Business Impact Of Learning In The Real World

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Presentation to Learning and Skills Group, London, June 9, 2009. Focus on business metrics, convince your sponsor, do it on the back of an envelope.

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Business Impact Of Learning In The Real World

  1. 1. Donald Taylor
  2. 2. Business Impact of Learning in the Real World 2
  3. 3. Agenda • Business issue • Learning ecologies • Metrics • Sponsor • You 6
  4. 4. What is your most pressing issue?
  5. 5. 8
  6. 6. Network Era Everything is connected. Everything flows. Nothing is ever finished. Unpredictability & surprise. Faster, faster, faster. Control is an illusion. Flattening.
  7. 7. Me. Us.
  8. 8. Mechanical Complex
  9. 9. Learnscape
  10. 10. Reallocation Training Environment Pull Pull Push Push Spending Results Spending Results 14
  11. 11. Results Spending Pull Pull Push Push Before After Before After 15
  12. 12. Results Spending Pull Pull Push Push Before After Before After 16
  13. 13. Rate your learning ecosystem 1 2 3 4 5 17
  14. 14. Metrics 18
  15. 15. Largely explicit Learning about. Focus = get something done Acquire knowledge or skill For example Annual $ benefit Category Users Organizational Intelpedia $20,000,000+ Know-where 20,000 employees wiki Automated FAQ T. Rowe Price $3,000,000 Know-how 1,500 temps Community Know-who SAP $50,000,000+ 1,000,000 customers network Know-how Professional CGI Systems $10,000,000+ Know-what 4,000 professionals updates Professional 15,000 military Company Command lives saved Know-how network officers & NCOs Know-who Blogs as KM Sun Microsystems $10,000,000+ 1,000 employees Know-how
  16. 16. Sales training: before Making Hired 15 months Quota Before One-week Selling @ workshop $5 million/year
  17. 17. Sales training: after One-week case study After eLearning Coaching
  18. 18. Achieved quota in 6 months instead of 15 15 months Before 6 months After 9 months Time saved 22
  19. 19. Incremental revenue 120 hires/month = 1440 hires/year 9 months = 3/4 year quota attained = $5 million 1440 x ¾ x $5 million = $3.5 billion
  20. 20. What’s your elevator pitch?
  21. 21. jaycross.com

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