Current Resume

1. Lia Woodward
Denver, Co / 720-327-9328 / jademoon8605@gmail.com / www.linkedin.com/in/liawoodward
Skills Include: Adobe Suite, SalesForce Marketing Cloud, Netsuite, MicrosoftPower Point, Excel, and Visio
Retention AccountExecutive 11/16 – 8/17
Comcast Business
 Supported ComcastBusiness Services in efforts to retain and grow existing customer base
 Worked with and solved issues for business customers in need ofvarious types ofsupport: billing, technical, and
service
CustomerAccountManager& EquipmentReturn Team 2/15 – 11/16
Comcast Business
 Created and directed EquipmentReturn Team: contacted customers with returned equipmentin order to prevent
customer churn. Average contactresolution between 80-100 accounts monthly with average save rate of 54% =
highestin my department
 Developed tracking and reporting system for ERT; produced results monthly
 Created and maintained inventory data for Comcastequipmentwarehouses in order to keep track ofreturned
pieces for re-distribution
 Led training committee, developed training models and trained peers on new technique and marketdata
 Contacted “at risk” customers to mitigate churn by resolving issues and renewing service order agreements
Certified Collector/Researcher 4/10 – 5/14
Medical Data Systems
 Developed and maintained training materials on Fair DebtCollection Practices Act& HIPAA law updates, held
training classes for new frontline employees
 Served as primary and secondary medical collector, accountmanager, and clientservice activist
 Credit counseling & debtnegotiation clientliaison
 Utilized clientdatabases for insurance billing and research processed payments
CollectionsManager/GraphicDesigner/ Trainer/SalesRep 11/05 – 2/09
Alabama Publishing Group
 Trained sales staff on pricing, bestpractices, ad sizes,contractwriting, and proper system use
 Developed training materials currently used for staff
 Collected on pastdue Business contracts (90 days +)
 Re-contracted business agreements for advertising
 Assisted with designing advertisements for yellow page telephone directories (10 counties)
Training Courses Completed
o A LeadersImpacton Climate
o ProfessionalPresentationSkills
o Leadership:ImpactforInclusion
o Virtual:ExploringLeadership,DISC&Insights™