The document discusses how the US insurance industry remains heavily reliant on legacy mainframe systems for processing insurance claims and policies. It outlines some of the challenges of these legacy mainframes, including limited technical support, inflexible business rules, overburdened databases, and high maintenance costs. The document proposes managing the legacy IT landscape through knowledge acquisition from both top-down and bottom-up approaches. It also recommends institutionalizing the acquired knowledge and developing employee competencies to achieve operational excellence and cost reduction.

1. LEGACY
MAINFRAMES
Get
maximum
benefit
from your
The US
insurance
industry
remains
one of the
most
intensive
and largest
users of
mainframes
Limited technical
support
Inflexible business
rules
Over-burdened
databases
Hard to learn
interfaces
Difficulty in
integration
High maintenance
costs
?
$
Manage Legacy
Landscape with
Knowledge
Acquisition
• Top-Down
• Bottom-Up
Knowledge
Institutionalization
• Create repository
• Periodically Update
• Train
• Assess
Competency
Development
• Technical
• Functional
• Behavioral
• Operational excellence
• Cost reduction
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