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Michelle Shannon has experience in supply chain analysis, account management, customer service, and banking. She has a B.A. in Management from Webster University. Her previous roles include logistics coordinator at Anheuser Busch, student assistant at Webster University, bank teller at Royal Banks of Missouri, and customer service agent at Enterprise Holdings. In these roles, she analyzed inventory and sales data, processed transactions, resolved customer complaints, and built client relationships. She also has volunteer experience with Girl Scouts and Webster University programming contests.
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- 1. Michelle R. Shannon michelleshannon314@aol.com 314-532-0964 _________________________________________________________________________________ Expertise Supply Chain Analyst Achieved consistent results for past employers by managing inventory, providing account management processing transactions, and mediating customer complaints. Sustained accountability by completing activities carefully to save time and resources. Maximized customer experiences by being approachable and ready to assist each client with general inquiries to conflict resolution. Gathered information to ensure sound decisions were made. Negotiated with staff and customers to build and maintain client loyalty. Planned, organized, and managed employment and academic activities to continue self development. Professional History Anheuser Busch Companies, Inc., St. Louis, MO. Logistics Coordinator; Contract( July- September 2015) • Increased product sales by analyzing company database to determine the volume of merchandise needed for wholesalers to meet international customer demands daily. Established lowest error rate in department by reviewing and processing information consistently to reduce shipping problems in future. Only logistics contractor selected to give speech to 4 senior managers and 46 team members for department meeting. Webster University- Bursar Office, St. Louis, MO. Student Assistant; Temporary(January-May 2015) • Took the initiative to take on additional assignments to reduce the overall work load of the office. Handled confidential information carefully to maintain customer privacy and to bill government and public organizations for services rendered. Royal Banks of Missouri, St. Louis, MO. Bank Teller; Summer Job (June-September 2014) • Built relationships with clients by following up regularly to verify account activity, inform them of changes, and process transactions on their behalf if needed. Reduced client wait time by managing over $10,000 at any given time and being familiar with common transactions customer demanded. Enterprise Holdings, St. Louis, MO. Customer Service Agent; Summer Job (May- August 2013) • Demonstrated creative problem solving skills by recommending the best alternative to complaints by listening to customers and company personnel feedback and researching the matter further through reviewing rental records and company policies. Identified customer geography by listening to the tone of voice of customers and the type of inquiry they were making.
- 2. Volunteering History Girl Scouts of Eastern Missouri, St. Louis, MO. Volunteer; Taste of World Friendship event; (June 24, 2015) • Supervised girl scouts and team leaders to ensure activities were engaging by preparing game equipment and communicating with them during each activity Webster University, St. Louis, MO. Team Manager;11thAnnual High School Programming Contest; (April 5, 2014) • Encouraged high school youth to prevail by voicing my confidence in them when they faced the most difficult challenge of the competition Center for Hearing and Speech, St. Louis, MO. Development Department Volunteer • Volunteered by handling a variety of tasks at the facility and taking time out to participate in external health fair and fundraising events Education Webster University, St. Louis, MO. B.A., Management, May 2015