SlideShare a Scribd company logo
1 of 25
Download to read offline
1
2
Who is Farmers Insurance?
3
Who is the University of Farmers? (Strategic)
•  Who we were in 2003:
–  Silo-ed tactical training units
–  Reactive to organizational needs
–  Delivering classes
–  Tied to delivering training
–  Some evaluation
–  Training professionals
•  Who we are 2010:
–  Integrated strategic learning organization
–  Proactive to organization strategies/goals
–  Providing performance improvement and solutions
–  Learning tied to strategic business goals
–  Robust accountability
–  Deep organizational learning capabilities
4
Who is the University of Farmers? (Tactical)
•  Total population: 56,737
•  University of Farmers employees: 354
•  Unique activities available: 11,015
•  YTD online engagements: 1,150,504
•  Average ongoing learning initiatives: 103
5
Who is the University of Farmers? (Strategic)
•  How we are thinking beyond 2010:
–  Strategic alignment to audacious 2020 vision
–  Capability management
–  Changing workforce
–  Evolving technology
–  Future leadership
–  Expanding learning footprint
–  Learning effectiveness
6
Today’s Agenda
Growing Your Strategic Advantage in a Challenging and Dynamic Market
•  Vision and Strategy Alignment to Organizational Objectives
•  Design Strategies and Accountability that Drive Results
•  Operational Models that Optimize Efficiency
•  Capability Readiness for a Changing Workforce
•  Technology that Enables and Supports Tomorrow’s Learner
•  Benchmarking to “State of the Art”
•  Marketing to Grow Your Shelf Space
7
Vision and Strategy Alignment to Organizational Objectives
Learning at Farmers should be strategic, purposeful,
deliberate, and very tightly tied to our operational
objectives, vision, and mission …
this makes us a competitive business factor for
Farmers Future.
8
Vision and Strategy Alignment to Organizational Objectives
Farmers Vision:
“Farmers will achieve market leadership by driving innovation and operational
excellence to provide the best value and experience for every customer we are
privileged to serve.”
University of Farmers Mission:
“The University of Farmers mission is to
drive results in support of our operational
goals by developing Farmers as a world
class value based learning organization”
University of Farmers Vision:
“The University of Farmers will take a leading role in Farmers achievement of
market leadership by driving learning excellence through industry leading training
and professional development opportunities
for everyone we are privileged to serve.”
9
Vision and Strategy Alignment to Organizational Objectives
–  Board of Regents (External Board)
–  Business Unit Advisory Process
–  CLO Reporting Relationship
–  Learning Staff Aligned to Business and
Compensated to Business Outcomes
10
Design Strategies and Accountability that Drive Results
Just how to use
the system?
Or the full customer
experience?
11
Design Strategies and Accountability that Drive Results
Identify what success looks like
Provide clear expectations
Identify skills, knowledge
and attitudes that drive
learning objectives
Identify challenges
Identify who impacts results
Identify core
competencies that drive
behavior
Identify behaviors
that drive success
Identify underlying causes
Determine delivery
Determine measurements
Validate inside industry
Validate outside industry
Develop integrated
ongoing curriculum
Determine how to track results
Start with end result in mind
12
Design Strategies and Accountability that Drive Results
13
Operational Models that Optimize Efficiency
Run learning like a business.
14
Operational Models that Optimize Efficiency
15
Capability Readiness for a Changing Workforce
Millennials
Multitask; Immediacy
Social Networking
Checklist
Now
Multimedia
Collaborate learning
Seek interactivity
Leaders should listen/respect ideas
Focus on immediacy
Simulations & experiences
Baby Boomers
Aspire
Change
Whatever it Takes
“Frame”
Print & paper
Facts – respected journals
Face time
Results orientation
Focus on influence
Structured formal learning
16
Capability Readiness for a Changing Workforce
17
Capability Readiness for a Changing Workforce
18
Technology that Enables and Supports Tomorrow’s Learner
http://www.youtube.com/watch?v=lUMf7FWGdCw
19
Technology that Enables and Supports Tomorrow’s Learner
20
Benchmarking to “State of the Art”
•  View of your business as a business
•  Effectiveness of your learning practices
•  Effectiveness of your learning processes
•  Effectiveness of your learning organization
•  Overall efficiency and effectiveness
•  Build credibility
•  Strategic planning support
21
Benchmarking to “State of the Art”
22
Marketing to Grow Your Shelf Space
23
Marketing to Grow Your Shelf Space
24
Conclusion
Growing Your Strategic Advantage in a Challenging and Dynamic Market
•  Vision and Strategy Alignment to Organizational Objectives
•  Design Strategies and Accountability that Drive Results
•  Operational Models that Optimize Efficiency
•  Capability Readiness for a Changing Workforce
•  Technology that Enables and Supports Tomorrow’s Learner
•  Benchmarking to “State of the Art”
•  Marketing to Grow Your Shelf Space
25
Contact Information
Annette Thompson
Senior Vice President and CLO
Farmers Insurance
E-mail: annette.1.thompson@farmersinsurance.com
Phone: (818) 584 - 0502

More Related Content

What's hot

Best management college in innovation by cegr 2017
Best management college in innovation by cegr 2017Best management college in innovation by cegr 2017
Best management college in innovation by cegr 2017jkbschool1
 
Brief On Giant Leap
Brief On Giant LeapBrief On Giant Leap
Brief On Giant Leapvarunjain79
 
Enhancing employability through enterprise education - Maureen Tibby
Enhancing employability through enterprise education - Maureen TibbyEnhancing employability through enterprise education - Maureen Tibby
Enhancing employability through enterprise education - Maureen TibbyHEA_STEM
 
Junior Achievement Promotional Presentation
Junior Achievement Promotional PresentationJunior Achievement Promotional Presentation
Junior Achievement Promotional PresentationImaan Virani
 
Oct Workshop by LMG - Employee Onboarding [Oct 24, 2013]
Oct Workshop by LMG - Employee Onboarding [Oct 24, 2013]Oct Workshop by LMG - Employee Onboarding [Oct 24, 2013]
Oct Workshop by LMG - Employee Onboarding [Oct 24, 2013]Learning Minds Group
 
Kotak Labs - Corporate Presentation
Kotak Labs - Corporate PresentationKotak Labs - Corporate Presentation
Kotak Labs - Corporate Presentationguest38e01d
 
ÖzÜ Girişimcilik Yüksek Lisans Programı
ÖzÜ Girişimcilik Yüksek Lisans ProgramıÖzÜ Girişimcilik Yüksek Lisans Programı
ÖzÜ Girişimcilik Yüksek Lisans ProgramıOzuyeginuni
 
Diploma in entrepreneurship
Diploma in entrepreneurshipDiploma in entrepreneurship
Diploma in entrepreneurshipsahzaidi
 
#evalu8 - Leerrendement - Sessie ROInavigator
#evalu8 - Leerrendement - Sessie ROInavigator#evalu8 - Leerrendement - Sessie ROInavigator
#evalu8 - Leerrendement - Sessie ROInavigator#evalu8
 
Employability & skills for the business world = arise dreams
Employability & skills for the business world =  arise dreamsEmployability & skills for the business world =  arise dreams
Employability & skills for the business world = arise dreamsArise Roby
 
Performance Improvement Leader
Performance Improvement LeaderPerformance Improvement Leader
Performance Improvement Leaderleet01
 

What's hot (18)

Best management college in innovation by cegr 2017
Best management college in innovation by cegr 2017Best management college in innovation by cegr 2017
Best management college in innovation by cegr 2017
 
Brief On Giant Leap
Brief On Giant LeapBrief On Giant Leap
Brief On Giant Leap
 
Enhancing employability through enterprise education - Maureen Tibby
Enhancing employability through enterprise education - Maureen TibbyEnhancing employability through enterprise education - Maureen Tibby
Enhancing employability through enterprise education - Maureen Tibby
 
Yes Presentation
Yes PresentationYes Presentation
Yes Presentation
 
Junior Achievement Promotional Presentation
Junior Achievement Promotional PresentationJunior Achievement Promotional Presentation
Junior Achievement Promotional Presentation
 
AZ-Corporate overview
AZ-Corporate overviewAZ-Corporate overview
AZ-Corporate overview
 
Oct Workshop by LMG - Employee Onboarding [Oct 24, 2013]
Oct Workshop by LMG - Employee Onboarding [Oct 24, 2013]Oct Workshop by LMG - Employee Onboarding [Oct 24, 2013]
Oct Workshop by LMG - Employee Onboarding [Oct 24, 2013]
 
Kotak Labs - Corporate Presentation
Kotak Labs - Corporate PresentationKotak Labs - Corporate Presentation
Kotak Labs - Corporate Presentation
 
Taghavi
TaghaviTaghavi
Taghavi
 
ÖzÜ Girişimcilik Yüksek Lisans Programı
ÖzÜ Girişimcilik Yüksek Lisans ProgramıÖzÜ Girişimcilik Yüksek Lisans Programı
ÖzÜ Girişimcilik Yüksek Lisans Programı
 
Digital Badges: The What, The Why and The How
Digital Badges: The What, The Why and The HowDigital Badges: The What, The Why and The How
Digital Badges: The What, The Why and The How
 
Management College in Gurgaon
Management College in GurgaonManagement College in Gurgaon
Management College in Gurgaon
 
N.taghavi
N.taghaviN.taghavi
N.taghavi
 
Diploma in entrepreneurship
Diploma in entrepreneurshipDiploma in entrepreneurship
Diploma in entrepreneurship
 
Distance Learning PGDM in E-Business Management
Distance Learning PGDM in E-Business ManagementDistance Learning PGDM in E-Business Management
Distance Learning PGDM in E-Business Management
 
#evalu8 - Leerrendement - Sessie ROInavigator
#evalu8 - Leerrendement - Sessie ROInavigator#evalu8 - Leerrendement - Sessie ROInavigator
#evalu8 - Leerrendement - Sessie ROInavigator
 
Employability & skills for the business world = arise dreams
Employability & skills for the business world =  arise dreamsEmployability & skills for the business world =  arise dreams
Employability & skills for the business world = arise dreams
 
Performance Improvement Leader
Performance Improvement LeaderPerformance Improvement Leader
Performance Improvement Leader
 

Similar to Growing Strategic Advantage in a Challenging and Dynamic Market

Clo summit april 2010
Clo summit april 2010Clo summit april 2010
Clo summit april 2010buschtk
 
Managing Workforce Training And Management For Economic...
Managing Workforce Training And Management For Economic...Managing Workforce Training And Management For Economic...
Managing Workforce Training And Management For Economic...Allison Schade
 
Excellence through talent management eyad ramlawi
Excellence through talent management   eyad ramlawiExcellence through talent management   eyad ramlawi
Excellence through talent management eyad ramlawiEyad Ramlawi
 
Developing a learning strategy
Developing a learning strategyDeveloping a learning strategy
Developing a learning strategyJohan Skoglöf
 
9 Steps To A Corporate University
9 Steps To A Corporate University9 Steps To A Corporate University
9 Steps To A Corporate UniversityJeffrey Roach
 
The Fresh Connection - Simulation based Supply Chain Learning Platform
The Fresh Connection - Simulation based Supply Chain Learning PlatformThe Fresh Connection - Simulation based Supply Chain Learning Platform
The Fresh Connection - Simulation based Supply Chain Learning PlatformFrinson Francis
 
01 strategic planning v1 (updated)
01 strategic planning v1 (updated)01 strategic planning v1 (updated)
01 strategic planning v1 (updated)Ibrahim Alhariri
 
pManifold_Introduction_Overall_20120508
pManifold_Introduction_Overall_20120508pManifold_Introduction_Overall_20120508
pManifold_Introduction_Overall_20120508pManifold
 
Wagons Portfolio Pvt. Ltd.
Wagons Portfolio Pvt. Ltd. Wagons Portfolio Pvt. Ltd.
Wagons Portfolio Pvt. Ltd. Self-employed
 
Vic HR Leaders Summit Presentation 2016 Final
Vic HR Leaders Summit Presentation 2016 FinalVic HR Leaders Summit Presentation 2016 Final
Vic HR Leaders Summit Presentation 2016 FinalLeanne Beveridge
 
The College Career Office Employers Love
The College Career Office Employers LoveThe College Career Office Employers Love
The College Career Office Employers LoveCollegis Education
 
Bersin by Deloitte_MakingLearningStick_DTM_June2013_v2
Bersin by Deloitte_MakingLearningStick_DTM_June2013_v2Bersin by Deloitte_MakingLearningStick_DTM_June2013_v2
Bersin by Deloitte_MakingLearningStick_DTM_June2013_v2Megan Jackson
 
H rcom 2012_designing_custom_exec_ed_program_ppt_final_slides_022612 - copy
H rcom 2012_designing_custom_exec_ed_program_ppt_final_slides_022612 - copyH rcom 2012_designing_custom_exec_ed_program_ppt_final_slides_022612 - copy
H rcom 2012_designing_custom_exec_ed_program_ppt_final_slides_022612 - copyhughescharlottef
 
SSE Executive Education - Presentation
SSE Executive Education - PresentationSSE Executive Education - Presentation
SSE Executive Education - PresentationAnnika Alfthan
 
SSE Executive Education
SSE Executive EducationSSE Executive Education
SSE Executive EducationCarl Klingborg
 
TwentyEighty Strategy Execution Course Catalog
TwentyEighty Strategy Execution Course CatalogTwentyEighty Strategy Execution Course Catalog
TwentyEighty Strategy Execution Course CatalogRutik Shah
 

Similar to Growing Strategic Advantage in a Challenging and Dynamic Market (20)

Clo summit april 2010
Clo summit april 2010Clo summit april 2010
Clo summit april 2010
 
Next
NextNext
Next
 
Managing Workforce Training And Management For Economic...
Managing Workforce Training And Management For Economic...Managing Workforce Training And Management For Economic...
Managing Workforce Training And Management For Economic...
 
eStudy Company Brochure
eStudy Company BrochureeStudy Company Brochure
eStudy Company Brochure
 
Excellence through talent management eyad ramlawi
Excellence through talent management   eyad ramlawiExcellence through talent management   eyad ramlawi
Excellence through talent management eyad ramlawi
 
Developing a learning strategy
Developing a learning strategyDeveloping a learning strategy
Developing a learning strategy
 
9 Steps To A Corporate University
9 Steps To A Corporate University9 Steps To A Corporate University
9 Steps To A Corporate University
 
The Fresh Connection - Simulation based Supply Chain Learning Platform
The Fresh Connection - Simulation based Supply Chain Learning PlatformThe Fresh Connection - Simulation based Supply Chain Learning Platform
The Fresh Connection - Simulation based Supply Chain Learning Platform
 
01 strategic planning v1 (updated)
01 strategic planning v1 (updated)01 strategic planning v1 (updated)
01 strategic planning v1 (updated)
 
Tqm Slides
Tqm   SlidesTqm   Slides
Tqm Slides
 
pManifold_Introduction_Overall_20120508
pManifold_Introduction_Overall_20120508pManifold_Introduction_Overall_20120508
pManifold_Introduction_Overall_20120508
 
Brochure 2016
Brochure 2016Brochure 2016
Brochure 2016
 
Wagons Portfolio Pvt. Ltd.
Wagons Portfolio Pvt. Ltd. Wagons Portfolio Pvt. Ltd.
Wagons Portfolio Pvt. Ltd.
 
Vic HR Leaders Summit Presentation 2016 Final
Vic HR Leaders Summit Presentation 2016 FinalVic HR Leaders Summit Presentation 2016 Final
Vic HR Leaders Summit Presentation 2016 Final
 
The College Career Office Employers Love
The College Career Office Employers LoveThe College Career Office Employers Love
The College Career Office Employers Love
 
Bersin by Deloitte_MakingLearningStick_DTM_June2013_v2
Bersin by Deloitte_MakingLearningStick_DTM_June2013_v2Bersin by Deloitte_MakingLearningStick_DTM_June2013_v2
Bersin by Deloitte_MakingLearningStick_DTM_June2013_v2
 
H rcom 2012_designing_custom_exec_ed_program_ppt_final_slides_022612 - copy
H rcom 2012_designing_custom_exec_ed_program_ppt_final_slides_022612 - copyH rcom 2012_designing_custom_exec_ed_program_ppt_final_slides_022612 - copy
H rcom 2012_designing_custom_exec_ed_program_ppt_final_slides_022612 - copy
 
SSE Executive Education - Presentation
SSE Executive Education - PresentationSSE Executive Education - Presentation
SSE Executive Education - Presentation
 
SSE Executive Education
SSE Executive EducationSSE Executive Education
SSE Executive Education
 
TwentyEighty Strategy Execution Course Catalog
TwentyEighty Strategy Execution Course CatalogTwentyEighty Strategy Execution Course Catalog
TwentyEighty Strategy Execution Course Catalog
 

More from Human Capital Media

STRATEGIC WORKFORCE PLANNING: WHERE HR AND FINANCE MEET
STRATEGIC WORKFORCE PLANNING: WHERE HR AND FINANCE MEETSTRATEGIC WORKFORCE PLANNING: WHERE HR AND FINANCE MEET
STRATEGIC WORKFORCE PLANNING: WHERE HR AND FINANCE MEETHuman Capital Media
 
ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...
ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...
ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...Human Capital Media
 
2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS
2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS
2020 GLOBAL EMPLOYEE EXPERIENCE TRENDSHuman Capital Media
 
HR TRENDS 2020 THE NEXT DECADE OF WORK
HR TRENDS 2020 THE NEXT DECADE OF WORKHR TRENDS 2020 THE NEXT DECADE OF WORK
HR TRENDS 2020 THE NEXT DECADE OF WORKHuman Capital Media
 
IS IT TIME TO RESHAPE YOUR LEADERSHIP DEVELOPMENT STRATEGY?
IS IT TIME TO RESHAPE YOUR LEADERSHIP DEVELOPMENT STRATEGY?IS IT TIME TO RESHAPE YOUR LEADERSHIP DEVELOPMENT STRATEGY?
IS IT TIME TO RESHAPE YOUR LEADERSHIP DEVELOPMENT STRATEGY?Human Capital Media
 
MEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNED
MEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNEDMEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNED
MEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNEDHuman Capital Media
 
EMPOWER A CAREER JOURNEY: FOSTER YOUR WORKFORCE’S GROWTH AND DEVELOPMENT
EMPOWER A CAREER JOURNEY: FOSTER YOUR WORKFORCE’S GROWTH AND DEVELOPMENTEMPOWER A CAREER JOURNEY: FOSTER YOUR WORKFORCE’S GROWTH AND DEVELOPMENT
EMPOWER A CAREER JOURNEY: FOSTER YOUR WORKFORCE’S GROWTH AND DEVELOPMENTHuman Capital Media
 
STRATEGY + TECHNOLOGY A WINNING COMBINATION FOR EFFECTIVE LEARNING MEASUREMENT
STRATEGY + TECHNOLOGY A WINNING COMBINATION FOR EFFECTIVE LEARNING MEASUREMENTSTRATEGY + TECHNOLOGY A WINNING COMBINATION FOR EFFECTIVE LEARNING MEASUREMENT
STRATEGY + TECHNOLOGY A WINNING COMBINATION FOR EFFECTIVE LEARNING MEASUREMENTHuman Capital Media
 
8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE
8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE
8 PRINCIPLES OF ORGANIZATIONAL RELEVANCEHuman Capital Media
 
THE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLD
THE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLDTHE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLD
THE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLDHuman Capital Media
 
FUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMY
FUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMYFUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMY
FUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMYHuman Capital Media
 
RE-EVALUATING YOUR ORGANIZATION’S SKILL GAPS
RE-EVALUATING YOUR ORGANIZATION’S SKILL GAPSRE-EVALUATING YOUR ORGANIZATION’S SKILL GAPS
RE-EVALUATING YOUR ORGANIZATION’S SKILL GAPSHuman Capital Media
 
HOW TO FIX THE LEADERSHIP DEVELOPMENT GAP
HOW TO FIX THE LEADERSHIP DEVELOPMENT GAPHOW TO FIX THE LEADERSHIP DEVELOPMENT GAP
HOW TO FIX THE LEADERSHIP DEVELOPMENT GAPHuman Capital Media
 
EXPLORE THE CORE PRINCIPLES OF DESIGN THINKING
EXPLORE THE CORE PRINCIPLES OF DESIGN THINKINGEXPLORE THE CORE PRINCIPLES OF DESIGN THINKING
EXPLORE THE CORE PRINCIPLES OF DESIGN THINKINGHuman Capital Media
 
REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019
REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019
REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019Human Capital Media
 
HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...
HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...
HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...Human Capital Media
 
INNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINAR
INNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINARINNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINAR
INNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINARHuman Capital Media
 
Dont wait what 300 ld leaders have learned about building data fluency
 Dont wait what 300 ld leaders have learned about building data fluency Dont wait what 300 ld leaders have learned about building data fluency
Dont wait what 300 ld leaders have learned about building data fluencyHuman Capital Media
 

More from Human Capital Media (20)

STRATEGIC WORKFORCE PLANNING: WHERE HR AND FINANCE MEET
STRATEGIC WORKFORCE PLANNING: WHERE HR AND FINANCE MEETSTRATEGIC WORKFORCE PLANNING: WHERE HR AND FINANCE MEET
STRATEGIC WORKFORCE PLANNING: WHERE HR AND FINANCE MEET
 
ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...
ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...
ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...
 
2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS
2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS
2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS
 
HR TRENDS 2020 THE NEXT DECADE OF WORK
HR TRENDS 2020 THE NEXT DECADE OF WORKHR TRENDS 2020 THE NEXT DECADE OF WORK
HR TRENDS 2020 THE NEXT DECADE OF WORK
 
IS IT TIME TO RESHAPE YOUR LEADERSHIP DEVELOPMENT STRATEGY?
IS IT TIME TO RESHAPE YOUR LEADERSHIP DEVELOPMENT STRATEGY?IS IT TIME TO RESHAPE YOUR LEADERSHIP DEVELOPMENT STRATEGY?
IS IT TIME TO RESHAPE YOUR LEADERSHIP DEVELOPMENT STRATEGY?
 
MEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNED
MEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNEDMEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNED
MEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNED
 
EMPOWER A CAREER JOURNEY: FOSTER YOUR WORKFORCE’S GROWTH AND DEVELOPMENT
EMPOWER A CAREER JOURNEY: FOSTER YOUR WORKFORCE’S GROWTH AND DEVELOPMENTEMPOWER A CAREER JOURNEY: FOSTER YOUR WORKFORCE’S GROWTH AND DEVELOPMENT
EMPOWER A CAREER JOURNEY: FOSTER YOUR WORKFORCE’S GROWTH AND DEVELOPMENT
 
STRATEGY + TECHNOLOGY A WINNING COMBINATION FOR EFFECTIVE LEARNING MEASUREMENT
STRATEGY + TECHNOLOGY A WINNING COMBINATION FOR EFFECTIVE LEARNING MEASUREMENTSTRATEGY + TECHNOLOGY A WINNING COMBINATION FOR EFFECTIVE LEARNING MEASUREMENT
STRATEGY + TECHNOLOGY A WINNING COMBINATION FOR EFFECTIVE LEARNING MEASUREMENT
 
8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE
8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE
8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE
 
THE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLD
THE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLDTHE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLD
THE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLD
 
FUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMY
FUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMYFUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMY
FUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMY
 
RE-EVALUATING YOUR ORGANIZATION’S SKILL GAPS
RE-EVALUATING YOUR ORGANIZATION’S SKILL GAPSRE-EVALUATING YOUR ORGANIZATION’S SKILL GAPS
RE-EVALUATING YOUR ORGANIZATION’S SKILL GAPS
 
HOW TO FIX THE LEADERSHIP DEVELOPMENT GAP
HOW TO FIX THE LEADERSHIP DEVELOPMENT GAPHOW TO FIX THE LEADERSHIP DEVELOPMENT GAP
HOW TO FIX THE LEADERSHIP DEVELOPMENT GAP
 
EXPLORE THE CORE PRINCIPLES OF DESIGN THINKING
EXPLORE THE CORE PRINCIPLES OF DESIGN THINKINGEXPLORE THE CORE PRINCIPLES OF DESIGN THINKING
EXPLORE THE CORE PRINCIPLES OF DESIGN THINKING
 
REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019
REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019
REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019
 
HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...
HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...
HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...
 
INNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINAR
INNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINARINNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINAR
INNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINAR
 
Dont wait what 300 ld leaders have learned about building data fluency
 Dont wait what 300 ld leaders have learned about building data fluency Dont wait what 300 ld leaders have learned about building data fluency
Dont wait what 300 ld leaders have learned about building data fluency
 
HUMANIZING BUSINESS AND CHANGE
HUMANIZING BUSINESS AND CHANGEHUMANIZING BUSINESS AND CHANGE
HUMANIZING BUSINESS AND CHANGE
 
Unlock Your Courageous Culture
Unlock Your Courageous CultureUnlock Your Courageous Culture
Unlock Your Courageous Culture
 

Recently uploaded

Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursKaiNexus
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)tazeenaila12
 
Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examplesamberjiles31
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsWristbands Ireland
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...AustraliaChapterIIBA
 
Entrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsEntrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsP&CO
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Onlinelng ths
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBBPMedia1
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 
A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.mcshagufta46
 
Introduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxIntroduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxJemalSeid25
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarNathanielSchmuck
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.ukaroemirsr
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentationbaron83
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsIntellect Design Arena Ltd
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..dlewis191
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfHajeJanKamps
 

Recently uploaded (20)

Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, Ours
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
 
Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examples
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and Festivals
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
 
Entrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsEntrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizations
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Online
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
 
Investment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV IndustriesInvestment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV Industries
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 
WAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdfWAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdf
 
A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.
 
Introduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxIntroduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptx
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry Webinar
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.uk
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentation
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking Applications
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdf
 

Growing Strategic Advantage in a Challenging and Dynamic Market

  • 1. 1
  • 2. 2 Who is Farmers Insurance?
  • 3. 3 Who is the University of Farmers? (Strategic) •  Who we were in 2003: –  Silo-ed tactical training units –  Reactive to organizational needs –  Delivering classes –  Tied to delivering training –  Some evaluation –  Training professionals •  Who we are 2010: –  Integrated strategic learning organization –  Proactive to organization strategies/goals –  Providing performance improvement and solutions –  Learning tied to strategic business goals –  Robust accountability –  Deep organizational learning capabilities
  • 4. 4 Who is the University of Farmers? (Tactical) •  Total population: 56,737 •  University of Farmers employees: 354 •  Unique activities available: 11,015 •  YTD online engagements: 1,150,504 •  Average ongoing learning initiatives: 103
  • 5. 5 Who is the University of Farmers? (Strategic) •  How we are thinking beyond 2010: –  Strategic alignment to audacious 2020 vision –  Capability management –  Changing workforce –  Evolving technology –  Future leadership –  Expanding learning footprint –  Learning effectiveness
  • 6. 6 Today’s Agenda Growing Your Strategic Advantage in a Challenging and Dynamic Market •  Vision and Strategy Alignment to Organizational Objectives •  Design Strategies and Accountability that Drive Results •  Operational Models that Optimize Efficiency •  Capability Readiness for a Changing Workforce •  Technology that Enables and Supports Tomorrow’s Learner •  Benchmarking to “State of the Art” •  Marketing to Grow Your Shelf Space
  • 7. 7 Vision and Strategy Alignment to Organizational Objectives Learning at Farmers should be strategic, purposeful, deliberate, and very tightly tied to our operational objectives, vision, and mission … this makes us a competitive business factor for Farmers Future.
  • 8. 8 Vision and Strategy Alignment to Organizational Objectives Farmers Vision: “Farmers will achieve market leadership by driving innovation and operational excellence to provide the best value and experience for every customer we are privileged to serve.” University of Farmers Mission: “The University of Farmers mission is to drive results in support of our operational goals by developing Farmers as a world class value based learning organization” University of Farmers Vision: “The University of Farmers will take a leading role in Farmers achievement of market leadership by driving learning excellence through industry leading training and professional development opportunities for everyone we are privileged to serve.”
  • 9. 9 Vision and Strategy Alignment to Organizational Objectives –  Board of Regents (External Board) –  Business Unit Advisory Process –  CLO Reporting Relationship –  Learning Staff Aligned to Business and Compensated to Business Outcomes
  • 10. 10 Design Strategies and Accountability that Drive Results Just how to use the system? Or the full customer experience?
  • 11. 11 Design Strategies and Accountability that Drive Results Identify what success looks like Provide clear expectations Identify skills, knowledge and attitudes that drive learning objectives Identify challenges Identify who impacts results Identify core competencies that drive behavior Identify behaviors that drive success Identify underlying causes Determine delivery Determine measurements Validate inside industry Validate outside industry Develop integrated ongoing curriculum Determine how to track results Start with end result in mind
  • 12. 12 Design Strategies and Accountability that Drive Results
  • 13. 13 Operational Models that Optimize Efficiency Run learning like a business.
  • 14. 14 Operational Models that Optimize Efficiency
  • 15. 15 Capability Readiness for a Changing Workforce Millennials Multitask; Immediacy Social Networking Checklist Now Multimedia Collaborate learning Seek interactivity Leaders should listen/respect ideas Focus on immediacy Simulations & experiences Baby Boomers Aspire Change Whatever it Takes “Frame” Print & paper Facts – respected journals Face time Results orientation Focus on influence Structured formal learning
  • 16. 16 Capability Readiness for a Changing Workforce
  • 17. 17 Capability Readiness for a Changing Workforce
  • 18. 18 Technology that Enables and Supports Tomorrow’s Learner http://www.youtube.com/watch?v=lUMf7FWGdCw
  • 19. 19 Technology that Enables and Supports Tomorrow’s Learner
  • 20. 20 Benchmarking to “State of the Art” •  View of your business as a business •  Effectiveness of your learning practices •  Effectiveness of your learning processes •  Effectiveness of your learning organization •  Overall efficiency and effectiveness •  Build credibility •  Strategic planning support
  • 22. 22 Marketing to Grow Your Shelf Space
  • 23. 23 Marketing to Grow Your Shelf Space
  • 24. 24 Conclusion Growing Your Strategic Advantage in a Challenging and Dynamic Market •  Vision and Strategy Alignment to Organizational Objectives •  Design Strategies and Accountability that Drive Results •  Operational Models that Optimize Efficiency •  Capability Readiness for a Changing Workforce •  Technology that Enables and Supports Tomorrow’s Learner •  Benchmarking to “State of the Art” •  Marketing to Grow Your Shelf Space
  • 25. 25 Contact Information Annette Thompson Senior Vice President and CLO Farmers Insurance E-mail: annette.1.thompson@farmersinsurance.com Phone: (818) 584 - 0502