The document outlines strategies for retaining new customers and enhancing business growth through loyalty programs, emphasizing the importance of keeping existing customers over acquiring new ones. It provides recommendations such as offering exclusive deals, encouraging social sharing, and maintaining direct communication with customers. Additionally, the document highlights the significance of engaging content and customer service in fostering long-term customer relationships.

1. Loyalty@textcher.com | www.textcher.com| (347) 559-7480 You Just Ran a Daily Deal or Special – Now What? Proven Strategies for Retaining Your New Customers & Growing Your Business. *textcher is not affiliated with the above companies. *textcher is not affiliated with the above referenced companies.

2. Loyalty@textcher.com | www.textcher.com| (347) 559-7480 Source: Rice University Study, September 2011 and Internal Textcher Survey *Results may vary significantly for various businesses.

3. Fact: It costs 5X more to get a new customer than it does to get an existing customer to return. Loyalty@textcher.com | www.textcher.com| (347) 559-7480

4. Proven Strategies for Retaining Your New Customers via Loyalty Programs Loyalty@textcher.com | www.textcher.com| (347) 559-7480

5. Loyalty@textcher.com | www.textcher.com| (347) 559-7480 Send it via email or SMS

6. Let Your New Customers Share Their Bounceback Offers With Their Friends. Loyalty@textcher.com | www.textcher.com| (347) 559-7480

7. Drives Loyalty and Word of Mouth Tips Charge for the Card Limit the Quantity to Breed Exclusivity Offer real value: “ First drink always free @ priority admission” “ 1 Free Appetizer or Drink With An Entrée Every Time” Loyalty@textcher.com | www.textcher.com| (347) 559-7480

8. Loyalty@textcher.com | www.textcher.com| (347) 559-7480 Punch Card POS Based System Mobile Loyalty Encourages loyalty but limited tracking capability to evaluate Program effectiveness, Limited development of direct relationship. Unclear ROI. POS Systems often have powerful CRM applications, but challenging to administer, require training and work by merchant to maintain. Encourages social sharing and drives traffic. Allows direct relationship between business and customer.

9. “Text In, Leave Email or Follow Us To Win a Free Meal For Your Office AND Get Exclusive Offers Directly From Us.” Loyalty@textcher.com | www.textcher.com| (347) 559-7480

10. Social Sharing is powerful. Limited Time Offer is Key. Sell Extra Inventory or Fill Seats on Slow Nights. Loyalty@textcher.com | www.textcher.com| (347) 559-7480

11. Join incentives are important. (Get a free drink when you join) Make it worthwhile. Generates Word of Mouth and Sharing. CAUTION: Make your communications compelling or your customers will be annoyed by them. Limit frequency. Loyalty@textcher.com | www.textcher.com| (347) 559-7480

12. FACT: Nobody will come alone on their Birthday and people spend money when they celebrate. Loyalty@textcher.com | www.textcher.com| (347) 559-7480

13. Loyalty@textcher.com | www.textcher.com| (347) 559-7480 Have your customers “Like” you Have your customers Follow you Stay in touch directly SMS and Email Compelling Content + Consistency + Interaction + Engagement = Success

14. Customer Service Matters. After a Customer Returns 3X, they are much more likely to become a long term customer. Loyalty@textcher.com | www.textcher.com| (347) 559-7480

15. Get in Touch and Sign Up Right Now For Your Loyalty Program Today! Website: www.textcher.com/business Email: [email_address] .com Phone: (347) 559-7480 Contact: Paul Jones Loyalty@textcher.com | www.textcher.com| (347) 559-7480