The document describes an organization that has transitioned to an agile operating model over time. It started with 4 teams in 2014 and has expanded to include more teams, business units, and coordination across levels. The levels include delivery team, coordination, and strategy levels. The organization uses techniques like lean thinking, agile mindset, objectives and key results (OKRs), interactions like stand-ups and planning, and visualizations like kanban boards to manage workflows and drive performance across these levels. The goal is to achieve better customer satisfaction, faster delivery, and lower costs through this agile transformation.

1. Kulawat Wongsaroj & Kamon Treetampinij

6. 201420052001
Agile Manifesto
2010 2015 2016 2017
4 teams 2 teams
10 teams
+coordination
4 teams
+coordination
2 teams
13 teams
+coordination
+portfolio
e-payment telco
e-payment telco
central
bank
insurance
2018
6 teams
+coordination
insurance
Sale
2019
6 teams
+coordination
central
bank
4 teams
+coordination
bank
HR
Non IT Non IT
4 teams
+coordination
energy

8. Teal Organization
The House of Enterprise Agility LIW 7.0
Better - Faster - Cheaper
Customer Satisfaction

9. Teal Organization
The House of Enterprise Agility LIW 7.0
Customer Satisfaction
Better - Faster - Cheaper
Lean Thinking

10. LEAN THINKING
Improve
Whole
System
Limit
WIP
Time
Price
Cost
Value
Risk
Economic
View
Agile Teams

11. Teal Organization
The House of Enterprise Agility LIW 7.0
Customer Satisfaction
Better - Faster - Cheaper
Lean Thinking
Agile Mindset

12. AGILE MINDSET
Expect Change
Experience
Mindset
Attitude
Agile Mindset = ?
Plan Reality=
Adjust Early & Often

13. Teal Organization
The House of Enterprise Agility LIW 7.0
Customer Satisfaction
Better - Faster - Cheaper
Lean Thinking
Agile Mindset
Flight Levels

14. FLIGHT LEVELS
Delivery Team Level
OPERATION
Coordination Level
END-TO-END VALUE CREATION CHAIN
Strategy Level
STRATEGIC PORTFOLIO

15. FLIGHT LEVELS
team 1 team 2
Delivery Team Level
OPERATION
Coordination Level
END-TO-END VALUE CREATION CHAIN
Strategy Level
STRATEGIC PORTFOLIO
team 3 team 4

16. FLIGHT LEVELS
team 1 team 2
Delivery Team Level
OPERATION
Coordination Level
END-TO-END VALUE CREATION CHAIN
Strategy Level
STRATEGIC PORTFOLIO
team 3 team 4
value stream 1

17. FLIGHT LEVELS
team 1 team 2
Delivery Team Level
OPERATION
Coordination Level
END-TO-END VALUE CREATION CHAIN
Strategy Level
STRATEGIC PORTFOLIO
team 3 team 4
value stream 1 value stream 2 value stream 3

18. FLIGHT LEVELS
team 1 team 2
Delivery Team Level
OPERATION
Coordination Level
END-TO-END VALUE CREATION CHAIN
Strategy Level
STRATEGIC PORTFOLIO
team 3 team 4
value stream 1 value stream 2 value stream 3
management team

19. FLIGHT LEVELS
team 1 team 2
Delivery Team Level
OPERATION
Coordination Level
END-TO-END VALUE CREATION CHAIN
Strategy Level
STRATEGIC PORTFOLIO
team 3 team 4
value stream 1 value stream 2 value stream 3
management team
strategy

20. FLIGHT LEVELS
team 1 team 2
Delivery Team Level
OPERATION
Coordination Level
END-TO-END VALUE CREATION CHAIN
Strategy Level
STRATEGIC PORTFOLIO
team 3 team 4
value stream 1 value stream 2 value stream 3
management team

21. FLIGHT LEVELS
team 1 team 2
Delivery Team Level
OPERATION
Coordination Level
END-TO-END VALUE CREATION CHAIN
Strategy Level
STRATEGIC PORTFOLIO
team 3 team 4
value stream 1
management team

22. Strategic
Management
Operational
Portfolio
Project / Service
Coordination
Flight Levels Implementation
at a medical equipment company
Delivery Team Level
Coordination Level
Strategy Level

23. Teal Organization
The House of Enterprise Agility LIW 7.0
Customer Satisfaction
Better - Faster - Cheaper
Lean Thinking
Agile Mindset
Flight Levels
Objectives and Key Results

24. OKRs - Objectives & Key Results
O : Good Health
in a Year
KR : 10-Kg Weight Loss
from Ketogenic Diet
KR : Run 3Km
in 30 minutes
KR : 5-Kg Weight Loss
from IF 16/8
& 3Km Run
KR : No Weight Gain
from IF 16/8
& 5Km Run
KR : Run 5Km
in 30 minutes
KR : Body Fat
23%
KR : Water Content 55%
KR : Run 5Km
in 30 minutes
+3 months +6 months +9 months +12 months
30% 60%
100%
65%
70%
Where you
want to go?
Feedback

25. OKRs - Objectives & Key Results
O : Good Health
in a Year
KR : 10-Kg Weight Loss
from Ketogenic Diet
KR : Run 3Km
in 30 minutes
KR : 5-Kg Weight Loss
from IF 16/8
& 3Km Run
KR : No Weight Gain
from IF 16/8
& 5Km Run
KR : Run 5Km
in 30 minutes
KR : Body Fat
23%
KR : Water Content 55%
KR : Run 5Km
in 30 minutes
+3 months +6 months +9 months +12 months
30% 60%
100%
65%
70%
Where you
want to go?
Feedback
OKRs is a “planning tool”,
Not KPI replacement !!!

26. Teal Organization
The House of Enterprise Agility LIW 7.0
Customer Satisfaction
Better - Faster - Cheaper
Lean Thinking
Agile Mindset
Flight Levels
Interactions
standup
planning
improvement
dependency
strategic review
…
Objectives and Key Results

27. Strategic
Portfolio
Operational
Portfolio
Individual
Life
Frontend
Peripherals
MIS
Quarterly
Strategy
Review
Weekly
Standup
Quarterly
Retro
Weekly
Standup
Monthly
Retro
Unit Link
DMS
Group
Assurance
twice a
week
Standup
Monthly
Retro
Monthly
Dependency
Planning
BKK
IL
Dev
HK
Core
Dev
BKKG
A Dev
HK
GA
Dev
BKKD
MSDe
v
India
Vendor
Dev 2
India
Vendor
Dev 1
BKK
UL
Dev
Sprint
Planning
Sprint
Retro
Daily
Standup
Sprint
Demo
An Insurance Company
Monthly
Replenish-
ment
Delivery
Team
Level
Coordination LevelStrategy Level
What decisions?

28. Teal Organization
The House of Enterprise Agility LIW 7.0
Customer Satisfaction
Better - Faster - Cheaper
Lean Thinking
Agile Mindset
Flight Levels
Interactions Visualizations
Kanban Board
Sprint Backlog
User Story Map
Roadmap
…
standup
planning
improvement
dependency
strategic review
…
Objectives and Key Results

29. VISUALIZATION

30. Teal Organization
The House of Enterprise Agility LIW 7.0
Customer Satisfaction
Better - Faster - Cheaper
Lean Thinking
Agile Mindset
Flight Levels
Interactions Visualizations
Kanban Board
Sprint Backlog
User Story Map
Roadmap
…
standup
planning
improvement
dependency
strategic review
…
Objectives and Key Results

31. Wholeness
People can truly be themselves at work, focus
on their contributions and growth.
Self-Management
Pyramids are replaced by self-managing
teams, making everyone more powerful.
Evolutionary
Purpose
Energy is unlocked when personal &
organisational purpose are aligned.
Intrinsically Motivated People
Teal Organization
RSA ANIMATE: Drive: The surprising truth about what motivates us
https://youtu.be/u6XAPnuFjJc

32. Teal Organization
The House of Enterprise Agility LIW 7.0
Customer Satisfaction
Better - Faster - Cheaper
Lean Thinking
Agile Mindset
Flight Levels
Objectives and Key Results
Interactions Visualizations
Kanban Board
Sprint Backlog
User Story Map
Roadmap
…
mastery
autonomy
purpose
Intrinsically Motivated
People
self
management
wholenessevolutionary
purpose
Teal Organization
standup
planning
improvement
dependency
strategic review
…

33. Customer Satisfaction
Better - Faster - Cheaper
Lean Thinking
Agile Mindset
Flight Levels
Objectives and Key Results
Interactions Visualizations
Kanban Board
Sprint Backlog
User Story Map
Roadmap
…
Teal Organization
Improve Endlessly
The House of Enterprise Agility LIW 7.0
Teal Organization
standup
planning
improvement
dependency
strategic review
…
mastery
autonomy
purpose
self
management
wholenessevolutionary
purpose
Intrinsically Motivated
People

34. @kluak110
@korn4d