Long Tail Business Model and OSS/BSS

The document discusses a telco business model shifting from primarily offering a small number of popular products and services to large customer bases, to offering a significantly higher number of niche products and services each appealing to relatively small customer communities, known as the "long tail" business model. It notes managing the high number and variations of products under this model requires new capabilities around scalable product development, low production costs, easy search and purchase processes, and understandable pricing and billing.