The document discusses online training for chat volunteers for L-NET library services. It proposes: 1) Training volunteers through online chat to make it more accessible and allow volunteers to begin helping patrons more quickly. 2) Volunteers would first receive in-person training from Emily, then could log on to help patrons through chat either the same day or next day under the guidance of a mentor. 3) The mentor would guide the volunteers and have them only answer chat questions from the mentor at first to gain experience before helping real patrons.

1. Lightning talk 5 minutesNormaLeistiko@mac.com Just a thought Train volunteers through chat Volunteer

3. On Line Training for Chat Honor your co workers Formula Train -a starting place

4. L NET can get more volunteers More Volunteers Offer experience & chat training PR, Great experience Get MLS MLIS students to volunteer PR, visit Emporia (I can easily give the PR)

5. Basic training Lnet the same ADDITIONAL TRAINING IS online THROUGH THE chat chat chat VOLUNTEERS WOULD STILL HAVE TO GO TO EMILY'S TRAINING TO GET PASSWORDS ETC

6. Then live training Volunteers go to Emily’s training and get log on and technical info and test THEN VOLUNTEERS COULD LOG ON AS AN L-NET LIBRARIAN SAME DAY OR NEXT DAY So immediately they are on LINE But answer only calls from mentor They need to see what it is like

7. Volunteer CHATS Volunteer answerscalls from“mentor” onlyfor a weekor month

8. MentorLearn says Page set up suggestions 3 tabs Sites to search simplified .edu .gov Prank calls or calls from P.E. Nis or Willi

9. Page set up suggestions 4 tabs >

10. Sites to search simplified .edu OR .gov

11. MentorLearn says Prank calls or calls from P.E. Nis or Willi Mentor helps you find: http://www.oregonlibraries.net/crisis Suggestions of MentorLearn:

12. Great Resources, BUT I couldn’t find them

13. Business world and customers are whom you work with too Demming training Dr. W. Edward Deming and Quality Control Customers treat well Our customers are library patrons In business a CO-WORKER IS A CUSTOMER TOO Treat Co-WORKER AND Volunteers as treat customer/patron

14. Volunteers and Co-Workersare PATRONS TOO Honor co workers and volunteers Training through chat Quick and easy and accessible