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Comprehending
Conversation
Collaboration
Learning       +   Internet


1. Comprehension
2. Conversation
3. Collaboration
1. Comprehending
Location, location, location




                           People
                               –   Colleagues
                               –   Customers
                               –   Experts
                               –   Partners
                               –   Teammates

                           Things
                               –   Performance support
                               –   Answers
                               –   Professional news
                               –   Competitive intelligence
Beta
2. Conversation
Beta
Beta
Customer conversations
Beta
...with more than one type of customer
Beta
Beta




  16
3. Collaboration




                   17
Conversing at HP, MIT, Merck, Sun
       Who knows? Expertise? Background? Instant connections.
       Their current location, status, availability.


                                                                 Project coordination
       Professional development                                  Collaboration
       Process innovation




                                                                Staying current
                                                                Monitoring situation
                                                                Locating references
               Individual expression
               Idea sharing
Beta
Open Source
Conversing at HP, MIT, Merck, Sun

                       Facebook

        Ning                            Wiki




           Blogger                  Del.icio.us
Beta
SAP Community Network
Beta
jaycross.com
22

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