LSSC 2019 Leaderhsip Through Self-Awareness and Self-Management

Leadership Through Self-
Awareness & Self-Management
Presented by PeopleGro, LLC
Nicole J. Lemieux, Taylor Jeffers
ASQ LSS Conference 2019

Learning Community Protocols
• We Agree:
a) Individual Intent is not Being Questioned
b) To Practice Self-Awareness and Self-Management
c) To Stay in the Conversation and Support Each Other
• We Give Permission:
a) To Speak as Openly and Directly as You Are Able to
in the Moment
b) To Stumble, to Not Be Your Best, and to Learn
Together
©PeopleGro, LLC 2019

Learning Objectives
Participants Will:
1. Explore a more robust human success system.
2. Expand your thinking and change the conversation about
communication by deepening the common communication
model – input, process, output, feedback.
3. Identify and practice discernment of behavior, emotional
responses, and feelings (the stories we tell ourselves) and the
inter-relational impact on our self-awareness and self-
management.
4. Learn 5 self-awareness and self-management strategies to
expand and improve your leadership practice.
5. Have FUN!

A Model for Success
Awareness of Self
and Others
Performance
Productivity
Technical Operational
AND AND
Leadership

Here’s How it Works
Input Process Output
Information Processing Preferences
Behaviors ©PeopleGro, LLC 2019

A Self-Awareness Exercise
(Only you will be reading this…)
On the worksheet you have been given, please
jot a couple of sentences down that describe a
recent situation where you had a strong
response to the other person’s behavior – it
could be personal or professional. Please be as
descriptive as possible about the behaviors
(non-verbal and verbal) you observed…

Output
BEHAVIOR
What others see…

Harvey
Dr. Sanderson and Nurse Kelly
In silence “see and read” the scene…
What behaviors indicate something is
going on? For whom?
At your tables – share your “read”
Plenary?

Output
BEHAVIOR
What others see…
EMOTIONS
A biochemical reaction
+ or – or neutral

Thinking = Reasoning = Executive Function
(Self Control Filter)
Managing Frustrations/Emotions & Self-
Regulating Actions
Conscious practice builds the Prefrontal Cortex
Emotional Response Continuum = Reactive:
Fight, Flight, Freeze or Faint
Unconscious response builds the Amygdala
• You don’t choose to experience emotions, you just do!
• Nature is telling you to PAY ATTENTION!
• Emotions can be a powerful tool, especially if you can
work to the positive (you and others!)
• Emotions are Physical!
Science of Emotions and Thinking

Emotions Are Physical
What happens to you physically?
What influences emotional responses?

Rightness Blindness
• Behavior, our
output, is the
primary driver that
causes an emotional
response in others…
• Doing things in a particular way
over time proves to us that it
“works”
• Evidence that we have chosen
the “right” way
• If there is a “right” way there
must be a “wrong” way…
• Behavioral preferences are
linked to our standards of right
and wrong
• Impact (+/-) our standards and
an emotional response follows

Revisiting the Self-Awareness Exercise
Continuing on the worksheet you have been
given, please note a couple of words that
describe your emotional response – we are
looking for your initial gut response. What
happened to you physically?

Harvey
Dr. Sanderson and Nurse Kelly
Individually “see and read” the scene…
When does the scene shift emotionally?
For whom? How do you know?
At your table share your “reads”
Plenary?

Output
BEHAVIOR
What others see…
EMOTIONS
A biochemical reaction
+ or – or neutral
FEELINGSInterpreting our emotions

Feelings
Biochemistry causes you
to pay attention, but not
what to do.
What we do is interpret
the chemistry of emotions
into feelings.
Feelings guide the stories
we tell ourselves and the
actions we take.

Impact of Feelings
Negative Feelings can be seen as
“friction” that is difficult to resolve.
The energy you have to use
to overcome friction is like...
“driving with one foot on the accelerator
and one foot on the brake.”

Impact of Feelings
Positive feelings can be seen as “grease”
that decreases the amount of energy
needed to get stuff done!
Full speed ahead…
Too much positive emotion can be
like driving without brakes.

The Cascade
INPUTINPUT
PROCESSPROCESS OUTPUTOUTPUT
INPUTINPUT
INPUTINPUT
You or the
Other
Person
?????
Something happens…
Something happens…
You never get back to where
you started, good or bad…
Small things can have big
consequences – good or bad
This could be one time
encounter, start to
finish or it could
transpire over time…

Revisiting the Self-Awareness Exercise
Continuing on the worksheet you have
been given, please note your feelings.
What did you “do?”
Do your feelings have something to do with
the story you’ve told yourself about this
person?

Harvey
Dr. Sanderson and Nurse
Kelly, Wilson and
Elwood P. Dowd At Charlie’s
At your tables “see and read”
the scene…
When does the scene shift? For whom?
What do you notice? Who is calm and
who is not? What are the feelings /
stories?

Five Strategies
Manage what you are feeling & the story you are telling
yourself… Get curious
Strategy One:
Strategy Two:
Temper the way you process information – ask a different
question!
Strategy Three:
Become self-aware: your triggers & auto responses

Five Strategies
Strategy Four:
Take a moment and think…
Focus and ask yourself (How)…
“Is what I am about to do a reflection of who I
am and who I want to be?”

Five Strategies
Strategy Five:
Three questions for any conversation (What)
What do I want for myself?
What do I want for the other person?
What do I want for the
relationship/organization?

Awareness of Self
and Others
Performance
Productivity
Technical Operational
AND AND
Leadership
A Model for Success

A Gift For You!
Want to Increase Your Self-Awareness?
1. Place your business card in the middle of the table (if
you do not have a business card you can write your
name and email on a piece of paper)
2. Take an I-Opt Survey from the front of the room
3. Fill out the survey and return to us later today (or email
Taylor at tjeffers@peoplegro.com
4. We will then process your survey and email you back a
Career Report that measures your information
processing preferences
5. Your business card/piece of paper will enter you in a
drawing to win a free two-hour coaching session with
Nicole

Questions?
Nicole J. Lemieux – nlemieux@peoplegro.com
Taylor Jeffers – tjeffers@peoplegro.com
www.peoplegro.com

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