Lee Wei Yann has over 10 years of experience in technical roles. He is currently a Technical Lead at Intel where he is responsible for integrating new technologies, leading improvement projects, and serving as a technical mentor. Previously, he held roles as a System Engineer at Intel, an IT Automation Engineer at Intel, and a System Engineer at NEC Corporation of Malaysia. He has various technical certifications and skills in areas such as Windows, Linux, virtualization, databases, programming languages, and networking. He has received several achievement and recognition awards throughout his career for his technical contributions and innovative ideas.

1. RESUME
Personal Details
Name LEE WEI YANN
I/C No. 830725-07-5441
Address 8, Lorong Alma Indah 4, Taman Alma Indah, 14000, Bukit Mertajam, Penang.
H/P No. +60124564303
Email Weiyann83@gmail.com
Education B.Sc. (Hons) in Network Computing at University of Coventry (UK) -2005
Master of Business Administration at University of Sunderland (UK) - 2014
Working Experience
Intel Technology
(2015 May –
Currently)
Technical Lead / Operations Lead
Role and Responsibilities:
1. Responsible to integrate new capabilities/technology to his
GEM function
2. Lead global / cross functional improvement effort.
3. Responsible to one or more core technology/capabilities.
4. Be accountable for the entire monitoring system and drive for
improvement and automation
5. Facilitating Internal Technical Project (lead the process,
business value, focal point for partners)
6. Representing GEM in external projects
7. New Business Landing coordinator
8. Technical mentor for L1 and L1.5
9. Responsible for technical knowledge in the team
10. Service focal point
11. Examiner (certification) for Shift managers
Operational excellence:
1. monitoring shifts performance (MTTR,MTAI,RR, SLA and etc)
2. Driving noise and incident reduction efforts
3. Responsible for shift tools and work processes
4. Analyze and report out weekly Huddle performance.
5. Attend VST and operation review meeting
6. Attending Post Mortems
7. Involved in PM (Problem Mgt) and be an extension of
Engineering/stakeholder
Intel Technology
(2010 June – 2015
May)
System Engineer
Role and Responsibilities:
1. Provide Incident Management and Remote Monitoring of Intel
worldwide server infrastructure and/ or production support
infrastructure administration.

2. 2. Responsible for incident management of site distributed
computing environment including responding to server, data
backup/restore generated alerts or customer requests or
events as they occur and health check of each environment.
3. Developing solutions to problems utilizing formal education
and judgment. Providing intermediate to advanced
troubleshooting of issues, identifying resolution actions, and
implementing solutions to return the environment to normal
operations.
4. Responsible for Virtualized (Vmware) and Physical Server
Administration, Microsoft* Windows* 2008, Active Directory*,
Exchange*, Domain Name System (DNS), Symantec Veritas
enterprise backup and restore, Dynamic Host Configuration
Protocol (DHCP) and Proxy and other infrastructure (platform)
technologies.
5. Processing all services requests as in Virtualization
Resources Management, Active Directory Org Unit
Management, DFS, data backup and restore requests.
6. Interfacing with local site support and service partners at all
major Intel locations as well as the Global Systems
Management team in Costa Rica / Penang
7. Supporting and administering Microsoft* Windows*servers
and Storage Area Network (SAN*) systems (EMC).
8. Participate in continuous improvement projects for daily
operation.
Intel Technology
(2008 Feb – 2010
June)
IT Automation Engineer
Role and Responsibilities:
1. Responsible for 24 x 7 production support to Manufacturing
Computing System and/or Applications (Station Controller)
and/ or production database administration.
2. Database administration such as Oracle*, SQL* server setup
and maintenance, SQL* database and Microsoft* Access*
Support software development technologies (COM and/or
COM+, web technologies, .NET* framework).
3. Monitoring and resolving client (Station Controller) and/or
server applications and/or database related issues and also
resolving production equipment communication issue with
station controller.
4. Coordinating or leading major automation continuous
improvement projects and new product transfer.
5. Testing and implementing new application and/or database
systems.
6. Responsible for ad-hoc reports generation Driving return on
investment for such projects, and obtaining approval for
project as well as managing the project through a full Project
Life Cycle (PLC)
7. Interfacing with other customer and other Intel sites
counterparts’ team.
8. Able work in SECS and/or GEM technology.

3. NEC Corporation of
Malaysia
(2007 Sept – 2008
Feb)
System Engineer (Infrastructure)
Role and Responsibilities:
1. Responsible for daily operation of regional datacenter and
LAN / WLAN / WAN.
2. Plan, design, implement and maintain Active Directory
resources, DNS, DHCP, printing, web servers, and FTP
services, E-mail (Exchange), firewall, etc.
3. To provide support for (Windows, Linux, UNIX) server
operation including monitoring, troubleshooting patch
management, backup/restore, anti-virus and security.
4. To provide user support to servers, Voice / PABX and
networks.
5. To provide training, guidance and technical support.
6. To provide training, guidance and technical support.
Peanng Seagate
Industries
(2006 June – 2007
Sept)
System Design Engineer (Infrastructure)
Role and Responsibilities:
1. Responsible for Plan, Design, Implement and Maintain.
2. Plan, design, implement and maintain Microsoft Windows,
Novell Netware, HP-UX, Sun Solaris and Linux environments
3. EMC and XioTech SAN storage systems administration
4. Netware Directory Service, Active Directory Service and
Domain Naming Service administration.
5. Tibco data transmission administration
Key Achievements
2016  Intel Division Recognition Award
o Carried out Innovative idea by using automation daily top producer
which help B2B team addressing abnormally event during event
transition and reduction effort which help Intel IT to save $550k per
annual saving.
 Enable automate batch indicator for data analysis
o With this innovative idea the team able to perform an analysis
continuously improvement performance on batch.
2015  Commitment and Leadership Award
o This effort of improving the indicator such as MTTR, MTAI as well as
reduces top 5 incidents, Since corrective action implemented, the total
event alert and top 5 class event noise both had showed nearly 40%
reduction from ww43’14 until ww48’14.
 Automation Indicator tracking tool
o Helps to reduce the manual analysis job and human error during data
analysis.

4. o Agents are able to identify the key issues and issues area in few
clicks.
o It can also help to detect abnormality and help agent to take prompt
action towards issues.
2014  Work together with MIT improve the quality of SAN environment
o Provided innovative idea for automation Qtree script in SAN
environment
 Commitment and Leadership Award
o This effort of improving the indicator such as MTTR, MTAI as well as
reduces top 5 incidents, Since corrective action implemented, the
total event alert and top 5 class event noise both had showed
nearly 40% reduction from ww43’14 until ww48’14.
 Received Outstanding Award
2013  Achieved IT Malaysia Possibility Thinking Bright Cool winner in PG
1H’13
o Provide innovative way support to check on the server OTP
provisioning issues
 Received the IT Malaysia Possibility Bright Spot winner in 1H’13 based
on the innovation idea he submitted
o Reduce the alert triggering for the GSM Infra operation to provide a
user friendly interface to assist the team to obtain the problem in a
shorter time
 Received Exceed Expectation Award
2012  Achieved GOLD result in GSM operation
o Involving various tape backup issues and requests throughout the
year restoration request from MIT group.
o Provide ideas CPP for GSM infra operation. Represent GSM Ebar
chairman to follow up related issue and problem solving
2011  IT Service Operation MVP Award
o Most valuable player in GSM/DCH, partnership in EBAR restore
operation focus.
2010  TD/MFG Q&R Recognition Award
o Deliver quality application to MFG (manufacturing process) and
reduce potential quality issues by involving in TD (technology
development team) in application development to handle robust
manufacturing environment.

5. 2009  Intel Excellent Award
o For development and accelerated ramp of industry’s smallest, thinnest
and lowest cost high densities flip chip packaging for Intel ATOM
processor.
 Intel Quality Award
o Excellence in performance to Intel value. Superb support in delivering
the Station controller training to cross site factory (Vietnam) and help
in smooth start up.
 Intel Division Recognition Award
o Delivering Automated Station Controller (SC) copy exactly (CE!) auto
audit capability using CPP
 Intel Division Recognition Award
o Successful simultaneous 1265.E2/FCBGA9 Platform LEC and AC
startup.
2008  Intel Division Recognition Award
o Enabling proper DRB closure for die picking mismatch issue with great
team with one month ahead the original schedule
 Intel Division Recognition Award
o Enabling KM5/KMCO factory shipped out the first revenue units.
 Intel Division Recognition Award
o KM5/KMCO factory startup smoothly
Certification
Q2 2016 Microsoft Certified Solutions Expert (MCSE)
Q2 2013 Microsoft Certified Professional (MCTIP)
Q1 2013 Certificate of EMC Administrator
Q1 2011 Certificate of Vmware Administrator
Q3 2011 Certified Linux Essential
Q3 2010 Certificate of Veritas Administrator
Q3 2010 Certificate of EMC Administrator

6. Q3 2010 Certificate of Suse Administrator
Q3 2008 Oracle University Certificate of completion
(Oracle Database 10g:PL/SQL)
Q2 2007 Six Sigma – Green Belt
Personal Skills
 Willing to learn, Sociable, Team Player, Strong analysis skills, fast learner and excellent
skills in communication and collaboration
 Written & Spoken Language:
o English, Chinese, Malay Language
 Programming Language Proficiency:
o Jave, PHP, ASP, SQL, MSSQL, Microsoft Visual Basic, C#, C, C++, HTML,
Python, PowerShell and etc.
 Software Proficiency:
o SEC/GEM Communication
o Data scientist prediction, Logparser, Checkpoint firewall, SMS, Winsus,
Exchange, Lotus Note, McAfee antivirus Server, Proxy Server and etc.
o Windows, Linux, Novell, HP-UX, Vmware, SAN, Sun Solaris Administrator
o Exposure to voice IP, print services, antivirus infrastructure, Active Directory
Infrastructure, VPN/SSL VPN, DNS, DHCP, DMZ setup.
o Distributed Database System
o Network Managements (Cisco Router / Switch Configuration / Pix), Network
Planning and Design
o PABX System Administration, Network System Admin and System Security