Tapas Raiguru has over 10 years of experience in the telecom industry working as a product manager at Nokia and as a senior software engineer at Sasken Communication Technologies. As a product manager, he manages five products and owns the user experience domain for Nokia's OSS business. He has experience leading teams, identifying business opportunities, and directing project execution. Prior to his product management role, he also led teams as a scrum master and area product owner. He has a BTech in Computer Science and Engineering and certifications in areas like scrum master, information security, and Six Sigma.

1. Tapas Raiguru
EDUCATION: B Tech. in Computer Science and Engineering (July 2006) – CET, Bhubaneswar
CONTACT DETAILS Email: tapasraiguru@yahoo.co.in, Phone: +91-9886107257
EXPERIENCE
 Nokia (Dec 2008 to Till Date)
 Sasken Communication Technologies (Oct 2006 to Dec 2008)
CAREER OBJECTIVE:
To prove myself as an indispensable part of my organization through dedication and perseverance,
nurturing my skills and talent, exploring myself in the process and thus walking up the corporate
ladder, proving at every step, a key player to reckon with.
SUMMARY
I bring with me more than 10 years of experience in telecom industry. Working as the Product
Manager for Nokia's Operation and Maintenance (O&M) Agent, Instance Network Element Support
and User Experience value streams, I own five different products and the complete user
experience domain critical for Nokia’s OSS business. During the tenure I have gained rich
experience in managing R&D teams, identifying business opportunities, formulating SOW (Scope
of Work), defining product road-maps, directing project execution, delivery and program
governance with internal and external stakeholders. I was involved in major project outsourcing
decisions including vendor selection, contract negotiation, KPI (Key Performance Indicator)
reporting, deliveries acceptance and risk mitigation. I am the driver for two of the top five
business objectives for the Business Unit set by the leadership team. I am handling the customer
engagement and delivery for Nokia’s top two customers in terms of revenue.
Prior to the Product Management role, I also have proven expertise in leading various cross
functional teams as a scrum master and area product owner.
In addition, I have prior experience with Sasken in designing, coding and testing of complex core
products, platforms and applications. I have also driven the acceptance tests, continuous
integration and customer support and engagement which fetched me “Trusted Person for the
Client (TPC)” award.
TRAININGS AND CERTIFICATIONS
 Nokia’s Product Management Master Classes including Competitors and Market Intelligence,
Product Positioning, Business Case, Customer oriented design (COD), Lead customer
engagement, Feature screening and product life cycle management
 Completed Nokia’s leadership academy courses including Presentation and Negotiation
skills, Leaders as coaches, Leading without authority and servant leadership
 Certified Scrum Master
 Certified Information Security champion
 Cloud Ambassador
 Six sigma Purple certification

2. PROJECT - 1
NetAct User Experience (Jan 2015 – Till Date)
As Product Manager in Nokia
Vision: To make usability as the differentiating factor for Nokia’s element/network management
system, ‘NetAct’ ensuring best in class customer experience
Team Size: 70 (Global)
Major Responsibilities:
 Market study and competitors analysis to identify business opportunities
 Product portfolio, life cycle management and life extension decisions
 Chairing the UX (User Experience) community meeting and UIB (User Interaction Board)
 Defining the long term vision and road-map for NetAct usability and execution
 Preparing Customer demos and communication materials
 Product Backlog management, feature screening and prioritization
 Conducting CAF (Customer Alignment Forum) and bi-weekly program governance meeting
with key internal stakeholders
 Defining the ‘Definition of Done’ and ‘Condition of Satisfaction’ and sign off for all customer
deliveries
 Budget allocation
 Feature Screening and Prioritization based on customer team interlock process
 Preparing VBA (Value Based Argumentation) for new sellable features to attract new
customers
 Driving innovation to be at par with emerging technologies and outperform competitions
 Interfacing with Customers, Value Stream Leaders and R&D teams spanning across more
than 10 countries ensuring the commitments are kept
Operation and Maintenance Agent and Validation Tool Kit (Jan 2015 – Till Date)
As Product Manager in Nokia
Vision: Every Network Element that is shipped out of Nokia would have the O&M Agent software
sitting on it
Team Size: 40 (Bangalore and China)
Major Responsibilities:
 Product portfolio, life cycle management and life extension decisions
 Bringing best in class innovation into the O&M agent products to win customer deals
 Decision on new interfaces and modelling to support Cloud and 5G (IoT) deployments
 Expanding the O&M Agent footprints across Nokia covering core, radio and transport
network
 Preparing Customer demos and communication materials
 Product Backlog management, feature screening and prioritization
 Budget allocation, defining program objectives and KPIs (Key Performance Indicators)
 Feature Screening and Prioritization based on customer team interlock process
 Participate in the RCA (Root Cause analysis) of the customer issues and ensuring faster
resolution
 Project risk management and handling customer escalations
 Conducting CAF (Customer Alignment Forum) and bi-weekly program governance meeting
with key internal stakeholders
 Driver of the initiatives ‘Instance Network Element Support (INES)‘ and VTK Certified NE

3. PROJECT - 2
Operation and Maintenance Agent (Jan 2012 – Dec 2014)
As Area Product Owner in Nokia
Vision: Securing project deliveries and getting back the customer confidence
Team size: 40
Major Responsibilities:
 Gathered detailed requirements, understanding business needs and major objective of the
project, prepared the delivery plan and executed that with the help of other key
stakeholders
 Conducted workshop with all relevant Stakeholders across globe to prepare a project
recovery plan and executed that with precision
 Regular interaction with the customers to show the progress and keep them engaged
 Rewarded/recognized good performers in the team
 Business trips to China for resolving customer blockers and be the single point of contact
for the R&D teams in Bangalore
 Lead major project outsourcing decisions including vendor selection, contract negotiation,
KPI (Key Performance Indicator) reporting, deliveries acceptance and risk mitigation
PROJECT – 3
Operation and Maintenance Agent (Jan 2011 – Dec 2011)
As Scrum Master in Nokia
Vision: To implement agile methodologies, process optimization and team building
Team Size: 20
Major Responsibilities:
 Did a root cause analysis of the attrition in the team, took necessary measures and helped
to build the team from scratch
 Coaching the team on Agile methodology, reducing waste, optimizing the process and
saving OPEX and CAPEX for Nokia
 Leading the teams during sprint planning and execution, reviews, customer demos and
retrospectives
 Arranging workshops with other R&D teams to share best practices and implement those
 Contribution towards development, testing and ensuring the products are delivered on time
with utmost quality
 Handled customer escalations and shielded teams from the pressure from the top
management

4. PROJECT – 4
Operation and Maintenance Agent (Dec 2008 – Dec 2010)
As R&D Engineer in Nokia
Major Responsibilities:
 Conceptualizing and driving the successful completion of project AMOEBA (Agent, Mediation
and OES bonded for action) with a small team of 5. That was the first time people saw the
end to end integration of Network element, mediation and the Nokia’s new EMS (Element
Management System)
 Leading the acceptance testing activities including regression, system and performance
testing of major releases
 Integration of memory profiling and static analyser tools to detect error during
development and reduce fault leakages
 Implementing algorithms and keywords to cover complex customer use case automation
 Was part of the “Virtual Task force” created to help resolve customer blocking issues
PROJECT – 5
Open EMS Suite (Oct 2006 – Dec 2008)
As Senior Software Engineer in SASKEN
Major Responsibilities:
 Development and testing of 2 Major Releases ( OES-1.1 , OES-1.2 )
 Setting up the lab environment and continuous integration pipe from scratch
 End to end automation of the manual regression test cases, generating a savings of 2 man
hours a day
 Acting as single point of contact from Sasken towards the client
REWARDS AND RECOGNITIONS
 Outstanding Performance Award three times in a row for customer delivery and co-
ordination
 Completed Nokia’s leadership academy courses including Presentation and Negotiation
skills, Leaders as coaches, Leading without authority and servant leadership
 9 SPOT awards for innovation, team building, performance excellence and process
optimization
 Certified Information Security champion
 Everyday Excellence Award for mentoring and on-board training for the new joiners
 Was awarded the title of TPC (Trusted Person for Client) during my tenure in Sasken
OTHER INTERESTS
 Lead vocalist of the Nokia Music Club, “MuziCafe”
 Playing Guitar and Piano
 Event organizer at Nokia Bangalore
 Member of Nokia Toast Master’s club
 Modern arts
 Badminton and Table Tennis