This document discusses the development of a Knowledge Hub to facilitate sharing of knowledge across local governments in the UK. It provides examples of how social media and crowdsourcing have been used by local governments to engage residents and solve problems. The Knowledge Hub will provide an online platform and tools to allow governments in the sector to securely share information and learn from each other. A beta launch is planned for April with the goal of supporting collaboration and innovation across local governments.

1. Local by Social: networked
innovation and the
Knowledge Hub
Ingrid Koehler
January 2011
Monday, 7 March 2011

2. A bit of history...
• Collaboration with
NESTA
• Building on Social by
Social
• The Internet as
Infrastructure
• Saving money,
innovating and
improving
Monday, 7 March 2011

3. Why local by social?
• huge
opportunities
• crisis as a lever
for change
• new technology
as catalyst
• pooling our
learning
Radhuset by permission of user To Die For on Flickr
Monday, 7 March 2011

4. Monday, 7 March 2011

5. Get satisfaction
Local crowd-sourced customer service
and problem solving
Monday, 7 March 2011

6. Patient Opinion
Monday, 7 March 2011

7. My Police
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8. Monday, 7 March 2011

9. Central Bedfordshire
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10. Coventry
Facebook and
Crowdsourcing
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11. Twitter engagement
from Dan Slee
Police at Old Trafford by Reds on Tour
on Flickr
Monday, 7 March 2011

12. Councillor engagement
Monday, 7 March 2011

13. It doesn’t have to be
the council’s
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14. Open engagement
localbysocial.net Sunderland March 4-5
Communities of Practice Blackburn March 18
Monday, 7 March 2011

15. Open government?
• Transparent
• Listening
• Engaged
• A movement, not a
moment
What if politicians invented the open source
way? from OpenSourceWay on Flickr
Monday, 7 March 2011

16. The focus of local
• Moving away from experimentation, but
staying playful
• Tackling common issues together through
the lens of real areas
• Doing useful things usefully
• Supporting local learning
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20. A central hub for
learning
local.gov.uk/knowledgehub
Monday, 7 March 2011

21. Monday, 7 March 2011

22. Extranet for the sector
• Immediate capability to share
knowledge across the sector
• Ability to securely share information
between partners and across
organisations
• Open source suite of tools to
provide the sector with knowledge
sharing capabilities
local.gov.uk/knowledgehub
Monday, 7 March 2011

23. When is it coming?
• rapid development NOW!
• apps development NOW! xSpend and
Inform
• Knowledge Hub conference 1 March
• beta launch April
• early summer
local.gov.uk/knowledgehub
Monday, 7 March 2011

24. Contact us
• www.local.gov.uk/knowledgehub
• www.twitter.com/knowledgehub
• www.twitter.com/localbysocial
• LocalbySocial.net
• Knowledge Hub community of practice at
http://bit.ly/KHubCoP
• ingrid.koehler@local.gov.uk
• www.twitter.com/ingridk
•
Monday, 7 March 2011

25. local.gov.uk/knowledgehub
Monday, 7 March 2011