Lori A. LaBrie has 12 years of experience in higher education, currently serving as the Director of Academic Retention Services and Special Assistant to the Provost/Ombudsperson at an unnamed university. She previously held roles as Associate Ombudsman for Student Services and Executive Assistant to the President and Vice President. Her experience demonstrates strong leadership, problem solving, collaboration, and dispute resolution skills. She has a 90% success rate in resolving student issues and helping the university avoid legal issues and lawsuits.

1. Lori A. LaBrie
Email: lolabrie@hotmail.com; phone: (713) 313-7040
A LEADER IS THE WAVE PUSHED AHEAD BY THE SHIP. – Leo Nikolaevich Tolstoy
PROFILE
TWELVE YEARS EXPERIENCE IN HIGHER EDUCATION
Recognized for effective leadership skills and proven ability to face challenges head-on and
execute sound decision making in the best interest of the University and its constituents. A
committed team-player with a reputation of integrity and fair dealing, neutrality and
confidentiality, while effectively addressing complex issues that impede student and university
success. Winning Attributes:
• Proven ability to work across institutional barriers to work effectively with
diverse populations of students, colleagues and faculty.
• Collaborate with upper administration to provide data for use in formulating
policy.
● Self-Starter
• Creative problem solver
● Team-builder/player/motivator
EXPERIENCE
Director of Academic Retention Services & present
Special Assistant to the Provost/Ombudsperson
Acts as a liaison and provides support to the Provost for academic related matters to include
admissions and registration activities. Monitors compliance to academic regulations and
standards through formal and informal processes. Provides support to academic units in
compliance matters through providing information, interpretation of policies and guidance on
compliance matters. Assists in the development of performance improvement priorities for
academic units. Prepares written reports to alert the Provost of potential legal or compliance
issues. Provides written recommendations to the Provost for resolution of student concerns and
issues. Coordinates internal activities of the Provost Office to meet academic standards.
Associate Ombudsman for Student Services 2002- 2008
Appointed by the President to serve as the Associate Ombudsman in charge of neutral and
impartial dispute resolution to constituents of the university. Responsible for compilation of
aggregate data of complaints filed for upward feedback when patterns indicate problem areas or
trends. Provide monthly status reports of all resolution activity to be used to identify potential
problems of imminent risk to university, and act as an early warning system. Make appropriate
recommendations for policies or practices that would reduce or eliminate recurring grievances.
Key Challenges, Contributions and Results:
• 90% success rate in resolving complaints and assisting students with academic and
administrative issues.
• Quantifiable results in resolving issues with legal implications and warding off
lawsuits. Saved the state costly litigation fees for frivolous lawsuits.

2. • Collaborate with departments on development and implementation of strategies and
cooperative processes for complaint and conflict resolution.
• Serve as a resource for university administration in identifying areas in need of
improvement by raising issues that may surface as a result of a gap between the
stated goals of the institution and actual practice.
• Appointed by President to the Student-Athlete Equity Welfare Committee for NCAA
compliance.
• Appointed as a member of the Customer Service Committee charged with providing
staff training and maintaining customer satisfaction.
Executive Assistant, Office of the President 1999 - 2002
Responsible for providing administrative support at the executive level to the President and Vice
President of the second largest Historically Black University. Managed all incoming and
outgoing “confidential” communication. Processed payroll timesheets for all presidents’ office
staff and student workers. Responsible for providing intervention, mediation and arbitration of
all student and staff issues, and facilitating resolutions on behalf of the President and Vice
President. Assists the Office of Development and the Special Assistant to the president with the
coordination of all executive functions, seminars, president’s scholarship awards and galas.
Key Challenges, Contributions and Results:
• Established a technology based information system for management of confidential
records and files.
• Chaired various University events and served as a liaison for the President and Vice
President.
• Appointed as the Chairperson for the Homecoming Concert Committee, responsible
for negotiating University contracts for talent, and selecting national artists for
annual homecoming event.
• Attended executive meetings to prepare follow-up documents and status reports for
the president’s cabinet members.
• Coordinated and developed the president’s scholarship to assist students with
financial constraints to remain in school.
• Assisted with the preparation of memos, presentations and special assistance with
speeches for the President and VP.
EDUCATION
e.M.B.A., Mater of Business Administration, Texas Southern University present
B.S., Health Care Administration, Texas Southern University 1999 - 2005
United States Army - Fort Hood, Texas and Fort Jackson, SC 1997 - 1999
ASSOCIATIONS/AFFILIATIONS
Member of the University and College Ombudsman Association (UCOA)
NCAA Student-Athlete Equity and Welfare Committee
University Curriculum Committee

3. *References available upon request*