The document outlines a 3 step process for defining and solving a problem: 1) Defining the problem through interviews with students and administration and establishing goals. 2) Creating an infrastructure by forming a student team, finding an administrator contact, and setting up platforms for brainstorming and feedback. 3) Prototyping potential solutions by exploring environments, requirements, and competitors, creating prototypes, and checking that goals are met, repeating the process if needed.