This document discusses best practices for maintaining Automic applications and automation systems. It recommends regularly running maintenance jobs in Applications Manager to clean tables and purge old data. For ONE Automation, it recommends using Automic database utilities like Archive, Reorg, and Unload on a schedule. It also stresses the importance of staying current on software versions, monitoring for issues, and performing regular database maintenance.

1. Maintenance and Management
Kristopher Thomas
November 2015
Best Practices

2. 2 Property of Automic Software. All rights reserved
Maintenance & Management
+ Applications Manager Maintenance
+ ONE Automation Maintenance

3. Applications Manager

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• Two components
• Removes output files
• Cleans history and old data
Maintains the following tables:
– so_job_history
– so_job_args
– so_job_cond
– so_job_queue_prompts
– aw_job_queue_xml
– so_print_log
– so_users_log
– aw_job_queue_activity
– aw_user_role_details
SYSTEM Workflow

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• Auditing data
– PURGE_AUDIT_HISTORY
• Calendar data
– PURGE_CAL_DATES
• Fiscal Calendar
– DELETE_FISCAL_CALENDAR
Additional Purge Jobs

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Output directories can grow extremely large
Causes slowdown with:
– Checkfile conditions
– Directory listings
– Viewing output
Possible Solutions:
– Change output directory
– Dynamically archive output
– Lower Retention Days
>pwd /home/qa4/automic/AM8/out/FY14_Q3
Output File Retention

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Possible Solution:
Vary your retention dates based on need (Default retention is 7 days)
Use the Job: RESET_FLOW_RETENTION_DATES
– Added as the last component in a Process Flow.
– Need to import in if have not.
– Works with Process flow only.
– Modules modified via output tab.
Output File Retention

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The $AW_HOME/log directory stores logs and debug information.
In V8.0, the directory size and file size is configurable.
Default settings:
– LogFileZipSize=50
– LogDirectoryPurgeSize=500
Log File Retention

9. ONE Automation

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• Proactive & Reactive Maintenance
– Automic Database Utilities
– Database Maintenance
– Automation Engine & Agent Maintenance
• The Most Viewed Technical KBE (Top 6 Reasons for Performance):
– 2/3rds are maintenance-related!
– “In 90% of the cases that deal with performance issues, the root cause does not lie within Automic.”
Automation Engine Maintenance

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• Two Methods
– Automic Utilities (Archive / Reorg / Unload)
• Archive generates a copy of data for reference.
• Reorg flags records in the reports, statistics, messages, version management and audit for
removal.
• Unload removes the physical records from the database.
• Sample workflow available at support.automicworld.com
• Every client needs to have the utilities ran against it. (Client 0!)
– Client 0 contains all of the reports and records for Agent logs.
– ILM (Information Lifecycle Management).
• ILM does not include the recycle bin.
– This means you’ll need to still run the Unload!
Automic Maintenance

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• Database Maintenance is not the same as Automic Maintenance.
– Cleaning out the inside wont matter if the outside is falling apart!
• Regular Maintenance schedules are required.
– Index reorganization/rebuilding at 10/30% fragmentation.
– A broken or missing index is one of the greatest performance impacts to the system.
– If you upgrade the AE, rebuild the indexes.
• U0003533 UCUDB: Check of data source finished: No errors. Performance CPU/DB: '50212801'/'1438'
• U0003544 UCUDB: Reference values tested with Windows 2003 on XEON 1500 MHz: CPU 813865, DB 470
Database Maintenance

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• Stay as current as possible.
– In addition to general fixes, performance improvements are released (V9 SP7 HF4, V10 10.0.3,
10.0.4, V11 SP1 HF1) and we will recommend moving to those whenever we can.
• Watch for quarantines via the System Overview.
– If you see a quarantine, contact Support.
• Watch for forced traces.
– Found in Automation Engine and Agent Logs:
– U0003620 Routine ‘&' forces trace because of error.
– U0003450 The TRACE file was opened with the switches '0000000000000001‘.
– If found, contact Support.
• Clean your /temp/ folders when appropriate.
Automation Engine & Agent Maintenance

14. Questions?