1. Hello Friends,
Please read my experience and go back to ask them to clarify why did they cancelled our flats. I can say
that they are cheating all of us by different ways. Please note down my flat # and project which will help
you to raise your voice in front of them. If they have courage and they are not cheating innocent
customers then ask them to explain here on which legal points they have cancelled our flat after 1 year
and after getting full advantages of our hard earned money.
Project : SNEH, Marathahalli, Flat #: 103
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After visited to their office/project site with their executive "Sehanawaz" and discussion with their Vice
President Mr. Nisar, we booked 2 flats on 16th April 2012 which is a prelaunch offer.
At the time of booking the vice president agreed to our below points after taking approval from the
senior management.
1. 20 % of the total booking amount shall be paid before 15 days from the date of booking
2. Remaining amount will be paid after the bank loan sanctioned from the concerned bank
These points they have mentioned in our booking form dated 16th April 2012. Also these ware
mentioned in the MoU prepared by them with Notary registration dated 14th May 2012.
Hence we paid 20% of the total booking amount in two installments with below dates:
• 16th April 2012: INR.1, 00, 000 /- (One lac) for each flat by bank cheque
• 03rd May 2012: INR. 4, 60, 000 /- (Four lacs sixty thousand) for each flat by bank cheque.
After the land registration and bhoomi puja on 6th Sept 2012 they started asking for the service tax and
VAT for the paid amount.
Then we went to their office and after the discussion with the CRM (Mr. Ashis) and the Director
(Mr.Pankaj), they said if we fail to pay the service tax at this moment they will cancel our flats.
Hence we agreed to pay the 2.5% service tax of the paid amount. On 26th September 2012 we paid the
service tax of INR. 14, 000/- (Fourteen thousand) to them for each flat.
Till 7th March 2013, they have neither started the construction nor received the BBMP approval and the
possession date as per the MoU is February-2014.
But they started demanding of more money INR.1, 00, 000/- (One Lac) for each flat since 10th
November 2012 by sending SMS and phone calls. Every time we updated the executives to go through
the MoU and booking form, if any doubt please contact Vice president but all in vain.
Finally we both decided and went to their office to discuss this with CRM (Mr.Ashish). But he strongly
2. demanded the money and threatens to cancel our flats.
On first week of December -2012, we again went to their office to Met the Director (Mr.Pankaj) but he
was not interested to listen our queries and ran away from his cabin. After waiting more than 1-2 Hrs we
came back without any answer. At the mean time we updated all the calling executives to go through
our MoU and booking form.
On 20th December 2012, they sent a legal notice to my friend but I did not receive any notice. My friend
received and accepted the notice.
In the notice they have stated that “as you have failed to pay the further funds to my client, they are put
to a great hardship and loss, hence they are constrained to cancel the booking made by you.”
On 26th December 2012, after consulting with advocate my friend replied to the legal notice both to the
advocate and their MD Disha choudhari with all the above points and requested if they have any
concern to the points mention in the replied notice they can reply within 15 days from the date of
receipt of this notice.
They received the replied notice on 28th December 2012 and the advocate received it on 31st
December 2012. But none of them have replied so far.
We continued our communication to the new CRM (Ms. Neela) over the phone and by email. But she did
not response to our email but continue to give false promise over the phone.
On 24th Feb 2013, we went to their office again to meet the President (Mr. Nisar) at 14 Hrs after taking
an appointment over the phone from him. But due to not feeling well Mr. Nisar left for the day.
Hence we met the CRM (Ms. Neela) and after the conversation she introduced us to another President
(Mr. Shashi). After putting all our concerned in front of him, he inquired the flats status in front of us
and confirmed that the flats are not cancelled and requested two days of time to discuss our concern
with the senior management and Mr. Nisar.
We sent a reminder email in 27th Feb 2013, but as usual no one has replied to it.
On 3rd March 2013, we again went to their office and Met both the president (Mr. Nisar & Mr. Shashi)
but they updated us that the flats have been cancelled and resold to other customers.
When we asked why the flats are canceled without replying to my friend's legal notice and without any
communication and we want these flats back, they said they will discuss this in HOD meeting and update
the status by 5th March 2013.
On 4th March 2013, we called Mr. Nisar and he said please come to office on 5th March 2013.
On 5th March 2013, we met Mr. Shashi and he said the HOD meeting is not happened and it is
reschedule to 5th March 2013.He asked us to call him in the next day morning.
3. We have handed over the following docs to him to discuss in the HOD meeting.
• Photo copy of booking form
• Photo copy of MoU
• Photo copy of replied Legal Notice of my friend
• Photo copy of both the acknowledgement receipt of the registered post
• Print out of all the email communication to CRM (as he asked why we have not communicate this to
them earlier)
On 6th March 2013, we called him again and he updated us that the HOD meeting is not happened
again and the final decision is that they have canceled our booked flats.
We have sent an email to both the presidents and informed them over the phone to reply to our email
with the reason for the cancellation. But no one has replied so far.
On 5th March 2013, Their New CRM (Ms. Dewanshi) called and updated us that the cancellation
cheques are ready and collect the same by submitting the original documents given by them.
On 08th Mar we went their office and asked the final decission. Mr Shashi told your flats have been
cancelled and there is no way to continue and gave our cancellation amount of Rs 5, 74, 000/- (Including
Ser Tax). We requested them many times to continue our booked flats as per agreed conditions and
finally requested them to pay at least some interest as this was not the legal way to cancel our flats after
one year and they didn’t keep their promise according to prior agreement. Then Mr Shashi told us to
inform after their management discussion regarding this cancellation as this was not legal cancellation.
We got back our money after so many struggles as their given cheques have been bounced initially due
to insufficient balance. Now they are not ready to respond us and denying giving interest. They have
utilized our money for their business around one year and cancelled our flats without any legal reason.
That means they cheated us and took advantages of our money without any interest. We have not
signed on cancellation form and not returned any original documents to them as the cancellation
happened from their end and which is illegal.
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I am taking legal opinion to file complaint against them to recovery my loss. But my choice is GUJARAT’s
option first before legal option which is to express my opinion in front of peoples rather than fight
against them silently.
I don’t want to be happened same thing for all of us and for new innocent customers.
