If you want to be central to the doubling of UK revenue for this global leader within Building Products then get in touch now! You'll need to have: ➡ Proven director level experience of driving an after sales / product life cycle strategy. Developing your businesses best in class service levels ➡ Experience of leading the introduction of digitalisation into product or service offerings (IoT, AI, Big Data) ➡ A history of developing teams of aftersales engineers Our client is not precious on product, service, or industry background.

1. www.collingwoodsearch.co.uk
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OPPORTUNITY
Life Cycle Solutions Director
For a globally leading building products manufacturer

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COMPANY
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Collingwood is proud to be the retained Search partner
with this genuine globally leading building products
manufacture who is at the forefront of innovation into
sustainable products and solutions.
Operating for over 50 years, our client is one of the world’s
leading names in the manufacture of solutions sold into
both commercial and residential buildings. Their brand is
renowned globally for its technological advancements
and quality.
Employing some 150,000 people globally, within the UK
alone, this manufacturer has doubled turnover over the
past 10 years. Through continued innovation within their
ranges, this figure will continue to accelerate at pace over
the coming years. The government’s need to cut carbon
emissions will only add to this.

3. ROLE CONTEXT
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Summary of role:
• Lead on driving customer excellence throughout all post sales activities including, commissioning, maintenance,
repair, remote optimisation and decommissioning of commercial products across the division. Ensure the
manufacturer is viewed as providing the best-in-class service.
• Manage the integration of Internet of Things (IoT), artificial intelligence (AI) and data capture / analysis into the
post sales activities being offered. This person will lead on the division’s Advanced Innovation Plan currently
being executed.
• Personnel. Engineers trained to install and maintain products are in high demand and short supply. Driving
resource efficiencies through learning and development, the utilisation of remote access services along with the
greater utilisation of the firm’s apprenticeship scheme, are all considerations in meeting this resource challenge.
Reason for recruitment:
• Replacing previous incumbent
Reports To / size of indirect team:
• Head of Division (MD level) / 45 largely established, technically strong employees, three direct reports
Location:
• Access to this businesses Northern Home Counties head office is required two days per week

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KEY
RESPONSIBILITIES
To have direct responsibility for this aftersales/service departments budget, sales
revenue, operational and P&L performance.
To be responsible for all day-to-day operational aspects within this department,
ensuring optimized organisational structure and resourcing to deliver the current
Innovation plan.
As a member of the Leadership Team (LT) work alongside and support the
Divisional Manager and LT colleagues in the development, implementation, and
reporting of the overall division’s business strategy.
To lead, manage and motivate direct reports to ensure high levels of colleague
engagement across the department and the effective delivery of objectives and
KPIs as appropriate within each area.
To ensure that the customer experience levels across the department exceed
industry expectations and all measures necessary to achieve this are in place,
continually reviewed and updated.
Working with the Business Support Director and other members of the Division’s
LT, to ensure the correct level of governance and communications are in place to
support all proposed business changes and adhere to the Division’s overall
continuous improvement methodology and practice.
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CANDIDATE
PROFILE
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Working at leadership team level with the ability and experience to operate with an enterprise
mindset contributing to the formulation of Division’s wider strategic plans.
Operationally sound, experienced in leading change management programmes and projects in
matrix organisations.
Technically sound with experience of developing and implementing strategic and operational
plans in order to be able to grow the Commercial Service and Maintenance business.
Experience of leading the development of a new “Life Cycle” service and product offering to
include “Software as a Service” and create new market opportunities in accordance with the
current innovation plan (IoT, artificial intelligence etc).
A good appreciation of how products impact their customers sustainability credentials, together
with an understanding for current operational legislation and the latest political green agendas
and policies.
Knowledge and experience of leading contractual negotiations and analysing contract risk.
Sales performance management tools and techniques knowledge.
Customer focused, with a commitment to service, quality, continuous improvement and the
delivery of an excellent customer experience.
Strong commercial acumen and relevant commercial experience together with financial literacy
and budgetary experience.
High emotional intelligence, excellent communication with ability to build relationships and
deliver change.
Analytical with the ability to interpret, understand and act upon information and data from
many sources

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AND IN RETURN...
This is a fantastic opportunity to inherit what is already a well ran department, with a loyal and
strongly performing team.
Added to this, the opportunities for UK performance continues to build, as characterised by a
robust demand from our commercial customers, in conjunction with government outlined
policies. Anticipated growth, stemming from the UK business unit as well as expanding global
focus, is more than just an aspiration. This presents a significant opportunity to elevate the
service offering to the next level.
Along with a strong fringe benefits package, Collingwood’s client will not let basic salary be a
barrier to gaining access to the best talent in the market.

7. FIND OUT MORE
For further details on the company and this exciting
role, please contact
Mark Goldsmith at Collingwood who will be happy to share
further insight.
+44 7738 771720
Mark.Goldsmith@collingwoodsearch.co.uk
http://ww.collingwoodsearch.co.uk/
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