SlideShare a Scribd company logo
Urvashi Athavale
Saloni Mehra
Qais Husein
Sheikh Rematullah
Core
Product
 Lenovo is an engineered laptop for personal
and business purposes
Product Mix
 Cooling system - Lenovo systems are built to
lessen heat in critical areas
 The fans are specially designed to run quietly
with the least amount of power.
 Less strain on the system's components,
lower power consumption, and more comfort
for the user handling the system.
Product Mix
 Design - Lenovo has won more than 100
international awards for forward-thinking
design.
 Reliability - Notebooks pass 8 military specs
for ruggedness under extreme hot, cold,
humid, or dusty conditions.
Price Mix
 Priced between INR 65,000 – 70,000
 Costs almost the same as rival HP ENVY dv6
 Performance almost same
 Lenovo is for a power user whereas HP is a for a
balanced user between basic office work and
gaming and designing
Promotion Mix
 Ad campaigns of Lenovo Ideapad - rugged
vision; encourages real action.
 HP Envy – Design, multimedia features,
graphics
Place Mix
 Both available at retail electronic stores
 Lenovo is pushed by sales force (Exhibit
Reliance Digital and Croma)
 Thousands of support reps worldwide
 Consistently ranked as a top provider of
customer support in surveys.
 Warranty Extensions available for periods of
up to five years (product specific)
 Priority Technical Support - direct anytime-
access to the right level of tech support on
the first call
 Faster problem resolution, maximized end
user uptime and helpdesk productivity
 Accidental Damage Protection - ADP protects
investment from operational or structural
damage
 Other options –
 Depot or Courier Service
 Onsite/In-Home Service,
 International Warranty Service
• Lenovo‟s first TVC in India – “Grandma-proof”
(2009)
• Message - “If this commercial is true, and you
live alone with your grandmother, you will
know which brand to buy.”
• The Doers Campaign –
• Launched new products with tagline - 'For
those who do'.
• TVC described these „doers‟ as significantly
different from everybody else.
• Personality of Unique, rugged, action-oriented
• Ranbir Kapoor as Brand Ambassador
• Creating a young personality who are smart
and can outsmart anyone.
• Also tied up with MTV to build youth centric
personality further
• Tied up with Windows 8 to portray novelty
and innovation
1 – Awareness
• Initial ad talking about durability
• Sales force emphasising on superior features
2 – Comprehension
• Lenovo = Action (Doers Campaign)
3 – Liking / Interest
• Interest in endurance and taking initiative
4 – Attitude/ Preference
Builds a favourable attitude amongst youth;
Lenovo would be preferred for its power
5 – Repeat Purchase
Ensuring loyal customers and influencers and
reinforcement through advertisements
5 – Added Value
Building cult group amongst users. Sales force
emphasising on services.
6 – Brand Advocate
Ranbir Kapoor – Advocating brand for the
youth and budding personalities
7 – Word of Mouth
Retweets and Reposts of users satisfied with
Lenovo
8 – New Buyer
By attracting customers in the retail level.
Placing the laptops on the right hand side of
shelves, push by sales force
8 – Loyalty
• Emphasis on 1 million facebook likes (Lenovo
India)
• Customer service in constant touch with
customers
• Providing technical help instantly
• Dedicated twitter handle – Twitter Deals
(coupons)
9 - Brand Equity
• Customer who has bought a Lenovo Laptop
once, considers a different model of the same
brand
• Is able to identify with the TG through various
campaigns
• Is willing to pay higher price over rivals and is
instant choice especially when features are
similar
Thank You

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Levitt's Model - Lenovo Computers

  • 1. Urvashi Athavale Saloni Mehra Qais Husein Sheikh Rematullah
  • 3.  Lenovo is an engineered laptop for personal and business purposes
  • 4. Product Mix  Cooling system - Lenovo systems are built to lessen heat in critical areas  The fans are specially designed to run quietly with the least amount of power.  Less strain on the system's components, lower power consumption, and more comfort for the user handling the system.
  • 5. Product Mix  Design - Lenovo has won more than 100 international awards for forward-thinking design.  Reliability - Notebooks pass 8 military specs for ruggedness under extreme hot, cold, humid, or dusty conditions.
  • 6. Price Mix  Priced between INR 65,000 – 70,000  Costs almost the same as rival HP ENVY dv6  Performance almost same  Lenovo is for a power user whereas HP is a for a balanced user between basic office work and gaming and designing
  • 7. Promotion Mix  Ad campaigns of Lenovo Ideapad - rugged vision; encourages real action.  HP Envy – Design, multimedia features, graphics
  • 8. Place Mix  Both available at retail electronic stores  Lenovo is pushed by sales force (Exhibit Reliance Digital and Croma)
  • 9.  Thousands of support reps worldwide  Consistently ranked as a top provider of customer support in surveys.  Warranty Extensions available for periods of up to five years (product specific)
  • 10.  Priority Technical Support - direct anytime- access to the right level of tech support on the first call  Faster problem resolution, maximized end user uptime and helpdesk productivity
  • 11.  Accidental Damage Protection - ADP protects investment from operational or structural damage  Other options –  Depot or Courier Service  Onsite/In-Home Service,  International Warranty Service
  • 12.
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  • 16. • Lenovo‟s first TVC in India – “Grandma-proof” (2009) • Message - “If this commercial is true, and you live alone with your grandmother, you will know which brand to buy.”
  • 17. • The Doers Campaign – • Launched new products with tagline - 'For those who do'. • TVC described these „doers‟ as significantly different from everybody else. • Personality of Unique, rugged, action-oriented
  • 18. • Ranbir Kapoor as Brand Ambassador • Creating a young personality who are smart and can outsmart anyone. • Also tied up with MTV to build youth centric personality further • Tied up with Windows 8 to portray novelty and innovation
  • 19. 1 – Awareness • Initial ad talking about durability • Sales force emphasising on superior features 2 – Comprehension • Lenovo = Action (Doers Campaign) 3 – Liking / Interest • Interest in endurance and taking initiative
  • 20. 4 – Attitude/ Preference Builds a favourable attitude amongst youth; Lenovo would be preferred for its power 5 – Repeat Purchase Ensuring loyal customers and influencers and reinforcement through advertisements
  • 21. 5 – Added Value Building cult group amongst users. Sales force emphasising on services. 6 – Brand Advocate Ranbir Kapoor – Advocating brand for the youth and budding personalities
  • 22. 7 – Word of Mouth Retweets and Reposts of users satisfied with Lenovo 8 – New Buyer By attracting customers in the retail level. Placing the laptops on the right hand side of shelves, push by sales force
  • 23. 8 – Loyalty • Emphasis on 1 million facebook likes (Lenovo India) • Customer service in constant touch with customers • Providing technical help instantly • Dedicated twitter handle – Twitter Deals (coupons)
  • 24. 9 - Brand Equity • Customer who has bought a Lenovo Laptop once, considers a different model of the same brand • Is able to identify with the TG through various campaigns • Is willing to pay higher price over rivals and is instant choice especially when features are similar