The document provides information about the Public Services Division of the Thomas G. Carpenter Library at the University of North Florida. It summarizes that the division has 6 librarians, 2 vacancies, 2 A&P staff, and 12 USPS staff. The mission of the division is to assist patrons in finding information, provide access to information and services for orientation, and teach research and lifelong learning skills to students and advance faculty engagement. Areas of responsibility include instruction, reference, distance learning, marketing, government documents, interlibrary loans, course reserves, and collections management. It also provides statistics about the student population at UNF.

1. PUBLIC SERVICES DIVISION
LISANDRA R. CARMICHAEL
DIRECTOR
OF
PUBLIC SERVICES
THOMAS G. CARPENTER LIBRARY
OCT 9, 2013

2. WHO WE ARE & WHAT WE DO
S TAFF
 6 Librarians (+ 2 vacancies), 2 A&P, and 12 USPS
M ISSION
 Assist library patrons in finding information,
 Facilitate access to information and orient patrons via services, programs, and outreach;
 Teach students concepts and skills necessary for current research and lifelong learning,
and
 Advance the strengths and scholarly engagement of the faculty.
S OME A REAS
OF
R ESPONSIBILITY
 Instruction
 Reference Services
 Distance Learning
 Marketing and Outreach




Government Documents
Interlibrary Loan & UBorrow
Course Reserves
Periodicals and Media
 Collection Management (General, Reference, and Government Documents)

3. STUDENTS AT UNF
As of Fall 20121
10,298 full-time undergrads
4,332 part-time undergrads
14,630 undergrads
Average age of undergrads = 23.99
1 University
of North Florida, Office of Institutional Research and Assessment. (2012). Fall
2012 Student Data. Retrieved from http://www.unf.edu/oira/student-data/Fall_2012.aspx

4. COLLEGE STUDENTS TODAY
Net Gen Information Environments Will:2







“Millennials are on
course to become the
most educated
generation in
American history, a
trend driven largely
by the demands of a
modern knowledgebased economy, but
most likely
accelerated in recent
years by the millions
of 20-somethings
enrolling in graduate
schools, colleges or
community colleges
in part because they
can’t find a job.”3
Provide individual and group learning spaces
Support access to and creation of information resources
Offer staff and faculty development and training
Provide staff with a range of technology and information skills
Effectively market services to all groups of potential users
Integrate physical spaces and services with virtual spaces and services
Build community
2 Lippincott,
J. K. (2005). Net generation students and libraries. In Oblinger, D. G. & Oblinger, J. L. (Eds.). Educating the net generation
(pp. 196-210). Retrieved from http://net.educause.edu/ir/library/pdf/pub7101.pdf
3
Pew Research Center. (2010). Millennials: Confident, connected, open to change. Retrieved from http://www.pewsocialtrends.org/2010/02/24/millennials-confident-connected-

5. LIBRARY
COLLABORATIVE STUDY NEIGHBORHOOD
place
comfortable
collaboration
group study
study
reflect
relax
socialize
sense of community
flexible
technology
smaller
groups

6. WE BUILT IT AND THEY
CAME!

7. SURVEYING LIBRARY USERS