Storage
Compliance
On-Premises Hybrid In the Cloud

11. Video MCU WP8 Communicate directly from Communicate with anyone on
within Office Skype
Desktop integráció iPhone, iPad
Single identity Presence
Arcfelismerés Android
Shared contact card Instant Messaging
HD, H.264 SVC IE8, 9, 10, Safari, Chrome, Ffox,
OneNote Share Peer to peer voice

12. Enable great meeting experiences & collaboration

13. Enable great meeting experiences & collaboration

14. Enable great meeting experiences & collaboration

15. Lync is familiar and engaging, across a
variety
of devices and platforms

16. Lync is familiar and engaging, across a variety
of devices and platforms

17. Lync is familiar and engaging, across a
variety
of devices and platforms

18. Connect people, communications and the
applications they use everyday

20. Lync 2013
'13 jan +230 millió user
'12 márc
12000+ 50 millió TV
4500 20 millió Kinect
'11 márc
2500

22. Titkárnői funkciók, Cella telítettség – cella bővítés
Kapcsolás, körbecsörgetés
3+ fő HD vs GSM
Hívás rögzítés, elmentés és megosztás Vonal megszakadás, térerő
Kiléptetés
Másik fél némítása
22

25.  Customer web support
 Outbound
communication
 Context sensitive
routing
 Skips IVR
 Escalate to voice call
 Chat
routing, distribution
logics
 Set of agents, relevant
skills
 Service availability
hours, dates
 Agent supporting
scripts Webchat
forLync

26. Integrates your internal and external chat
platform.
Increasing the reach of web portal CE Web Chat
delivers customized information and instant
service.
 Highly customizable web client to
embed into external and internal
portals
 Chat routing, distribution logics
 Set of agents, relevant skills
 Service availability hours, dates
Webchat
forLync  Agent supporting scripts and rules for
integrated applications

27.  Fully featured
Contact Centre
solution:
 Inbound ACD
 Multi-media:
Voice, Email, Ch
at
 Outbound
 Call Recording
 Self-Service
(IVR)
 CRM integration

28.  Fully featured Contact Centre solution:
 Inbound ACD
 Multi-media: Voice, Email, Chat
 Outbound – Preview & Progressive
 Call Recording
 Self-Service (IVR)
 Closely integrated with Lync
 CRM (and other business apps)
integration

30. Active
Ringing Custom (Busy) – ‘CE - Available’
Passive
Custom (Busy) – ‘CE - Break’
Online
Custom (Busy) – ‘CE – Admin’
Wrapup
ACW Custom (DND) – ‘CE – Conversation’
Preview
Built-in (Available) – ‘Online’
Ringback
Offline

32. • Tier 2 – Remote supporters
Call arrives after 10 sec waiting
• Tier 3 – All free supporters
ACD logic routes it to T2 agents
o On no 3 group has a Lync call in ACD
Tier answer kick out and rings next
After 10sec user can receive IVR (wait/register
Rings everybody in the group
the problem through IVR/leave message)
 On wait or no answer – group is transparent
o Name of response transfer to Tier 3
 Cont Expert calls Lync it can be routed to
After 10 seconds a specific response
group
Voice mail
o Call exits CC and enters into Lync phone system

40. Enterprise-ready
Unified communications platform

41. Rozgonyi György Varga László
régió igazgató sales manager
Geomant Enterprise Solutions Geomant Enterprise Solutions
GRozgonyi@Geomant.com lvarga@Geomant.com
GRozgonyi@Geomant.com lvarga@Geomant.com
+36(1)885 5417, +36(20)490 0602 +36(1)885 5416, +36(30) 964 1166
1124 Budapest, Mártonvölgy u 17. 1124 Budapest, Mártonvölgy u 17.
http://www.geomant.com