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COURSE SCHEDULE 
Jan 2015 - June 2015 
Microsoft Excel 
Microsoft Server Technologies 
Cisco and Citrix 
CommVault® 
Agile, Lean, & Kanban 
PRINCE2® and PMP 
ITIL® Service Management 
Business Analysis 
Business Skills 
Digital & Social Media Marketing 
SureSkills Training and Certification Accreditations: 
Microsoft Office 
VMware 
AWS 
Tel: 01 240 2277 info@sureskills.com
Elevate your career opportunities with 
Microsoft Office training 
The Microsoft Office suite of applications are the most widely used within organisations of all sizes 
and types worldwide. 
Our extensive range of Excel, Word, Access, PowerPoint and Outlook training courses enable you to utilise the full functionality 
of the application, which can increase your knowledge, skills and capabilities. Courses are available at different levels or alternatively 
can be customised to suit you or your organisations needs. Get the most from your training investment with SureSkills Microsoft 
Office training. 
CODE COURSE TITLE DAYS Jans Feb March April May June 
Gain professional advantage and elevate your career 
opportunities with approved Microsoft training 
Microsoft Office suite users are often self-taught, 
sometimes using inefficient processes and work-around’s 
to ‘get the job done’. At SureSkills, our aim is 
to give you the knowledge, skills & capabilities to do 
more in less time and with greater accuracy. 
We provide Microsoft Office suite applications 
training to delegates across all skill levels and all 
sectors of business. 
These highly engaged courses include practical ‘hands-on’ 
exercises and examples which assist students in 
learning Microsoft Office suite functionality and how to 
use each desktop application effectively. 
Our qualified and experienced trainers are supported 
by world-class course manuals, exercises and invaluable 
quick reference guides. 
6,600 + 
Microsoft 
Office 
Applications 
delegates 
trained 
2014 
Microsoft Applications 
Excel 1 SEE OPPOSITE PAGE OVER 
SSA6000 Outlook 2010 Introduction 1 23 23 
SSA6001 Outlook 2010 Advanced 1 26 27 
SSA6002 Outlook 2013 Introduction 1 8 
SSA6003 Outlook 2013 Advanced 1 9 
SSA8000 PowerPoint 2010 Introduction 1 15 20 20 
SSA8001 PowerPoint 2010 Advanced 1 27 30 
SSA8003 PowerPoint 2013 Advanced 1 13 
SSA824 Project 2010 Introduction 2 5 2 
SSA825 Project 2010 Advanced 1 23 22 
SSA800 Publisher Introduction 1 25 15 
SSA957 InfoPath Introduction 2 11 21 
SSA958 InfoPath Advanced 2 23 
SSA810 Visio Introduction 1 19 21 
SSA812 Visio Advanced 1 20 22 
SSA4000 Word 2010 Introduction 1 7 4 4 1, 29 27 
SSA4001 Word 2010 Intermediate 1 8 5 5 2, 30 28 
SSA4002 Word 2010 Advanced 1 28 25 25 22 20 
SSA40010 Word 2013 Introduction 1 15 12 7 
SSA40011 Word 2013 Intermediate 1 16 13 3 8 
SSA40012 Word 2013 Advanced 1 29 26 21 
SSA9000 Access Introduction 2 25 24 
SSA9001 Access Intermediate 1 27 
SSA9002 Access Advanced 1 29 24 
SSA403 Access VBA 1 7 
SSA9004 Access 2013 Introduction 2 12 28 
SSA9005 Access 2013 Intermediate 1 12 18 
SSA9006 Access 2013 Advanced 1 26 2 
SSA4006 What’s New in Microsoft Office 2010 1 26 14 
SSA4007 What’s New in Microsoft Office 2013 1 12 30 
SSA960 OneNote Introduction 1 17 1
Unlock your potential with our 
Microsoft Excel training courses 
Our Excel courses are designed to help you use Excel to analyse data on any level. Whether 
you’re creating spreadsheets or need to perform advanced data analysis with functions, formulas, 
and charts, these courses will help enhance your knowledge, skills and capabilities in this popular 
data-analysis program. 
Our new range of Excel courses and customised course offerings can take a novice or an expert to new levels of productivity and 
competency. Our courses focus on providing an enhanced learning experience through focusing on the Learn by Doing approach. 
That is working on sample spread sheets, so that you can represent your data visually: to show trends, analyse patterns and make 
real comparisons. Talk to a SureSkills Learning Consultant today about your Excel training requirements. 
Power BI 
We found it very personal. We could give examples of things we do/issues we were having and the trainer was able to explain 
the correct way to resolve it. The formula examples were very good and I found SureSkills very professional and 
very friendly from the first call right through to the aftermath. I would definitely recommend SureSkills for your 
We are Ireland’s leading Microsoft Excel applications training provider 
Our expertise is built on 20+ years of designing, 
developing and delivering Microsoft training to both 
home and business learners. Our courses are delivered 
by fully qualified trainers. Whether you want to learn 
how to analyse, share and manage information, or 
to make more informed decisions with the world’s 
premier spreadsheet application, we can help you 
realise your potential. 
Our Excel courses give confidence in creating and 
formatting spreadsheets and charts, sorting and 
filtering, advanced formulas and functions. For more 
experienced users, why not take your Excel skills to 
the next level with macros, pivot tables, automation 
and Visual Basic programming techniques. 
ITIL® 
FOUNDATION 
ITIL® 
Expert 
ITIL® 
Master 
Managing 
Across 
the 
Lifecycle 
Intermediate 
Lifecycle 
SO 
ST 
SO 
CSI 
OSI 
PRO 
RCV 
SOS 
Intermediate 
Capability 
PRINCE2® Foundation PRINCE2® 
Excel 
Introduction 
Excel 
Intermediate 
Excel 
Advanced 
Customise your Excel Training 
Practitioner 
Or equivalent to PRINCE2® 
Foundation (PMI, IPMA) 
Pivot Tables Advanced Macros Advanced Functions & Formulas 
Building Dashboards Power Pivots 
Advanced Charting 
Excel VBA 
CODE COURSE TITLE DAYS Jan Feb March April May June 
Microsoft EXCEL 
SSA5000 Excel 2010 Introduction 1 13 10 10 7 5 
SSA5001 Excel 2010 Intermediate 1 14 11 11 8 6 
SSA5002 Excel 2010 Advanced 1 27 24 24 21 19 
SSA5004 Excel 2013 Introduction 1 16 13 
SSA5005 Excel 2013 Intermediate 1 17 14 
SSA5006 Excel 2013 Advanced 1 5 2 
SSA204 Excel VBA 2 2 6 
4,600 + 
delegates 
trained 
last year 
Excel training needs. 
“ 
“ 
- Ruairí Farrelly 
HR Officer, 
Tulsa
Two Core 
Modules 
Business 
Process 
Learn more - achieve more 
with approved VMware qualifications 
GETTING STARTED ADVANCED SPECIALITY 
VMware is a recognised global leader within the field of virtualisation 
and the provision of cloud infrastructure solutions. 
Explore our wide range of VMware approved training programmes covering all aspects of virtualisation and cloud computing 
to build your skills and validate the technical competencies and expertise needed to install, manage, deploy and support 
VMware software. 
CODE COURSE TITLE DAYS Jan Feb March April May June 
SureSkills awarded with Premier VMware Authorised Training Center 
(VATC) status 
Power BI 
VMware has recognised SureSkills with 
Premier VATC status under their new VMware 
Education & Certification Programmes. 
The Premier status is acknowledged as the 
highest level of partnership for accredited 
VMware training suppliers. 
This award is selected on an “invite only” 
basis after a thorough selection process 
and recognises the capacity to deliver the 
full spectrum of VMware’s curriculum - 
underlining SureSkill’s leadership in VMware 
technologies. 
AWS 
VMware 
ITIL 
Introduction 
to AWS Services 
Big Data 
on AWS 
Requirements 
Engineering 
AWS 
Essentials 
ITIL® 
FOUNDATION 
ITIL® 
Expert 
ITIL® 
Master 
Managing 
Across 
the 
Lifecycle 
Intermediate 
Lifecycle 
SS 
SO 
ST 
SO 
CSI 
OSI 
PRO 
RCV 
SOS 
Intermediate 
Capability 
PRINCE2® Foundation PRINCE2® 
Excel 
Introduction 
Excel 
Intermediate 
Excel 
Advanced 
Customise your Excel Training 
Practitioner 
Knowledge 
Based 
Specialism 
Practitioner 
Specialism 
Examination 
in Business 
Analysis 
Architecting 
on AWS 
Architecting on AWS 
Advanced Systems 
Advanced 
Operations 
on AWS 
Developing on 
AWS 
Systems Operation 
on AWS 
VCA-DCV 
VCAP-DCA 
VCAP-DCD VCP-DCV VCDX-DCV 
Administrator 
Advanced Administrator 
Advanced Designer Architect 
Solution Track ASSOCIATE 
Data centre 
Virtualisation 
Cloud 
End User 
Computing 
PROFESSIONAL ADVANCED PR0FESSIONAL EXPERT 
VCA-Cloud 
VCAP-CIA 
VCAP-CID VCDX-Cloud VCP-Cloud 
Administrator 
Advanced Administrator 
Advanced Designer Architect 
VCA-WM 
VCAP-DTA 
VCAP-DTD VCDX-DT VCP-DT 
Administrator 
Advanced Administrator 
Advanced Designer Architect 
Or equivalent to PRINCE2® 
Foundation (PMI, IPMA) 
Pivot Tables Advanced Macros Advanced Functions & Formulas 
Building Dashboards Power Pivots 
Advanced Charting 
Excel VBA 
VMware Virtualisation 
SSV059 VMware vSphere 5.5: What’s New 2 29 2 28 
SSV065 VMware vSphere 5.5: Install, Configure & Manage 5 16 9 13 11 
SSV041 VMware vSphere 5.5: FastTrack 5 2 23 18 
SSV048 VMware vSphere 5.5: Optimize and Scale 5 26 25 
SSV029 VMware vSphere 5.5: Skills for Operators 1 
SSV060 VMware vCenter Site Recovery Manager: Install, Configure, Manage [5.1] 2 
SSV062 VMware vSphere 5: Troubleshooting 5 30 
SSV063 VMware Horizon View: Install, Configure and Manage [5.2] 4 26 20 
SSV046 VMware View: Design Best Practices [5.x] 3 
We deliver on a private basis 
SSV047 VMware vCloud: Design Best Practices [1.5] 3 
SSV052 Application Virtualisation with VMware ThinApp 1 
SSV045 VMware vCloud: Overview [v1.0 1 
SSV050 VMware vCloud: Deploy and Manage the VMware Cloud [v1.5] 4 
SSV051 VMware vCenter Operations Manager: Analyze and Predict 2 
SSV061 VMware vCloud Director: Install, Configure and Manage [5.5] 3 
Book 
your course today 
Call 01 240 2277 
info@sureskills.com 
Data Center 
Virtualisation 
Cloud 
End User 
Computing
Accelerate your AWS technical 
knowledge, skills & capabilities 
BCS Diploma in Business Analysis 
Amazon Web Services (AWS) training helps organisations and individuals to gain the necessary 
technical competence and accreditations One 
to help business move faster, whilst lower Modelling 
IT costs and 
scale applications. 
Two Core 
Knowledge 
Business 
Modules 
Based 
Process 
Our AWS Training and Certification helps Specialism 
you develop your skills and gain recognition for your technical experience with AWS 
services and solutions. Our courses offer resources to help get you started or deepen your expertise with the AWS Cloud. 
Learn how to design, deploy and operate highly available, cost-effective and secure applications on our AWS courses led by 
qualified AWS Instructors. 
AWS 
Validate your technical expertise with AWS and use our experts to help you prepare for AWS Certification. 
GETTING STARTED ADVANCED SPECIALITY 
CODE COURSE TITLE DAYS Jan Feb March April May June 
As Eircom’s preferred supplier for technology training, SureSkills provide a wide range of training programmes: 
From vendor and industry-accredited courses for VMware, Microsoft, AWS and ITIL to generic or tailored programmes 
Eircom and SureSkills have a strong and long-established business partnership and I would consider SureSkills to be a “one-stop 
shop” for the provision of technology training. I would strongly recommend their training services to other clients. 
Irelands 
only AWS 
Authorised 
Training 
Provider 
VMware 
on Java, SQL and UNIX. 
Why SureSkills for AWS Training? 
ITIL 
Introduction 
to AWS Services 
Big Data 
on AWS 
Business 
Analysis 
Practice 
Requirements 
Engineering 
AWS 
Essentials 
ITIL® 
FOUNDATION 
ITIL® 
Expert 
ITIL® 
Master 
Managing 
Across 
the 
Lifecycle 
Intermediate 
Lifecycle 
SS 
SO 
ST 
SO 
CSI 
OSI 
PRO 
RCV 
SOS 
Intermediate 
Capability 
One 
Practitioner 
Specialism 
Oral 
Examination 
Foundation 
in Business 
Analysis 
Architecting 
on AWS 
Architecting on AWS 
Advanced Systems 
Advanced 
Operations 
on AWS 
Developing on 
AWS 
Systems Operation 
on AWS 
VCA-DCV 
VCAP-DCA 
VCAP-DCD VCP-DCV VCDX-DCV 
Administrator 
Advanced Administrator 
Advanced Designer Architect 
Solution Track ASSOCIATE 
Data centre 
Virtualisation 
Cloud 
End User 
Computing 
PROFESSIONAL ADVANCED PR0FESSIONAL EXPERT 
VCA-Cloud 
VCAP-CIA 
VCAP-CID VCDX-Cloud VCP-Cloud 
Administrator 
Advanced Administrator 
Advanced Designer Architect 
VCA-WM 
VCAP-DTA 
VCAP-DTD VCDX-DT VCP-DT 
Administrator 
Advanced Administrator 
Advanced Designer Architect 
Amazon Web Services 
SSAWS01 AWS Essentials 1 9 7 
SSAWS02 Architecting with AWS 3 10 8 
SSAWS03 Systems Operations on AWS 3 26 30 25 
SSAWS04 Architecting on AWS Advanced Concepts 3 12 22 
SSAWS05 Developing on AWS 3 19 10 
SSAWS06 Big Data on AWS 3 20 3 
Millions of organisations across the globe reduce 
costs and increase IT agility with cloud computing 
every day. As a leading cloud solution, the 
Amazon Web Services (AWS) platform empowers 
organisations to achieve this, and more. 
SureSkills is Ireland’s and Northern Ireland’s only 
AWS Approved Training provider and they provide 
training when and where you want it. 
All our courses are taught by AWS Accredited 
Instructors (AAIs) and utilise only authorised 
AWS content. 
Our courses are designed to help you deliver 
cloud-based solutions using AWS. Whether you 
are a Solutions Architect, Systems Operator or 
Developer, our training will help you learn to 
design, develop and operate available, efficient, 
and secure applications on the AWS cloud. We 
offer instructor-led, face-to-face training courses, 
delivered by SureSkills AWS approved instructors. 
“ 
“ 
- Pete Luffrum 
Eircom Academy – Networks / Technology Evolution & Development
Up-skill and Certify on Microsoft’s latest 
Server technologies 
CODE COURSE TITLE DAYS Jan Feb Mar Apr May Jun 
Microsoft Technical Training 
Windows Client and Server 
SSM20410 Installing & Configuring Windows Server 2012 5 5 23 18 
SSM20411 Administering Windows Server 2012 5 19 25 
SSM20412 Configuring Advanced Windows Server 2012 Services 5 9 18 
SSM20413 Designing and Implementing a Server Infrastructure 5 30 
SSM20414 Implementing an Advanced Server Infrastructure 5 2 
SSM20687 Configuring Windows 8.1 5 2 
SSM20688 Managing & Maintaining Windows 8 13 
SSM6292 Installing & Configuring Windows 7 Client 3 16 
SSM6293 Troubleshooting and Supporting Windows 7 in the Enterprise 3 12 20 
SSM6294 Planning & Managing Windows 7 Desktop Deployments & Environments 5 
SSM6419 Configuring, Managing and Maintaining Windows Server 2008 Servers 5 20 
SSM6425 Config & Troubleshooting Windows Server 2008 Active Directory Domain Services 5 30 
SSM20409 Server Virtualisation with Windows Server Hyper-V & System Centre 5 23 
SSM10135 Config, Managing & Troubleshooting Microsoft Exchange Server 2010 5 2 
SSM20341 Core Solutions of Microsoft Exchange Server 2013 5 9 
Microsoft SharePoint Server 
SS0913 SharePoint 2010 for End Users 1 16 10 10 
SS0914 SharePoint 2013 for End Users 1 13 15 
SSM10174 Configuring & Administrating Microsoft SharePoint 2010 5 19 9 11 
SSM10175 SharePoint 2010 Application Development 5 13 
SSM20331 Core Solutions of Microsoft SharePoint Server 2013 5 19 
SSM20332 Advanced Solutions of Microsoft SharePoint Server 2013 5 25 
Microsoft SQL Server 
SSM6231 Maintaining a Microsoft SQL Server 2008 Database 5 2 
SSM6232 Implementing a Microsoft SQL Server 2008 Database 5 12 13 
SSM6236 Implementing & Maintaining SQL Server 2008 Reporting Services 3 25 
SSM10774 Querying Microsoft SQL Server 2012 5 9 
SSM10775 Administering Microsoft SQL Server 2012 Databases 5 12 9 
SSM10777 Implementing a Data Warehouse with Microsoft SQL Server 2012 5 
SSM10778 Implementing Data Models and Reports with Microsoft SQL Server 2012 5 9 15 
SSM20461 Querying Microsoft SQL Server 2014 5 23 
SSM20462 Administering Microsoft SQL Server 2014 Databases 5 13 
SSM20463 Implementing a Data Warehouse with Microsoft SQL Server 2014 5 22 
SSM10747 Administrating System Centre 2012 Configuration Manager 5 19 9 
SSM10748 Deploying System Centre 2012 Configuration Manager 3 2 15 
SSM10750 Monitoring & Operating a Private Cloud with System Centre 2012 5 23 25 
SSM50028 Installing and Configuring Microsoft Systems Centre Operations Manager 2007 5 26 27 
SSM6451 Planning, Deploying, and Managing Microsoft System Centre Configuration Manager 2007 5 23 
Microsoft Lync Server 
SSM10325 Automating Administration with Windows PowerShell 2.0 5 5 29 
SSM10533 Deploying, Configuring, and Administering Microsoft Lync Server 2010 5 2 
SSM10534 Planning and Designing a Microsoft Lync Server 2010 Solution 5 9 
SSM10961 Automating Administration with Windows PowerShell 5 16 13 
SSM10262 Developing Windows Applications with Microsoft Visual Studio 2010 5 12 27 
SSM10264 Developing Web Applications with Microsoft Visual Studio 2010 5 23 8 
SSM20486 Developing ASP.NET MVC 4 Web Applications 5 16 25 
SSM2310 Developing Microsoft ASP .NET Web Applications using Visual Studio 2008 5 2 8 
SSM50564 Introduction to HTML 5 Programming 2 20 
SSM10266 Developing in C# with Visual Studio 2010 5 13 
SSM10267 Introduction to Web Development with Visual Studio 2010 5 24 
SSM20480 Programming in HTML with JavaScript and CSS3 5 2 
SSM20481 Essentials of Developing Windows Store Applications using HTML5 and JavaScript 5 12 15 
SSM20483 Programming in C# 5 23 8
CommVault,® the world’s most 
powerful data management suite 
CommVault’s unique single-platform architecture gives 
users unprecedented control over data growth, costs and risk. 
SureSkills achieved CommVault® Learning Partner status in 2008 and we are still the only CommVault® Approved Services Provider 
(CASP) in Ireland with the necessary qualifications, skills and experience. In addition we are also the largest managed service 
provider of CommVault® storage support. 
SureSkills CommVault® Education courses ensure an optimised operation of your CommVault® software. We offer packaged or 
customised training courses in instructor-led training to ensure that you can deploy and maintain an optimal software solution 
that meets your business objectives. With extensive hands-on methods, our experienced instructors guide you through real-world 
applications of the CommVault® Simpana® software suite. 
CODE COURSE TITLE DAYS Jan Feb March April May June 
CommVault® 
SSC005 CommVault® 10 Core Fundamentals 3 14 25 13 
SSC006 CommVault® Implementation and Maintenance 2 26 14 
Professional Agile & Scrum training 
Agile methods such as Scrum and eXtreme Programming are quickly gaining traction in mainstream software development. Benefits 
include flexibility, quality, innovation, predictability and efficiency. Moving to these methods requires changes in requirements gathering, 
planning, technical practices and team roles among others. 
CODE COURSE TITLE DAYS Jan Feb MaR Apr May June 
PMP 
SSBS072 PMP Certification 4 3 22 
Project Management 
SSBS070 Project Management Essentials 2 13 9 28 
Agile SCRUM Kanban 
SSBS076 Getting Lean Through Kanban 2 26 3 14 
SSBS073 Professional Scrum Master (PSM) Certification 2 26 13 
SSBS079 Agile Certified Practitioner (PMI-ACP®) Preparation Course 2 5 18 
SSBS109 Team Primer in Agile and Scrum 2 23 29 
SSBS105 Agile Project Management Foundation Level 2 21 9 
SSBS106 Agile Project Management Practitioner Level 2 11 13 
This course will provide those looking to 
work in an Agile environment with the 
competencies and skills required to effectively 
combine the processes, people and technologies 
for a successful Agile/Scrum delivery. Exercises 
are used to get hands on experience with 
the practices presented. 
It focuses on the Scrum method but references 
practices from other Agile methods such as 
eXtreme Programming (XP) and also from Lean 
Software Development and Kanban. 
It also introduces ways to apply Agile practices 
successfully and ensure a sustainable transition, 
so that Agile becomes the standard approach 
for projects. 
Book 
your course today 
Call 01 240 2277 
info@sureskills.com 
A blend of Agile methodologies and Scrum practices training
PRINCE2® is recognised as a world-class international 
product and standard method for project management. 
What is PRINCE2® ? 
PRINCE2® (PRojects IN Controlled Environments) is a de facto process-based 
methodology for effective project management. 
Used extensively by the UK/I Governments, PRINCE2® is also widely recognised and used in the private sector, both in the UK, 
Ireland and internationally. The PRINCE2® method is in the public domain, and offers non-proprietorial best practice guidance on 
project management. 
Up to June 2014, to be eligible to sit the PRINCE2® Practitioner examination, a candidate must hold the pre-requisite 
PRINCE2® Foundation certification. As of July 2014, AXELOS® have now confirmed that it will recognise the prior learning 
and achievements of individuals within the project management professional community (PMI, IPMA) who want to gain their 
PRINCE2® Practitioner qualification. 
CODE COURSE TITLE ExceDl VABYAS Jan Feb Macrh Apilr May June 
Power BI 
PRINCE2®: Foundation and Practitioner courses run consecutively and can be booked as a 5 day programme 
Global leaders in PRINCE2® training and application 
Our aim is to give you the best in PRINCE2® training 
offered anywhere - guaranteed. Our trainers are 
practitioners and this understanding of the real world 
of Project Management comes through in the context 
and practical nature of our deliveries. In addition we 
are focused on helping you and your company with the 
management of your projects and ultimately your results. 
That’s why we have lifetime pre and post course support 
for all our delegates and consulting clients. We help you 
apply the knowledge from the PRINCE2® programme 
in your environment. SureSkills are the longest directly 
accredited company in Ireland delivering over 3,000 
exams every year. SureSkills are regularly audited to 
ensure our training programme and trainers are up 
to the accreditation body, Axelos. We are proud to 
announce that we have a 98.8% PRINCE2® Foundation 
success rate further highlighting our expertise in Project 
Management and PRINCE2® Training. Our priority is 
that you see real value and return on your training 
investment. 
ITIL 
ITIL® 
FOUNDATION 
ITIL® 
Expert 
ITIL® 
Master 
Managing 
Across 
the 
Lifecycle 
Intermediate 
Lifecycle 
SS 
SO 
ST 
SO 
CSI 
OSI 
PRO 
RCV 
SOS 
Intermediate 
Capability 
PRINCE2® Foundation PRINCE2® 
Excel 
Introduction 
Excel 
Intermediate 
Excel 
Advanced 
Customise your Excel Training 
Practitioner 
Computing 
VCA-WM 
VCAP-DTD VCP-DT 
Administrator 
Advanced Designer Or equivalent to PRINCE2® 
Foundation (PMI, IPMA) 
Pivot Tables Advanced Macros Advanced Functions & Formulas 
Building Dashboards Power Pivots 
Advanced Charting 
SSZ941 PRINCE2®: Foundation 3 19 9 9 20 18 15 
SSZ942 PRINCE2®: Practitioner 2 22 12 12 23 21 18 
SureSkills delivers PRINCE2® training on an ongoing basis to ESB, through private, tailored training and attendance on our 
regularly scheduled public courses. SureSkills trained our senior IT project management team. A post-course consulting 
workshop followed training, which helped our managers define and formalise our own approach to project management 
based on PRINCE2®. This ensured that not only did we learn the theory of PRINCE2® but we were also able to tailor it in 
the context of our own environment, ensuring that we saw real business value. 
98 % 
Foundations 
certification 
pass rate 
2014 
Succeed with an industry recognised 
PRINCE2® Qualification in project management 
“ 
“ 
- Cormac Bland 
ESB Business Service Centre
ITIL® has been designed to help organisations develop 
and manage their IT more efficiently & cost-effectively. 
ITIL® is the most accepted and used framework in the world of IT service management. It is a set of concepts and best practices 
related to the management of Information Technology services, and describes in detail a comprehensive set of functions and 
processes designed to help organisations achieve quality and efficiency in IT operations processes. 
CODE COURSE TITLE DAYS Jan Feb March April May June 
Best Practice Methodologies 
SSI002 ITIL Foundation 3 7 2 2, 30 5, 25 
SSI017 ITIL Service Transition 3 19 18 18 
SSI018 ITIL Service Strategy 3 2 25 
SSI019 ITIL Service Design 3 12 20 
SSI020 ITIL Service Operation 3 26 23 27 
SSI021 ITIL Continual Service Improvement 3 9 13 
SS1016 ITIL Release, Control and Validation 4 20 
SS1015 ITIL Operational Support and Analysis 3 
SS1022 ITIL Planning Protection and Optimisation 3 23 
SS1023 ITIL Service Offerings and Agreements 4 16 
SS1024 ITIL Managing across the Lifecycle 4 9 
SSI034 Six Sigma - All Levels Offered 5 19 20 29 
Power BI 
Irelands leading & trusted provider of IT Service 
Management training and consulting 
Quality-driven Service Management is a 
cornerstone of business success. SureSkills is the 
leading Irish provider of IT Service Management 
training and consulting. We are also the longest 
directly accredited company in Ireland delivering 
over 3,000 exams every year. 
SureSkills are regularly audited to ensure our 
training programme and trainers are up to the 
accreditation body, Axelos. 
We ensure that you can apply the knowledge and 
realise real business value. 
ITIL 
ITIL® 
FOUNDATION 
ITIL® 
Expert 
ITIL® 
Master 
Managing 
Across 
the 
Lifecycle 
Intermediate 
Lifecycle 
SS 
SO 
ST 
SO 
CSI 
OSI 
PRO 
RCV 
SOS 
Intermediate 
Capability 
PRINCE2® Foundation PRINCE2® 
Excel 
Introduction 
Excel 
Intermediate 
Excel 
Advanced 
Customise your Excel Training 
Practitioner 
VCA-DCV 
VCAP-DCA 
VCAP-DCD VCP-DCV VCDX-DCV 
Administrator 
Advanced Administrator 
Advanced Designer Architect 
Solution Track ASSOCIATE 
Data centre 
Virtualisation 
Cloud 
End User 
Computing 
PROFESSIONAL ADVANCED PR0FESSIONAL EXPERT 
VCA-Cloud 
VCAP-CIA 
VCAP-CID VCDX-Cloud VCP-Cloud 
Administrator 
Advanced Administrator 
Advanced Designer Architect 
VCA-WM 
VCAP-DTA 
VCAP-DTD VCDX-DT VCP-DT 
Administrator 
Advanced Administrator 
Advanced Designer Architect 
Or equivalent to PRINCE2® 
Foundation (PMI, IPMA) 
Pivot Tables Advanced Macros Advanced Functions & Formulas 
Building Dashboards Power Pivots 
Advanced Charting 
Excel VBA 
97 % 
Foundation 
certification 
pass rate 
2014 
We are Ireland’s leading & trusted ITIL® 
Service Management training provider 
Overall the training was rated very highly within the team, there was a lot to cover in the three days but everyone could see 
the benefit. They appreciated the wide knowledge of the trainer and all mentioned that the examples used really brought the 
specifics of course to life. I would recommend SureSkills again and we are going to continue working with them in the future 
after the experience we had from the ITIL group. 
“ 
“ 
- Gillian Law 
HR Business Partner DAA
The recommended certification for 
business analysts within the UK & Ireland 
Our business analysis training courses follow syllabi set by the British Computer Society (BCS), 
leading to the BCS Business Analysis certificates and Diplomas. 
This is the most recognised certification for business analysts in the UK & Ireland. A BCS qualified business analyst will strengthen an 
organisation’s project team and will increase your rates if you are a business analyst contractor. Our training is delivered by qualified 
experts who have years of practical experience! 
To achieve the BA Diploma with SureSkills, delegates are required to take two Core modules; Business Analysis Practice and 
Requirements Engineering; one Practitioner, which is Modelling Business Processes, and then you need one Knowledge Based 
Certificate which BCS is the Diploma Foundation Cert in Business in BA. All of the Analysis 
modules can be done as standalone courses, in any order and they are 
individually certified. 
Two Core 
Modules 
AWS 
CODE COURSE TITLE DAYS Jan Feb March April May June 
SSI031 Business Analysis Practice 3 23 25 
SSI036 Requirements Engineering 3 26 8 
SSI037 Modelling Business Processes 3 2 27 
SSI039 Foundation Certificate in Business Analysis 3 27 
SSI040 Business Analysis Revision - Oral Assessment 1 
SSI041 Business Analysis Oral Assessment 1 
VMware 
Overall very good. The key is the instructor’s ability to demonstrate where the theory/techniques can be used in practice. 
I would highly recommend SureSkills for their organisational capability and excellence in addressing issues in a timely and 
Learn the key skills to effectively contribute to 
and successfully manage business change projects 
ITIL 
One 
Knowledge 
Based 
Specialism 
Modelling 
Business 
Process 
GETTING STARTED ADVANCED SPECIALITY 
Introduction 
to AWS Services 
Big Data 
on AWS 
Business 
Analysis 
Practice 
Requirements 
Engineering 
AWS 
Essentials 
ITIL® 
FOUNDATION 
Business Analysis 
ITIL® 
Expert 
ITIL® 
Master 
Managing 
Across 
the 
Lifecycle 
Intermediate 
Lifecycle 
SS 
SO 
ST 
SO 
CSI 
OSI 
PRO 
RCV 
Intermediate 
Capability 
One 
Practitioner 
Specialism 
Oral 
Examination 
Foundation 
in Business 
Analysis 
Architecting 
on AWS 
Architecting on AWS 
Advanced Systems 
Advanced 
Operations 
on AWS 
Developing on 
AWS 
Systems Operation 
on AWS 
VCA-DCV 
VCAP-DCA 
VCAP-DCD VCP-DCV VCDX-DCV 
Administrator 
Advanced Administrator 
Advanced Designer Architect 
Solution Track ASSOCIATE 
Data centre 
Virtualisation 
Cloud 
End User 
Computing 
PROFESSIONAL ADVANCED PR0FESSIONAL EXPERT 
VCA-Cloud 
VCAP-CIA 
VCAP-CID VCDX-Cloud VCP-Cloud 
Administrator 
Advanced Administrator 
Advanced Designer Architect 
VCA-WM 
VCAP-DTA 
VCAP-DTD VCDX-DT VCP-DT 
Administrator 
Advanced Administrator 
Advanced Designer Architect 
We focus on the Business Analyst’s role as 
a change facilitator throughout the whole 
of the project lifecycle - from scoping 
through to implementation and by applying 
continuous learning through the lifecycle. 
The SureSkills Business Analysis courses reflect the 
exacting demands of business change projects. Our 
mission is to ensure delivery of real business benefits 
through effective analysis. 
We deliver both the industry standard BCS 
International Diploma certificate on a public basis and 
we also offer a tailored solution that is in the context 
of your specific environment through a private 
customised delivery. 
Book 
your course today 
Call 01 240 2277 
info@sureskills.com 
professional manner. They looked for feedback and acted on it. 
“ 
- David Furey 
Business Process Team Manager 
Element Six Group 
“
Improve business and individual 
performance with Business Skills Training 
Making organisational and personal training engaging, practical, relevant and enjoyable. 
Our Business Skills training has consistently helped individuals and organisations improve organisational performance, enabling 
people to develop their business skills, management decision making and commercial acumen techniques that work in the real world, 
not just the training room. Our pragmatic approach creates immediate and sustainable benefits for organisations in both the public 
and private sectors. 
CODE COURSE TITLE DAYS Jan Feb March April May June 
Business Skills 
SSBS003 Time Management 1 20 24 
SSBS001 Effective Communication Skills 1 14 16 
SSBS002 Professional Presentation Skills and Personal Branding 2 9 13 
SSBS004 Achieving Assertiveness 1 19 23 
SSBS006 Working Successfully within Teams 1 5 20 29 
SSBS007 Business Writing Skills 1 19 19 
SSBS037 Influencing and Negotiation Skills 1 23 25 
SSBS015 Train The Trainer (Non Accredited) 2 9 8 
SSBS013 Interview Skills for Interviewers 1 14 24 
All evaluation forms and feedback I have received have been very positive and complimentary both of the trainer and the 
training courses that were delivered. SureSkills have been completely professional and trustworthy throughout the delivery 
of our Business Skills training programme, and I would have no hesitation in recommending them and I very much look 
A Digital Marketing diploma will keep you ahead of the curve 
The digital landscape is changing rapidly. New channels, strategies and benchmarks appear daily. 
The SureSkills Diploma in Digital Marketing is a part/full time industry-led course, which has been designed by industry experts 
to incorporate the new QQI award for Digital Marketing covering the latest trends, strategies, real world experiences and best 
practices in the digital industry. 
This practical hands-on course will give you a complete overview of all of the core channels and how they fit together in order to 
plan and deliver successful digital and social media marketing campaigns, applicable for both B2B and B2C businesses. 
Learn how digital and social media marketing can grow your business by understanding the best practices and essentials in the 
following channels: 
• Introduction to Digital Marketing 
• Search Engine Optimisation (SEO) 
• Pay Per Click (PPC) 
• Inbound Marketing 
• Google Analytics 
• Email Marketing 
• Social Media Planning 
• Facebook & Twitter for Business 
• Online Video & Linkedin for Business 
• Emerging Platforms & Blogging 
• Online Display Advertising 
• Mobile Marketing 
• Affiliate Marketing 
• E – Commerce 
• Planning a Digital Marketing Strategy 
Book 
your course today 
Call 01 240 2277 
info@sureskills.com 
forward to working with them in the near future. 
“ 
- Tricia Matthews, Training Officer – Fingal County Council 
“
If you don’t see your course listed in the schedule, please call one of 
our learning consultants on 01 240 2277 or enquire at info@sureskills.com. 
Dublin, IRL 
14 Fitzwiliam Place 
Dublin 2 
Ireland 
+353 1 240 2222 
Belfast, NI 
58-60 Upper Arthur St 
Belfast 
BT1 4GJ, UK 
+44 28 9093 5555 
Austin, TX, USA 
7000 North Mopac 
Expressway, Austin 
TX 78731 
+ 855 278 7555 
Ottawa, CAD 
1 Rideau St #700 
Ottawa 
ON KIN 8S7 
+1 855 278 7555 
www.sureskills.com 
info@sureskills.com 
SureSkills Limited 
Registered in Ireland 
CRO No. 204821 
Like us on facebook.com/sureskillsLtd 
Tweet @sureskills 
Follow us on LinkedIn.com/company/sureskills

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SureSkills Course Schedule - January 2015 - June 2015

  • 1. COURSE SCHEDULE Jan 2015 - June 2015 Microsoft Excel Microsoft Server Technologies Cisco and Citrix CommVault® Agile, Lean, & Kanban PRINCE2® and PMP ITIL® Service Management Business Analysis Business Skills Digital & Social Media Marketing SureSkills Training and Certification Accreditations: Microsoft Office VMware AWS Tel: 01 240 2277 info@sureskills.com
  • 2. Elevate your career opportunities with Microsoft Office training The Microsoft Office suite of applications are the most widely used within organisations of all sizes and types worldwide. Our extensive range of Excel, Word, Access, PowerPoint and Outlook training courses enable you to utilise the full functionality of the application, which can increase your knowledge, skills and capabilities. Courses are available at different levels or alternatively can be customised to suit you or your organisations needs. Get the most from your training investment with SureSkills Microsoft Office training. CODE COURSE TITLE DAYS Jans Feb March April May June Gain professional advantage and elevate your career opportunities with approved Microsoft training Microsoft Office suite users are often self-taught, sometimes using inefficient processes and work-around’s to ‘get the job done’. At SureSkills, our aim is to give you the knowledge, skills & capabilities to do more in less time and with greater accuracy. We provide Microsoft Office suite applications training to delegates across all skill levels and all sectors of business. These highly engaged courses include practical ‘hands-on’ exercises and examples which assist students in learning Microsoft Office suite functionality and how to use each desktop application effectively. Our qualified and experienced trainers are supported by world-class course manuals, exercises and invaluable quick reference guides. 6,600 + Microsoft Office Applications delegates trained 2014 Microsoft Applications Excel 1 SEE OPPOSITE PAGE OVER SSA6000 Outlook 2010 Introduction 1 23 23 SSA6001 Outlook 2010 Advanced 1 26 27 SSA6002 Outlook 2013 Introduction 1 8 SSA6003 Outlook 2013 Advanced 1 9 SSA8000 PowerPoint 2010 Introduction 1 15 20 20 SSA8001 PowerPoint 2010 Advanced 1 27 30 SSA8003 PowerPoint 2013 Advanced 1 13 SSA824 Project 2010 Introduction 2 5 2 SSA825 Project 2010 Advanced 1 23 22 SSA800 Publisher Introduction 1 25 15 SSA957 InfoPath Introduction 2 11 21 SSA958 InfoPath Advanced 2 23 SSA810 Visio Introduction 1 19 21 SSA812 Visio Advanced 1 20 22 SSA4000 Word 2010 Introduction 1 7 4 4 1, 29 27 SSA4001 Word 2010 Intermediate 1 8 5 5 2, 30 28 SSA4002 Word 2010 Advanced 1 28 25 25 22 20 SSA40010 Word 2013 Introduction 1 15 12 7 SSA40011 Word 2013 Intermediate 1 16 13 3 8 SSA40012 Word 2013 Advanced 1 29 26 21 SSA9000 Access Introduction 2 25 24 SSA9001 Access Intermediate 1 27 SSA9002 Access Advanced 1 29 24 SSA403 Access VBA 1 7 SSA9004 Access 2013 Introduction 2 12 28 SSA9005 Access 2013 Intermediate 1 12 18 SSA9006 Access 2013 Advanced 1 26 2 SSA4006 What’s New in Microsoft Office 2010 1 26 14 SSA4007 What’s New in Microsoft Office 2013 1 12 30 SSA960 OneNote Introduction 1 17 1
  • 3. Unlock your potential with our Microsoft Excel training courses Our Excel courses are designed to help you use Excel to analyse data on any level. Whether you’re creating spreadsheets or need to perform advanced data analysis with functions, formulas, and charts, these courses will help enhance your knowledge, skills and capabilities in this popular data-analysis program. Our new range of Excel courses and customised course offerings can take a novice or an expert to new levels of productivity and competency. Our courses focus on providing an enhanced learning experience through focusing on the Learn by Doing approach. That is working on sample spread sheets, so that you can represent your data visually: to show trends, analyse patterns and make real comparisons. Talk to a SureSkills Learning Consultant today about your Excel training requirements. Power BI We found it very personal. We could give examples of things we do/issues we were having and the trainer was able to explain the correct way to resolve it. The formula examples were very good and I found SureSkills very professional and very friendly from the first call right through to the aftermath. I would definitely recommend SureSkills for your We are Ireland’s leading Microsoft Excel applications training provider Our expertise is built on 20+ years of designing, developing and delivering Microsoft training to both home and business learners. Our courses are delivered by fully qualified trainers. Whether you want to learn how to analyse, share and manage information, or to make more informed decisions with the world’s premier spreadsheet application, we can help you realise your potential. Our Excel courses give confidence in creating and formatting spreadsheets and charts, sorting and filtering, advanced formulas and functions. For more experienced users, why not take your Excel skills to the next level with macros, pivot tables, automation and Visual Basic programming techniques. ITIL® FOUNDATION ITIL® Expert ITIL® Master Managing Across the Lifecycle Intermediate Lifecycle SO ST SO CSI OSI PRO RCV SOS Intermediate Capability PRINCE2® Foundation PRINCE2® Excel Introduction Excel Intermediate Excel Advanced Customise your Excel Training Practitioner Or equivalent to PRINCE2® Foundation (PMI, IPMA) Pivot Tables Advanced Macros Advanced Functions & Formulas Building Dashboards Power Pivots Advanced Charting Excel VBA CODE COURSE TITLE DAYS Jan Feb March April May June Microsoft EXCEL SSA5000 Excel 2010 Introduction 1 13 10 10 7 5 SSA5001 Excel 2010 Intermediate 1 14 11 11 8 6 SSA5002 Excel 2010 Advanced 1 27 24 24 21 19 SSA5004 Excel 2013 Introduction 1 16 13 SSA5005 Excel 2013 Intermediate 1 17 14 SSA5006 Excel 2013 Advanced 1 5 2 SSA204 Excel VBA 2 2 6 4,600 + delegates trained last year Excel training needs. “ “ - Ruairí Farrelly HR Officer, Tulsa
  • 4. Two Core Modules Business Process Learn more - achieve more with approved VMware qualifications GETTING STARTED ADVANCED SPECIALITY VMware is a recognised global leader within the field of virtualisation and the provision of cloud infrastructure solutions. Explore our wide range of VMware approved training programmes covering all aspects of virtualisation and cloud computing to build your skills and validate the technical competencies and expertise needed to install, manage, deploy and support VMware software. CODE COURSE TITLE DAYS Jan Feb March April May June SureSkills awarded with Premier VMware Authorised Training Center (VATC) status Power BI VMware has recognised SureSkills with Premier VATC status under their new VMware Education & Certification Programmes. The Premier status is acknowledged as the highest level of partnership for accredited VMware training suppliers. This award is selected on an “invite only” basis after a thorough selection process and recognises the capacity to deliver the full spectrum of VMware’s curriculum - underlining SureSkill’s leadership in VMware technologies. AWS VMware ITIL Introduction to AWS Services Big Data on AWS Requirements Engineering AWS Essentials ITIL® FOUNDATION ITIL® Expert ITIL® Master Managing Across the Lifecycle Intermediate Lifecycle SS SO ST SO CSI OSI PRO RCV SOS Intermediate Capability PRINCE2® Foundation PRINCE2® Excel Introduction Excel Intermediate Excel Advanced Customise your Excel Training Practitioner Knowledge Based Specialism Practitioner Specialism Examination in Business Analysis Architecting on AWS Architecting on AWS Advanced Systems Advanced Operations on AWS Developing on AWS Systems Operation on AWS VCA-DCV VCAP-DCA VCAP-DCD VCP-DCV VCDX-DCV Administrator Advanced Administrator Advanced Designer Architect Solution Track ASSOCIATE Data centre Virtualisation Cloud End User Computing PROFESSIONAL ADVANCED PR0FESSIONAL EXPERT VCA-Cloud VCAP-CIA VCAP-CID VCDX-Cloud VCP-Cloud Administrator Advanced Administrator Advanced Designer Architect VCA-WM VCAP-DTA VCAP-DTD VCDX-DT VCP-DT Administrator Advanced Administrator Advanced Designer Architect Or equivalent to PRINCE2® Foundation (PMI, IPMA) Pivot Tables Advanced Macros Advanced Functions & Formulas Building Dashboards Power Pivots Advanced Charting Excel VBA VMware Virtualisation SSV059 VMware vSphere 5.5: What’s New 2 29 2 28 SSV065 VMware vSphere 5.5: Install, Configure & Manage 5 16 9 13 11 SSV041 VMware vSphere 5.5: FastTrack 5 2 23 18 SSV048 VMware vSphere 5.5: Optimize and Scale 5 26 25 SSV029 VMware vSphere 5.5: Skills for Operators 1 SSV060 VMware vCenter Site Recovery Manager: Install, Configure, Manage [5.1] 2 SSV062 VMware vSphere 5: Troubleshooting 5 30 SSV063 VMware Horizon View: Install, Configure and Manage [5.2] 4 26 20 SSV046 VMware View: Design Best Practices [5.x] 3 We deliver on a private basis SSV047 VMware vCloud: Design Best Practices [1.5] 3 SSV052 Application Virtualisation with VMware ThinApp 1 SSV045 VMware vCloud: Overview [v1.0 1 SSV050 VMware vCloud: Deploy and Manage the VMware Cloud [v1.5] 4 SSV051 VMware vCenter Operations Manager: Analyze and Predict 2 SSV061 VMware vCloud Director: Install, Configure and Manage [5.5] 3 Book your course today Call 01 240 2277 info@sureskills.com Data Center Virtualisation Cloud End User Computing
  • 5. Accelerate your AWS technical knowledge, skills & capabilities BCS Diploma in Business Analysis Amazon Web Services (AWS) training helps organisations and individuals to gain the necessary technical competence and accreditations One to help business move faster, whilst lower Modelling IT costs and scale applications. Two Core Knowledge Business Modules Based Process Our AWS Training and Certification helps Specialism you develop your skills and gain recognition for your technical experience with AWS services and solutions. Our courses offer resources to help get you started or deepen your expertise with the AWS Cloud. Learn how to design, deploy and operate highly available, cost-effective and secure applications on our AWS courses led by qualified AWS Instructors. AWS Validate your technical expertise with AWS and use our experts to help you prepare for AWS Certification. GETTING STARTED ADVANCED SPECIALITY CODE COURSE TITLE DAYS Jan Feb March April May June As Eircom’s preferred supplier for technology training, SureSkills provide a wide range of training programmes: From vendor and industry-accredited courses for VMware, Microsoft, AWS and ITIL to generic or tailored programmes Eircom and SureSkills have a strong and long-established business partnership and I would consider SureSkills to be a “one-stop shop” for the provision of technology training. I would strongly recommend their training services to other clients. Irelands only AWS Authorised Training Provider VMware on Java, SQL and UNIX. Why SureSkills for AWS Training? ITIL Introduction to AWS Services Big Data on AWS Business Analysis Practice Requirements Engineering AWS Essentials ITIL® FOUNDATION ITIL® Expert ITIL® Master Managing Across the Lifecycle Intermediate Lifecycle SS SO ST SO CSI OSI PRO RCV SOS Intermediate Capability One Practitioner Specialism Oral Examination Foundation in Business Analysis Architecting on AWS Architecting on AWS Advanced Systems Advanced Operations on AWS Developing on AWS Systems Operation on AWS VCA-DCV VCAP-DCA VCAP-DCD VCP-DCV VCDX-DCV Administrator Advanced Administrator Advanced Designer Architect Solution Track ASSOCIATE Data centre Virtualisation Cloud End User Computing PROFESSIONAL ADVANCED PR0FESSIONAL EXPERT VCA-Cloud VCAP-CIA VCAP-CID VCDX-Cloud VCP-Cloud Administrator Advanced Administrator Advanced Designer Architect VCA-WM VCAP-DTA VCAP-DTD VCDX-DT VCP-DT Administrator Advanced Administrator Advanced Designer Architect Amazon Web Services SSAWS01 AWS Essentials 1 9 7 SSAWS02 Architecting with AWS 3 10 8 SSAWS03 Systems Operations on AWS 3 26 30 25 SSAWS04 Architecting on AWS Advanced Concepts 3 12 22 SSAWS05 Developing on AWS 3 19 10 SSAWS06 Big Data on AWS 3 20 3 Millions of organisations across the globe reduce costs and increase IT agility with cloud computing every day. As a leading cloud solution, the Amazon Web Services (AWS) platform empowers organisations to achieve this, and more. SureSkills is Ireland’s and Northern Ireland’s only AWS Approved Training provider and they provide training when and where you want it. All our courses are taught by AWS Accredited Instructors (AAIs) and utilise only authorised AWS content. Our courses are designed to help you deliver cloud-based solutions using AWS. Whether you are a Solutions Architect, Systems Operator or Developer, our training will help you learn to design, develop and operate available, efficient, and secure applications on the AWS cloud. We offer instructor-led, face-to-face training courses, delivered by SureSkills AWS approved instructors. “ “ - Pete Luffrum Eircom Academy – Networks / Technology Evolution & Development
  • 6. Up-skill and Certify on Microsoft’s latest Server technologies CODE COURSE TITLE DAYS Jan Feb Mar Apr May Jun Microsoft Technical Training Windows Client and Server SSM20410 Installing & Configuring Windows Server 2012 5 5 23 18 SSM20411 Administering Windows Server 2012 5 19 25 SSM20412 Configuring Advanced Windows Server 2012 Services 5 9 18 SSM20413 Designing and Implementing a Server Infrastructure 5 30 SSM20414 Implementing an Advanced Server Infrastructure 5 2 SSM20687 Configuring Windows 8.1 5 2 SSM20688 Managing & Maintaining Windows 8 13 SSM6292 Installing & Configuring Windows 7 Client 3 16 SSM6293 Troubleshooting and Supporting Windows 7 in the Enterprise 3 12 20 SSM6294 Planning & Managing Windows 7 Desktop Deployments & Environments 5 SSM6419 Configuring, Managing and Maintaining Windows Server 2008 Servers 5 20 SSM6425 Config & Troubleshooting Windows Server 2008 Active Directory Domain Services 5 30 SSM20409 Server Virtualisation with Windows Server Hyper-V & System Centre 5 23 SSM10135 Config, Managing & Troubleshooting Microsoft Exchange Server 2010 5 2 SSM20341 Core Solutions of Microsoft Exchange Server 2013 5 9 Microsoft SharePoint Server SS0913 SharePoint 2010 for End Users 1 16 10 10 SS0914 SharePoint 2013 for End Users 1 13 15 SSM10174 Configuring & Administrating Microsoft SharePoint 2010 5 19 9 11 SSM10175 SharePoint 2010 Application Development 5 13 SSM20331 Core Solutions of Microsoft SharePoint Server 2013 5 19 SSM20332 Advanced Solutions of Microsoft SharePoint Server 2013 5 25 Microsoft SQL Server SSM6231 Maintaining a Microsoft SQL Server 2008 Database 5 2 SSM6232 Implementing a Microsoft SQL Server 2008 Database 5 12 13 SSM6236 Implementing & Maintaining SQL Server 2008 Reporting Services 3 25 SSM10774 Querying Microsoft SQL Server 2012 5 9 SSM10775 Administering Microsoft SQL Server 2012 Databases 5 12 9 SSM10777 Implementing a Data Warehouse with Microsoft SQL Server 2012 5 SSM10778 Implementing Data Models and Reports with Microsoft SQL Server 2012 5 9 15 SSM20461 Querying Microsoft SQL Server 2014 5 23 SSM20462 Administering Microsoft SQL Server 2014 Databases 5 13 SSM20463 Implementing a Data Warehouse with Microsoft SQL Server 2014 5 22 SSM10747 Administrating System Centre 2012 Configuration Manager 5 19 9 SSM10748 Deploying System Centre 2012 Configuration Manager 3 2 15 SSM10750 Monitoring & Operating a Private Cloud with System Centre 2012 5 23 25 SSM50028 Installing and Configuring Microsoft Systems Centre Operations Manager 2007 5 26 27 SSM6451 Planning, Deploying, and Managing Microsoft System Centre Configuration Manager 2007 5 23 Microsoft Lync Server SSM10325 Automating Administration with Windows PowerShell 2.0 5 5 29 SSM10533 Deploying, Configuring, and Administering Microsoft Lync Server 2010 5 2 SSM10534 Planning and Designing a Microsoft Lync Server 2010 Solution 5 9 SSM10961 Automating Administration with Windows PowerShell 5 16 13 SSM10262 Developing Windows Applications with Microsoft Visual Studio 2010 5 12 27 SSM10264 Developing Web Applications with Microsoft Visual Studio 2010 5 23 8 SSM20486 Developing ASP.NET MVC 4 Web Applications 5 16 25 SSM2310 Developing Microsoft ASP .NET Web Applications using Visual Studio 2008 5 2 8 SSM50564 Introduction to HTML 5 Programming 2 20 SSM10266 Developing in C# with Visual Studio 2010 5 13 SSM10267 Introduction to Web Development with Visual Studio 2010 5 24 SSM20480 Programming in HTML with JavaScript and CSS3 5 2 SSM20481 Essentials of Developing Windows Store Applications using HTML5 and JavaScript 5 12 15 SSM20483 Programming in C# 5 23 8
  • 7. CommVault,® the world’s most powerful data management suite CommVault’s unique single-platform architecture gives users unprecedented control over data growth, costs and risk. SureSkills achieved CommVault® Learning Partner status in 2008 and we are still the only CommVault® Approved Services Provider (CASP) in Ireland with the necessary qualifications, skills and experience. In addition we are also the largest managed service provider of CommVault® storage support. SureSkills CommVault® Education courses ensure an optimised operation of your CommVault® software. We offer packaged or customised training courses in instructor-led training to ensure that you can deploy and maintain an optimal software solution that meets your business objectives. With extensive hands-on methods, our experienced instructors guide you through real-world applications of the CommVault® Simpana® software suite. CODE COURSE TITLE DAYS Jan Feb March April May June CommVault® SSC005 CommVault® 10 Core Fundamentals 3 14 25 13 SSC006 CommVault® Implementation and Maintenance 2 26 14 Professional Agile & Scrum training Agile methods such as Scrum and eXtreme Programming are quickly gaining traction in mainstream software development. Benefits include flexibility, quality, innovation, predictability and efficiency. Moving to these methods requires changes in requirements gathering, planning, technical practices and team roles among others. CODE COURSE TITLE DAYS Jan Feb MaR Apr May June PMP SSBS072 PMP Certification 4 3 22 Project Management SSBS070 Project Management Essentials 2 13 9 28 Agile SCRUM Kanban SSBS076 Getting Lean Through Kanban 2 26 3 14 SSBS073 Professional Scrum Master (PSM) Certification 2 26 13 SSBS079 Agile Certified Practitioner (PMI-ACP®) Preparation Course 2 5 18 SSBS109 Team Primer in Agile and Scrum 2 23 29 SSBS105 Agile Project Management Foundation Level 2 21 9 SSBS106 Agile Project Management Practitioner Level 2 11 13 This course will provide those looking to work in an Agile environment with the competencies and skills required to effectively combine the processes, people and technologies for a successful Agile/Scrum delivery. Exercises are used to get hands on experience with the practices presented. It focuses on the Scrum method but references practices from other Agile methods such as eXtreme Programming (XP) and also from Lean Software Development and Kanban. It also introduces ways to apply Agile practices successfully and ensure a sustainable transition, so that Agile becomes the standard approach for projects. Book your course today Call 01 240 2277 info@sureskills.com A blend of Agile methodologies and Scrum practices training
  • 8. PRINCE2® is recognised as a world-class international product and standard method for project management. What is PRINCE2® ? PRINCE2® (PRojects IN Controlled Environments) is a de facto process-based methodology for effective project management. Used extensively by the UK/I Governments, PRINCE2® is also widely recognised and used in the private sector, both in the UK, Ireland and internationally. The PRINCE2® method is in the public domain, and offers non-proprietorial best practice guidance on project management. Up to June 2014, to be eligible to sit the PRINCE2® Practitioner examination, a candidate must hold the pre-requisite PRINCE2® Foundation certification. As of July 2014, AXELOS® have now confirmed that it will recognise the prior learning and achievements of individuals within the project management professional community (PMI, IPMA) who want to gain their PRINCE2® Practitioner qualification. CODE COURSE TITLE ExceDl VABYAS Jan Feb Macrh Apilr May June Power BI PRINCE2®: Foundation and Practitioner courses run consecutively and can be booked as a 5 day programme Global leaders in PRINCE2® training and application Our aim is to give you the best in PRINCE2® training offered anywhere - guaranteed. Our trainers are practitioners and this understanding of the real world of Project Management comes through in the context and practical nature of our deliveries. In addition we are focused on helping you and your company with the management of your projects and ultimately your results. That’s why we have lifetime pre and post course support for all our delegates and consulting clients. We help you apply the knowledge from the PRINCE2® programme in your environment. SureSkills are the longest directly accredited company in Ireland delivering over 3,000 exams every year. SureSkills are regularly audited to ensure our training programme and trainers are up to the accreditation body, Axelos. We are proud to announce that we have a 98.8% PRINCE2® Foundation success rate further highlighting our expertise in Project Management and PRINCE2® Training. Our priority is that you see real value and return on your training investment. ITIL ITIL® FOUNDATION ITIL® Expert ITIL® Master Managing Across the Lifecycle Intermediate Lifecycle SS SO ST SO CSI OSI PRO RCV SOS Intermediate Capability PRINCE2® Foundation PRINCE2® Excel Introduction Excel Intermediate Excel Advanced Customise your Excel Training Practitioner Computing VCA-WM VCAP-DTD VCP-DT Administrator Advanced Designer Or equivalent to PRINCE2® Foundation (PMI, IPMA) Pivot Tables Advanced Macros Advanced Functions & Formulas Building Dashboards Power Pivots Advanced Charting SSZ941 PRINCE2®: Foundation 3 19 9 9 20 18 15 SSZ942 PRINCE2®: Practitioner 2 22 12 12 23 21 18 SureSkills delivers PRINCE2® training on an ongoing basis to ESB, through private, tailored training and attendance on our regularly scheduled public courses. SureSkills trained our senior IT project management team. A post-course consulting workshop followed training, which helped our managers define and formalise our own approach to project management based on PRINCE2®. This ensured that not only did we learn the theory of PRINCE2® but we were also able to tailor it in the context of our own environment, ensuring that we saw real business value. 98 % Foundations certification pass rate 2014 Succeed with an industry recognised PRINCE2® Qualification in project management “ “ - Cormac Bland ESB Business Service Centre
  • 9. ITIL® has been designed to help organisations develop and manage their IT more efficiently & cost-effectively. ITIL® is the most accepted and used framework in the world of IT service management. It is a set of concepts and best practices related to the management of Information Technology services, and describes in detail a comprehensive set of functions and processes designed to help organisations achieve quality and efficiency in IT operations processes. CODE COURSE TITLE DAYS Jan Feb March April May June Best Practice Methodologies SSI002 ITIL Foundation 3 7 2 2, 30 5, 25 SSI017 ITIL Service Transition 3 19 18 18 SSI018 ITIL Service Strategy 3 2 25 SSI019 ITIL Service Design 3 12 20 SSI020 ITIL Service Operation 3 26 23 27 SSI021 ITIL Continual Service Improvement 3 9 13 SS1016 ITIL Release, Control and Validation 4 20 SS1015 ITIL Operational Support and Analysis 3 SS1022 ITIL Planning Protection and Optimisation 3 23 SS1023 ITIL Service Offerings and Agreements 4 16 SS1024 ITIL Managing across the Lifecycle 4 9 SSI034 Six Sigma - All Levels Offered 5 19 20 29 Power BI Irelands leading & trusted provider of IT Service Management training and consulting Quality-driven Service Management is a cornerstone of business success. SureSkills is the leading Irish provider of IT Service Management training and consulting. We are also the longest directly accredited company in Ireland delivering over 3,000 exams every year. SureSkills are regularly audited to ensure our training programme and trainers are up to the accreditation body, Axelos. We ensure that you can apply the knowledge and realise real business value. ITIL ITIL® FOUNDATION ITIL® Expert ITIL® Master Managing Across the Lifecycle Intermediate Lifecycle SS SO ST SO CSI OSI PRO RCV SOS Intermediate Capability PRINCE2® Foundation PRINCE2® Excel Introduction Excel Intermediate Excel Advanced Customise your Excel Training Practitioner VCA-DCV VCAP-DCA VCAP-DCD VCP-DCV VCDX-DCV Administrator Advanced Administrator Advanced Designer Architect Solution Track ASSOCIATE Data centre Virtualisation Cloud End User Computing PROFESSIONAL ADVANCED PR0FESSIONAL EXPERT VCA-Cloud VCAP-CIA VCAP-CID VCDX-Cloud VCP-Cloud Administrator Advanced Administrator Advanced Designer Architect VCA-WM VCAP-DTA VCAP-DTD VCDX-DT VCP-DT Administrator Advanced Administrator Advanced Designer Architect Or equivalent to PRINCE2® Foundation (PMI, IPMA) Pivot Tables Advanced Macros Advanced Functions & Formulas Building Dashboards Power Pivots Advanced Charting Excel VBA 97 % Foundation certification pass rate 2014 We are Ireland’s leading & trusted ITIL® Service Management training provider Overall the training was rated very highly within the team, there was a lot to cover in the three days but everyone could see the benefit. They appreciated the wide knowledge of the trainer and all mentioned that the examples used really brought the specifics of course to life. I would recommend SureSkills again and we are going to continue working with them in the future after the experience we had from the ITIL group. “ “ - Gillian Law HR Business Partner DAA
  • 10. The recommended certification for business analysts within the UK & Ireland Our business analysis training courses follow syllabi set by the British Computer Society (BCS), leading to the BCS Business Analysis certificates and Diplomas. This is the most recognised certification for business analysts in the UK & Ireland. A BCS qualified business analyst will strengthen an organisation’s project team and will increase your rates if you are a business analyst contractor. Our training is delivered by qualified experts who have years of practical experience! To achieve the BA Diploma with SureSkills, delegates are required to take two Core modules; Business Analysis Practice and Requirements Engineering; one Practitioner, which is Modelling Business Processes, and then you need one Knowledge Based Certificate which BCS is the Diploma Foundation Cert in Business in BA. All of the Analysis modules can be done as standalone courses, in any order and they are individually certified. Two Core Modules AWS CODE COURSE TITLE DAYS Jan Feb March April May June SSI031 Business Analysis Practice 3 23 25 SSI036 Requirements Engineering 3 26 8 SSI037 Modelling Business Processes 3 2 27 SSI039 Foundation Certificate in Business Analysis 3 27 SSI040 Business Analysis Revision - Oral Assessment 1 SSI041 Business Analysis Oral Assessment 1 VMware Overall very good. The key is the instructor’s ability to demonstrate where the theory/techniques can be used in practice. I would highly recommend SureSkills for their organisational capability and excellence in addressing issues in a timely and Learn the key skills to effectively contribute to and successfully manage business change projects ITIL One Knowledge Based Specialism Modelling Business Process GETTING STARTED ADVANCED SPECIALITY Introduction to AWS Services Big Data on AWS Business Analysis Practice Requirements Engineering AWS Essentials ITIL® FOUNDATION Business Analysis ITIL® Expert ITIL® Master Managing Across the Lifecycle Intermediate Lifecycle SS SO ST SO CSI OSI PRO RCV Intermediate Capability One Practitioner Specialism Oral Examination Foundation in Business Analysis Architecting on AWS Architecting on AWS Advanced Systems Advanced Operations on AWS Developing on AWS Systems Operation on AWS VCA-DCV VCAP-DCA VCAP-DCD VCP-DCV VCDX-DCV Administrator Advanced Administrator Advanced Designer Architect Solution Track ASSOCIATE Data centre Virtualisation Cloud End User Computing PROFESSIONAL ADVANCED PR0FESSIONAL EXPERT VCA-Cloud VCAP-CIA VCAP-CID VCDX-Cloud VCP-Cloud Administrator Advanced Administrator Advanced Designer Architect VCA-WM VCAP-DTA VCAP-DTD VCDX-DT VCP-DT Administrator Advanced Administrator Advanced Designer Architect We focus on the Business Analyst’s role as a change facilitator throughout the whole of the project lifecycle - from scoping through to implementation and by applying continuous learning through the lifecycle. The SureSkills Business Analysis courses reflect the exacting demands of business change projects. Our mission is to ensure delivery of real business benefits through effective analysis. We deliver both the industry standard BCS International Diploma certificate on a public basis and we also offer a tailored solution that is in the context of your specific environment through a private customised delivery. Book your course today Call 01 240 2277 info@sureskills.com professional manner. They looked for feedback and acted on it. “ - David Furey Business Process Team Manager Element Six Group “
  • 11. Improve business and individual performance with Business Skills Training Making organisational and personal training engaging, practical, relevant and enjoyable. Our Business Skills training has consistently helped individuals and organisations improve organisational performance, enabling people to develop their business skills, management decision making and commercial acumen techniques that work in the real world, not just the training room. Our pragmatic approach creates immediate and sustainable benefits for organisations in both the public and private sectors. CODE COURSE TITLE DAYS Jan Feb March April May June Business Skills SSBS003 Time Management 1 20 24 SSBS001 Effective Communication Skills 1 14 16 SSBS002 Professional Presentation Skills and Personal Branding 2 9 13 SSBS004 Achieving Assertiveness 1 19 23 SSBS006 Working Successfully within Teams 1 5 20 29 SSBS007 Business Writing Skills 1 19 19 SSBS037 Influencing and Negotiation Skills 1 23 25 SSBS015 Train The Trainer (Non Accredited) 2 9 8 SSBS013 Interview Skills for Interviewers 1 14 24 All evaluation forms and feedback I have received have been very positive and complimentary both of the trainer and the training courses that were delivered. SureSkills have been completely professional and trustworthy throughout the delivery of our Business Skills training programme, and I would have no hesitation in recommending them and I very much look A Digital Marketing diploma will keep you ahead of the curve The digital landscape is changing rapidly. New channels, strategies and benchmarks appear daily. The SureSkills Diploma in Digital Marketing is a part/full time industry-led course, which has been designed by industry experts to incorporate the new QQI award for Digital Marketing covering the latest trends, strategies, real world experiences and best practices in the digital industry. This practical hands-on course will give you a complete overview of all of the core channels and how they fit together in order to plan and deliver successful digital and social media marketing campaigns, applicable for both B2B and B2C businesses. Learn how digital and social media marketing can grow your business by understanding the best practices and essentials in the following channels: • Introduction to Digital Marketing • Search Engine Optimisation (SEO) • Pay Per Click (PPC) • Inbound Marketing • Google Analytics • Email Marketing • Social Media Planning • Facebook & Twitter for Business • Online Video & Linkedin for Business • Emerging Platforms & Blogging • Online Display Advertising • Mobile Marketing • Affiliate Marketing • E – Commerce • Planning a Digital Marketing Strategy Book your course today Call 01 240 2277 info@sureskills.com forward to working with them in the near future. “ - Tricia Matthews, Training Officer – Fingal County Council “
  • 12. If you don’t see your course listed in the schedule, please call one of our learning consultants on 01 240 2277 or enquire at info@sureskills.com. Dublin, IRL 14 Fitzwiliam Place Dublin 2 Ireland +353 1 240 2222 Belfast, NI 58-60 Upper Arthur St Belfast BT1 4GJ, UK +44 28 9093 5555 Austin, TX, USA 7000 North Mopac Expressway, Austin TX 78731 + 855 278 7555 Ottawa, CAD 1 Rideau St #700 Ottawa ON KIN 8S7 +1 855 278 7555 www.sureskills.com info@sureskills.com SureSkills Limited Registered in Ireland CRO No. 204821 Like us on facebook.com/sureskillsLtd Tweet @sureskills Follow us on LinkedIn.com/company/sureskills