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Caller ID to Caller Context eComm Amsterdam 30 th  October 2009 Lee Sankey Managing Director Voxygen.co.uk
Multiple channels and ways to communicate with each other and companies Voice remains a vital part of the mix We increasingly use Voice in interactions with companies when another channel fails.
Caller ID hasn’t evolved to deal with these drivers ,[object Object],[object Object],[object Object],[object Object]
One opportunity: to make voice interactions more intelligent and to create better experiences by improving context ,[object Object],[object Object],[object Object]
By expanding the data set Next Generation Caller ID provides the context of how, what and why. Not just “who” ,[object Object],[object Object],[object Object],[object Object],[object Object]
How it works?  Associates data with a unique phone number. Phone number is used as the web session id. (sorry we’ve patented this one ) But a voice industry search for other possibilities and applications will reveal opportunities for new services business models and better user experiences.
Lee Sankey Managing Director Voxygen.co.uk
 

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みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
 

Lee Sankey's Presentation at Emerging Communication Conference & Awards 2009 Europe

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  • 2. Caller ID to Caller Context eComm Amsterdam 30 th October 2009 Lee Sankey Managing Director Voxygen.co.uk
  • 3. Multiple channels and ways to communicate with each other and companies Voice remains a vital part of the mix We increasingly use Voice in interactions with companies when another channel fails.
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  • 7. How it works? Associates data with a unique phone number. Phone number is used as the web session id. (sorry we’ve patented this one ) But a voice industry search for other possibilities and applications will reveal opportunities for new services business models and better user experiences.
  • 8. Lee Sankey Managing Director Voxygen.co.uk
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