The document outlines a lesson plan for a Business Studies class on consumer protection. It details the 5 phases of an inquiry training model lesson: (1) introducing the problem and inquiry process, (2) students asking questions to gather data, (3) discussing findings, (4) analyzing the inquiry procedure, and (5) follow-up activities including a review and assignment. The goal is for students to understand the contents that must be included in a consumer complaint according to consumer protection laws through self-directed questioning.

1. LESSON MANUAL (INQUIRY TRAINING MODEL)
Name of the teacher : Rasiya.A STD :X11
Name of the school : Govt.H.S.S, Kalanjoor DIV :C2B
Name of the subject : Business studies STR :60
Name of the unit : consumer protection DATE
Name of the topic : Contents of the complaint Duration
Phases Classroom interaction procedure Pupil response
Encounter the problem and explain the inquiry procedure
After usual classroom practice and informal talk ,teacher tells
to students today we are studying a new topic of contents of
the complaints. Teacher provides the following situation.
*what are the contents of the complaints
Teacher explains the procedure to be adopted to identify the
concepts of inquiry training model. You are going to find out
the answers by yourself through asking questions you have to
ask such type of questions which give answers as
‘yes’or’no’.If the answer is not that type of questions I will
ask you to reframe the questions.
Listen carefully
Focus
Instructional effect
Nurturant effect
Learning strategies
Support system
Pre-requsities
To clarify the contents of the complaint submitted according to the consumer protection
Act
Attains the concept of contents of the complaint according to the consumer protection
Act
Develops inquiry skills such as observing, classifying, inferring, communicating etc.
Inquiry training model
Chart showing contents of the complaint
Students have a general idea about contents of the complaint
Phase1
Listen carefully

2. Data gathering verification
Students start discussion
Student:does the complaint have the name of the
complainant?
Teacher:yes
Student:does the complaint have reasons for complaint?
Teacher:yes
Student :does the complaint have the name and address of
the opposite party?
Teacher :yes
Student:does the complaint have the name of witness?
Teacher:no
Student:does the complaint have the redressal demanded by
the complainant?
Teacher:no
Student:does the complaint attach with records?
Teacher:yes
Student:what are the remedies available to consumers?
Teacher:reframe the question.
Data gathering experimentation
Teacher ask the students to discuss about the topic .teacher
clarifies the doubts raised by students.teacher also ensure
the participation of all students.after discussion students
present their points.
Formulating rules
Through group discussion students identify the contents of
the complaints and present their findings.
Phase 2
Phase3
Phase4
Students ask
questions
Students start
discussion

3. b.b
Analysis of inquiry procedure
Teacher ask the students to explain the inquiry procedure
followed to identify the contents of the complaint submitted
according to the consumer protection act.
Follow up activities
Review
1.what are the contents of the complaint?
Enrichment programme
Write an assignment on redressal to consumers
Principles of reaction
Teacher encourage the students to ask questions and ensure
phrasing questions which give ‘yes’ or ‘no’
Social system
Teacher dominant in first phase. There it is highly structured
.when students ask questions it is low structured. As a whole
there is a cooperative atmosphere in the class. Teacher act as
an initiator.
Contents of the complaints
 Name and address of the
complainant
 Name and address of the
opposite party
 Real facts about the complaint
 Record supporting the
complaint
Phase5
Write it on their
note book
Gave answers