The document discusses how Automic Request Management can help businesses and IT departments address challenges around automating employee onboarding processes. It describes how the current manual process can result in inconsistent data entry, lack of process structure and clarity, difficulty tracking progress, and inefficient hand-offs between teams. Automic helps by defining and executing automated IT workflows, offering self-service portals, and providing full visibility and traceability of all activities. This improves consistency, reduces duration from days to hours, and ensures compliance. A demo is provided of how an automated employee onboarding process with Automic could work.

2. Empowering Business through Automation with
CONTINUOUS SERVICE
AUTOMIC Request Management
Ralf Paschen, Sr. Director ww Product & Solutions Marketing

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Reality check for the business
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The business requested execution of IT services using self-service,
but…
They still had to wait days
instead of hours
The expected cost
reduction never happened

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• IT requested an orchestrator and a self-service portal, but…
Reality check for IT
3
Sheer complexity stopped the handling of complex services
Several automation tools were used instead of having one
Uber-Orchestrator tool to cover all the others
Too many orchestration tools were used without integrating
other tools, e.g., ITSM
Self-service portals were used without automation, but with
ticket handling instead
Self-service portals were promising, but were not integrated
with other tools
Cloud Management suites promised too much and delivered
only simple services
Cloud Management suites had a ‘rip and replace’ strategy
which did not work well in best-of-breed environments
A rich set of enterprise automation capabilities was required,
but this was not available in RBA or CLM tools

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Demo AUTOMIC Request Management
4

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What‘s new in RM v3.1?
+ UX Improvements & General Enhancements
• Look & Feel according to the Automic™ UI Guidelines
• UX improvements within the (BPMN2) Process Designer
• New master/detail template allows the implementation of more sophisticated
Requests / Services
+ Compatibility & Supportability
• Established compatibility with Oracle 11g and 12c database
• JBOSS Application Server supported (6.x)
+ Service Catalog & Portal Page
• Categorization for Services / Requests
• New landing page for requesting Services

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UX Improvements & General Enhancements

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Compatibility & Supportability

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Service Catalog & Portal Page

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Use Case Employee Onboarding
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IT departments faces several challenges during
employee onboarding …
10
Complex process
Business applications/ERP require customized user access model
Hand-offs based on Excel and eMails
SaaS applications (Concur, Salesforce.com) are seen as
black-box and hard to automate
Many business departments involved (HR, Finance, Facilities, …)

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… which result into
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Same data inserted into multiple systems
No standardized process with no clarity on
roles and responsibilities
Hard to keep track of progress
Inefficient task hand-offs

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• The employee cannot be productive on day one if not later
the first week
• Companies fail to satisfy compliance audit when trying to
produce comprehensive reports for user accesses to
enterprise applications
• Due to uncomplete distribution lists, additional costly audit
efforts may be generated, which can reach out customers
when related to risk of bribery exposure
Some business consequences
12

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• Define and execute business and IT workflow
• Offer service portal for business end-users
• Automation of all IT tasks
• Real-time monitoring of current process state
• Full traceability of all activities
How Automic helps
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Demo scenario
14

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HR-Team fills out a form with details of the new employee. The
request is forwarded to the Hiring Manager.

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The Hiring Manager gets notified. The request is completed and
approved.

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An automated process is started. A change ticket is created
and waits for the IT-Approval.

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The IT-Team gets notified and approves the change in the ITSM
system.

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After approval all provisioning tasks are executed
automatically.
Automated
notifications
Accounting
HR

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Demo Employee OnBoarding
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Benefits
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Structured and consistent process
No data inconsistency
Ability to execute
Automated hand-offs
Full traceability and audit trail
Duration reduced from days to hours