Susanna Rinaldo has 25 years of experience in software engineering, quality assurance, and testing. She has expertise in requirements collection, business analysis, testing, and ensuring projects are completed on time and on budget. Her skills include test management, auditing, process improvement, and training. She has led teams and managed projects in industries such as telecommunications, banking, manufacturing, and government.

1. Susanna Rinaldo CV Page 1
SUSANNA RINALDO
Date of birth: 08. 01.1964, Catania (Italy)
80131 Napoli (Italy)
Mail: Susanna.Rinaldo14@gmail.com
Skype: Susanna.Rinaldo14
PROFILE
25 years in ICT: Highly experienced in software engineering practices, technologies, quality assurance, testing,
team management, customer relations, processes and products, control techniques, interacting directly with
sales, delivery, customers’ and suppliers’ organizations, collaborating with multiple worldwide teams, as well as
dealing with different methodologies and tools. Focusing on Business Analysis, QA and Testing area, starting
from customers’ needs definition, requirements collection and allocation to User Acceptance Test, assuring high
customer satisfaction, driving & delivering quality software solutions through continual innovation in processes,
tools & techniques.
During the whole period, I made sure my organization achieved excellent results in different areas, based on my
motivation, passion and desire to contribute to moving forward in the best possible way, anytime, anywhere.
Over time, my ability to organize “joyful” teams with a strong commitment to achieving any goal has been
recognized.
MAIN PROFESSIONAL SKILLS BY AREA
Testing
1991-today
Practiced all Test lifecycle aspects, either from Functional or Non-Functional perspectives,
working on test strategies, test plans, test conditions, test scripts for manual and automated
testing, documenting test results, managing defects, reproducing and understanding root
causes, conducting UAT and reporting quality status measured against key performance
indicators and collaborating with multiple worldwide cross-functional development and test
teams, across multiple projects.
On behalf of Italy Region, deepen new processes and tools defined to use at HP corporate
level; define Best Practices through pilot projects to support the next phase of adoption;
produce overview and demo to Account Manager, Capability Manager and Project Manager
to raise awareness for their use; support projects during the adoption phase.
Main Role: Test Process’ SME; HP ALM SME; System Integration & UAT Focal Point; Test
Manager, Test Analyst.
Main Project: Italian Minister of Education Projects; Enel testing Services; HP Italy
Transformation Projects; MIUR Modernization Projects; SGR-Utilia Modernization Project;
A2A; SEC Services.
Major achievements: Several customer and projects supported improving test process;
Several awareness sessions provided and many people trained on Test Process and tools,
particularly on HP ALM; Several Proof of Concept presented to new customers; Several new
contracts signed.

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Software
Engineering &
Business Analysis
1991-today
As Leader, Process’s SME, Internal Auditor, Business Analyst, Analyst, System Integrator and
System Tester, During the whole period involved in all Software Engineering activities with the
main focus on Business Analysis area, starting from the client’s needs definition, requirements
collection and allocation to User Acceptance Test. Never leave out technical topics due to my
strong background as a technical expert, particularly on data modeling and analysis.
Here below a list of main duties:
• Define/qualify Client’s needs and requirements, conducting interviews and identifying
appropriate solutions.
• Trace detailed requirements to business objectives and higher-level requirements, to
ensure product/system/service meet client expectations, supporting several
project/system/team allocated on requirements.
• Develop and maintain Client and Project process documentation.
• Review and revise documents, proposals, processes, graphics and other materials for
clarity, accuracy, consistency, compliance. Assessments (on business process, needs,
organizations, etc.), defining "as is" and "to be" states, using different methodologies &
tool.
Main Role: Customer’ need Focal Point; Business Analyst; Analyst; Process’ SME; Internal QA
auditor.
Main Project: MIUR (Italian Minister of Education); Italian Department of the Interior; General
Motors; Prumerica Italy; L2L; Telecom; Deutsche Bank; MCTC (Italian Motor); Telecom; Italian
Railways; MEIE Assurances; SACE Assurances.
Major achievements: Several recognitions from Internal and external stakeholders and from
Customers. All Projects closed on time and on budget. Several projects recognized as CMM-I
compliant and/or with High Quality level.
Process Product
Improvement
2000 – 2012
(discontinuously)
Within defined action plans to achieve CMM-SW Level 3 and later CMM-I Level 3, engaged
several time in Process and Product Improvement area, being involved as a process SME within
SEPG in the achievement of all the most important Certification outcomes.
Main duties: Support Organization, projects and Business Function in transforming needs and
constraints into CMM compliant solutions throughout the entire lifecycle, carrying out
assessment on Processes and Projects, ensuring the full coverage against all Key Process Areas
(KPA) defined for Maturity Level 3. Specific tips about Project’s Processes definition,
Requirements Management and Definition, Technical Solution, Product Integration,
Verification and Validation, Decision Analysis and Resolution, KPAs in which QA has a
prominent role.
MajorAchievements: 2000:FULL assessmentSW-CMMLevel3; 2004: FULL-AssessmentCMM-ILevel
3;2012:SELF-AssessmentCMM-ILevel3ItalyRegiona MIURAccount.

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Quality Assurance
1994 – 2003
(discontinuously)
As a Certified Internal Auditor (DNV Certify) and/or process SME within SEPG, engaged
discontinuously from 1994 until 2003 in Quality Assurance area, being involved in the
achievement of all the most important Certification outcomes.
Main duties: Audit on Organization, Business Function and project. Control and evaluation
responsibilities, by means of Audits, verification and validation, about software processes and
products compliance with Organizational Standard Software Processes, assuring coherence
with International Standards, Organizational Objectives and Policy, Customers’ needs and
requirements.
Major Achievements: 1995: ISO 9001:1994 Telecommunications Division first certification; 1995: Italy
QMS definition and deployment; 1996: ISO 9001:1994 Caserta Solution Centre First certification; 1998:
FULL CMM-SW assessment L2; 2000: ISO 9001 Certification extension to other site; 2002: Global
SolutionManagementSystem(GSMS)Deployment;2003:ISO 9001:2000 (Vision 2000) Certification.
Several Certification gained in this area.
Research &
Technology
1991-1993
Beta testing of several software products (COTS). Prototyping activities. Product usability and
reliability assessment providing feedback for improvements to developers and Project
managers using products. Projects support through system performances, monitoring both
technologies standards and DB accesses.
OTHER SKILLS
Organizational
Skills
High Problem Solving ability and analytical and synthetic processing of information: always worked
on complex objectives for which this ability is a "vital" requirement. Often needed to "invent" fast
alternative solutions to assure coverage of the objectives on time and within cost.
Ability to work in a high stress environment: always involved in very challenging objectives
achievements, in which "healthy" stress seems like a good energy source to maintain a high level of
performance, especially in poorly defined contexts.
Team Working:willingnesstowork inateam,with extensiveexperience inmulti-ethnicandmulti-site
teams, always establishing co-operation based on an honest and professional approach with
managers, peer and clients.
Team Management: good organizational skills; several roles managing work
groups and/or supporting PMs and Organizations.
Other Professional
Skills
Training area: Frequently engaged in training activities, consolidating experience in organizing and
deliverytraining(morethan100sessions,withmajorfocusonQA,OrganizationalProcessandTesting)
and Organization Training Programs.
Sales Support: As Applications and Processes SME, I have supported several Technical Proposals for
Government tenders.
Presentation Skills: Several presentations delivered for peers, leaders and clients,particularly on
Process and Quality Assurance & Testing topics.
Other Technical and
Methodological Skills
Methodologies: IFPUG; PMM, Business Improvement Planning,Business Process Reengineering;
International Standards/Model:, ISO9001: 2000,CMM;
Tool: Erwin, Toad for Oracle, Toad for MySQL, My SQL Workbench; Bugzilla; HP ALM, HP AGM, HP
UFT, Limesurvey, Moodle;
Language: Fortran,C, C++, SQL,PL/SQL,JAVA,VB;
RDBMS: Oracle 11g, Oracle 10g,MySQL;
Office Automation: MS Project,MS Word,MS Excel, MS Power Point,MS Access,MS Visio.

4. Susanna Rinaldo CV Page 4
EDUCATION and TRAINING
1991 Mathematical Degree University of Naples
(Italy)
Final Evaluation 110
cum laude
1994 QMS Internal Auditor ISO 9001:2000 DNV CEPAS Certificate n. 014_04
1999 Auditor certification Renewal BSi Management System Attestato
2012 Software Tester Foundation ITA-STQB Certificate n. 12_0585
2012 Software Tester - Advanced Test Analyst ITA-STQB Certificate n. 12_0612
2012 Software tester - Advanced Test Manager ITA-STQB Certificate n. 12_0622
2013 HP Accredited Integration Specialist ALM 11 HP Expert One Certificate
LANGUAGES
Iauthorizethe processingofmypersonal information accordingtothe ItalianLegislativeD.Lgs.196/03.
Native Language Italian
Other Language English – reading and writingintermediate;spoken Englishbasic/intermediate.