This document provides a summary of qualifications for an experienced social services professional. It outlines 20 years of experience in areas such as clinical assessment, program development, case management, teaching, and leadership roles in government boards. Core strengths include assessment skills, communication, training, and knowledge of legislation. Education includes degrees in psychology/sociology as well as certificates in teaching and working with families.

1. PROFESSIONAL SUMMARY OF QUALIFICATIONS
Summary of Qualifications
A progressive career history, consisting of extensive practice experience and leadership roles, with a sound understanding of current
fieldissues. Highlyexperiencedwiththeinterpretationanddevelopmentofbroadstandards of professionalpractice,legislativepolicies
and practice guidelines, Program design, development and project management.
Core Leadership Strengths
 ClinicalAssessmentSkills  Public/StakeholderRelationshipsand Presentations  Professionalism
 Makingand qualifyingdifficultdecisions  Timelyand respectfulcommunication  Training/coaching
 Knowledgeofvarious legislation/acts  Interpretationof standards/policy  Conflictresolution
EDUCATION
 Lean SixSigma Master Black Belt Certification, ProSource In Progress
 Social Development Studies, Post Degree, Renison College, Waterloo In Progress
 Fundamentalsof Teaching Certificate, Sheridan College, Oakville 2011
 Certificate in Working with Children and Families, Hincks-Dellcrest Centre,Toronto 2007
 Bachelor of Arts Degree:Majors - Psychology/Sociology, Minors - Politics/Women’s Studies, Lakehead University 1999
 Social Service Work Diploma, Confederation College,Thunder Bay 1994
PROFESSIONAL MEMBERSHIP
Ontario College of Social Workers and Social Service Workers member in good standing since 2001
RELEVANT EXPERIENCE
Elected Council Member, Mar 2015to Present
OntarioCollegeofSocialWorkers andSocialServiceWorkers, ON
Program summary: “The Council is the 21-member governing bodyand board of directors that manages and administers College
affairs” from the OCSWSSW website
Appointed PublicMember, April 2015 to Present
Consentand Capacityboard,Southwest Region
Programsummary: “An independentprovincial tribunal, the Consent and CapacityBoard's (CCB) mission is the fair and accessible
adjudication of consent and capacityissues, balancing the rights of vulnerable individuals with public safety. The CCB's key areas of
activity are the adjudication of matters of capacity, consent, civil committal and substitute decision making” extracted from the consent and
capacity board website
CaseManagement Systems Coordinator, Mar 2011to Present
FamilyandChildren’sServicesof the Waterloo Region,Kitchener,ON
Program summary: Coordinate specialized responsibilities combining help desk support and project management activities;
simultaneouslyintegratestrongcasemanagement,social services,agencypolicyandtechnicalsystemsknowledge, to help end-users
navigate Case Management System (CMS) and assist with effective problem resolution
Jennifer Hamiltonjennham73@yahoo.ca
JH
Jennifer Hamilton Page 2 of 3
jennham73@yahoo.ca

2. Additional Responsibilities
 Use detailedpolicyknowledgetoprovideexpertise onstandards for caserecordings,fileand reportmanagement.Ensure
compliancetospecific policyreportingrequirements,qualityassuranceandcontrolstandards,governedby OntarioChildand
FamilyServicesAct/Ministry of ChildrenandYouth Services
 Assume leadershipandtrainingresponsibilitiestoprovideinstructionto staff andoversee skillsdevelopment. Coordinatemultiple
projectmanagementactivities,whichincludeliaisingwithcross-functionalagencydepartments,vendormanagementand
develop/maintainaccesstodocumentation
Professor (Social Service Worker Diploma Program), Sheridan College, Locations in Peel, ON Sept2010to Present
Programsummary: Maintainup-to-datefieldknowledgethroughthefacilitationofpost-secondarycourses.Instruct courses related to
professionalpracticeissues,interpretingcurrentlegislativepolicy,socialserviceworkmodelsandclinicaltechniques. Support students
to acquire hands-on practice experience, through liaising with student placement agencies
Program Facilitator, Partner Assault Response (PAR) Mar 2002to Present
Programsummary: facilitate groupsemployinga psycho-educational processes and therapeutic approaches, to support individuals
identified as using abusive behavior.
Additional Responsibilities
 Adapted PAR program curriculumtorelatedtopic areas,suchas understandingabusivebehavior,responsibility, relationships and
substanceabuse,by incorporatingcurrentMinistryof the Attorney Generalguidelines
Initial ResponseUnitIntake (Contract) FamilyandChildren’sServicesof the Waterloo Region,Kitchener,ON Feb 2009to Sep 2009
Programsummary: Provide protective andpreventative serviceas mandatedundertheChildandFamilyServicesAct to familiesand
children;investigate complaintsofchildrenallegedtobein need of protection, assume case management responsibilityfor protection
caseload; assess family and individual functioning; provide therapeutic intervention to clients; provide protective services to families,
preparereports, correspondenceanddocumentsforinternalandexternaluse. Use highlyskilled criticalthinking,professionaljudgment
and analytical strengths, to activelymanage caseloads and gather all relevant information
Family Violence Clinician, Familyand Children’s Services of the Waterloo Region, Kitchener, ON Aug 2006to Mar2011
Programsummary: Conducteffectiveclinicalinterventions within groupand onindividualbasiswith an emphasisonengagingmenin
service. Facilitate internalandexternaltrainingonDomestic Violenceanditsimpactonchildren. Liaisewithcommunityagencies and
establish treatment partnerships, to promote optimum client success. Manage multiple responsibilities for program creation and
development
Responsibilities
 Established CaringDadsProgramin the Kitchenerlocation,to supportabusive fathers and/or thoseat-risk for abuse;based on
jointcurricula/initiativescreated bythe University of TorontoandChangingWays (Non-ProfitOrganization):
 Co-created SavvyProgramto addressviolenceissuesfor femaleyouth: Submittedsuccessful program andfunding proposal,
developedcurriculum,administered/facilitatedprogram andrecruited participants
Jennifer Hamilton Page 3 of 3
jennham73@yahoo.ca

3. Bail Program Coordinator, John Howard Society, Brampton, ON Nov2004to Aug 2006
Program summary: Supervise clients on primary grounds and conducted ongoing psycho social assessments using various
methodologies including the LSI-or as well as ongoing case management to reduce recidivism. Promote beneficial working
relationships with court staff and probation and CMHAfor defendants who presented with mental health difficulties.
Responsibilities
 Managedsupervisoryprogram functions,aswell as multiplefrontlineaccountabilities. This includedconductingoffender
assessments,determiningeligibilityfor release, synthesizing/presentingappropriateplansofsupervision to the courts,authoring
conditionsofreleaseandissuingwarrants
 Effectively directedawiderange of training,clinical supervision,coaching/mentoringandorientationresponsibilitiesfornew staff,
students andvolunteers; activities werecomprisedofinstructiononcourtprocedures,managingjobshadowing,performance
reviews, providing constructivefeedbackandhandlinganyrequireddisciplinaryactions
 SuccessfullylaunchedandopenedaBailSupervisionProgram location;independentlyoversawallaccountabilitiesforlocating/
evaluatinginitialfacilities,liaisingwiththejudiciary,buildingrelationshipswithcourtstaff andproviding program education
ADDITIONAL WORK HISTORY
I have actively worked in the Social Service field 1991, specializing in Advocacy, Domestic violence, mental health issues and their
associated barriers. I have served on 3 Boards of Directors totaling 11 years
I would be happyto provide a detailed list of those opportunities upon request.
INTERESTS AND PROFESSIONAL TRAINING
 CAPM (Certified Associate in ProjectManagement) CertificationTraining Course, CBT Nuggets 2015
 OCSWSSW Council training and Complaintscommittee training 2015
 Consent and CapacityBoard Training 2015
 Attachment and the circle of security: Bridging the gap between research and practice 2014
 Power dynamics – management 2014
 VicariousTrauma training 2014
 Paternal Filicide in the Context of Domestic Violence (webinar) 2013
 Anti-Oppressive Practices 2013
 Maximizing Professional Effectiveness inTurbulentTimes 2013
 The Attachment RoadmapTraining 2013
 Dialectical BehaviorTherapy 2013
 PART webinar – Rebecca Proehl on changemanagement 2012
 Forensic InterviewingTechniques 2008
 Narrative Conversation withMen about Perpetrating Abuse 2008
 Working with Children and Families Certificate 2007
 Trauma: Working with Women Abuse Survivors 2007
I enjoyparticipatingincharitablerunssuchasthe ScotiabankMarathon,CNTower climb, Mudderella as well as spending quality
time with mywonderful daughter
Additional Training, Job descriptions and References Available upon Request