Lucid Support provides temporary, project, interim, and backfill IT staffing solutions across various technologies including mainframe, software development, databases, networking, security, servers, and desktop support. They have over 150,000 consultants in their internal database and can source relevant candidates within 24 hours. Lucid is fully accountable and available 24/7, assigning each client a dedicated account management team to ensure their needs are met. They aim to supply only relevant candidates who have been fully vetted and interviewed to ensure a good fit.
Carlson is a consulting, design and construction firm founded in 1947 that offers integrated design-build services. They work independently or collaboratively with their design and construction firms. Carlson prides itself on delivering cutting edge, cost effective solutions on time and within budget. They provide strategic services and solutions tailored to each client's specific needs, with a focus on mission critical, technologically advanced and sustainable projects.
Solü Technology Partners provides high quality and cost-effective staffing and technology solutions to clients while helping employees achieve personal and professional goals. Over 17 years, Solü has evolved to design solutions centered around client and user needs using expertise in recruitment technologies and services like staffing, digital media, development, infrastructure, and data solutions. Solü ensures client expectations are understood and policies followed through relationship management and tailored recruiting.
1) Networx Innovate Recruitment provides sourcing and response management services as an alternative to traditional recruitment methods.
2) Their unique response management service differentiates them by maintaining regular contact with candidates and ensuring they are updated at every stage of the process.
3) As recruitment specialists, they operate as an extension of clients' HR teams and are committed to understanding their businesses and developing flexible, tailored relationships.
ConferenceDirect provides full-service conference planning solutions from site selection to meeting management. They work as an extension of clients' teams to ensure events run seamlessly. ConferenceDirect handles all aspects of planning, including site selection and contract negotiation, conference management, housing management, and registration services. Clients praise ConferenceDirect for their professionalism, flexibility, and ability to deliver successful and cost-effective conferences.
Customer Name: Cable&Wireless Worldwide
Industry: Telecommunications
Location: Worldwide
Company size: 6000 people
Challenge
• Create customer service center of excellence
• Increase customer and employee satisfaction while reducing costs
Solution
• Cisco Unified Contact Center Hosted and IP Telephony
• Call recording from Verint
• Service management system from BMC
Results
• Significantly reduced contact center operating costs
• Reduced abandoned calls to 1 percent
• Increased employee satisfaction by 26 percent
This document describes Reserway travel technology solutions that can help travel businesses reduce costs and improve operations. Reserway offers reservation systems, fare management tools, customer management, booking distribution, and other solutions. Their hosted or on-premise solutions provide features like automated reporting, inventory distribution, and scalability. Reserway aims to help clients streamline workflows and gain competitive advantages through customizable, secure, and cost-effective travel technology.
Devine Tech Ltd provides customer contact solutions such as outbound calling, response handling, customer satisfaction research, and virtual assistant services. They offer customized solutions tailored to each client's unique needs with expertise in areas like software development, IT infrastructure, data management, and content development. Devine Tech enhances customer experiences through services like customer research, response handling, database solutions, and virtual assistants to free up clients' time.
This document provides an overview of implementing CRM in the contact center. It discusses that CRM has implications for an organization's strategy, culture, processes and workflows. It then outlines a proven approach to planning and selecting CRM technology, including defining requirements and solutions based on business needs, reviewing current processes and technologies, prioritizing needs, selecting vendors, and taking a phased implementation approach with clear expectations and measures of success. The goal is to integrate CRM across channels and systems to improve customer relationships and business results.
Carlson is a consulting, design and construction firm founded in 1947 that offers integrated design-build services. They work independently or collaboratively with their design and construction firms. Carlson prides itself on delivering cutting edge, cost effective solutions on time and within budget. They provide strategic services and solutions tailored to each client's specific needs, with a focus on mission critical, technologically advanced and sustainable projects.
Solü Technology Partners provides high quality and cost-effective staffing and technology solutions to clients while helping employees achieve personal and professional goals. Over 17 years, Solü has evolved to design solutions centered around client and user needs using expertise in recruitment technologies and services like staffing, digital media, development, infrastructure, and data solutions. Solü ensures client expectations are understood and policies followed through relationship management and tailored recruiting.
1) Networx Innovate Recruitment provides sourcing and response management services as an alternative to traditional recruitment methods.
2) Their unique response management service differentiates them by maintaining regular contact with candidates and ensuring they are updated at every stage of the process.
3) As recruitment specialists, they operate as an extension of clients' HR teams and are committed to understanding their businesses and developing flexible, tailored relationships.
ConferenceDirect provides full-service conference planning solutions from site selection to meeting management. They work as an extension of clients' teams to ensure events run seamlessly. ConferenceDirect handles all aspects of planning, including site selection and contract negotiation, conference management, housing management, and registration services. Clients praise ConferenceDirect for their professionalism, flexibility, and ability to deliver successful and cost-effective conferences.
Customer Name: Cable&Wireless Worldwide
Industry: Telecommunications
Location: Worldwide
Company size: 6000 people
Challenge
• Create customer service center of excellence
• Increase customer and employee satisfaction while reducing costs
Solution
• Cisco Unified Contact Center Hosted and IP Telephony
• Call recording from Verint
• Service management system from BMC
Results
• Significantly reduced contact center operating costs
• Reduced abandoned calls to 1 percent
• Increased employee satisfaction by 26 percent
This document describes Reserway travel technology solutions that can help travel businesses reduce costs and improve operations. Reserway offers reservation systems, fare management tools, customer management, booking distribution, and other solutions. Their hosted or on-premise solutions provide features like automated reporting, inventory distribution, and scalability. Reserway aims to help clients streamline workflows and gain competitive advantages through customizable, secure, and cost-effective travel technology.
Devine Tech Ltd provides customer contact solutions such as outbound calling, response handling, customer satisfaction research, and virtual assistant services. They offer customized solutions tailored to each client's unique needs with expertise in areas like software development, IT infrastructure, data management, and content development. Devine Tech enhances customer experiences through services like customer research, response handling, database solutions, and virtual assistants to free up clients' time.
This document provides an overview of implementing CRM in the contact center. It discusses that CRM has implications for an organization's strategy, culture, processes and workflows. It then outlines a proven approach to planning and selecting CRM technology, including defining requirements and solutions based on business needs, reviewing current processes and technologies, prioritizing needs, selecting vendors, and taking a phased implementation approach with clear expectations and measures of success. The goal is to integrate CRM across channels and systems to improve customer relationships and business results.
This document provides an overview of Systems & Network Integration and end-to-end IT infrastructure solutions offered by Continental Resources, Inc. (ConRes). ConRes is a hybrid VARTM that provides unbiased, cost-effective IT solutions ranging from data center solutions, security, desktop management, messaging, Microsoft consulting, networking, virtualization, and wireless. As a hybrid, ConRes brings both products from a distributor and services from a traditional VAR. ConRes leverages over 45 years of experience and relationships with major technology partners to help customers assess needs, maintain support standards, and maximize ROI.
InContact is a leading cloud-based contact center provider that serves over 800 customers. It has over 60,000 agents handling over 10 billion calls annually through its cloud platform. InContact provides omnichannel contact center solutions including ACD, IVR, reporting and more through a simple pay-as-you-go model without upfront costs. It has partnerships with large companies like Siemens and Verizon to expand its reach and provides a lower total cost of ownership compared to on-premise solutions.
Tdwi agile data warehouse - dv, what is the buzz aboutPrudenza B.V
1. The document discusses Agile Data Warehousing and the Data Vault approach. It introduces Ronald Damhof as the presenter at a conference on June 18, 2012 in Munich.
2. Damhof discusses different approaches to data management including a centralized department approach, outsourcing to experts, and a do-it-yourself approach. He advocates for an approach that delivers information products on demand against quality criteria aligned with customer expectations.
3. Key principles for a modern data management environment discussed are adaptability, sustainability, compliance, decentralization, effectiveness, standardization, and centralization.
IT Authorities implemented the Nimsoft Monitoring Solution (NMS) as its core monitoring platform to address the challenges of demonstrating more value to clients and meeting the needs of its growing business. NMS provides unified monitoring across client infrastructures through customizable portal views. This enables greater insight into critical systems and applications. NMS also scales to support both smaller and larger accounts, allowing IT Authorities to secure new business and meet evolving client needs through sophisticated monitoring capabilities.
Optimisation & Virtualisation
1) 70% of companies will need to modify data centers to meet increased power and cooling requirements, while 70 cents of every dollar is currently spent on maintaining existing IT infrastructures. 2) 80% of digital data growth will be unstructured, requiring significant effort to understand. 3) 78% of CIOs want to improve how they use and manage IT resources. Virtualization can help address these issues by improving efficiency, flexibility and management of IT resources.
The document describes the services provided by the MBS Conference Team to help organize successful conferences. They offer customized project management, venue search, logistics, registration, on-site coordination, and other services. Outsourcing conferences to MBS can save clients about 30% of costs. Their approach focuses on results and efficient budget control to make conferences a success.
The document discusses the role of a business analyst in an agile project. It begins with an overview of agile software development and the agile manifesto. It then discusses the agile project management framework Scrum and key roles in Scrum including the product owner and scrum master. The document argues that the business analyst can play a valuable role in agile projects by partnering with the product owner to help define requirements, refine user stories, and ensure solutions deliver business value.
If you are reading this, then you’ve probably decided or been asked to implement a Service Level Agreement (SLA). Questions are starting to run through your head like “What’s all the fuss about? How is this going to help the company, our employees, and our team? Realistically, what are the downsides and how do we avoid them?”
Well, you’re in luck. This whitepaper lays out everything you need to know about SLAs. By the time you finish reading this, you will be able to successfully plan, implement, report, improve on your SLAs, and reap the associated benefits.
Virtual Mind provides outsourced software development services including project outsourcing, staff augmentation, and agile consulting. Established in 2004 in Buenos Aires, Argentina, Virtual Mind has grown to serve customers in 15 countries. It was founded by experienced architects and uses agile methodologies like Scrum and XP to efficiently develop high-quality software that meets customer needs.
GTS IT Staffing Services provides technology staffing solutions to Fortune 1000 companies across various industries. They focus on staff augmentation, contract, contract-to-hire, and direct hire services as well as project staffing and in-sourcing solutions. GTS prides itself on building long-term partnerships with customers by understanding their unique needs and providing excellent candidates and responsive service.
GTS IT Staffing Services provides technology staffing solutions to Fortune 1000 companies across various industries. They focus on staff augmentation, contract, contract-to-hire, and direct hire services as well as project staffing and in-sourcing solutions. GTS prides itself on building long-term partnerships with customers by understanding their unique needs and providing excellent candidates and responsive service.
TENEDO offers a SaaS solution called Performance Provisioning that streamlines the provisioning processes for allocating resources and services to employees from hiring to departure, with the goal of improving security, reducing costs, and fostering collaboration across departments. Performance Provisioning models an organization's internal services like IT, HR, finance as a "Business Mall Center" to simplify managing the lifecycle of employees and contractors. The solution aims to replace outdated systems with an easy to deploy web application for systematically provisioning all types of resources.
Mantra Information Services for Software Development, Application Development and It Consulting Company headquartered in Morristown, New Jersey, USA provides Mobile Application Development, Custom Website Development & Technology Staffing.
eResponse Recruitment provides recruitment and staffing solutions for businesses in Worcestershire. They place thousands of temporary workers each year and have hundreds of business customers. Their services include temporary staffing, recruitment process outsourcing, vacancy management, and a talent bank. They aim to provide innovative, flexible, and cost-effective solutions through dedicated account teams and use of technology like an online portal and ID scanning. Their goal is to exceed customer expectations with high quality workers and services.
Counselors now have many technological tools at their disposal that can help facilitate their work and services, including telephones, cell phones, fax machines, computers, and electronic counseling. These technologies allow counselors to more easily communicate with clients, store and share information, and expand their practices. However, some criticisms of technologies like electronic counseling are that the in-person relationship between counselor and client can be lost, body language is harder to read, and there are risks of technical difficulties and confidentiality breaches. Counselors should utilize technology but not rely on it as the sole method of practicing.
This document provides an overview of operations management for charities and non-profits. It discusses:
1) What operations management entails and how it involves bringing together resources, activities, and processes to produce outputs and outcomes.
2) The eight key stages of operations management: 1) developing clear objectives and measures of performance, 2) mapping activities, 3) identifying resources, 4) defining responsibilities, 5) sequencing activities, 6) implementing and managing operations, 7) evaluating progress, and 8) learning from evaluations.
3) How operations management focuses on combining resources and activities to produce outputs and outcomes, which are then monitored and evaluated against performance indicators to assess what is working well and what needs improvement
This document provides an overview of Systems & Network Integration and end-to-end IT infrastructure solutions offered by Continental Resources, Inc. (ConRes). ConRes is a hybrid VARTM that provides unbiased, cost-effective IT solutions ranging from data center solutions, security, desktop management, messaging, Microsoft consulting, networking, virtualization, and wireless. As a hybrid, ConRes brings both products from a distributor and services from a traditional VAR. ConRes leverages over 45 years of experience and relationships with major technology partners to help customers assess needs, maintain support standards, and maximize ROI.
InContact is a leading cloud-based contact center provider that serves over 800 customers. It has over 60,000 agents handling over 10 billion calls annually through its cloud platform. InContact provides omnichannel contact center solutions including ACD, IVR, reporting and more through a simple pay-as-you-go model without upfront costs. It has partnerships with large companies like Siemens and Verizon to expand its reach and provides a lower total cost of ownership compared to on-premise solutions.
Tdwi agile data warehouse - dv, what is the buzz aboutPrudenza B.V
1. The document discusses Agile Data Warehousing and the Data Vault approach. It introduces Ronald Damhof as the presenter at a conference on June 18, 2012 in Munich.
2. Damhof discusses different approaches to data management including a centralized department approach, outsourcing to experts, and a do-it-yourself approach. He advocates for an approach that delivers information products on demand against quality criteria aligned with customer expectations.
3. Key principles for a modern data management environment discussed are adaptability, sustainability, compliance, decentralization, effectiveness, standardization, and centralization.
IT Authorities implemented the Nimsoft Monitoring Solution (NMS) as its core monitoring platform to address the challenges of demonstrating more value to clients and meeting the needs of its growing business. NMS provides unified monitoring across client infrastructures through customizable portal views. This enables greater insight into critical systems and applications. NMS also scales to support both smaller and larger accounts, allowing IT Authorities to secure new business and meet evolving client needs through sophisticated monitoring capabilities.
Optimisation & Virtualisation
1) 70% of companies will need to modify data centers to meet increased power and cooling requirements, while 70 cents of every dollar is currently spent on maintaining existing IT infrastructures. 2) 80% of digital data growth will be unstructured, requiring significant effort to understand. 3) 78% of CIOs want to improve how they use and manage IT resources. Virtualization can help address these issues by improving efficiency, flexibility and management of IT resources.
The document describes the services provided by the MBS Conference Team to help organize successful conferences. They offer customized project management, venue search, logistics, registration, on-site coordination, and other services. Outsourcing conferences to MBS can save clients about 30% of costs. Their approach focuses on results and efficient budget control to make conferences a success.
The document discusses the role of a business analyst in an agile project. It begins with an overview of agile software development and the agile manifesto. It then discusses the agile project management framework Scrum and key roles in Scrum including the product owner and scrum master. The document argues that the business analyst can play a valuable role in agile projects by partnering with the product owner to help define requirements, refine user stories, and ensure solutions deliver business value.
If you are reading this, then you’ve probably decided or been asked to implement a Service Level Agreement (SLA). Questions are starting to run through your head like “What’s all the fuss about? How is this going to help the company, our employees, and our team? Realistically, what are the downsides and how do we avoid them?”
Well, you’re in luck. This whitepaper lays out everything you need to know about SLAs. By the time you finish reading this, you will be able to successfully plan, implement, report, improve on your SLAs, and reap the associated benefits.
Virtual Mind provides outsourced software development services including project outsourcing, staff augmentation, and agile consulting. Established in 2004 in Buenos Aires, Argentina, Virtual Mind has grown to serve customers in 15 countries. It was founded by experienced architects and uses agile methodologies like Scrum and XP to efficiently develop high-quality software that meets customer needs.
GTS IT Staffing Services provides technology staffing solutions to Fortune 1000 companies across various industries. They focus on staff augmentation, contract, contract-to-hire, and direct hire services as well as project staffing and in-sourcing solutions. GTS prides itself on building long-term partnerships with customers by understanding their unique needs and providing excellent candidates and responsive service.
GTS IT Staffing Services provides technology staffing solutions to Fortune 1000 companies across various industries. They focus on staff augmentation, contract, contract-to-hire, and direct hire services as well as project staffing and in-sourcing solutions. GTS prides itself on building long-term partnerships with customers by understanding their unique needs and providing excellent candidates and responsive service.
TENEDO offers a SaaS solution called Performance Provisioning that streamlines the provisioning processes for allocating resources and services to employees from hiring to departure, with the goal of improving security, reducing costs, and fostering collaboration across departments. Performance Provisioning models an organization's internal services like IT, HR, finance as a "Business Mall Center" to simplify managing the lifecycle of employees and contractors. The solution aims to replace outdated systems with an easy to deploy web application for systematically provisioning all types of resources.
Mantra Information Services for Software Development, Application Development and It Consulting Company headquartered in Morristown, New Jersey, USA provides Mobile Application Development, Custom Website Development & Technology Staffing.
eResponse Recruitment provides recruitment and staffing solutions for businesses in Worcestershire. They place thousands of temporary workers each year and have hundreds of business customers. Their services include temporary staffing, recruitment process outsourcing, vacancy management, and a talent bank. They aim to provide innovative, flexible, and cost-effective solutions through dedicated account teams and use of technology like an online portal and ID scanning. Their goal is to exceed customer expectations with high quality workers and services.
Counselors now have many technological tools at their disposal that can help facilitate their work and services, including telephones, cell phones, fax machines, computers, and electronic counseling. These technologies allow counselors to more easily communicate with clients, store and share information, and expand their practices. However, some criticisms of technologies like electronic counseling are that the in-person relationship between counselor and client can be lost, body language is harder to read, and there are risks of technical difficulties and confidentiality breaches. Counselors should utilize technology but not rely on it as the sole method of practicing.
This document provides an overview of operations management for charities and non-profits. It discusses:
1) What operations management entails and how it involves bringing together resources, activities, and processes to produce outputs and outcomes.
2) The eight key stages of operations management: 1) developing clear objectives and measures of performance, 2) mapping activities, 3) identifying resources, 4) defining responsibilities, 5) sequencing activities, 6) implementing and managing operations, 7) evaluating progress, and 8) learning from evaluations.
3) How operations management focuses on combining resources and activities to produce outputs and outcomes, which are then monitored and evaluated against performance indicators to assess what is working well and what needs improvement
This document provides an overview of Google Maps and related Google mapping applications. It discusses what Google Maps is, how to search and save places, and features like Google Earth, Google Moon, Google Mars and Google Sky. It also briefly describes how Google Maps originated as a C++ program and is now a web application owned by Google. Screenshots and links are provided to demonstrate searching places and viewing 3D city models in Google Maps.
Regression of smoking bans: The case of the netherlandsUCT ICO
The Netherlands implemented a partial smoking ban in hospitality venues in 2008 that allowed smoking rooms. This led to many issues with self-regulation and non-compliance. By 2010, the policy was reversed to exempt small bars without employees due to lobbying from the tobacco industry and bar owners. Studies found self-regulation was ineffective and that partial bans do not work as they provide loopholes. A fully implemented smoke-free policy without exemptions is needed to protect public health from secondhand smoke.
Mit Social Media Monitoring Kundenerwartungen erfüllenBrandwatch GmbH
Kundenerwartungen sind das A und O. Wie Sie mit Social Media Monitoring herausfinden, was Ihre Interessenten und Kunden wollen, um bestmöglich diese Erwartungen erfüllen zu können, erfahren Sie in dieser Präsentation. Sie wurde auf dem SocialCRM Tag im Rahmen der IT&Business Messe in Stuttgart gehalten.
Das Video zu den Slides gibt's in unserem Brandwatch-Blog: http://de.brandwatch.com/2012/11/video-effektive-smm-strategie/
The document provides an overview of graphic design, illustration, and industrial design projects by Jesús Villarreal including typography, logos, posters, stickers, vectors, watercolor, oil paintings, furniture, and a final school project involving smart bricks. The projects cover a range of mediums and topics within graphic design, illustration, and industrial design.
The proposal outlines a pilot project to help students transition to the labor market through career mentoring. It will directly engage 20 students from 10 schools and train 10 teachers from those schools as career mentors. Through dissemination, it aims to reach 20 more schools, 600 additional teachers, and 3,500 career mentors. A key part is developing an e-learning program to train additional mentors and linking students, mentors, and local employers.
The document provides a weekly technical analysis of major forex pairs. It summarizes the movements of EUR/USD, GBP/USD, USD/JPY, and USD/CHF over the last week. For each pair, it identifies key price levels and signals whether the pair is expected to move higher or lower in the near future based on support and resistance levels. Sell and buy recommendations are also provided for some pairs.
This document provides vocabulary related to landmarks, monuments, statues, and expressions used to describe them. It includes terms like landmark, spike, abstract, and realistic. It defines monuments as structures built to remember historical events or people and statues as figures of people or animals. It also gives expressions like "be erected", "be unveiled", and discusses how monuments can be controversial or received.
This document provides information about identifying and tasting different types of cheeses. It discusses the student learning objectives of identifying cheese production terms, describing characteristics of cheeses, and listing the origin and characteristics of cheeses. The document then defines cheese and its classification by moisture and ripening levels. It provides details on ripening, shopping for cheese, storage, serving tips, and tasting notes for various cheeses from around the world.
The document provides an overview of business communication skills. It discusses what business communication is, different types of communication including verbal, written and non-verbal communication. It also covers the STAR format for effective written communication, which includes analyzing the purpose and audience, building the structure with a salutation, content and closing, and detailing the approach with formatting, paragraphing and punctuation. The document aims to help readers understand and improve their business communication abilities.
This presentation is brought to You by www.lawyersfinland.com
LawyersFinland.com provides legal assistence in corporate and commercial matters.
LawyersFinland.com is a part of www.bridgewest.eu
BridgeWest is an international company based in Cyprus which provides business formation in Europe and offshore jurisdictions.
1. The document describes group therapy practices at a community mental health clinic in Acre, Israel that serves both Jewish and Arab patients.
2. The clinic offers several types of therapy groups focused on issues like personality disorders, anxiety disorders, borderline personality disorder, support for family members, and continuing care after hospitalization.
3. The conclusion emphasizes that while not all patients are suitable for group therapy, many benefit both from the social support of a group setting and from addressing interpersonal themes that emerge within group dynamics.
Travailler chez Carfully - Le code de la route du Bonheur - Culture @CarfullyCarfully
Carfully is a process-driven company that loves design and aims to be fair. They see "glocal" not as a buzzword but as part of their approach, and invite the reader to discover who they are.
Solu Technology Partners provides high quality and cost-effective IT services and staffing solutions to help clients achieve their business and technology goals. Over 17 years, they have evolved their services which now include IT staffing, digital media solutions, managed cloud and development solutions, and infrastructure services. Their philosophy is to design customized solutions that meet each client's unique needs through understanding their business and delivering qualified resources.
This document is the spring 2009 issue of the Telecom Journal, which includes articles on various telecommunications topics such as editor musings, wireless deployments, net neutrality, technology purchasing trends, rural broadband access, and tips for managing technology in tough economic times. One article discusses the challenges of offshoring software development, including the need for defined processes, tools to support collaboration and measurement, and investing in training to achieve higher capability maturity model levels in order to successfully partner with offshore development teams.
Sudeshna Das is a software engineer with over 3 years of experience working for Tech Mahindra Americas Inc. She has a B.Tech in Electronics and Communication Engineering from Dream Institute of Technology in Kolkata, India. She is currently working on the CSI project for AT&T, where she is responsible for service oriented architecture support, managing service endpoints and directories, and daily code deployment. She has strong skills in databases, programming languages, and operating systems.
This document discusses patterns for scaling unstable systems. It outlines several principles: embrace failures and useful complexity; understand horizontal and vertical scaling patterns; know how to measure performance; have full stack developers; destroy statefulness; use asynchronous communication and event sourcing; and plan edge architectures. The goal is to establish a culture and technologies that enable systems to scale in unstable conditions.
Micro Works Imsn Linkedin Presentation 2011RebeccaBoucher
Micro Works provides IT staffing and support services through their partnership with the Ingram Micro Services Network (IMSN) which allows them to rapidly deploy technical experts across North America. Their services include help desk support, on-site dispatch assistance, and network monitoring to help companies address staffing shortages and prevent disruptions. The partnership combines Micro Works' local expertise and resources with IMSN's large network of over 850 qualified organizations to deliver a full suite of technical capabilities and solutions through a single point of contact.
Avalance Global Solutions is a multinational information technology and outsourcing company headquartered in Vadodara, India and Mountain View, California.
Fahed Jihad Al-Rabadi is a computer engineer from Amman, Jordan seeking a new challenging position. He has over 5 years of experience in network administration, system administration, and technical support. He is proficient in technologies like Windows Server, Active Directory, Exchange, Office 365, Lync, and networking protocols. Al-Rabadi has certifications in CCNA, CCNP ROUTE, and CCNA Security. He is skilled in troubleshooting, customer service, and has strong technical, communication and problem-solving abilities.
Shruti Mehta is a Network Team Member at TCS in Gujarat, India. She has over 5.5 years of experience in infrastructure services and has technical experience with networks, security, servers, and various operating systems and tools. Her role involves ensuring network availability and managing changes, firewalls, routers, switches and internet links. She also prepares monthly ITIL reports and has training in areas like ITIL, project management and quality management.
The document discusses workplace IT services and challenges in today's changing work environment. It highlights trends like dispersed staff, growing needs for collaboration, access from any device, and always-on services. This creates challenges around security, complexity, cost management, and loss of control. Unikomm aims to address these challenges by focusing on productivity computing through managed IT services, systems and support. It provides capabilities like service desk and desktop management to improve efficiency and anticipate needs.
We endeavor to create packaged solutions for our Customers, incorporating various IT and Non-IT products and services involving multiple alliances and specializations.
The document provides a summary of Syed Jaffer Ali's profile as a Network Administrator. It includes his contact information, 8 years of experience in computer networks management, expertise in networking techniques and engineering. It also lists his areas of expertise including various operating systems, servers, software languages, and GIS systems. His career profile describes his current role as Manager SSN at PSG Pisigma Group since June 2008.
This talk was done in Feb 2020. Sergey and I co-presented at CTO Forum on Microservices and Service Mesh (how they relate, requirements, goals, best practices and how DevOps and Agile has had convergence in the set of features for Service Mesh and gateways around observability, feature flags, etc.)
IDC Technologies is an IT staffing and solutions company established in 2003 with headquarters in Silicon Valley and India. The document provides an overview of IDC's mission, values, services, delivery structure, recruitment process, technology portfolio, industries served, and value propositions. It aims to showcase IDC's capabilities and global presence across multiple continents to attract potential clients.
Bourntec is a global business consulting company that provides IT solutions and services including application development, integration, and staff augmentation. It has expertise in technologies like Java, .NET, databases, and enterprise software. Bourntec handles all aspects of recruitment for staffing needs including screening candidates and ensuring they meet clients' requirements. The company aims to help clients through high-quality services while maintaining integrity and passion for its work.
Current Automation Status and BenefitsSr. No. Automation Module Test cases / release Manual Testing Efforts Automation Efforts Savings1 Group Market Web proposal Software 5000 15 Manual testers for 10 days 1 user running the scripts on 15 vdi for less than 5 days 145 person days per release - 972 JAH32 5000 15 Manual testers for 10 days 1 user running the scripts on 15 vdi for less than 5 days 145 person days per release - 973 Self Funded Quote 1000 5 Manual testers for 6 days 1 user running the scripts on 15 vdi for 3 days 27 person days - 904 DSC 4 1 day per user 1 hour for a user 7 hours 885 HUGG ( GM to EASE) 3500 10 Manual testers for 12 days 1 user running the scripts on 15 vdi for 5 days 115 person days 966 ACES 16 (daily) 1 expert user person day Novice user can also finish in 1 hour 7 hours 887 GRASS 16 (daily) 1 expert user manday Novice user can also finish in 1 hour 7 hours 8822Other Automation AchievementsDSC AutomationProof of concepts using Rational FunctionalTesterMICROSOFT CRM Automation using RationalFunctional Tester32bit Software Automation from ScratchBuilding the TAF for JAH 32 bit SoftwareRegression for June ReleaseOrganization of Assurant TCoEBuilding the Human Resources for Assurant TestingActivities(Both Manual AutomatedResources)Efficient Effective Utilization of resourcesFulfilling the Testing needs of Assurant Health23SOA test Automation Case Study An Insurancecompany in UKProject Overviewe-Commerce application implemented on SOAarchitectureThe testing was done manually using VBapplications , which was cumbersome and timeconsuming .Rushcode is chosen as strategic partner toconduct the SOA testing using SOAP UI Pro toolScopeWeb services functional testing and regressiontestingAsynchronous services residing on MQsTotal test cases 20StandardsWS-I standardsXMLSOAPMQHTTP/HTTPSChallengesManage data entry for multiple payload requestapprox. 1000 requestsIdentifying the Use cases and integrates servicesby chaining themService oriented architecture is based onimplementation of asynchronous messagesRushcodes SolutionEvaluation of different tools and selecting thebest fitDevelopment and implementation of the data drivenframeworkUse of Rushcodes SOAP UI Pro LicensesBenefitsReduction in execution time -approximately 80Due to modular and data driven framework,maintainability increased by 5024Automation Framework Solution for SOA testingMultiple Testing Environment manipulationEndpointsTest Case FlowAlternating test case Logic controlTest Data controlled multiple IterationsTest Validation Points - dynamic AssertionsTest Data Reusable Test assets25Value-added servicesPlugin DevelopmentWe are in a phase to develop a Plug-in which willinteract with Desktop applications.We are majorly focusing on MFC applications.26Our SolutionsEnd to end testingFramework designing re-engineering offrameworksUser acceptance testingTest data managementApplication qualit
Central India's largest technology company provides solutions for businesses across their technology needs. Their vision is to become the #1 technology solutions provider and one of the best places to work while maintaining excellent client satisfaction. They offer staff augmentation, project-based services, and consulting across various technologies like web, mobile, UI/UX, and digital marketing. They have a large pool of over 500 employees across various roles and ensure quality and protection for their clients through NDAs, IP agreements, and ongoing training.
Business processes and decisions are the backbone of every company, from small to the Fortune 50. It is these processes and decisions that can create competitive advantage, helping the company react more quickly to changing trends. The processes can also drag the company down if they do not serve the business with agility. The first step in building business agility is to understand how the business works today, what are the processes, what are the decisions we should take, and how should we take them. Understanding these processes and decisions can enable a company to improve, streamline, and increase efficiency.
IBM Blueworks Live provides a single, shared repository where all the stakeholders can find a single version of truth about any process. It facilitates successful process improvement projects by enabling all the users in the process improvement team to be aligned to the process goals, problems, and areas of improvement. IBM Blueworks Live directly integrates with IBM Business Process Manager so that documentation of the business processes are implemented, run, and optimized.
Harvey Nash is a global recruitment and talent solutions company specializing in IT, finance, and executive search services. They offer staffing services to quickly fill roles, project-based consulting to manage projects, and managed services to take over day-to-day operations. Harvey Nash has over 25 offices worldwide and has been operating since 1988. They deliver value through their specialized expertise in IT solutions, global resources, and deep relationships with businesses and talent.
Mint is a recruitment agency focused on quality hires for clients in technology and business change. They use innovative methods to source unique candidates through a network of specialist recruiters. Mint aims to make the hiring process easy for clients by delivering on commitments and finding candidates when others cannot. They offer various products and services to meet different client needs from contingency hiring to dedicated account management.
1. IT Project Delivery &
Employment Solutions
www.lucid-support.com
01908 690000
2. Temporary, Project, Interim, Backfill Staff
Lucid supports its Clients by providing: Consultancy, Management, Design, Development, Administration,
Installation and Support based Specialists across the whole spectrum of technologies and skills including:
(but not limited to) mainframe, midrange, software development, database, network, security, server,
desktop, helpdesk and bespoke environments.
Lucid has an in-house IT System which has been developed over the years to provide a very fast and accurate
search of available and relevant candidates to suit your needs.
Lucid’s team of experienced account/service delivery managers are highly skilled, technically trained
and know exactly what they are looking for, saving you the time and effort required to read un-relevant
and unsuitable candidate CV’s.
What you can expect:
Full Accountability & Available 24/7/365 - Access to the Perfect Candidates -
Each and every client is assigned a full Internal Database of over 150,000 IT based
account management team which consists of: Consultants and Engineers with internal
systems designed to access relevant
candidates quickly and efficiently. Access to
Account Director,
2.5 million on-line Candidates plus National
Senior Service Delivery Manager (Main POC), and Local Advertising campaigns. We have
Account Manager, consultants in EVERY City and Town in the UK.
Resource Manager and Precision -
Back office Administrator; Lucid will supply two “relevant” Candidate CV’s
within 24 hours of receiving the requirement
Which means you will always be looked
or, if preferred, a market-place cost evaluation
after no matter who is on holiday, in a
report. We will NOT inundate you with CV’s,
meeting or generally un-available. We do not, under any circumstances send out
Mobile Numbers are supplied as standard. blanket or unsolicited CV’s. All candidates
submitted, will have been fully vetted, given the
Experience and Knowledge -
full job description, telephone interviewed by a
Lucid’s Senior management team has minimum of two Lucid staff members and
over 50 years combined experience of IT reference checked. For certain roles technical
Recruitment & Project Delivery Solutions tests are also possible.
covering a large portfolio of solutions Top Class Communication -
and projects. Whether it be taking the details of a technical
specification, representing your company to
Professional, Courteous, Friendly with
a customer, delivering a training course or
High Integrity -
presenting to a board of Directors our
Lucid operates a Karma Neutral Policy, Account Management team are experienced
which means you will be told the truth. and proactive communicators, they have the
This can sometimes be painful but we ability to communicate at all levels and are
find honesty is always the best policy. excellent listeners.
Providing a solution to your problems
3. Testimonials
“
“Thank you and your team for the rapid turnaround “For several years we have found the people at Lucid
finding a resolution for this problem. I continue to be to be extremely helpful and consistently responsive to
impressed with your service and level of commitment.” our changing needs”
Change, Configuration & Release Manager - IT Director – CAT Plc
National IT Vendor
“The team find Lucid are very proactive in building,
“From my very first telephone conversation with vetting and meeting prospective candidates and
the guys at Lucid I could tell that we would end up very reactive should any minor issues arise during
doing business with them. All staff are professional, placement. Lucid suffered more teething problems
attentive and very polite. Even though my requirement than any other supplier during the restructuring of
was not in their specialist field they treated it no differ- the back-office but displayed excellent professionalism
ently and found me the right candidates within 24 in ensuring contractor expectations were managed
hours. I have used them many times over the last few appropriately and impact was minimised. We also
years, and will continue to do so, as they have recognise the exceptionally high service levels shown
proved they are a top class employment business." to their contractors, the team and subsequently the
end-customer.”
Director - National Construction
Programme Manager - Master Vendor for
“Just a quick note to thank you for your making our Johnson & Johnson Pharmaceuticals
recruitment process as smooth as possible; I realise
“Which ever department I deal with within Lucid,
that on more than one occasion notice was very
be it resourcing, accounts, or the management
short and your urgent attention to our request was
team, the service is always the same; prompt,
appreciated, candidate selection was spot on, giving
professional and - importantly - friendly.”
me extra time to deal with the project, Thankyou. ”
Service Delivery Manager – Capita
Project Delivery Manager - Large Local
Government/Council “I am writing to tell you what a great job Lucid has
done for me with a recent requirement for a contract
“I must say, that having dealt with various agencies, I systems engineer. The effort & communication was
find Lucid to be way ahead of the others.” simply outstanding.”
IT Director – Aston Martin IT Director - Large Microsoft Reseller
Testimonials
4. Skills Matrix
Infrastructure Networks Data Management
Microsoft Microsoft Server OS (NT, 2003-2010) CISCO Catalyst Net App FAS Series
Active Directory Nexus V Series
Exchange Routing Metrocluster
Desktop (NT, XP, Vista, Win 7) ASA Clustermode
Remote Desktop Services (TS) PIX Snap Manager
Clustering VPN On Command
Network Load Balancing Wireless
SMS / SCCM / MOM / SCOM
Sharepoint
SQL
Blades HP Other HP Procurve HP EVA
DELL Juniper 3PAR
IBM Polycom P2000 / 4000
CISCO UCS Dell Force 10 MSA
Brocade MSL
Extreme Virtual Connect
Avaya
Servers HP EMC VNXe
DELL VNX
IBM VMAXe
APPLE Recover Point
Replication Mgr
Unified Computing Cisco UCS IBM N-Series
HP Blade Matrix V7000
vBlock XIV
FlexPod
Security/Malware Symantec Endpoint Protection Dell Equallogic
Altris Compellent
Checkpoint
McAfee
Other Mimecast Fibre Switches Cisco MDS
Messagelabs Brocade
UPS/APC
Racking Kits/Cabinets
Network Cabling
Lotus Notes / Domino
Consultancy / Project Management
Design & Development
Analysis / Administration
Installation & Support (1st, 2nd, 3rd Line)
Providing a solution to your problems
5. Skills Matrix
End User Computing Virtualisation Other
Citrix Access Gateway VMware vSphere ESXi Other Cisco Call Manager
Branch Repeater vCenter Unity
Command Center SRM VOIP
Edgesight Monitoring vCD / vCO OCS
Easy Call vCO Ops Suite
Merchandising Server vShield Mainframe (CICS/Cobol)
NetScaler Config Manager AS400
PW Manager Capacity Planner Unix (all flavours)
Profile Management vFabric Linux
Provisioning Server Web Development
Secure Gateway CRM
Smart Auditor ERP (SAP/ORACLE/
Web Interface MS/QAD/SAGE)
Workflow Studio SOX Complience
XenClient
XenDesktop
XenApp 4/5/6
Xen Server
Microsoft Remote Desktop Microsoft Hyper-V Software Development C
App-V System Centre VMM C++
Hyper-V & VMM C#
Remote App Visual Basic
SCCM ActiveX
ADA
Pascal
ASP
.NET
VMWare View (VDI) Cognos
Thin App BizTalk
vSphere Mobile Phone Platforms
Delphi
Perl
Java
Thin Client Wyse Database Oracle 5 - 11g
HP Oracle Financials 11i
IGEL DB2
SQL Server
Other AppSense EM/AM/PM MS Access
Thin Print MYSQL
Ingress
Skills Matrix
6. For more information about how we can
help you or for a no obligation quote please contact us:
Lucid Support Services Ltd
Witan Court,
305-311 Upper Fourth Street,
Central Milton Keynes, MK9 1EH
Tel: 01908 690000 / Fax: 01908 690001
www.lucid-support.com