Rachana Mishra is a software professional with over 5.9 years of experience in telecom billing systems testing. She has extensive experience testing Geneva Billing systems and currently works as an Assistant Manager of Application Testing at Vodafone Shared Services India in Pune. Prior to her current role, she worked as a Software Engineer for Tech Mahindra testing the BT Retail Billing System. She is proficient in functional testing, integration testing, and defect management.

1. RACHANA MISHRA
Contact : +919765999896
Email ID: er.rachanamishra@gmail.com
OBJECTIVE:-
Enthusiastic and highly self-motivated with extensive experience in Telecommunication domain &
Oracle Technologies, now seeking next challenging opportunity to keep my learning curve very high.
PROFILE:-
 5.9 years of Experience as a Software professional in the fields of telecom OSS/BSS, Billing
Systems
 Functional experience includes Telecom Billing system with over 2.5 years of experience in
Geneva Billing testing
 Strong knowledge and experience in manual testing e.g. Functional Testing, Component Testing,
Integration Testing, Sanity Testing
 Good Knowledge of Software Testing life cycle (STLC) and its components like Test Plan creation,
Test case and Test scripts creation etc.
 Sound knowledge in Billing, Payments, Rating, Credit Management, Debt Management and other
aspects of Telecom billing
 Involved in Defect Management Life Cycle through Quality Centre 9.2
 Expertise in coordination & delivering quality product to customer
 Hands on experienced in handling P1 and P2 live fault fixes testing by coordinating with
developer and designer within a short duration time line
 Effective interaction with team members during the whole testing phase
 Handled a team of 4 members efficiently
 Self-motivated with excellent interpersonal and communication skills
 More than happy to learn new technologies
 Have good customer interaction experience
EXPERIENCE SUMMARY:
 Since Jan 2013: Sr. Engineer – Application and Telecom Testing for Vodafone Shared
Services India. Recently promoted as Assistant Manager w.e.f. May’16
 August 2010 – Jan 2013: Software Engineer – Telecom Testing, Tech Mahindra Ltd, for BT
Retail Geneva IRB.
 June 2010 – August 2010: Initial Training program.
 Oct 2009 – May 2010: Lecturer in Rajasthan College of Engg For Women, Jaipur
ORGANISA TIONS :
 Since Jan 2013: Vodafone Shared Services India, Pune
 June 2010 – Jan 2013: Tech-Mahindra Ltd., Pune
ACHIEVEMENTS/AWARDS:
 ISTQB Certified Tester
 Champions Award for Best Performer amongst Testing teams in Vodafone Shared Services
 Geneva Level 1 Certification
 Geneva (Telecom Billing and Rating Tool) in Tech Mahindra (Internal Training)
 Telecom billing basic/Advance training in Tech Mahindra (Internal Training)
 Cookies Award for Best Performer in Project during 2012
 Continuously have been rated with “Outstanding” grade both the organisations I have worked
with

2.  Received many appreciations from our clients in British Telecom, UK and Vodafone Malta
 Engineering: 2nd Ranker in Branch
 H.S.C. Merit holder: 5th Ranker
 1st Ranker in Secondary class at school, CBSE Board
EDUCATIONAL QUALIFICA TION:
 2009 B.E from Govt. Engineering College Ajmer, Rajasthan University with 76.00%
 2005 HSC from St. Mary’s Convent Sr. High Sec. School, Ajmer with 79.40%
 2003 SSC from St. Mary’s Convent Sr. High Sec. School, Ajmer with 90.40%
TECHNICAL SKILLS
 BSS - COTS Products : Geneva Infinys Rating and Billing Manager RBM 5.3
 RDBMS - Databases : Oracle 10g
 Tools : SQL Developer, Toad, QC9.2, JIRA, Confluence, SoapUI
 Operating System : Unix, Windows
PROFESSIONAL EXPERIENCE:
Since Jan 2013 - Present
Project Name: Vodafone Malta Testing – Application Testing
Client: Vodafone Malta
Role: Sr. Software Tester (till April’16), Assistant Manager (w.e.f. May’16)
Responsibilities:
 Active participation in Release planning, Defining the test scope and Participation in Estimations
 Preparation of Test Scenarios
 Conducting Review with the designers and stakeholders for Test Coverage sign off
 Execution of Functional and Regression test scripts
 Identifying defects/faults and raising with relevant teams & tracking them according to the Defect
life cycle management using JIRA
 Coordinating with different teams to solve the existing issues
 Enhancements suggested in Codes, while testing
 Working closely with Support function groups in smooth deployment
 Mentoring the team
 Preparation of Test Logs, Test Summary Reports, RCA and the Lessons Learnt
 Visited Onsite (Malta) to complete and deliver an important project of Web chat
 Testing Live issues like P1 and P2
 Testing Adhoc requirements on daily basis
 Technologies Used –
UNIX, Oracle 10g, JIRA

3. August 2010 – Jan 2013
Project Name: BT Retail Billing System (Avalon Testing), Tech Mahindra Ltd.
Client: British Telecom, UK
Role: Software Tester
Responsibilities:
Avalon BT Retail system has customer base of over 25 million in UK, offering products varying from
PSTN, Broadband, Mobility, IPTV and Wholesale customers.
As a Software Tester my key roles and responsibilities were:
 Reviewing & signing off the component design documents, unit test specifications & unit test
results as part of Test Quality gate acceptance criteria
 Active participation in Release planning, Defining the test scope and Participation in Estimations.
 Performed Sanity testing on test environment
 Preparation of Test Scenarios
 Conducted reviews for Test Scripts, Test Scenarios and obtaining sign off from stakeholders
(business)
 Execution of Functional and Regression test scripts
 Performed comparative bill run
 Testing of all the impacted components in each delivery and verifying, validating and assuring
that the billing in system does not break down and the new functionalities are developed
successfully
 Test execution, Test reporting & effective tracking of the defects
 Leading Daily stand up with in team & tracking the progress
 Active participation in Go/No Go calls with Business/Delivery & Deployment Teams
 Technologies Used –
GENEVA, UNIX, Oracle 10g, QC9.2
STRENGTHS:
 Proven innovation and implementation of new solutions for business benefits
 Proven strong analytical & problem solving skills
 Strongly self-motivated and willing to take responsibilities on own
 Results-driven, hardworking team player and always willing to learn & improve further
 Excellent organizational and communication skills
 Excellent team player
Personal Details :
 Present Role & Organization : Sr. Engineer – Vodafone Shared Services India
 Date of Birth : 14th July 1987
 Languages Known : English, Hindi
 Present Location : Pune
 Gender : Female
 Marital Status : Unmarried
 Mobile phone : India - +919765999896
 Current Address : D-8 Harshal Park, Anand Society
: Near Cummins College
Karve Nagar, Pune,
Maharashtra - 411052
 Permanent Address : 719A/28 3rd Street Behari Ganj,
Ajmer,
Rajasthan - 305001