Learn iT 2016 Catalog

In 1994 my father, Walt Lembi, spent an entire day in a Microsoft Excel training
course, forced to sit through the course in its entirety to learn the half-day’s
worth of material he actually needed. On top of that, not only was the instruc-
tor boring, but he had clearly never used Excel in a real-life business situation.
After that experience, my father promised himself: Never again!
My father went on to found Learn It, and 21 years later we remain committed to
being the industry standard for professional development and training.
From technology to professional development, employee training can be a
challenge. But with our talented instructors, extensive course offerings, cus-
tom content development services, and flexible delivery options—as well as
offices in San Francisco, San Jose, and New York—Learn It is able to help orga-
nizations and individuals across the globe reach their potential.
Our focus has always been on using education and training to connect people
with each other, and with the technology and processes they need for success
and self-fulfillment. To maximize success (and avoid experiences like my fa-
ther’s), we take a holistic approach that considers the full experience of today’s
professionals.
We also recognize that everyone learns best in different ways. Our approach is
to always provide the very latest and most efficient ways to learn, while recog-
nizing the different ways that people like to learn. Then we make sure that rich
content is available anytime and anywhere it's needed for later reinforcement.
On behalf of all of us here at Learn It, we’d like to invite you to join the family.
Please don’t hesitate to contact us and we will assign one of our experienced,
dedicated account managers to answer all of your questions and assist you
with your training plans.
Sincerely,
Damon Lembi, President and CEO
Learn It

Explore Our Training Methods and Courses
Instructor-Led Learning 4
On-Demand Learning 5
Learning Tracks 6
Professional Development 10
End-User Training 94
IT Training 110
Learn it. Achieve it.
Professional Development
Continually on the cutting edge of industry trends and busi-
ness philosophy, our engaging workshops encourage inter-
action, collaboration, and the application of relevant tools
and ideas.
End-User Training
Whether individuals or organizations are new to an appli-
cation or ready to tackle advanced topics, our module-based
courses make learning relevant and convenient.
IT Training
Our comprehensive selection of certified IT courses provides
the foundation that individuals and teams need to achieve,
maintain, and grow competency levels.

4 Professional Development End-User Training IT Training
Attend in Person Attend Virtually
Why enroll?
• Receive guided, hands-on learning from an experienced instructor.
• Learn alongside other professionals and draw wisdom from
their diverse experiences.
Why customize?
• Provide employees with a unified learning experience that
dovetails with your corporate content and culture.
• Learn at the location of your choice—your offices, our class-
rooms, or online.
• Take advantage of flexible scheduling to maximize your organi-
zation’s productivity.
How does virtual attendance work?
From anywhere in the world, you can connect to and control a Learn It
computer, hear your instructors, see their screens, and ask questions.
Learn It in Class or Live Online
With decades of business experience under their belts, Learn
It instructors are experts in the subjects they teach. Wheth-
er you work for a small business, a government agency, or a
Fortune 500 company, our instructors will help you master
the professional dynamics, applications, and technical skills
you need to achieve your goals.
Private Custom Classes
Our standard courses can be customized to meet your specif-
ic requirements, or we can develop entirely new courses that
encompass your unique applications, processes, and work-
place dynamics. Private classes can be conducted at your of-
fices, hosted at Learn It, delivered live online, or presented as
self-paced video-based courses.
Attend Your Way
Instructor-Led Learning

5Professional Development End-User Training IT Training
Learn It Anytime Training Videos
The perfect supplement to Instructor-Led Classes, a Learn It
Anytime subscription puts our comprehensive catalog of in-
teractive e-learning courses at your fingertips. Pursue a class
at your own pace—whenever and wherever you like.
Classes are available on our website, and courseware can also
be licensed and installed on your company’s network.
On-Demand Learning
Why subscribe?
• Enjoy the freedom to learn at your own pace.
• Receive complimentary, downloadable resources with every
class.
Learn on Demand
Custom Training Videos
Today’s distributed workforce makes employee training a
challenge. As a result, flexibility is key. Video-based training
on demand makes training easy to administer. Our team of
learning experts can customize our standard videos or de-
velop entirely new courses for your organization. Either way,
courseware can be hosted on your network.
Why customize?
• Provide a learning experience that embodies your employee
development goals and corporate culture.
• Provide company-specific downloadable resources for ongoing
reference.
Learn on Demand

Learning Tracks

Choose the right track.
Become a Expert on Data Analysis
Develop Analytical Skills: Streamline Decision Making and
Share Your Findings 36
Microsoft Excel Power User 103
Microsoft Excel PowerPivot 103
Presenting Financials: Make Numbers and Statistics
Stand Out with Excel and PowerPoint 106
Business Information
Master Business Intelligence Tools
Microsoft Excel Power User 103
Microsoft Excel PowerPivot 103
T-SQL Fundamentals 124
Implementing Data Models and Reports with
Microsoft SQL Server 124
Designing Self-Service Business Intelligence and
Big Data Solutions 124
Career Development
Get on the Path to Promotion
Build Strong Work Relationships 18
Develop Emotional Intelligence 38
Close the Gap: Move from an Operational to
a Strategic Leader 60
Develop Strategic Agility, Embrace Change, and
Drive Results 66
How to Identify and Build High-Potential Performers 70
Coaching for Exceptional Job Performance 72
Get Your Executive Admin Tool Belt
Dealing with Conflict and Difficult People 20
Influencing without Authority 24
Business Writing 28
Thrive in Chaos: Prioritize and Make Decisions
Under Pressure 46
Microsoft Outlook 105
Plan and Prioritize: Time Management with

Communication
Become a Master Presenter
Presentation Skills: Present Like a Pro 30
Develop Executive Presence 58
Microsoft PowerPoint 105
Microsoft PowerPoint Psychology: Tips for
Amazing PowerPoint Presentations 105
Present Yourself Professionally Via Email
Business Writing 28
Professional and Fast Emails: Business Writing with Microsoft
Outlook105
Customer Service
Become a Help Desk Hero
Communication Strategies 16
Customer Service Skills 27
Enabling and Managing Office 365 120
Supporting and Troubleshooting Windows 10 129
Graphic Design and Scripting
Master the Essentials of Graphic Design
Adobe Illustrator 99
Adobe InDesign 99
Adobe Photoshop 99
Amazing PowerPoint Presentations 105
Learn to Update Web Pages
Adobe Photoshop 99
CSS109
HTML109

Project Management and Collaboration
Become a Project Management Expert
Project Management 101: Overview of Projects and
Project Initiation 78
Project Management 102: Planning 80
Project Management 103: Monitoring, Controlling, and Closing 82
Microsoft Project 106
Embrace the New Global Workplace
Keep Virtual Teams Positive and Productive 68
Virtual Meetings—Expert Strategies for Engagement 69
Microsoft Skype for Business 106
Capitalize on Collaboration
Collaboration: Drive Teams to Better Results 41
Microsoft OneDrive for Business 104
Microsoft OneNote 105
Microsoft SharePoint 122

10
PROFESSIONALDEVELOPMENT

11
PROFESSIONALDEVELOPMENT
The best way to learn is to do.
Eight Steps to Effective Learning
Our active learning approach blends interactive lectures
with engaging breakout sessions and feedback that encour-
age participants to apply knowledge directly and create
real-time business solutions and initiatives. We developed
our tool-based courses in house using an eight-step model
that encourages interaction, collaboration, and the applica-
tion of relevant tools and ideas.
2 Idea and Education
Explain the idea and its value.
1 Self-Discovery
Establish a personal connection to
the topic.
3 Group Exercise
Form a breakout session to broaden
understanding and buy-in.
5 Application
Teach technique or tool.
4 Class Discussion
Share experiences from the group
exercise.
6 Personal Exercise
Generate and document the
relevance of the technique or tool.
8 Review
Recap key points.
7 Solo or Pair Share
Apply the technique or tool to your
personal situation.

12
Give your career a leg up.
Take a practical approach to professional
development.
At Learn It, our staff of education and curriculum develop-
ment experts understand how adults learn. We use this in-
sight to offer practical, tool-based leadership and employee
development training for project managers, business profes-
sionals, managers, and senior leaders.
Count on curriculum that works for you.
Our team stays on the cutting edge of industry trends and
business philosophy in order to ensure that our course
content is comprehensive and relevant. All of our courses
provide ample time for the participants to practice im-
plementing our tools and ideas in order to achieve greater
success in communication, conflict resolution, project man-
agement, leadership, productivity, negotiation, and other
business skills.

13
Communication and Presentation Skills 14
Respond to Conflict 22
Advanced Business Communication: Increase Your
Confidence in Challenging Situations NEW23
Negotiation Skills 26
Business Writing 28
Critical Thinking and Collaboration 32
Critical Thinking 34
Advanced Critical Thinking: Take Charge of Your Decision
Making NEW35
Advanced Emotional Intelligence: Take Your Personal and
Social Competence to the Next Level NEW40
Collaboration: Drive Teams to Better Results NEW41
Make Meetings Matter 42
Time Management 44
Thrive in Chaos: Prioritize and Make Decisions under Pressure 46
Change Management 48
Leadership and Management 50
Leadership Series 52
Fundamental Skills for New Managers 54
Increase Your Managerial Effectiveness 56
Managing Millennials NEW59
Close the Gap: Move from an Operational Manager to
Assertiveness for Managers 62
Strategic Planning 64
Develop Strategic Agility, Embrace Change,
and Drive Results 66
Effective Performance Reviews 74
Women and Leadership 75
Project and Business Management 76
Project Initiation 78
Project Management 103: Monitoring, Controlling, Closing 82
PMP Exam Prep Boot Camp 84
Project Management for the Rest of Us 86
Process Management 87
Agile Software Development 88
DevOps92
Business Analysis 93

14
Communication and Presentation Skills

15
Become a clear, concise, commanding, and persuasive
writer. Build confidence when resolving conflict and
presenting information in front of others in order to
reach successful negotiation outcomes or influence
cross-functional business partners.
Learn to build stronger relationships,
one conversation at a time.
Respond to Conflict 22
Confidence in Challenging Situations NEW23
Negotiation Skills 26
Business Writing 28
Courses
COMMUNICATIONANDPRESENTATIONSKILLS

1616
Classroom Live Online Learn It Anytime
Communication Strategies
A thriving organization depends on effective and efficient com-
munication. As you examine your own communication strategies
and styles, you will discover why some of your techniques are not
working and learn how to build on your strengths.
CS-PP-01 Public, Private Six Hours $450
This class culminates in the creation of a personal action plan for
successful future communications.
Course Outline
Plan to Communicate Effectively (Two Hours)
• Perception and Values
• Choose to Focus on Options or Procedure
• Complete an Audience Action Matrix
• Get Your Point Across at Work
• STARR
• Mini Action Plan
EffectiveListeningandAssertiveCommunication(TwoHours)
• Learn about Active Listening: Blending and Mirroring
• Ask Open Questions
• Investigate Body Language While Speaking
• Learn about Assertive Communication
Choose the Best Communication Approach for Your Desired
Outcome (Two Hours)
• Learn about Conflict Resolution
• Collaborative vs. Competitive Language
• Address Small Problems
• Focus on Neuro-Linguistic Programming
• Communicate Appreciation
• Create an Action Plan
Target Audience
This course is appropriate for all professionals or team leaders who
wish to understand and improve their communication methods
and business interactions.
CS-P-01 Private Three Hours Call for Pricing
Plan to Communicate Effectively
Course Outline
• Perception and Values
• Choose to Focus on Options or Procedure
• Complete an Audience Action Matrix
• Get Your Point Across at Work
• STARR
• Effective Listening
• Learn about Active Listening: Blending and Mirroring
• Ask Open Questions
• Investigate Body Language While Speaking
CS-P-02 Private Three Hours Call for Pricing
Communicate with Intention
Course Outline
• Learn about Assertive Communication
• Learn about Conflict Resolution
• Address Small Problems
• Focus on Neuro-Linguistic Programming
• Communicate Appreciation
Attend in Person Attend in Person
One course; multiple delivery options
Take the full course in one six-hour session, two three-hour sessions,
or three self-paced sessions on demand, or get key points in one two-
hour session.

1717
CS-LO-01 Public, Private Two Hours $150
Craft Your Conversations: Everyday
Communication Tools
Gain insights into your preferred communication style (and the pre-
ferred styles of others) in order to effectively reach your intended au-
dience. This course will help you to master everyday conversations in
order to increase your confidence and credibility.
Learning Objectives
• Sharpen Your Business Conversations to Speak On the Spot
• Use the Apology Model to Effectively Communicate Regret
• Learn to Sincerely Communicate Appreciation and Respect
Attend Live Online
CS-OD-01 On Demand Self-Paced Subscription
Apologize Effectively
There are times in life when we all have to apologize or express re-
gret. If you’re going to apologize, we recommend knowing the ins
and outs of why some apologies are accepted and others are met
with resistance, anger, and a lack of forgiveness. In this module,
you will be given a four-step tool that offers your apology the best
chance it will have of being accepted so that everyone can move on.
Motivate with Appreciation
Appreciation is one of the most underrated and under-explored
ways to motivate those around us. In this module, you’ll learn about
an easy, three-step tool that gets to the heart of appreciation. Using
this tool, you will be able to motivate people in a way that feels good
and has been proven effective in many situations. Use this tool at
home or work to encourage, stimulate, and inspire those around
you.
Report Clearly, Concisely, and Professionally
Everyone has experienced those painful “status update” meetings.
This tool is recommended for anyone who wants to report statuses
clearly, concisely, and, best of all, professionally. This tool was in-
vented by the military and has since been adopted by journalists
and corporate boardrooms everywhere. You can use this tool in
meetings, when drafting reports, or when you are asked your opin-
ion on the spot.
Learn It Anytime

1818
Build Strong Work Relationships
In today’s unpredictable and challenging business environment,
employees must build successful work relationships and interact
with people in a positive way in order to achieve their company’s
organizational goals. In this course, we explore and leverage basic
competencies that are critical to solid work relationships and ca-
reer success.
WR-PP-01 Public, Private Six Hours $450
After completing this course, you will return to work better able
to build constructive and beneficial professional relationships be-
cause you've learned how to analyze situations and consciously
select productive communication strategies.
Course Outline
Build Effective Work Relationships (Two Hours)
• Evaluate How You Currently Build Work Relationships
• Explore Behaviors That Support or Undermine Relationships
• Assess the Quality of Your Current Work Relationships
• Learn about Communication, Perceptions, and Relationship
Building
• Learn about Worldviews, Perceptions, and Work Relationships
• Define Mindful Communication
• Learn How to Leverage Neuro-Linguistic Programming to
Increase Rapport
• Manage Assumptions to Build Trusting Work Relationships
• Practice Developing and Demonstrating a Positive Attitude
• Create a Mini Action Plan
Course Outline, Continued
Relational Communication and Listening (Two Hours)
• Identify Your Dominant Communication Style
• Sharpen Your Verbal and Nonverbal Behaviors and Skills
• Use Feedback and Questioning Skills to Better Understand Others
• Influence Others by Expressing Needs
• Perform an Interpersonal Needs Assessment
• Understand How Listening Barriers Impact Effective Work
Relationships
Address Change and Conflict (Two Hours)
• Understand Your Conflict-Resolution Style
• Address Conflict with Assertive Communication
• Resolve Conflicts with Work Relationships in Mind
• Develop and Practice a Conflict-Resolution Plan
• Create a Final Action Plan
Target Audience
Anyone who wants to increase their influence and optimize the
performance of their operational and cross-functional teams will
benefit from this course.
Take the full course in one six-hour session, two three three-hour
sessions, or get key points in two two-hour sessions.
Attend in Person

1919
WR-LO-01 Public, Private Two Hours $150
Improve Rapport: Build Strong Work
Relationships
In today’s unpredictable and challenging business environment,
you have to build successful work relationships and interact with
people in a positive way in order to achieve your organizational
goals. In this live online session, you will evaluate and assess your
current work relationships while learning to increase your rapport
with your colleagues via mindful communication.
Learning Objectives
• Assess Your Relationships
• LearnHowtoCreateRapportandActivateMindfulCommunication
WR-LO-02 Public, Private Two Hours $150
Manage Work Relationships: Solving
Communication Problems
Improve your work relationships by identifying how communica-
tion problems might be holding you back. Identify your dominant
conflict management style and learn strategies to increase your
rapport with challenging people from work.
Learning Objectives
• Conflict Styles Assessment
• Build Trusting Relationships by Managing Assumptions
Attend Live Online
WR-P-01 Private Three Hours Call for Pricing
Make Relationship Building Part of Your Job
Description
Course Outline
• Explore Behaviors That Support or Undermine Relationships
• Assess the Links Between your Worldview, Perceptions, and
Work Relationships
• Define Mindful Communication
• Learn to Leverage Neuro-Linguistic Programming to Increase
Rapport
• Manage Your Assumptions to Build Trusting Work Relationships
• Practice Developing and Demonstrating a Positive Attitude
WR-P-02 Private Three Hours Call for Pricing
Increase Your Self-Awareness and Improve
Relationships
Course Outline
• Identify Your Dominant Communication Style
• Sharpen Your Verbal and Nonverbal Behaviors and Skills
• Influence Others by Expressing Needs
• Perform an Interpersonal Needs Assessment
• Understand How Listening Barriers Impact Effective Work
Relationships
• Understand Your Conflict-Resolution Style
• Learn to Address Conflict with Assertive Communication
• Resolve Conflicts with Work Relationships in Mind
Attend in Person

2020
Dealing with Conflict and
Difficult People
As in all facets of life, conflict and difficult people can be found at
work. Since you can’t prevent conflict, you need to learn how to
manage it in productive ways.
DP-PP-01 Public, Private Six Hours $450
Dealing with Conflict and Difficult People
There are several effective strategies for coping with conflict and
difficult people; knowing when and how to use these techniques
can make you a more effective business professional and reduce
the stress in your life.
Course Outline
Understand the Cycle of Conflict and How to Change It
(Two Hours)
The Roots of Conflict and the Road to Resolution
• Ways of Being and Behavior
• The Resistant Way
• Justification Lenses
• Moving from Resistant to Responsive Behaviors
Conflict Resolution 101: Communication (Two Hours)
• Blending, Listening, and the AMPP Method
• Understand Different Types of Difficult People
• Diagnose Difficult Behaviors
Plan to Deal with Difficult People (Two Hours)
• Identify Assertiveness and Motivational Objectives
• Strategies for Success with People Who Seek Perfection, Con-
trol, Approval, and Attention
Target Audience
Business professionals at all levels who want to learn how to effec-
tively respond to conflict and deal with difficult people instead of
reacting emotionally will benefit from this course. Managers and
leaders who desire to turn conflict into productivity among the
teams and individuals they lead will also find this course beneficial.
Attend in Person
DP-P-01 Private Three Hours Call for Pricing
Understand the Cycle of Conflict and How to
Change It
Course Outline
• The Roots of Conflict and the Road to Resolution
• The Resistant Way
• Justification Lenses
• Moving from Resistant to Responsive Behaviors
• Conflict Resolution 101: Communication
• Blending, Listening, and the AMPP Method
Attend in Person

2121
DP-LO-01 Live Online Two Hours $150
Clash of the Coworkers: Developing
Constructive Conflict Strategies
Thisclasswillhelpyoutomanageconflictintheworkplacethrough
understanding its common causes and preparing for it before it
happens. Learn to manage conflicts involving you or between your
coworkers with constructive techniques that will help the oppos-
ing parties find common ground. You will learn to view conflict as
an opportunity for flexibility and taking a wider perspective.
Learning Objectives
• Identify the Common Causes of Workplace Conflict
• Distinguish Between a Disagreement and a Conflict
• Separating People from Their Behavior
• Five Conflict Management Styles
DP-LO-02 Live Online Two Hours $150
Increase the Peace: Rooting Out Workplace
Conflict
We can’t prevent conflict, but we can manage the cyclical nature of
it. In this course, you will learn about the roles that you might be
playing in perpetuating conflict, alter your reactions in difficult sit-
uations, and discover ways to improve your active listening.
Learning Objectives
• Examining Justification Lenses
• Breaking the Cycle
• Learning to Listen Actively
Attend Live Online
Dealing with Conflict and Difficult People

2222
RC-PP-01 Public, Private Six Hours $450
Respond to Conflict: Strategies for Improved
Communication
In this course, you'll develop conflict resolution strategies to prevent
explosive situations and learn to communicate in a way that facili-
tates cooperation and problem-solving without creating resistance.
Course Outline
Develop Conflict Awareness
• Distinguish Between Disagreement and Conflict
• Understand Common Triggers of Workplace Conflict and Barri-
ers to Resolving Them
• Differentiate Between Difficult People and Difficult Behavior
• Explore the Role That Emotional Intelligence Plays in Conflict
Prepare to Respond to Conflict
• Apply Advanced Listening Techniques (Active Listening, Validat-
ing, and Paraphrasing)
• Learn How to Distinguish Between Content and Feelings
During Conflict
• Understand How Meaning Is Derived from Relationship Context
• Explore the Avoid/Attack Spectrum to Plan Your Response to
Conflict
Manage Conflict Productively
• Prepare Communication Scripts to Approach Conflict with
Confidence and Objectivity
• Build Action Plans to Manage Conflicts with People Who Are
Passive, Assertive, Aggressive, and Passive Aggressive
• Detoxify Emotional Statements and Devise Alternative Ways to
Express the Messages Behind Them
Maximize Trust, Minimize Conflict
• Explore the Role That Trust Plays in Conflict
• Leverage the Platinum Rule and Invest in Emotional Bank
Accounts to Increase Trust
• Map Out How You Will Invest in Key People to Increase Harmo-
ny and Productivity at Work
Final Action Plan
Target Audience
Anyone within your organization who wants to learn how to nav-
igate and improve challenging relationships at home and at work
will benefit from this course.
RC-LO-01 Public, Private Two Hours $150
Turn Stress into Strength
Learn to transform your frustration into positive energy and in-
crease your personal effectiveness in stressful situations. In this
course, you will examine your thoughts and generate an action plan
to deal with your negative feelings and increase your self-awareness.
Learning Objectives
• Learn the Ladder of Inference
• Become a Hot-Button Expert: Manage and Deal with Anger
Attend Live Online
Attend in Person
Respond to Conflict
Do you have people in your workplace who cause problems for
everyone else? Do they create additional work for others? Conflict
at work is a painful reality and a key explanation for decreased
productivity and increased frustration. One point is clear: Conflict
does not magically go away, and it only gets worse when ignored.

2323
BC-PP-01 Public, Private Six Hours $450
Advanced Business Communication:
Increase Your Confidence in Challenging
Situations
Explore best practices to help you say what you want to say with
less difficulty and more confidence, whether you are communicat-
ing one on one, via email, or in front of large, difficult audiences.
Course Outline
Explore Principles of Communication (Two Hours)
• Overcome Barriers to Effective Communication
• Communication Style Assessment
• Choose the Best Tools and Channels for Your Message
Best Practices to Influence Peers, Managers, Subordinates,
Stakeholders, and Customers (Two Hours)
• Increase Your Listening Effectiveness
• Master Your Nonverbal Communication
• Be Open and Nondefensive When Receiving Feedback, Sugges-
tions, and Criticism
• Confront Conflicts More Effectively and with Less Stress
• Increase Your Impact and Effectiveness with Email
Attend in Person
Advanced Business
Communication: Increase Your
Confidence in Challenging
Situations
Develop advanced skills in business communication, public
speaking, and presentations in the workplace.
Deliver Your Ideas More Clearly and Powerfully (Two Hours)
• Organize and Package Your Message for Maximum Impact
• Enhance Your Presentation Skills
• Handle Difficult Audiences
• Practice Communicating in Key Business Contexts, Including
Interviews, Meetings, and Presentations

2424
Influencing without Authority
This course focuses on helping you succeed when you don’t have
authority and control over execution. Learn how successful influ-
encers use strategy to leverage the power of networks, persuasion,
and preparation.
IA-PP-01 Public, Private Six Hours $450
You'll also learn how to influence people via a Power Methods
Model and use an Influence Model to frame your plan for being a
successful influencer and networker. You will practice influencing
techniques and enhance your learning with exercises, assessment
tools, and group discussions.
Course Outline
Understand Influence (Two Hours)
• Assess Your Influence Behaviors; Identify Areas for Development
• Understand What Influence Is and What Prevents You from
Getting What You Need, When You Need It
• Recognize How to Use Different Types of Power to Persuade
Others
• Develop Methods to Persuade Others Based on Individual
Personality Types
• Cultivate Your Network of Allies and Build Stronger Relationships
Assertive Communication (Two Hours)
• Define Assertive Communication for Influence Strategies
• Apply the Four Assertive Communication Strategies
• Learn How to Be Effectively Assertive and When to Use Asser-
tive Communication
The Influence Model (Two Hours)
• Use the Influence Model to Plan to Impact a Challenging Influ-
ence Target
• Clarify Your Goals and Priorities
• Understand the Worldviews of the People You Influence
• Learn to Identify What Your Allies or Influence Targets Really
Care About
IA-P-01 Private Three Hours Call for Pricing
Increase Your Influence at Work
Course Outline
• Diagnose Your Influence Behavior Style
• Examine Appropriate Uses of Influencing Styles
• Understand Influence
• Define Power and Influence
• Learn About the Power Methods Model and Target of Influence
• Focus on Assertive Communication
IA-P-02 Private Three Hours Call for Pricing
Plan to Influence Challenging People
Course Outline
• The Influence Model
• Assume Everyone Is a Potential Ally
• Clarify Your Goals and Priorities
• Diagnose Their Worldviews
• Identify Relevant Currencies
Attend in Person
Attend in Person
Target Audience
Project managers and other people who run projects—as well as
those who work on cross-functional teams or need help influenc-
ing up in their organizations—will benefit from this course. In
addition, leaders who want to learn new ways to influence their
colleagues without using positional power—as well as individu-
als, coaches, and consultants who need to persuade and influence
at different organizational levels—will find that this course offers
valuable tools.

2525
IA-LO-01 Public, Private Two Hours $150
Influence: The Power of Persuasion
This course will help you become a successful influencer through
understanding power and influence. Identify the sources of power
and assess your influencing style in order to heighten your ability
to persuade others while maintaining professional respect and in-
tegrity.
Learning Objectives
• Distinguish Power from Influence
• Plan How You’re Going to Get What You Want with the Power
Methods Model and Target of Influence
• Diagnose Your Dominant Influence Behavior Style
Attend Live Online
Takethefullcourseinonesix-hoursessionortwothree-hoursessions.

2626
Negotiation Skills
In this course, you will explore a variety of negotiation styles
while thinking about their strategic advantages and disadvan-
tages. You'll develop your ability to persuade and influence your
colleagues with diplomacy and tact.
NS-PP-01 Public, Private Six Hours $450
Negotiation Skills
Throughout the workshop, you will strengthen your collaborative
and competitive negotiation skills by creating negotiation plans
that will make you more efficient when preparing for and dealing
with internal and external workplace issues. Simply defined, ne-
gotiation is a basic means of getting what we want from others, a
back-and-forth communication style that helps two sides with both
shared and opposing interests to reach an agreement. This class
will give you the tools to increase your confidence and command
in every negotiation.
Course Outline
• Use a Social Style Psychometric to Define Your Negotiation
Style
• Learn about the Planning Tools That Are Used in Collaborative
Negotiations
• Approach Your Next Negotiation Comprehensively Using Holis-
tic Negotiation Strategies
• Build an Argument to Persuade and Influence
• Understand Competitive Negotiation Strategies and When to
Use Them
• Prepare for Resistance and Understand the Other Side’s Tactics
Target Audience
The Negotiation Skills class attracts professionals from all occu-
pations. Anyone who is interested in deepening his or her under-
standing of the power of persuasion will benefit from the interac-
tive structure of this course. Any leader who wants to present and
communicate arguments as effectively as possible will also find
benefits in Negotiation Skills.
Attend in Person

2727
Customer Service Skills
With so much competition in today’s global economy, providing ex-
ceptional customer service is no longer an option: it’s a necessity.
When you treat your customers exceptionally well, your custom-
ers will become an influential marketing tool for your business.
CU-PP-01 Public, Private Six Hours $450
Our customer service workshop will provide you with the skills you
need to handle a variety of situations and increase your productivi-
ty, efficiency, and effectiveness.
Course Outline
• What Customers Want and Why They Leave
• Wow Customers with the Positive Memorable Guest Experience
Model
• Explore How the Wants and Needs of Loyal Customers Evolve
Over Time
• Understand Customer Engagement
• Determine Customers’ Needs and Wants
• Fine-Tune Your Listening and Questioning Techniques to Better
Serve Your Customers
• Learn Strategies to Deal with Challenging Customers
• Learn How to Offer Exceptional Service Over the Phone
• Learn Techniques to Remember Names and Open and Close
Conversations Professionally
Target Audience
Professionals at all levels are invited to this workshop. Previous
classes have drawn extremely varied groups. This course is appro-
priate for any person who wishes to understand and improve his or
her customer service skills.
Attend in Person
CU-P-01 Private Three Hours Call for Pricing
Cultivate Engaged Customer Relationships
Course Outline
• What Customers Want and Why They Leave
• Exercise: Wow the Customer
• The Positive Memorable Guest Experience Model
• Customer Assessment
• Needs vs. Wants; Needs and Wants Over Time
• Customer Engagement
• A Tool to Determine Customers’ Needs and Wants
• Effective Listening and Questioning
• The Appearance of Listening
• Effective Questioning
CU-P-02 Private Three Hours Call for Pricing
Support Challenging Customers in Person
and on the Phone
Course Outline
• How to Deal with Challenging Customers
• Group Discussion: Turn Challenge into Cooperation
• Feel, Felt, Found: A Method to Overcome Objections
• Handle Challenging Callers (A.S.A.P)
• Feedback: Handle Challenging Callers
• Customer Service on the Phone
• Greetings and Personalizing Service
• What to Say and What to Avoid
• Final Exercise: Rephrasing to Optimize Customer Satisfaction
• The 10 Commandments of Customer Service
Attend in Person
With so much competition in today’s global economy, providing ex-
ceptional customer service is no longer an option—it’s a necessity.
When you treat your customers exceptionally well, your custom-
ers will become an influential marketing tool for your business.

2828
Business Writing
Email has become the single most important communication tool
in business today. Unfortunately, poorly written emails can dam-
age relationships, ruin sales opportunities, and prevent career
advancement. Every email that is sent is scrutinized by its recipi-
ent, so it is vital that your emails create a favorable image of you.
BW-PP-01 Public, Private Six Hours $450
Business Writing
In this course, you’ll learn practical and useful techniques to
organize information clearly and logically, write persuasively, and
present a professional image of yourself and your organization.
Course Outline
Error-Proof and Email Best Practices (Two Hours)
• Avoid Embarrassment: Error-Proof Your Writing
• Break Through Writer’s Block
• Use Outlining to Structure Your Ideas and Increase Coherence
• Write Effective Emails
• Learn Subject Line Best Practices
Write Fast, Sound Professional (Two Hours)
• Use a Framework to Write Fast and Sound Professional
• Communicate Emotion in Your Writing
• Determine Your Goals and Bottom-Line Your Message
Write to Persuade and Influence (Two Hours)
• Perform an Audience and Context Analysis
• Six Steps to Sway
• Review Grammar Resources and Activities to Improve Your
Business Writing
Target Audience
This is a foundational course that is especially meaningful for indi-
viduals new to business, professionals who are not native English
speakers, and anyone who wants to fine-tune their writing skills
and increase their confidence in written business communications.
BW-P-01 Private Three Hours Call for Pricing
Action Writing
Course Outline
• Avoid Embarrassment: Error-Proof Your Writing
• Perform Exercises for Eliminating Wordiness
• Organize Your Ideas with Outlining and Reverse Outlining
• Learn Email Best Practices
• Learn to Bottom-Line Your Message
BW-P-02 Private Three Hours Call for Pricing
Write to Persuade and Influence
Course Outline
• Learn to Write Fast and Sound Professional
• Communicate Feeling through Writing
• Perform an Audience and Context Analysis
• Write to Persuade and Influence
three two-hour sessions, or four self-paced sessions on demand.

2929
Business Writing
BW-LO-01 Public, Private Two Hours $150
Plan and Proof Your Business
Communication
Our written communication reflects our levels of professionalism,
education, and ability to get things done. This course will review
grammar resources and proofing practices in order to help you
avoid making mistakes that can give whomever you’re communi-
cating with a poor impression. We will also practice drafting tools
that will help you to break out of writer’s block and write emails
quickly and professionally.
Learning Objectives
• Error-Proof Your Writing
• Write Fast and Sound Professional
BD-LO-02 Public, Private Two Hours $150
Build an Influential Message: Write for Your
Audience
Influential, persuasive writers shift their messages depending on
their primary audiences. In this course, you will identify your au-
dience’s interests and biases and practice a writing technique for
preparing influential messages.
Learning Objectives
• Perform an Audience Analysis
• Learn about the Six Steps to Sway: A Persuasive Writing Plan
BD-LO-03 Public, Private Two Hours $150
GetResults:BusinessWritingThatDrivesAction
In this course, learn how to use tools that are designed to make
business writing faster for you to execute and easier for your audi-
ence to understand. Increase your confidence that your emails are
clear, concise, and incite action.
Learning Objectives
• Communicate the Point: Goal-Oriented Writing
• Bottom-Line Your Message
• Email Best Practices and Suitable Subject Lines
• STARR: Get Your Point Across at Work
BW-OD-01 On Demand Self-Paced Subscription
Get to the Point: Bottom-Line Your Message
It’s challenging to write clear, concise, and professional emails, es-
pecially if the subject matter is important. This tool presents you
with an easy way to cut through all of the fluff and get straight to
what matters in your emails. You will learn how to write quickly
and concisely.
Check Your Writing for Tone
You’ve had the experience of something you wrote being taken
totally out of context, right? We all have. That’s because the actu-
al words that are used in everyday communication make up only
about 7% of the listener’s interpretation. It’s no wonder that readers
misinterpret emails. This tool teaches you a quick and easy way to
check your writing for tone and possible misinterpretations.
Write Fast and Sound Professional
Why do we have to labor to write a professional email? Wouldn’t it
be nice if our business correspondence could be fired off with less
effort and still sound professional? This tool will provide you with a
straightforward structure that enables you to communicate quick-
ly and professionally.
Attend Live Online Learn It Anytime

3030
Presentation Skills: Present Like
a Pro
Your two days will be spent in a group setting with a facilitator,
learning and practicing fundamental and advanced presenta-
tion skills. Included in the workshop are instructor-led exercises,
group activities, and an extensive feedback process; all of these
are designed to increase your comfort and competency when
speaking in public.
PS-PP-01 Public, Private Two Days $450
Presentation Skills: Present Like a Pro
Each participant will take part in a videotaped presentation fol-
lowed by a peer-feedback session and one-on-one feedback from a
senior instructor in order to guarantee progress and eliminate any
distracting behaviors.
Course Outline: Day One
Plan and Prepare Your Ideas (Two Hours)
• A.U.D.I.E.N.C.E. Analysis Tool
• Two-Step Prep Tool: Organize Your Ideas and Your Message
• Plan for Obstacles and Tough Questions
• The Rule of Three
• Action Plan
Organize Your Message and Cultivate Persuasive Presence
(Two Hours)
• Presentation Template
• Speak on the Spot
• Best Practices for Q A Sessions
• Delivery Tricks of the Trade
• Gestures: What Not to Do
• Gestures and Posture: Best Practices
• Action Plan
Deliver an Engaging Message (Two Hours)
• Eye Contact: Three Reasons to Connect
• What to Do with Your Hands
• The Dynamics of Voice
• Turn Anxiety into Confidence
• Practice, Present, Feedback
Attend in Person
Course Outline: Day Two
Review Content, Practice, Prepare, and Present with Video/
Feedback
Target Audience
Project managers and other people who run projects—as well as
those who work on cross-functional teams or need help influenc-
ing up in their organizations—will benefit from this course. In
addition, leaders who want to learn new ways to influence their
colleagues without using positional power—as well as individu-
als, coaches, and consultants who need to persuade and influence
at different organizational levels—will find that this course offers
valuable tools.

3131
PS-OD-01 On Demand Self-Paced Subscription
Offer Your Opinion on the Spot
One of the most challenging situations in life is being put on the
spot for a response and not being prepared. This tool walks you
through how to respond in a way that makes you appear profes-
sional and prepared, especially when you’re not.
Learn It Anytime
PS-P-01 Private Three Hours Call for Pricing
How to Organize and Plan Your Message
Course Outline
• A.U.D.I.E.N.C.E., Analysis Tool
• Two-Step Prep Tool: Organize Your Ideas and Your Message
• Plan for Obstacles and Tough Questions
• Organize Your Message: The Rule of Three
• The Rule of Three in Detail
• Presentation Template
• Speak on the Spot
• Best Practices for QA Sessions
PS-P-02 Private Three Hours Call for Pricing
How to Deliver an Engaging Message
Course Outline
• Delivery Tricks of the Trade
• Gestures: What Not to Do
• Gestures and Posture: Best Practices
• Eye Contact: Three Reasons to Connect
• What to Do with Your Hands
• The Dynamics of Voice
• Turn Anxiety into Confidence
• Practice, Present, Feedback
Attend in Person
Presentation Skills: Present Like a Pro

32
Critical Thinking and Collaboration

33
Each course offers practical tools and ideas that will help
you take control of your day, thrive in chaotic work en-
vironments, streamline your decision-making processes,
and improve the collaboration on your team. All of these
courses are designed according to the work of current
experts and leaders in time management, productivity,
and decision making.
Leave work feeling accomplished and purposeful, thanks to
our productivity and decision-making courses.
Critical Thinking 34
Advanced Critical Thinking: Take Charge of Your Decision
Making NEW35
Advanced Emotional Intelligence: Take Your Personal and
Social Competence to the Next Level NEW40
Collaboration: Drive Teams to Better Results NEW41
Make Meetings Matter 42
Time Management 44
under Pressure 46
Change Management 48
Courses
CRITICALTHINKINGANDCOLLABORATION

3434
Critical Thinking
Employees who can analyze and reason consistently are an
invaluable resource for any business. Applied critical-thinking
skills provide an essential foundation for all effective planning,
problem-solving, and decision-making activities.
CT-PP-01 Public, Private Six Hours $450
Critical Thinking
Criticalthinkershaveacompetitiveadvantagebecausetheyareskep-
tical of quick fixes and operational dogma. They generate productive
ideas and are intellectually competent at forging new directions.
Course Outline
Learn About Critical Thinking and How to Activate It with
Inquiry (Two Hours)
• Move from Reacting to Responding with the 12 Questions for
Critical Thinkers
• Understand the Five Attributes of Critical Thinkers and Identify
Areas to Improve
Explore the Impact of Bias on Decision Making (Two Hours)
• Use the Ladder of Inference to Examine and Question Your
Assumptions and Biases and Make Better Decisions
Decision-Making and Strategic Problem-Solving Tools (Two
Hours)
• Understand the Six Styles of Critical Thinking and Use Them to
Make Better Individual and Group Decisions
• Learn and Practice an Anonymous Decision-Making Tool to
Foster New Ideas and Expedite the Decision-Making Process for
Teams
• Apply the Productive Thinking Model to Solve Problems or
Generate Creative Ideas
• SWOT and SOAR Analysis
• Solve Problems and Make Decisions Using a Stream-of-Con-
sciousness Tool to Capture Your Best Ideas and Put Them to Work
Create an Action Plan
Target Audience
This course will benefit business professionals at all levels
who want to improve their critical-thinking skills through
well-researched tools and assessments.
Attend in Person
CT-P-01 Private Three Hours Call for Pricing
Use Critical Thinking to Improve Your
Decision Making
Course Outline
• Critical Thinking and Why It Matters
• Asking the Right Questions
• The Five Attributes of a Critical Thinker
• Mental Models and Biases
• Decision Making and the Ladder of Inference
CT-P-02 Private Three Hours Call for Pricing
Use Critical Thinking to Make Better
Decisions on Teams
Course Outline
• Decision-Making and Strategic Problem-Solving Tools
• Six Thinking Hats: Looking at a Decision from All Points of
View
• The Delphi Method: Make Better and Faster Group Decisions
• The Productive Thinking Model
• SWOT
• SOAR
• DEAM
Attend in Person
or three two-hour sessions.

3535
Critical Thinking
CT-LO-01 Public, Private Two Hours $150
Reacting vs. Responding: The Difference Is
Critical
Build your reputation as a leader and problem-solver using critical
thinking skills. This course will help you learn to decelerate your
thinking process and systematically test your initial thoughts and
reactions. In addition, you will develop the traits of a critical thinker
in order to successfully create solutions to business problems.
Learning Objectives
• Define Critical Thinking
• Ask the Right Questions to Stop Reacting and Start Responding
• The Five Attributes of Critical Thinkers
Attend Live Online
CT-OD-01 Public, Private Two Hours $150
Think Outside the Box with Six Thinking
Hats
We all have trouble looking at new ideas from different perspec-
tives. Make the most of your ideas with Six Thinking Hats, a role-
based brainstorming technique. Explore an initiative from many
different angles by assigning distinct roles. In less than 15 minutes,
you’ll be refining your ideas in surprising and useful ways.
CT-OD-02 Live Online Two Hours $150
Get out of Your Head and Make Decisions
with DEAM
It’s easy to get sidetracked when you’re trying to make important
decisions. DEAM is a tool designed to easily separate distractions
from focused thoughts. You’ll be left with a concentrated batch of
clear ideas. Take this course, try the three-minute exercise, and
you’ll be making decisions more efficiently in no time.
Learn It Anytime
Advanced Critical Thinking:
Take Charge of Your
Decision Making
In a world filled with information, it is vital that we
effectively analyze and evaluate data prior to finalizing
decisions.
AC-PP-01 Public, Private Six Hours $450
Advanced Critical Thinking: Take Charge of
Your Decision Making
In this workshop you will continue to develop the cognitive skills
and disposition necessary to optimize your performance and in-
crease your success in your field.
Course Outline
Challenges and Benefits of Critical Thinking (Two Hours)
• Critical Thinking Defined
• How to Make Hard Choices
• Move from Advocacy to Inquiry
• Master the Three C’s of Decision Making
How Your Brain Can Lead You Astray (Two Hours)
• How Your Brain Can Lead You Astray and What to Do About It
• Psychological Traps That Impact Business Decisions
• Procrastination vs. Rational Decision Making
• Turn “Wasted” Time into Critical-Thinking Time
Build Your Critical-Thinking Toolkit (Two Hours)
• Clarify Decision Accountability: RAPID
• Internalize Intellectual Standards
• Track Yourself: Intellectual Journal
• Deal with Ego
• Customize Your Critical-Thinking Toolkit
Create a Final Action Plan
Attend in Person

3636
Develop Analytical Skills:
Streamline Decision Making and
Share Your Findings
Analytical thinking involves the process of gathering relevant in-
formation and identifying key issues that are related to it. This
type of thinking also requires you to compare sets of data from
different sources, identify possible cause-and-effect patterns, and
draw appropriate conclusions in order to arrive at solutions.
Takethefullcourseinonesix-hoursessionorthreetwo-hoursessions.
AS-PP-01 Public, Private Six Hours $450
Develop Analytical Skills: Streamline
Decision Making and Share Your Findings
This workshop will give you the basic analytical tools to assimilate,
assess, organize, and analyze new knowledge so that you can use
the information advantageously for your organization and career.
Course Outline
Analytical Skills and Data Analysis
• Identify and Assess Core Analytical Skills
• Explore Challenges in Collecting, Evaluating, and Presenting
Information
• The Planning Phase
• Define the Purpose of the Analysis and Clarify Relevant Issues
and Questions
• Identify Issues that Are Essential for a Comprehensive Under-
standing and Decide on Your Analytical Approach
• Learn How to Create a Data Collection Plan for Obtaining Infor-
mation
The Analyze Phase
• Learn to Organize, Collect, and Evaluate Data via Graphical Tools
• Use Affinity Grouping to Aggregate Unstructured Data into
Segments
• Evaluate Ideas and Analyze Strategies with a 2x2 Grid and SWOT
Analysis
• Perform a Cost-Benefit Analysis and Determine Risks
Attend in Person
The Conclusion and Reporting Process
• Determine Characteristics of Valid Conclusions
• Develop Your Conclusions Graphically and Create Recommen-
dations
• Tools, Tips, and Techniques for Presenting Your Story to Multi-
ple Audiences
• Create and Deliver a Brief Presentation to Increase Buy-In
Target Audience
Supervisors and mid-level leaders who are seeking to increase their
leadership effectiveness, as well as emerging leaders who will soon
be taking on larger leadership roles, can benefit from this course.
This course is suitable for any person who wants a better under-
standing of the best practices for managing organizational change
and driving results during uncertain times.

3737
AS-LO-01 Public, Private Two Hours $150
Analytical Skills and Data Analysis
Learning Objectives
• Identify and Assess Core Analytical Skills
• Explore Challenges in Collecting, Evaluating, and Presenting
Information
• The Planning Phase
• Define the Purpose of the Analysis and Clarify Relevant Issues
and Questions
• Identify Issues that Are Essential for a Comprehensive Under-
standing and Decide on Your Analytical Approach
• Learn How to Create a Data Collection Plan for Obtaining Infor-
mation
The Analyze Phase
Learning Objectives
• Learn to Organize, Collect, and Evaluate Data via Graphical Tools
• Use Affinity Grouping to Aggregate Unstructured Data Into
Segments
• Evaluate Ideas and Analyze Strategies with a 2x2 Grid and SWOT
Analysis
• Perform a Cost-Benefit Analysis and Determine Risks
Attend Live Online
Develop Your Analytical Skills: Streamline Your Decision Making
The Conclusion and Reporting Process
Learning Objectives
• Determine Characteristics of Valid Conclusions
• Develop Your Conclusions Graphically and Create Recommen-
dations
• Tools, Tips, and Techniques for Presenting Your Story to Multiple
Audiences
• Create and Deliver a Brief Presentation to Increase Buy-In

3838
Develop Emotional Intelligence
In this course, you'll define emotional intelligence and find out
how to cultivate it personally as well as recognize and encourage
it at work. Take an assessment to learn where you stand in rela-
tion to Daniel Goleman’s core competencies: self-awareness, social
awareness, self-management, and relationship management.
EI-PP-01 Public, Private Six Hours $450
Use tools to increase your self-awareness, become more confident,
improve your communication, stay in control, and stop letting neg-
ative emotions derail your success.
Course Outline
Increase Your Interpersonal Success through Self-Awareness
(Two Hours)
• What Is Emotional Intelligence?
• Gain a Working Knowledge of the Five Core Competencies of
Emotional Intelligence
• Assess and Analyze Your Emotional Intelligence
• Explore Your Emotions: Become Familiar with Psychological
and Physical Reactions
• Learn When Emotions Can Be Your Greatest Asset and Greatest
Liability
• Understand the Causes of Each Emotion and How to Use Them
to Your Advantage
Communicate with Flexibility and Authenticity (Two Hours)
• Leverage Emotional Intelligence through Focused Listening and
Asking Questions
• Understand How to Express Emotional Intelligence through
Nonverbal Communication
• Use Emotional Intelligence to Interact with Your Team and
Enhance Group Dynamics
• Disagree Constructively
Attend in Person
Self-Management Skills That Will Keep You in Control
(Two Hours)
• Manage Emotions in the Workplace When You Feel Like You’re
on the Verge of Losing It
• Reduce Drama by Asking the Right Questions to Get to the Root
of a Complicated Situation
• Recognize Trigger Words, Nonverbal Cues, and Emotionally
Sensitive Situations
• Use Empathy to Understand Different Perspectives
• Final Action Plan
Target Audience
Anyone who is curious about ways to positively affect their team
through a deeper understanding and practice of emotional intelli-
gence will benefit from this course, including individual contribu-
tors, middle managers, team leaders, senior managers, and senior
leaders.
or two two-hour sessions.

3939
EI-P-01 Private Three Hours Call for Pricing
What Is Emotional Intelligence?
Course Outline
• Gain a Working Knowledge of the Five Core Competencies of
• Learn Why Emotional Intelligence Is a Key Success Factor in
Today’s Workplace
• Assess and Analyze Your Emotional Intelligence
• Explore Your Emotions: Become Familiar with Psychological
and Physical Reactions
• Learn When Emotions Can Be Your Greatest Asset and Great-
est Liability
• Understand the Causes of Each Emotion and How to Use
Them to Your Advantage
EI-P-02 Private Three Hours Call for Pricing
Communicate with Flexibility and
Authenticity and Practice Self-Management
Course Outline
• Leverage Emotional Intelligence through Focused Listening and
Asking Questions
• Understand How to Express Emotional Intelligence through
Nonverbal Communication
• Disagree Constructively
• Reduce Drama by Asking the Right Questions to Get to the Root
of a Complicated Situation
• Recognize Trigger Words, Nonverbal Cues, and Emotionally
Sensitive Situations
Attend in Person
EI-LO-01 Public, Private Two Hours $150
Spotlight on Success: Emotional Intelligence
Competitive leaders and performers with influence at any organi-
zation always have something in common: high emotional intelli-
gence (E.Q.). In this session, we’ll assess your emotional intelligence
and how it affects your performance in the workplace. You’ll learn
what high emotional intelligence looks like in action and why it can
reduce your stress, increase your effective communication, and im-
prove your visibility at your organization.
Learning Objectives
• What Emotional Intelligence Looks Like in the Workplace
• Take Advantage of the Power of Emotion
• The Core Competencies of Emotional Intelligence
• E.Q. Assessment of Competencies
EI-LO-02 Public, Private Two Hours $150
Effective Listening: Apply Emotional
Intelligence to Sensitive Situations
Effective listening is a critical and often-neglected communication
tool in sensitive situations. This class will teach you to approach
listening as an acquired skill similar to reading or writing. You will
learn to utilize emotional intelligence to enhance your listening
skills through paraphrasing and question-asking techniques.
Learning Objectives
• Communication Principles Worth Remembering
• Practice the Four Levels of Focused Listening
• Reduce Conflict by Asking the Right Questions
• Complete an Emotional Intelligence Assessment
Attend Live Online

4040
Advanced Emotional Intelligence:
Take Your Personal and Social
Competence to the Next Level
We know E.Q. is critically important to leaders and managers, es-
pecially in today’s high-stress, fast-paced workplaces. Take your
emotional intelligence to the next level.
AE-PP-01 Public, Private Six Hours $450
Advanced Emotional Intelligence: Take Your
Personal and Social Competence to the Next
Level
Learntocommunicatemasterfully,handlestressandconflictproduc-
tively, make clear-headed decisions, and respond flexibly to change.
Course Outline
Neuroscience and Emotional Intelligence (Two Hours)
• Emotional Intelligence: Critical Success Factor
• Emotional Intelligence and Your Brain
• Emotional Intelligence, IQ, and Personality Are Different
• Emotional Intelligence Predicts Performance
Continue to Develop Self-Awareness and Self-Management
(Two Hours)
• Personal Competence: Self-Awareness and Self-Management
• Tool Options: Develop Self-Awareness
• Self-Management, Stress Management, and Performance
• The Self-Management Strategies of Successful People
• How to Overcome Defensiveness
Attend in Person
Continue to Develop Social Awareness and Relationship
Management (Two Hours)
• Social Competence: Social Awareness and Relationship Manage-
ment
• Accurately Read the Emotions of Others, and Effectively Navi-
gate Your Organizational Culture
• Social-Awareness Quiz
• How to Have Challenging Conversations
• Approach Conflict with Confidence and Objectivity
• Conflict Communication Script
• Relationship Management Competencies
• Improve Your Relationship Management
• Emotional Intelligence Challenge: Homework

4141
Collaboration: Drive Teams to
Better Results
In today’s competitive environment, company-wide collaboration
is an imperative for success. Learn how to work with people more
effectively in all kinds of business circumstances: one-on-one situ-
ations, temporary work groups, or long-term project teams.
CD-PP-01 Public, Private Six Hours $450
Collaboration: Drive Teams to Better Results
Course Outline
Understand Collaboration (Two Hours)
• Define Components of Effective Collaboration
• Determine How and When to Collaborate
• Use Methods to Cultivate a Collaborative Environment
Enhance Collaborative Communication (Two Hours)
• Learn Processes for Collaborative Communication
• Develop Active Listening Skills That Promote Better Work
Relationships
• Navigate Conflict and Improve Decision Making
Build Unified Teams through Collaborative Processes
(Two Hours)
• Influence Others to Use Collaborative Processes and Improve
Relationships across Your Network
• Identify Barriers That Block Collaboration
• Learn How to Get Buy-In for Collaboration
Attend in Person

4242
Make Meetings Matter
Learn to create meetings—virtual or face to face—that are pro-
ductive and effective in accomplishing their stated goals. Employ
key facilitation strategies to engage the participants and consis-
tently create meetings that work.
MM-P-02 Private Three Hours Call for Pricing
Make Meetings Matter: Face-to-Face Meeting
Strategies
In this three-hour session, you will learn to create meetings that
are productive and effective in accomplishing their stated goals.
Learn which meeting structure best fits your meeting’s goals and
participants. Plan for your next meeting using the five P’s of Effec-
tive Meeting Preparation, and apply and practice a meeting-design
methodology to create meeting structures that work every time.
Consider the obstacles that could hinder meeting progress and
develop strategies to overcome them. Finally, learn key facilitation
strategies to engage the participants and consistently create meet-
ings that work.
Course Outline
• Discover Why Meetings Don’t Work
• Learn to Clearly Define Your Meeting’s Content, Duration, and
Structure
• Save Time and Streamline Your Weekly Meeting Procedures
• Start on Time and Engage Your Participants with a Hook
• Increase the Probability of a Meeting’s Success with a Five-Step
Meeting-Planning Tool
Target Audience
This course will benefit individuals and leaders who facilitate live
meetings and want to learn more about the current researched best
practices for leading them. In addition, any trainers, coaches, and
consultants who need to consistently lead effective live and virtual
meetings will find valuable resources within this course.
Attend in Person
MM-P-01 Private Three Hours Call for Pricing
Make Meetings Matter: Virtual Meeting
Strategies
The use of virtual meetings has grown to 80% of all meetings with-
in global companies. Also, 50% of global employees now belong to
virtual teams. Because of this, the ability to lead virtual meetings
in today’s worldwide business economy is a required critical skill.
However, the average virtual meeting today lacks energy and re-
sults. Take this course to find out how you can make virtual meet-
ings productive and energetic.
Course Outline
• Understand the Role That Virtual Meetings Play in the Current
Business Environment
• Learn about Current Technological Mediums for Virtual
Meetings and How to Select the Best Medium for Reaching Your
Goals
• Uncover How Virtual Meetings Are Different from Co-Located
(Face-to-Face) Meetings
• Utilize a Well-Researched Facilitation Model for Creating Meet-
ings That Are Productive, Well-Designed, and Engaging
• Apply Best Practices for Facilitating Virtual QA Sessions
• Effectively Create Best Practices from Post-Meeting Feedback to
Continually Improve the Virtual Participant Experience
Target Audience
This course will benefit individuals and leaders who facilitate virtu-
al meetings and want to learn the current best practices for leading
them. In addition, any trainers, coaches, and consultants who need
to consistently deliver effective live and virtual meetings will find
valuable resources within this course.
Take the full course in two three-hour sessions, two two-hour ses-
sions, or two self-paced sessions on demand.
Attend in Person

4343
MM-LO-01 Public, Private Two Hours $150
Strategies
In this course, you will learn to deliver virtual meetings, leverage tech-
nology, and encourage employee interaction and engagement. Prac-
tice virtual meeting techniques and discover how preparation and
planning drive productive meeting results.
Learning Objectives
• Facilitating Virtual Meetings
• The Five P’s of Effective Meetings
MM-LO-02 Public, Private Two Hours $150
Strategies
Learn which meeting structure best fits your meeting’s goals and
participants. Consider the obstacles that could hinder the meet-
ing’s progress and develop strategies to overcome them. Finally,
learn key facilitation strategies to engage the participants and con-
sistently create meetings that work.
Learning Objectives
• Discover Why Meetings Don’t Work
• Learn to Clearly Define Your Meeting’s Content, Duration, and
Structure
• Save Time and Streamline Your Weekly Meeting Procedures
Attend Live Online Learn It Anytime
TM-OD-01 On Demand Self-Paced Subscription
Plan for Effective Meetings
There’s nothing worse than a disorganized, unproductive meeting.
In five easy steps, this tool will teach you to prepare and plan the
most rewarding and worthwhile meetings possible. Taking this
course will not only make your virtual or face-to-face meetings
more effective, it will also make them easier to plan.
Four Attributes of Effective Meetings
Most of us spend a ton of time in meetings. Without a proper struc-
ture or guidelines, these meetings can often end up being disorga-
nized and unrewarding. When it’s your turn to run a meeting, use
the Four Attributes of Effective Meetings to avoid these mistakes
and make your meeting as productive as possible.
Make Meetings Matter

4444
Time Management
Learn to prioritize projects among the changing and competing
demands on your time. You will also gain an understanding of
how your current workplace requires you to constantly retool to
work strategically instead of working harder.
TM-PP-01 Public, Private Six Hours $450
Time Management
This course will help you to focus on key practices for managing
your time effectively. You will learn practical tools that can help you
to better align your daily activities to accomplish your goals.
Course Outline
Understand What Gets in Our Way and Overcome Obstacles
to Productivity (Two Hours)
• Learn the Three Key Categories of Time Management Barriers
That Stop You from Getting Work Done Effectively
• Make Sure You Schedule the Right Task for the Right Time
• Plan for Your Day in 18 Minutes
Increase Productivity with Behavior Change (Two Hours)
• Understand the Basic Misconceptions about Multitasking
• Concentrate in Chunks
• Turn “Stuff” into Actions: The REP Plan
Outlook Best Practices and Delegation (Two Hours)
• Outlook and Paper Best Practices for Time Management
• Delegate the Right Task to the Right Person at the Right Time
• Organize Your Electronic and Paper Information Easily and
Efficiently
• Evaluate, Reduce, and Preempt
Target Audience
Individual contributors and mid-level and senior leaders who are
seeking to increase their abilities to thrive in chaotic, unpredictable
environments will benefit from this course.
Attend in Person
TM-P-01 Private Three Hours Call for Pricing
Take Control of Your Time
Course Outline
• What Gets in Our Way
• Plan Your Day in 18 Minutes
• Make Time Tangible: A Time-Estimation Process Tool
• Multitasking Best Practices
TM-P-02 Private Three Hours Call for Pricing
Get It Done: Time Management Best Practices
Course Outline
• Turn “Stuff” into Actions: The REP Plan
• Prioritize: Big Picture vs. Day to Day
• Optimize Your Resources through Delegation
• Processing Best Practices: Evaluate, Reduce, and Preempt
Attend in Person

4545
TM-LO-01 Public, Private Two Hours $150
Maximize Your Time: Paper and Email
Processing
Is work stuff weighing you down or getting in your way? Whether
youareusingpaperoremail,wehavetechniquesthatyoucanadjust
to fit your situation. Learn to eliminate paper clutter in your work-
space using three easy steps, then apply a simple structure to your
emailmanagementsystemtocreateeasyaccess.Finally,discoverthe
Outlook tools that will make all of these strategies work together.
Learning Objectives
• Eliminate Paper Clutter with the Evaluate, Reduce, and Preempt
Method
• Email Processing
• Top Outlook Tips and Tools
Don’t Procrastinate: Take Charge of Your Time
This course will help you increase your productivity by overcom-
ing the behaviors that get in the way of time management. Create
habits and utilize planning tools to help you focus and eliminate
distractions from the work day. You will also apply proven methods
to identify and prioritize projects.
Learning Objectives
• Learn Why You Procrastinate and How to Stop
• Plan Your Day in 18 Minutes
• Turn “Stuff” into Action with the REP Plan
Make a Plan and Stick to It
Have you ever worked all day without accomplishing anything? Do
you have trouble maintaining focus or often find yourself wonder-
ing why a task is taking so long? This course will help you discover
the truth about multitasking and what to do instead. You will work
strategically by equating tasks with similar durations, then make a
plan and stick to it by developing attainable goals.
Learning Objectives
• Overcome the Myth of Multitasking
• Learn to Envision Time as a Container
• Set Goals
Attend Live Online
Make Accurate Time Estimates
We can all get better at accurately estimating the time it will take
to complete our projects. This tool is a time-estimation process that
will help you to better manage your personal and professional lives.
In four simple steps, you will learn how to change the way you talk
and even think about time.
Plan Your Day in 18 Minutes
Scheduling enough time to properly plan everything that you need
to do can seem like a daunting task. Managing your day is much
easier when it takes only 18 minutes. In this course, you will learn
how to set your intentions, check in with yourself, and accomplish
goals in the most efficient ways possible.
Analyze Task Importance and Urgency
When you’re stuck with a long list of competing priorities, decid-
ing what to tackle first can be challenging. The Urgent/Important
Matrix is a tool that makes both big and small tasks much easier to
map out and prioritize. By the end of the course, you’ll be honing
your scheduling skills and taming your overgrown lists of priorities
once and for all.
Learn It Anytime
Time Management

4646
Thrive in Chaos: Prioritize and
Make Decisions under Pressure
Do you work in a chaotic environment where change and transi-
tion are the norm? Learn efficient, useful tools for planning your
day and adapting to its shifting priorities and demands. Together
we will build an action plan so that you can achieve greater clarity,
reduce your stress, and make better decisions at work.
TC-PP-01 Public, Private Six Hours $450
Thrive in Chaos: Prioritize and Make
Decisions under Pressure
This seminar will teach you to turn confusion and disorder into
challenges that you can face.
Course Outline
Determine Priorities and Stay Focused (Two Hours)
• Identify the Origins of Chaotic Work Environments
• Identify Common Barriers to Successful Prioritization
• Compare a Proactive vs. Reactive Work Approach
• Explore How You Spend and Waste Your Time
• Assess Time Management Strategies to Find a Method That Fits
Your Work Style
Assertive Communication under Pressure (Two Hours)
• Use Verbal and Nonverbal Assertive Communication to Navi-
gate Workplace Challenges and Pressures
• Employ Assertive Responses When Manipulated or Provoked
• Decline a Request Professionally, Whether from Your Manager,
Peers, or Customers
• Identify and Leverage Collaborative Language under Stress
Make Decisions under Pressure (Two Hours)
• Determine the Risks of Making Decisions under Pressure
• Identify Good Decision-Making Criteria and Questions
• ExploreSevenDecision-MakingBiases;LearntoMitigateTheirImpact
• Customize Decision-Making Models and Methods to Create the
Best Fit for You
Target Audience
Individual contributors and mid-level and senior leaders who are
seeking to increase their ability to thrive in chaotic, unpredictable
environments will benefit from this course.
Attend in Person
TC-P-01 Private Three Hours Call for Pricing
Understand Chaos at Work, Determine
Priorities, and Stay Focused
Course Outline
• Identify the Origins of Chaotic Work Environments
• Estimate the Impact of Chaos on Individuals, Teams, and Orga-
nizations
• Identify Common Barriers to Successful Prioritization
• Compare a Proactive vs. Reactive Work Approach
• Explore How You Spend and Waste Your Time
• Assess Time Management Strategies to Find a Method That Fits
Your Work Style
Attend in Person
TC-P-02 Private Three Hours Call for Pricing
Assertive Communication and Decision
Making under Pressure
Course Outline
Peers, or Customers
• Determine the Risks of Making Decisions under Pressure
• Identify Good Decision-Making Criteria and Questions
• Explore Seven Decision-Making Biases and Learn to Mitigate
Their Impact
• Customize Decision-Making Models and Methods to Create the
Best Fit for You

4747
TC-LO-01 Public, Private Two Hours $150
Conquer Chaos: Workplace Prioritization and
Pressure Management Tools
Are you overwhelmed by daily demands and ongoing workplace
challenges? This session will provide you with the tools to take con-
trol of your productivity. Motivate yourself to achieve your profes-
sional goals by approaching the work day from a flexible, efficient,
and proactive perspective.
Learning Objectives
• Beat Productivity Barriers
• Shift from Being Reactive to Being Proactive
• Define Your Goals with Best Practices
• Give Precedence to Priorities: Eat That Frog!
Attend Live Online
TC-OD-01 On Demand Self-Paced Subscription
How to Say “No” Professionally
It’s not easy to thrive in a chaotic work environment. Learning how
to say “No” professionally is a helpful strategy when you find your-
self regularly taking on more work than you can handle. In three
easy steps, learn how to consider your own priorities first, become
more open to negotiation, and, in the end, politely and professional-
ly decline a request or renegotiate it on your terms.
Goal-Setting Best Practices
A lot of people agonize over creating goals because they think that
the process is going to be complicated or take too long. This course
uses the SMART model to simplify the goal-setting process and help
you come up with realistic objectives. Eliminate the overthinking
today and create better goals faster.
Assess and Plan for Risks—Risk Assessment
Matrix
Hidden risks can derail a project (or an idea) or keep it from ever
getting off the ground. Use a Risk Assessment Matrix (RAM) to as-
sess high-risk decisions and plan contingencies so those risks don’t
derail your success. This tool is useful for anyone who needs to
make big decisions or plan and manage projects. Try it now!
Learn It Anytime
Under Pressure: Effective Decision-Making
When Time Is a Factor
Making faster and better decisions takes strategy and practice. In
this class, you will customize decision-making models and methods
in order to create an action plan for your specific needs. Learn to
adapt your critical-thinking skills to make the best decision in any
given situation.
Learning Objectives
• How Do We Make Decisions?
• Evaluate the Criteria for a Quick Decision
• The Seven-Step Model for Decision Making
• How to Professionally Decline or Negotiate a Request
Assertive Communication under Pressure
Learning Objectives
Peers, or Customers
• Identify and Leverage Collaborative Language under Stress
three two-hour sessions, or three self-paced sessions on demand.
Thrive in Chaos: Prioritize and Make Decisions under Pressure

4848
Change Management
In this course, you will increase your confidence and adaptability
by learning the principles behind the change cycle and behavioral
change readiness.
CM-PP-01 Public, Private Six Hours $450
Change Management
By examining and reflecting on how you respond to personal and/
or organizational change and transition, you will learn to identify
strategies for accepting and implementing change—seeing it as an
opportunity for self-motivation and innovation. You will also build
a personal action plan that articulates how you will implement
what you learn from this program to increase your success in your
organization and personal life.
Course Outline
• Explore What Makes Change Challenging
• Learn Guiding Principles to Support You through Change
• Identify Your Dominant Change Behavior
• Understand How Change Impacts Individuals and Teams with
the Change Cycle
• Plan to Communicate Change Effectively
• Learn Strategies to Support Yourself and Others through the Six
Phases of the Change Cycle: Loss, Doubt, Discomfort, Discovery,
Understanding, and Integration
• Develop Change Action Plans to Support a Specific Person
through Change, Transition, and Uncertainty
• Understand How Organizations Respond to Change
• Learn How to Encourage and Influence Behavioral Changes
Target Audience
be taking on larger leadership roles, can benefit from the Change
Management course. This course is suitable for any person who
wants to gain a better understanding of the best practices for man-
aging personal, organizational, and behavioral change.
CM-P-01 Private Three Hours Call for Pricing
The Challenge of Change and Support
Strategies
Course Outline
• Learn Guiding Principles to Support You through Change
• Identify Your Dominant Change Behavior
• Understand How Change Impacts Individuals and Teams
with the Change Cycle
• Learn Strategies to Support Yourself and Others through the Six
Phases of the Change Cycle: Loss, Doubt, Discomfort, Discovery,
Understanding, and Integration
• Develop Change Action Plans to Support a Specific Person
through Change, Transition, and Uncertainty
CM-P-02 Private Three Hours Call for Pricing
Plan to Communicate Change Effectively and
Understand How Organizations Respond to
Change
Course Outline
• Draft a Change Announcement
• Understand How Organizations Respond to Change
• Learn How to Encourage and Influence Behavioral Changes
• Develop a Behavior Change Plan for Yourself or Someone on
Your Team

4949
CM-LO-01 Public, Private Two Hours $150
Make the Transition: Leading through
Change
Change is the only constant. The change cycle happens differently for
everyone during each organizational change. By accepting the inev-
itable and adapting how we respond during times of change, we can
learn to better communicate, support, and successfully lead teams
through organizational shifts and uncertainty.
Learning Objectives
• The Guiding Principles of Change
• The Change Cycle
• Change Personal Assessment
• The Communicate Change Tool
Attend Live Online
or highlights in one two-hour sessions.
Change Management

51
Our leadership and management courses ensure that
you have everything you need to be successful as a
first-time manager or a more seasoned leader by bench-
marking your abilities against current best practices. We
approach leadership and management as a set of skills
that everyone can improve—addressing how to commu-
nicate like a leader, how to keep virtual teams positive
and productive, and everything in between.
Become a successful first-time manager
or a more seasoned leader.
Leadership Series 52
Fundamental Skills for New Managers 54
Increase Your Managerial Effectiveness 56
Managing Millennials NEW59
Close the Gap: Move from an Operational Manager to
Assertiveness for Managers 62
Strategic Planning 64
Develop Strategic Agility, Embrace Change, and Drive Results 66
Effective Performance Reviews 74
Women and Leadership 75
Courses
LEADERSHIPANDMANAGEMENT

52
What Is the Value of Leadership Training?
It’s simple. Investment in leadership development and
emotional intelligence training drives organizational per-
formance. As organizations are increasingly reliant on man-
agers and executives who can do more with less, critical
questions are being raised about what steps are necessary to
develop such leaders.
The domino effect of great leadership has repercussions in
an organization’s ability to attract and retain key talent, in-
creases productivity, and supports more robust talent man-
agement.
Developing Leaders
What is commonly referred to as leadership development is,
most often, leader development. Our interactive, tool-based
courses offer your people an opportunity to benchmark
their current skill set and develop competencies they need
to drive revenue, increase efficiency, cultivate collaboration,
and ensure customer satisfaction.
Leaders with high levels of emotional intelligence have a
solid level of self-awareness about the link between their
behavior and how it makes others feel and, more important,
perform. In addition, there are three abilities that leaders
high in emotional intelligence consistently demonstrate, es-
pecially when it is most difficult to do so:
• They are able to admit to their mistakes and take personal
accountability.
• They are able to listen to others without jumping to con-
clusions.
• They do not avoid difficult conversations, and are able to
hold people accountable.
Leadership Series
Leaders demonstrating these three competencies are best
able to both create connection and develop the talent of their
employees—two abilities that go hand in hand.
Through leadership and emotional intelligence training,
your leaders will hone in on employees’ individual strengths,
passions, and desired career plans—ultimately driving per-
formance and innovation.

53
Cultivate leadership.
What Is Emotional Intelligence? 39
Communicate with Flexibility and Authenticity and
Practice Self-Management 39
Change Management
The Challenge of Change and Support Strategies 48
Plan to Communicate Change Effectively and Understand
How Organizations Respond to Change 48
Fundamental Skills for New Managers
Set the Right Tone: Best Practices for New Leaders 55
Explore Situational Leadership and Motivation, and
Provide Fair and Balanced Feedback 55
Increase Managerial Effectiveness
The Leader’s Role and Increasing Performance 56
Strategic Leadership 56
Close the Gap: Move from an Operational Manager to a
Strategic Leader
Strengthen Your Operational and Strategic Leadership Skills 61
Determine, Communicate, and Get Buy-In for
Strategic Priorities 61
Strategic Agility and Resilience: Embrace Change and
Drive Results
Develop Strategic Agility and Embrace Change 67
Initiate Innovation, Improve Processes, and
Communicate Strategy 67
Electives
Increase Your Self-Awareness and Improve Relationships 19
Communicate across Cultures and Distance 68
Use Situational Coaching to Overcome Issues Related to
Effective Coaching 73

5454
Fundamental Skills for New
Managers
It takes a unique set of skills to manage and lead others effectively.
Current research shows that most individuals, when first promot-
ed to a management position, do not yet feel ready to take on the
role. Even more seasoned managers can have similar experiences
when they aren’t provided with adequate training.
FS-PP-01 Public, Private Six Hours $450
Course Outline
Set the Right Tone: Best Practices for New Leaders
(Two Hours)
• Manage Your Former Peers and Friends
• Establish Communication Expectations and Professional
Boundaries
• Draft a Mission Statement to Define the Operational Reality of
Your Work Group
• Develop Strong Leadership Skills in Meetings
Build Trust and Respect (Two Hours)
• Values-Based Leadership
• Situational Leadership (Four Approaches/Maturity Levels)
• Situational Leadership and Teams (Forming, Storming, Norm-
ing, Performing)
• Apply Intrinsic and Extrinsic Motivation to Bring out the Best
in Your Team
• Build an Individualized Motivation Plan
Provide Fair and Balanced Feedback (Two Hours)
• Best Practices: Give and Receive Feedback
• Feedback Models
• The Eight-Step Performance Feedback Model
• F.A.S.T.
• Explain the Gap
• S.S.B.I.R.
• Crucial Confrontations
Attend in Person
Target Audience
This course is appropriate for new and experienced managers
and supervisors who want to discover or hone the fundamental
skills that they need in order to lead their staff to higher levels of
productivity.
Take the full course in one six-hour session or two three-hour ses-
sions, or get the key points in two two-hour sessions.

5555
FS-LO-01 Public, Private Two Hours $150
Set the Direction: Leadership Skills for New
Managers
The foundation of any successful team is a fully prepared and confi-
dent manager. In this course, new managers will explore and define
their roles as strategists, coaches, and team members. Managers
will develop an action plan to streamline their meetings, motivate
their employees, and set the goals for team achievements.
Learning Objectives
• Draft a Mission Statement for Your Work Group
• The Four Attributes of Effective Meetings
• The Five P’s for Planning Productive Meetings
• Motivate in Minutes: Provide F.A.S.T. Feedback
FS-LO-02 Public, Private Two Hours $150
Manage in All Directions: Tools for Managing
Up and Down
Successful managers need to manage in all directions. In this
course, you will discover tools and techniques to build your credi-
bility and rapport at all levels of your organization.
Learning Objectives
• Manage Up: Building a Rapport with the Boss
• Setting Effective Performance Expectations
• Tools to Give Feedback and Address Performance Issues
Attend Live Online
FS-P-01 Private Three Hours Call for Pricing
Set the Right Tone: Best Practices for New
Leaders
Course Outline
• Manage Your Former Peers and Friends
• Establish Communication Expectations and Professional
Boundaries
• Draft a Mission Statement to Define the Operational Reality of
Your Work Group
• Develop Strong Leadership Skills in Meetings
• Values-Based Leadership
FS-P-02 Private Three Hours Call for Pricing
Explore Situational Leadership and
Motivation, and Provide Fair and Balanced
Feedback
Course Outline
• Situational Leadership (Four Approaches/Maturity Levels)
• Situational Leadership and Teams (Forming, Storming, Norm-
ing, Performing)
• Apply Intrinsic and Extrinsic Motivation to Bring out the Best
in Your Team
• Build an Individualized Motivation Plan
• Best Practices: Give and Receive Feedback
• Feedback Models
• The Eight-Step Performance Feedback Model
• F.A.S.T.
• Explain the Gap
• S.S.B.I.R.
• Crucial Confrontations
Attend in Person
FS-OD-01 On Demand Self-Paced Subscription
Give Fair and Balanced Feedback
People rarely feel comfortable giving or receiving feedback. By
mapping out what to say beforehand, you can make important con-
versations easier and more accessible to everyone involved. Take
this course and learn how to deliver fair feedback in a clear, confi-
dent, and professional way.
Learn It Anytime

5656
Increase Your Managerial
Effectiveness
A team’s productivity and morale are highly correlated to its
leader’s effectiveness. Experienced managers seek additional
techniques and skills to improve their ability to lead teams and
increase overall productivity.
ME-PP-01 Public, Private Six Hours $450
Increase Your Managerial Effectiveness
In this course, you will learn about the key components of team dy-
namics and how understanding individual goals, values, strengths,
and weaknesses can lead to more effective styles of management
and better overall team performance.
Course Outline
The Leader’s Role (Two Hours)
• Management Styles
• Manager Roles and Responsibilities
• UsingEmotional Intelligence to Enhance LeadershipandInfluence
• How to Take Charge of Your Organizational Culture
Managerial Leadership for Increasing Performance (Two
Hours)
• Team Building: Improve Communication and Examine Bias
• Communication and Relationship Management
• Motivation and Performance
• Performance Management and KPIs
• Assess Your Style of Handling Conflict
Strategic Leadership (Two Hours)
• Understand the Competitive Environment with Porter’s Five
Forces
• Develop Core Capabilities and Formulate Strategies with an
Importance/Performance Matrix
• Strategy Implementation: Clarify, Communicate, and Cascade
Target Audience
This course is appropriate for mid-level and developing managers
who want to hone their leadership and communication skills and
be able to establish effective working relationships with many di-
verse people.
Attend in Person
ME-P-01 Private Three Hours Call for Pricing
The Leader’s Role and Increasing Performance
Course Outline
• Using Emotional Intelligence to Enhance Leadership
and Influence
ME-P-02 Private Three Hours Call for Pricing
Strategic Leadership
Course Outline
Forces
Attend in Person

5757
ME-LO-01 Public, Private Two Hours $150
The Leader’s Role
Learning Objectives
• Using Emotional Intelligence to Enhance Leadership and Influence
Managerial Leadership for Increasing
Performance
Learning Objectives
Strategic Leadership
Learning Objectives
Forces
Learn Live Online
Increase Your Managerial Effectiveness

5858
DE-PP-01 Public, Private Six Hours $450
Develop Executive Presence
Course Outline
Deconstruct Executive Presence (Two Hours)
• Three Components of Executive Presence
• Gravitas: Persuade and Influence Like an Expert Negotiator
• Communication: Communication Strategies of Persuasive
Managers
• Appearance: Tool: Body Language Best Practices
Assess Your Current Skills and Build Executive Presence
(Two Hours)
• Self-Assessment
• Planning Skills to Improve Executive Presence
• Make a Solid Business Case
• Develop a Strategic Vision That Sticks
Interpersonal Skills to Improve Executive Presence (Two
Hours)
• Increase Your Comfort with Negotiations
• Provide Feedback Effectively
• Inspire and Motivate Others
• Prepare and Practice a 3- to 5-Minute Presentation Demonstrat-
ing Executive Presence
Target Audience
This course will benefit anyone who is interested in building a foun-
dation for effective leadership, as well as developing the competen-
cies that everyone needs in order to break through tough barriers
and achieve professional and personal success.
Attend in Person
Develop Executive Presence
You can have the experience and qualifications of a leader, but
without executive presence, you won’t advance. Identify and prac-
tice three elements that make up executive presence, and explore
four mistakes that can damage your executive presence and learn
how to overcome them.

5959
Managing Millennials
Millennials will make up roughly 50% of the U.S. workforce in 2020
and 75% of the global workforce by 2030. Learn how to make the
most of your multigenerational workforce and deepen your under-
standing of this particular generation and their unique potential.
MI-PP-01 Public, Private Six Hours $450
Managing Millennials
Course Outline
The Differences: Five Generations at Work (Two Hours)
• Four Approaches to Five Generations
• Generational Cohorts
• Myth and Reality: Millennials, GenX, Boomers, and Traditionalists
• Who Is at Work?
• Millennial Manifesto
• Xer/Boomer Manifesto
Managing Millennials (Two Hours)
• Points of Tension between Managers and Millennials
• Manager’s Perception, Millennial Values and Core Competencies
• Competencies Managers Need to Succeed
• Flexing: Build a Psychological Contract
• Build a Psychological Contract with an Expectation Matrix
• Incenting the Entitled: Rewarding the Right Things
• Communicate Desired Outcomes and Expectations
• Millennial Feedback Model
Motivating Millennials (Two Hours)
• Engaging the Self-Absorbed
• Adapt Management and Communication Styles
• Motivating the Indifferent
• Maslow’s Hierarchy of Needs and Motivation
• Hierarchy of Capabilities That Contribute to Success
• Motivate with Meaningful Challenge
• Millennial Motivation Diagnostic
Final Action Plan
Attend in Person
Target Audience
This course will benefit supervisors and mid-level leaders who are
seeking to increase their leadership effectiveness as well as emerg-
ing leaders who will soon be taking on larger leadership roles.
MI-LO-01 Public, Private Two Hours $150
Bring Out the Best in Your Multi-
Generational Workforce
The four generations that currently make up the U.S. workforce can
create a complex work environment for managers. Confront the
myths surrounding these generations, recognize the strengths of
each based on the national events that occurred in their lifetimes,
and formulate strategies to manage and communicate with the di-
verse members of your team.
Learning Objectives
• Explore the Myths and Realities about Traditionalists, Baby
Boomers, Gen Xers, and Millennials
• Understand the Formative Events of Each Generation and
Leverage Their Unique Strengths
• Create Action Plans for Managing and Communicating across
the Generational Gap
Attend Live Online

6060
Close the Gap: Move from an
Operational Manager to a
Strategic Leader
Unfortunately, many people who are strong in operations are less
comfortable with the ambiguity of strategy. People who avoid
ambiguity will avoid strategy-setting discussions. This seminar
provides tools to help you become an innovator, a persuasive
player, and a champion of strategic change.
CG-PP-01 Public, Private Six Hours $450
Close the Gap: Move from an Operational
Manager to a Strategic Leader
Through interactive practice sessions, you can close the gap be-
tween where you are now and where you want to be. The intention
of this seminar is not to train participants to be strategic planners
for organizations, however. Rather, the focus is on helping you to
develop a strategic mindset so that you can add value and inspire
risk-taking and innovation on your team. Developing a strate-
gic mindset will also help prepare you for taking higher levels of
responsibility in your organization over time.
Course Outline
Develop and Balance Operational and Strategic Management
Skills
• Use a Polarity Map to Illustrate Operational and Strategic Ten-
sions in Your Business or Work Group
• Establish a Working Definition of Operational Management
• Identify Key Attributes of Successful Strategic Thinkers
Clarify Your Current Operational Objectives for Your Team,
Customers, and Competitors
• Clarify the Purpose of Your Work Group in the Context of Your
Organization
• Draft a Mission Statement Defining the Operational Reality of
Your Work Group
• Use SOAR Analysis to Understand Your Team, Customers, and
Competitors
Attend in Person
Practical Dreaming: Move from What Is to What If
• Assess Your Customers’ Needs, Wants, and Expectations
• Learn to Leverage an Importance/Performance Matrix to Set
Priorities
• Develop a Strategic Vision That Creates a Profitable, Sustainable
Future for Yourself and Your Organization
Make It Happen: Influence Key Stakeholders and Inspire
Innovation on Your Team
• Develop Persuasive Skills to Sell Your Strategic Ideas
• Explore a Range of Options for Influencing Others
• Assess and Develop Your Ability to Encourage Innovation
• Develop Key Messages and Prepare Yourself to Communicate
Strategically
Target Audience
Individual contributors, mid-level managers, and senior leaders
who are expected to demonstrate competence in operational and
strategic areas of their businesses will benefit from this course.

6161
CG-P-01 Private Three Hours Call for Pricing
Strengthen Your Operational and Strategic
Leadership Skills
Course Outline
Develop and Balance Management Skills
• Are You an Operational Manager or a Strategic Leader?
• Navigate Ambiguity and Increase Balance
• What Is Polarity Management?
Clarify Your Current Operational Objective
• Clarify the Purpose of Your Work Group Using a Team Charter
Template
• Draft a Mission Statement for Your Work Group
• Perform a SOAR Analysis: Appreciative Inquiry
CG-P-02 Private Three Hours Call for Pricing
Strategic Priorities
Course Outline
Practical Dreaming: Move from What Is to What If
• Leverage an Importance/Performance Matrix to Set Priorities
• Develop a Strategic Vision That “Sticks”
Influence Key Stakeholders and Inspire Innovation
Assess and Develop Your Ability to Encourage Innovation
Develop Key Messages and Prepare to Communicate Strate-
gically
Attend in Person
CG-LO-01 Public, Private Two Hours $150
Balance Operational and Strategic Demands
Explore the struggles that occur when attempting to balance both
operational and strategic work. Use polarity mapping to uncover
the challenges that teams face during times of change and tran-
sition. Distinguish operational from strategic management and
identify your strengths as a strategic thinker.
Learning Objectives
• Use a Polarity Map to Illustrate Operational and Strategic Ten-
sions in Your Business or Work Group
• Establish a Working Definition of Operational Management
• Identify Key Attributes of Successful Strategic Thinkers
Strategy without Struggle
Developing strategy can be unnecessarily complicated. Use simple
tools designed to help you understand the strategic planning process
and create a vision that sticks.
Learning Objectives
• Learn to Leverage an Importance/Performance Matrix to Set
Priorities
• Develop a Strategic Vision That Creates a Profitable, Sustainable
Future for Yourself and Your Organization
Sell Your Big Idea
It’s not enough to have a big idea—you also need to be able to sell it.
Use persuasion and influence to sell your idea and get buy-in from
thoseyouneedmost.Assessyourorganizationforitsreceptivenessto
innovation and plan your strategy accordingly.
Learning Objectives
• Develop Persuasive Skills to Sell Your Strategic Ideas
• Explore a Range of Options for Influencing Others
• Assess and Develop Your Ability to Encourage Innovation
• Develop Key Messages and Prepare Yourself to Communicate
Strategically
Attend Live Online
Close the Gap: Move from an Operational Manager
to a Strategic Leader

6262
Assertiveness for Managers
Assertiveness for Managers is designed to provide you with
essential communication tactics that will help you manage with
greater confidence and authority.
AM-PP-01 Public, Private Six Hours $450
Through interactive exercises and insightful discussions, you’ll
master people skills and assertive communication techniques that
are guaranteed to give you an edge when you face individuals, prob-
lems, and situations that once caused you stress or frustration.
Course Outline
Manage Assertively and Increase Trust
• Understand the Assertive/Aggressive Spectrum and Where Your
Management Approach Fits
• Learn to Apply Your Authority and Garner Respect
• Confidently Handle Complaints and Criticism from Your Peers
• Gain Respect and Build Trust with Higher-Ups
• Communicate Authentically and Acknowledge the Contributions
from Your Team
• Use Delegation Skills to Reduce Burn-Out and Increase Support
and Initiative-Taking on Your Team
Use Assertive Skills to Persuade and Negotiate
• Learn the Communication Strategies of Persuasive Managers
• Approach Conversations with Employees Using Techniques from
Expert Negotiators
• Shift from Tentative to Commanding and Assertive Language
Choices
• Get Buy-In and Collaborate with Your Team without Undermin-
ing Your Credibility
• Practice Power Positions to Increase Your Confidence in Every
Important Conversation
Attend in Person
Assertively Handle Conflicts and Crises with Confidence
• Learn How to Defend Yourself without Letting Your Emotions
Get the Best of You
• Ensure That Employees Solve Problems on Their Own Instead
of Bringing Them to You
• Firmly Deal with Aggressive Colleagues Who Dominate and
Undermine
• Practice Assertive Body Language to Tell Everyone That You
Mean Exactly What You Say
• Defend Your Employees’ Actions without Damaging Your Credi-
bility
Target Audience
This course will enhance the skills of managers at all levels who
want to increase their effectiveness, improve the clarity of their
communication, and bring out the best in their teams.

6363
AM-LO-01 Public, Private Two Hours $150
The Assertive Manager
Distinguish between assertiveness and aggressiveness and dis-
cover where your management approach fits. Increase your con-
fidence when applying your authority and handling criticism and
complaints from your peers. Deepen the respect and trust of lead-
ers inside your organization.
Learning Objectives
• Understand the Assertive/Aggressive Spectrum and Where Your
Management Approach Fits
• Confidently Handle Complaints and Criticism from Your Peers
• Gain Respect and Build Trust with Higher-Ups
• Communicate Authentically and Acknowledge the Contribu-
tions of Your Team
Persuade and Negotiate Assertively
Explore essential communication tactics that will help you manage
with greater confidence and authority. Learn to engage with people
at any level and sound competent and persuasive using tools from
expert negotiators.
Learning Objectives
• Learn the Communication Strategies of Persuasive Managers
• Approach Conversations with Employees Using Techniques
from Expert Negotiators
• Shift from Tentative to Commanding and Assertive Language
Choices
Attend Live Online
Be More Assertive and Confident in Conflict
and Crisis
Navigate the challenges that occur when people don’t see eye to eye,
while keeping your emotions under control. Learn strategies to
deal with aggressive colleagues who dominate or undermine your
authority. Practice sending nonverbal cues that indicate that you
are in command and control of any situation.
Learning Objectives
• Learn How to Defend Yourself without Letting Your Emotions
Get the Best of You
• Firmly Deal with Aggressive Colleagues Who Dominate and
Undermine
• Practice Assertive Body Language to Tell Everyone That You
Mean Exactly What You Say
• Defend Your Employees’ Actions without Damaging Your Credi-
bility

6464
Strategic Planning
Are you drowning under the weight of tactical activities and
short-term operational demands? Learn how to allocate time and
energy to thinking ahead, adding value, and innovating for the
future. Today, managers and individual contributors alike are
redefining what it means to be truly successful.
SP-PP-01 Public, Private Six Hours $450
Strategic Planning
A recent Wall Street Journal study revealed that the most sought-
after executive skill set is strategic thinking, a skill that only 30% of
managers excel at. Managers with superior strategy skills are more
likely to be promoted to the top levels of their organizations. This
course will help you become one of them.
Course Outline
• Distinguish between Strategic Thinking and Strategic Planning;
Learning to Leverage Both to Gain Competitive Advantage
• Assess Your Skills as a Strategic Thinker and Your Company’s
Need for Strategic Planning
• Become Familiar with Key Terms and Concepts in the Strategic
Planning Process
• Use a Simple Tool to Create a Mission Statement for Your Orga-
nization, Department, or Work Group
• Prepare to Conduct a SWOT or SOAR Analysis for Your Unit
to Identify Trends That Shape the Competitive Landscape and
Predict How They Will Evolve
• Learn How to Identify the Needs and Wants of Customers
• Understand the Components of an Internal Assessment, Includ-
ing Core Competencies and “Culture”
• Establish a Timeline and an Approach for Preparing Your Strate-
gic Plan
Target Audience
Mid-level, senior, and executive leaders who are seeking to increase
their confidence and proficiency in strategic thinking and planning
will benefit from this workshop. In addition, this course is suitable
for any person who wants to gain a better understanding of the best
practices for planning business strategies.
Attend in Person
SP-LO-01 Public, Private Two Hours $150
Strategic Visioning with SWOT Analysis
In this course, you will achieve organizational success by identi-
fying strategic objectives using a SWOT (Strengths, Weaknesses,
Opportunities, and Threats) Analysis. You will also learn how to fa-
cilitate an analysis of the competitive landscape and determine the
future direction of your business and/or department.
Learning Objectives
• Defining a SWOT Analysis
• Matching and Converting Best Practices
SP-LO-02 Live Online Two Hours $150
Be Strategic: Strategic Planning
Fundamentals
This course will help you to understand how strategic thinkers ap-
proach planning and use the common tools of the strategic plan-
ning process. You will practice creating a mission statement for
your work group or organization and deepen your understanding
of the wants and needs of your customers.
Learning Objectives
• How to Be a Strategic Thinker
• Create a Mission Statement for Your Organization, Department,
or Work Group
• Learn How to Identify the Needs and Wants of Your Customers
Attend Live Online

6565
SP-OD-01 On Demand Self-Paced Subscription
Evaluate Projects and Uncover Ideas with
SWOT
Many organizations waste time and money pursuing projects that
are unrealistic. Learn how to make the right decisions for your or-
ganization by evaluating projects and ideas with SWOT. This step-
by-step module takes you through the real SWOT process. Once you
finish it, you’ll be full of ideas for yourself and your team.
Learn It Anytime
Strategic Planning
SP-OD-02 On Demand Self-Paced Subscription
Uncover Opportunities for Your Organization
with SOAR
Are there opportunities for your organization that you don’t know
about? Probably! Use this structured tool to plan strategy, set a new
direction, uncover opportunities, and give your company a com-
petitive advantage. Leaders and future leaders worldwide use the
SOAR tool to uncover hidden opportunities. You can learn to use
this invaluable tool in about 15 minutes.

6666
Develop Strategic Agility, Embrace
Change, and Drive Results
Tosucceedinourvolatile,complex,ambiguousworld,wemustmas-
ter the abilities to adapt and learn. In this course, the participants
will learn how to understand and develop the capabilities of agile
leaders while anticipating and responding to change more rapidly.
SA-PP-01 Public, Private Six Hours $450
Develop Strategic Agility, Embrace Change,
and Drive Results
Through tools, models, and interactive activities, we help our par-
ticipants to cultivate the mental agility necessary to penetrate
complex problems and expand possible situational outcomes. We
explore how to navigate times of change and uncertainty by effec-
tively dealing with any discomfort. In addition, the participants will
explore how to deliver results by inspiring teams and promoting
action and resourcefulness.
Course Outline
Strategic Agility and Change
• Identify Key Aspects of Agility
• Explore Agility as a Solution to Turbulence in Business
• Understand the Connections between Agility, Resilience, and
Leadership
• Anticipate and Exploit Change
Initiate Action and Innovation
• Improve the Adaptive Capabilities of Yourself and Your Team
• Create a Culture That Promotes Action and Resourcefulness
• Assess Your Organization’s Creativity and Openness to Innovation
• Use Tools to Engage Blue Sky Thinking and Generate New and
Better Ideas
Improve Processes and Communicate Strategy
• Approach Process Improvement with an Entrepreneurial Mindset
• Understand Balanced Scorecards and Strategic Improvement
• Sell Your Strategic Idea in Five Steps
• Learn How to Implement Strategy
• Develop Your Personal Leadership Agility Plan
Attend in Person
Target Audience
be taking on larger leadership roles, can benefit from the Strategic
Agility course. This course is suitable for any person who wants
to gain a better understanding of the best practices for managing
organizational change and driving results during uncertain times.

6767
SA-P-01 Private Three Hours Call for Pricing
Develop Strategic Agility and Embrace
Change
Course Outline
Leadership
• Improve the Adaptive Capabilities of You and Your Team
• Create a Culture Promoting Action and Resourcefulness
SA-P-02 Private Three Hours Call for Pricing
Initiate Innovation, Improve Processes, and
Communicate Strategy
Course Outline
Better Ideas
Attend in Person
SA-LO-01 Public, Private Two Hours $150
Strategic Agility and Change
Learning Objectives
Leadership
Initiate Action and Innovation
Learning Objectives
• Improve the Adaptive Capabilities of Yourself and Your Team
• Create a Culture That Promotes Action and Resourcefulness
Better Ideas
Improve Processes and Communicate
Strategy
Learning Objectives
• Develop Your Personal Leadership Agility Plan
Attend Live Online
Develop Strategic Agility, Embrace Change, and Drive Results

6868
Keep Virtual Teams Positive and
Productive
Many remote teams are unsuccessful because they fail to recog-
nize that virtual collaboration has to be managed in specific ways.
The leader of a virtual or a remote team must successfully apply
special insights and techniques to guide performance and form
work relationships with the employees who may be hundreds or
thousands of miles away.
VT-PP-01 Public, Private Six Hours $450
Keep Virtual Teams Positive and Productive
In this seminar, you will learn how to develop communication stan-
dards that help you gain acceptance and respect from your virtual
team while coaching them to success.
Course Outline
Clarify Roles and Responsibilities for Your Virtual Teams
• Understand the Different Types of Virtual Teams
• Determine Appropriate Roles and Responsibilities for Each
Team Member Based on Unique Strengths
• Establish Performance Expectations for Individuals and the Team
Build and Maintain Trust and Cohesiveness in Virtual Teams
• Learn Why It Pays to Build Strong, Trusting Relationships
across Your Virtual Network
• Utilize Short Team-Building Exercises to Increase Trust within
Your Team
• Increase Your Relationship Power with Your Team through
Currencies
Communicate across Cultures and Distance
• Choose the Best Technology to Ensure Collaboration, Account-
ability, and Action
• Deploy Strategies for Frequent, Relevant, and Transparent
Communication
• Overcome Cultural Differences When Communicating across
Your Network
• Learn to Handle Conflict with Diplomacy and Tact in a Multicul-
tural, Virtual Workgroup
Attend in Person
Performance Management and Coaching for Virtual Teams
• Recognize the Root Causes of Performance Management Chal-
lenges
• Learn the Best Practices for Performance Management in Virtu-
al Teams
• Explore and Practice the Tools of Coaching Virtually
Target Audience
In this course, members and leaders of virtual teams will find valu-
able tools and ideas to help support the development and cohesion
of dispersed employees. Although our focus is on virtual teams,
anyone who is struggling with keeping teams positive and produc-
tive could also benefit from this course.
VT-P-01 Private Three Hours Call for Pricing
Communicate across Cultures and Distance
Course Outline
• Choose the Best Technology to Ensure Collaboration, Account-
ability, and Action
• Deploy Strategies for Frequent, Relevant, and Transparent
Communications
Your Network
• Learn to Handle Conflict with Diplomacy and Tact in a Multicul-
tural, Virtual Workgroup
Attend in Person

6969
VT-LO-01 Public, Private Two Hours $150
Communicate within Cross-Cultural Virtual
Teams
The face of business has changed significantly with the increasing
capabilities of technology and the reliance on virtual teams. Disen-
gaged team members can lead to low productivity, team dysfunc-
tion, and delayed communication. In this course, learn to improve
your virtual and cross-cultural team’s performance by increasing
participation in meetings and improving the quality of team com-
munication during day-to-day interactions.
Learning Objectives
• How to Improve Communication on Virtual Teams
• Choose the Best Technology for Collaboration and Decision-
Making
Your Network
• Handle Conflict with Diplomacy and Tact in a Multicultural
Virtual Workgroup
VT-LO-02 Public, Private Two Hours $150
Virtual Meetings—Expert Strategies for
Engagement
In this course, you will learn to deliver virtual meetings, leverage
technology, and encourage employee interaction and engagement.
Practice virtual meeting techniques and discover how preparation
and planning drive productive meeting results.
Learning Objectives
• Learn Best Practices for Facilitating Virtual Meetings
• Discover the Five P’s of Effective Meetings
Attend Live Online
Keep Virtual Teams Positive and Productive
Take the full course in one six-hour session or get the key points in
one three-hour session or two two-hour sessions.

7070
How to Identify and Build High-
Potential Performers
As the “war for talent” heats up, companies need to pay closer
attention to how they develop key individuals in their organiza-
tions. High-potential employees (HiPos) are scarce in most orga-
nizations, and misidentifying them can have costly repercussions.
HP-PP-01 Public, Private Six Hours $450
How to Identify and Build High-Potential
Performers
In this interactive, tool-based course, you will learn systematic ways
to identify and develop the next generation of leaders.
Course Outline
What Is a High-Potential Performer?
• Differentiate Performance from Potential
• Understand the Characteristics of High Potential (Leadership
Promise, Personal Development Orientation, and Balancing
Values and Results)
• Use Current Research to Define What “High Potential” Means in
Your Organization
Build a Successful High-Potential Program
• Identify High-Potential Employees with Efficiency and Accuracy
• Assess Employee Potential and Readiness to Excel
• Learn How to Hold Employees Accountable for Achievements
• Build an Employee Development Plan
Attend in Person
Foster a Talent-Management Culture
• Define a Culture of Development; Learn Common Traits of
Companies with Strong Talent-Development Cultures
• Deploy a GAP Analysis to Expose the Disparity between Where
the Talent Is and Where It Needs to Be
• Understand the Relationship between HiPos and Succession
Planning and Management (SPM)
• Understand Succession Planning and Leader Cultivation
Target Audience
This course is appropriate for hiring managers, professionals in hu-
man resources, learning and development specialists, and any man-
ager who wants to understand how to identify and develop HiPos.

7171
HP-LO-01 Public, Private Two Hours $150
What Is a High-Potential Performer?
Learning Objectives
• Differentiate Performance from Potential
• Understand the Characteristics of High Potential (Leadership
Promise, Personal Development Orientation, and Balancing
Values and Results)
• Use Current Research to Define What “High Potential” Means in
Your Organization
Build a Successful High-Potential Program
Learning Objectives
• Identify High-Potential Employees with Efficiency and Accuracy
• Assess Employee Potential and Readiness to Excel
• Learn How to Hold Employees Accountable for Achievements
• Build an Employee Development Plan
Foster a Talent-Management Culture
Learning Objectives
• Define a Culture of Development
• Learn Common Traits of Companies with Strong Talent-
Development Cultures
• Deploy a GAP Analysis to Expose the Disparity between Where
the Talent Is and Where It Needs to Be
• Understand the Relationship between HiPo and Succession
Planning and Management (SPM)
• Understand Succession Planning and Leader Cultivation
Attend Live Online
Build High-Potential Performers

7272
Coaching for Exceptional Job
Performance
Every employee can reach higher levels of performance, includ-
ing both the average and the best performers. What they need is
a manager who can coach: Someone who can routinely observe,
assess, and interact with them in ways that develop and maximize
their individual effectiveness.
CE-PP-01 Public, Private Six Hours $450
Coaching for Exceptional Job Performance
In this course, you will learn tactics and skills to raise the overall
level of performance and get the most from your team.
Course Outline
A Case for Business Coaching
• Define Coaching in the Context of Job Performance
• Differentiate the Coach Approach from the Therapist/Counsel-
or/Consultant and Teacher Approaches
• Explore Research Highlighting How the Coach Approach
Inspires Exceptional Performance
• Assess Your Team for Gaps between Potential and Current
Performance
Guiding Principles and Context for Coaching
• Explore the Nine Guiding Principles of Business Coaching
• Establish a Context for Coaching
• Learn about the Listening, Language, and Questioning
Approaches to Coaching
Apply Coaching Methods through Interactive Activities
• Review Coaching Models
• Apply Strategizing, Messaging, and Acknowledging in Coaching
Conversations
• Learn about Situational Coaching Best Practices
• Coaching Practice, Reflection, and Feedback
Attend in Person
Key Issues Related to Effective Coaching
• How to Decide Who and When to Coach
• Common Challenges That Can Derail the Coaching Process and
How to Mitigate Them
• Self-Examining Attitudes That Support or Thwart Successful
Coaching
• How to Create a Coaching Plan to Document Improved Perfor-
mance
Target Audience
Managers at all levels with individuals who report directly to
them—who want to learn more about taking the coach approach to
leadership and management—will benefit from this course.

7373
CE-P-01 Private Three Hours Call for Pricing
Coach to Provide Direction and Improve
Performance
Course Outline
• A Case for Business Coaching
• Differentiate Coaching from Other Specialties
• What Is Coaching in the Context of Job Performance?
• Explore Research: Exceptional Performance through Coaching
• The Coaching Role: Providing Direction
• Goal-Setting Best Practices
Performance
• Guiding Principles of Coaching
• How to Improve Performance via the Coaching Role
• Establish a Context for Coaching: Who, What, and How
• Exercise: Who, What, and How
• Focused Listening and Why It Matters
• The Four Levels of Listening
CE-P-02 Private Three Hours Call for Pricing
Use Situational Coaching to Overcome Issues
Related to Effective Coaching
Course Outline
• Apply Coaching Methods through Interactive Activities
• Coaching Role: Open Up Possibilities
• Craft Questions Based on Learning Styles
• The F.U.E.L. Model
• Apply Strategizing, Messaging, and Acknowledging in Coach-
ing Conversations
• Situational Coaching: Coaching Tips
• Common Shifts by Coachee Type
• Coaching Practice, Reflection, and Feedback
• Key Issues Related to Effective Coaching
• The Coaching Role: A Resource for Removing Obstacles
• Deciding Who and When to Coach
• Challenges and How to Mitigate Them
• Create a Coaching Plan to Document Improved Performance
Attend in Person
CE-LO-01 Public, Private Two Hours $150
What Coaching Is and Why It Works
Learning Objectives
• Define Coaching in the Context of Job Performance
• Differentiate the Coach Approach from the Therapist/Counsel-
or/Consultant and Teacher Approaches
• Explore Research Highlighting How the Coach Approach
Inspires Exceptional Performance
Performance
Understand Tools and Methods Used in the
Coaching Process
Learning Objectives
• Explore the Nine Guiding Principles of Business Coaching
• Establish a Context for Coaching
• Learn about the Listening, Language, and Questioning Ap-
proaches to Coaching
Structure a Coaching Session and Practice
Key Skills
Learning Objectives
• Review Coaching Models
• Learn about Situational Coaching Best Practices
• How to Decide Who and When to Coach
• Common Challenges That Can Derail the Coaching Process and
How to Mitigate Them
• Self-Examining Attitudes That Support or Thwart Successful
Coaching
• How to Create a Coaching Plan to Document Improved Perfor-
mance
Attend Live Online
Coaching for Exceptional Job Performance

7474
Effective Performance Reviews
Demystify the performance management process through inter-
active lectures, breakout sessions, and hands-on activities. During
this one-day seminar, you will standardize your performance
management process using a four-step job analysis and build a
standard job description using a simple template. Differentiate
between goals and standards, learn how to write a descriptive
performance review, and prepare and plan for interviews.
PR-PP-01 Public, Private Six Hours $450
Effective Performance Reviews
Master the art of performance coaching through guided role-play
and leave with the skills that every leader needs in order to give and
receive performance feedback, including how to listen and para-
phrase. Regardless of your situation, this interactive workshop will
give you valuable tools that you can use immediately.
Course Outline
• Recognize the Importance of Having a Performance Review
Process for Employees
• Identify the Performance Management Cycle and What Parts
Employees, Managers, and Organizations Play in It
• Understand How to Work with Employees to Set Performance
Objectives and Standards
• Develop Skills in Coaching and Giving Feedback, Listening, and
Asking Questions
• Identify an Effective Interview Process and Practice It in a
Supportive Atmosphere
Target Audience
Senior and executive leaders who are seeking to increase their lead-
ership effectiveness, as well as emerging leaders who will soon be
taking on larger roles in the performance management process, can
benefit from the Effective Performance Reviews course. This course
is also suitable for any person who wants to better understand the
best practices for managing the documents and systems of an ef-
fective performance process, as well as the communication and
coaching skills that every leader needs to optimize his or her team.
Attend in Person

7575
Women and Leadership
Cultivate self-awareness, interpersonal skills, strategic thinking,
and personal influence in order to provide a foundation for effec-
tive leadership.
WL-PP-01 Public, Private Six Hours $450
Women and Leadership
Using interactive, engaging, tool-based exercises, this course will
help you develop the leadership competencies that every woman
needs in order to achieve professional and personal success.
Course Outline
• Use Assessments to Uncover Your Leadership Qualities, Opti-
mize Your Strengths, and Convert Your Weaknesses into Assets
• Understand How to Increase and Leverage Your Emotional
Intelligence in the Workplace
• Examine and Use Your Current Ability to Effectively Influence
the Workplace
• Avoid Common Communication Pitfalls That Women Make in
Business
• Learn Coaching Techniques to Motivate and Bring Out the Best
in Your Team
• Discover a Work-Life Balance and How to Set Expectations and
Create Boundaries to Achieve It
• Set a Strategic Vision for Yourself and Your Team, and Plan Its
Implementation
Target Audience
This course will benefit anyone who is interested in building a foun-
dation for effective leadership and developing the competencies
that every woman needs in order to break through tough barriers
and achieve professional and personal success.
Attend in Person
WL-LO-01 Public, Private Two Hours $150
Women in the Workplace: How to Play and
Win at the Game of Business
Since women account for 46% of the workforce, there is a growing
need for women in leadership positions. In this course, you will
learn about the “rules” for the game of business and the common
mistakes that women make. You will also expand your skill set with
tools to increase your success at work.
Learning Objectives
• Discover the 10 Mistakes That Women Make and What to Do
Instead
• Playing the Game of Business
• Avoid Communication Pitfalls
Attend Live Online

76
Project and Business Management

77
In today’s fast-paced world, organizations that fall be-
hind stay behind. With our help, you and your team can
run better projects, increase operating efficiencies, and
improve your processes to bring true value to your cus-
tomers. We know the value of a highly skilled team that
will allow you to manage your business from top to bot-
tom. Let us help build yours.
Enhance your ability to plan and organize effectively, and
motivate and control resources successfully.
Project Management 101: Overview of Projects and Project
Initiation78
Project Management 103: Monitoring, Controlling, Closing 82
PMP Exam Prep Boot Camp 84
Project Management for the Rest of Us 86
Process Management 87
Agile Software Development 88
DevOps92
Business Analysis 93
Courses

7878
PROJECTANDBUSINESSMANAGEMENT
Project Management 101:
Overview of Projects and Project
Initiation
In this course, we make the process, jargon, and tools of profes-
sional project managers easy for everyone to understand. After a
brief overview of industry standards and PMI (the Project Man-
agement Institute), you will experiment with various activities in
order to learn what makes a project successful.
PF-PP-01 Public, Private Six Hours $450
Project Management 101: Overview of
Projects and Project Initiation
This course focuses primarily on how to begin a project and ensure
that you have everything you need, including a charter and a viable
stakeholder management process.
Course Outline
High-Level Overview of Basic Project Management (Two
Hours)
• Learn about Process Groups, PMI, and Industry Overview
• Review Common Terms Used in Project Management
• Complete a Stakeholder Inventory
Where to Begin Your Project (Two Hours)
• Learn to Ask the Right Questions to Determine If Your Project
Can Be Successful
• Differentiate between Goals and Deliverables
• Understand the Benefits of a Project Charter
How to Become a Successful Project Manager (Two Hours)
• Evaluate Skills and Behaviors Based on the Seven Traits of
Successful Project Managers
• Understand the PM Process Groups and Knowledge Areas
• Distinguish between Portfolio, Program, and Project Management
• Learn about PMI and Popular Certification Options
• Understand How to Initiate a Project
• Use a Requirements-Gathering Tool
Attend in Person
Target Audience
Thiscoursewouldbebeneficialtoanyonewhowantstounderstand
the fundamentals of the project management industry. It will ben-
efit anyone who does project work, collaborates with project man-
agement professionals, or wants to enter the field.
Take the full course in one six-hour session or get the key points in
two two-hour sessions.

7979
PF-LO-01 Public, Private Two Hours $150
Project Management Fundamentals, Part 1
Gain foundational knowledge of the project management industry in
this two-hour module. Get exposure to a high-level understanding of
project management process groups as well as the industry-specific
vocabulary that is used by professionals in the field. The participants
of this course will leave with a better comprehension of the con-
straints that are present on every project and will be able to ask ques-
tions to determine if a project will be a success. They will also learn
tips to make sure that the goals, deliverables, and stakeholders of any
project are clearly defined.
Learning Objectives
• Review Common Terms Used in Project Management
• Complete a Stakeholder Inventory
• Learn to Ask the Right Questions to Determine If Your Project
Can Be Successful
• Differentiate between Goals and Deliverables
• Understand the Benefits of a Project Charter
Attend Live Online
PF-LO-02 Public, Private Two Hours $150
Project Management Fundamentals, Part 2
Explore the seven traits that successful project managers share,
and evaluate where to grow and adjust based on an awareness of
them. Develop a deeper understanding of the project management
process groups and knowledge areas. Understand the differences
betweenportfolio,program,andprojectmanagementandhowthey
interact to create a successful project. Understand more about the
Project Management Institute and the different professional certi-
fication options available. Learn the basic tools that are necessary
for successful project initiation, including a requirements-gather-
ing tool.
Learning Objectives
• Evaluate Skills and Behaviors Based on the Seven Traits of
Successful Project Managers
• Understand the PM Process: Groups and Knowledge Areas
• Distinguish between Portfolio, Program, and Project Management
• Learn about PMI and Popular Certification Options
• Understand How to Initiate a Project
• Use a Requirements-Gathering Tool
Overview of Projects and Project Initiation

8080
Planning
Experiment with the tools used by experts in the field and modi-
fy them so that they benefit you. Learn to build a communication
plan, schedule with a work-breakdown structure, and keep effort,
duration, and resources in mind.
PP-PP-01 Public, Private Six Hours $450
Project Management 102: Planning
In this course, dig into the mechanics of planning in order to ensure
that your next project is a success. This course will also teach you
how to use critical path methodology to predict how long a project
willtakeandexaminewhattodowhenfacedwithunexpecteddelays.
Course Outline
How to Plan a Successful Project (Two Hours)
• PM 101: Brief Review
• Understand Requirements-Gathering Basics
• Build a Communication Management Plan
Learn to Create and Maintain a Successful Project Schedule
(Two Hours)
• Project Scheduling 101
• Understand How to Create a Work-Breakdown Structure
How to Build a Project and Estimate Its Duration
(Two Hours)
• Incorporate an Activity List into Your Project Plan
• Learn to Estimate Activity Duration and Effort with PERT
• Explore the Benefits of Network Diagrams and Critical Path
Methodology
Target Audience
This course will benefit anyone who wants to learn how to plan and
schedule projects. It will benefit anyone who does project work, col-
laborates with project management professionals, or wants to enter
the field.
Attend in Person

8181
PP-LO-01 Public, Private Two Hours $150
Requirements Gathering and Communications
Planning for Projects (PM 102)
Effective communication is the bedrock of business. It can sway
public opinion, give teams a sense of purpose, persuade executives
to increase funding, and boost project success rates. In this two-
hour live online module, you will practice two fundamental tools
in project planning: requirements gathering and communications
management.
Learning Objectives
• Review the Planning Process Group
• Understand the Value of Requirements Gathering and Learn 10
Rules to Ensure Your Success
• Explore the Benefits of a Communications Management Plan
• Build a Communications Management Plan with the Six Princi-
ples of Persuasion
Create a Project Schedule (PM 102)
Project managers and management teams often do not put enough
emphasis on scheduling. According to A Guide to the Project Man-
agement Body of Knowledge (PMBOK® Guide), a good schedule ad-
dresses every knowledge area and process group. Schedule changes
can affect any area of a project and create downstream impacts. In
this two-hour, live online module, learn to make your schedule the
focus and the primary tool for managing your projects.
Learning Objectives
• Project Scheduling 101
• How to Create and Maintain Your Project Schedule
• Explore Different Types of Work-Breakdown Structures
• Learn Four Keys to a Successful WBS
• Review Sample Work-Breakdown Structures
Attend Live Online
How to Build a Project and Estimate Its
Duration (PM 102)
Project managers often struggle when trying to accurately estimate
how long new tasks will take. In this two-hour, live online module,
we will use tools to help you accurately estimate project duration
and learn to prioritize project tasks and activities. Ultimately, you
will learn to be more confident when deciding which tasks to ac-
complish first.
Learning Objectives
• Learn How to Build an Activity List and Distinguish Effort,
Duration, and Resources
• Estimate Activity Duration with PERT
• Understand the Relationship between WBS, an Activity List, and
a Network Diagram
• Learn to Calculate the Critical Path
Project Management 102: Planning

8282
Monitoring, Controlling, Closing
In this course, continue digging into the mechanics of planning
in order to ensure that your next project is a success. You will
also learn to use critical path methodology to predict how long a
project will take and discover what to do when faced with unex-
pected delays.
PM-PP-01 Public, Private Six Hours $450
Project Management 103: Monitoring,
Controlling, and Closing
Experiment with the tools that are used by experts in this field and
modify them to work for your benefit. This course will teach you to
build a communication plan and schedule with a work-breakdown
structure while keeping effort, duration, and resources in mind.
Course Outline
Observe and Track Project Progress (Two Hours)
• Understand Project Management Process Groups
• Understand How PMs Keep Busy: Monitoring and Controlling
• What Is a Monitoring and Controlling Process Group?
• What Should You Monitor and Control?
• Determine Project Status with Earned Value Analysis
Run an Effective Project Meeting (Two Hours)
• Understand Best Practices: Project Status Meetings
• Learn about Templates
• Project Team Meeting Agenda
• Project Team Meeting Minutes
• Streamline Project Updates Using STARR
Attend in Person
Take the full course in one six-hour session, or three two-hour ses-
sions, or get the key points in one two-hour session.
The Basics of Risk Management in Five Steps (Two Hours)
• Practice Progress Measurement Techniques to Measure and
Report on Qualitative or Subjective Data
• Understand What Quality Control Means in the Context of
Project Management
• Make a Cause-and-Effect Diagram
• Learn How to Close a Project and Review Sample Closing
Checklists
Target Audience
This course will benefit anyone who wants to learn how to monitor
and control projects and track project progress. It will benefit any-
one who does project work, collaborates with project management
professionals, or wants to enter the field.

8383
PM-LO-01 Public, Private Two Hours $150
How to Observe and Track Project Progress
(PM 103)
Onceaprojectisrunning,itiscrucialtomonitorandcontrolitsprog-
ress in order to ensure success. In this two-hour, live online module,
learn what experts in the field know about process groups and come
away with tools that you can use to determine a project’s status.
Learning Objectives
• Review Project Management Process Groups
• Understand Monitoring and Controlling
• What You Should Monitor and Control
• Determine Project Status with Earned Value Analysis
Run an Effective Project Meeting (PM 103)
Learn about the tools that expert project managers use to ensure
that their project status meetings are efficient, effective, and driven
by outcomes. In this two-hour, live online module, practice using
tools and ideas to make your next project status meeting be the
best one yet.
Learning Objectives
• Understand What Makes Project Status Meetings Effective
• Learn Best Practices for Your Status Meetings
• Review Project Team Meeting Agendas and Minutes Templates
• Learn to Streamline Project Updates with STARR
Attend Live Online
Manage Risks, Scheduling, and Quality on a
Project (PM 103)
Risk management is the process of identifying possible risks, as-
sessing their potential consequences, and then developing and
implementing plans to minimize any negative effects. In this two-
hour, live online module, learn the basic tools to mitigate risk, en-
sure quality control, and close a project effectively.
Learning Objectives
• The Basics of Risk Management in Five Steps
• Practice Progress Measurement Techniques to Measure and
Report on Qualitative or Subjective Data
• Understand What Quality Control Means in the Context of
Project Management
• Make a Cause-and-Effect Diagram
• Learn How to Close a Project and Review Sample Closing
Checklists
Project Management 103: Monitoring, Controlling, and Closing

8484
PMP Exam Prep Boot Camp
Ourprojectmanagementbootcampisdesignedtohelpcandidates
prepare for the Project Management Professional (PMP®) Exam.
The following learning objectives were determined through in-
dividual student requests, reported corporate needs, state and
federal vocational training and placement programs, and course
evaluation information.
PE-PP-01 Public, Private Four Days $2,295
This class is managed as an intense discussion using Rita
Mulcahy’s book PMP® Exam Prep, 7th Edition as the guide for
dialogues, questions, clarifications, cultural alignment to the test,
and after-class work for the candidates.
Course Objective
You will apply the generally recognized practices of project man-
agement that are acknowledged by PMI® to successfully manage
projects.
Course Outline
During this training, participants will learn about:
• The PMP credential and how it can help with career objectives
• The qualification requirements for the PMP exam
• The professional, social, and ethical responsibilities of the
PMP-certified project manager
• The project management methodology advocated by PMI in A
Guide to the Project Management Body of Knowledge (PMBOK®
Guide), 5th Edition by the Project Management Institute, Inc.
Upon completion of this boot camp, participants will be
able to:
• Accurately define and differentiate between a project, a project
management plan, process groups, knowledge areas, inputs,
outputs, tools, and techniques.
• Create key project management plan documents (for example,
Work-Breakdown Structures, Statements of Work, and Scope
Statements).
• Demonstrate practical knowledge of key project management
techniques (for example, Earned Value Management, the Critical
Path Method, Schedule Compression, and Network Diagram-
ming Methods).
Attend in Person
• Effectively manage a project and implement newly learned proj-
ect management skills, concepts, and methodology in current
work processes in order to achieve better project results.
• Form a plan for further education or self-directed training to
ensure preparedness for the PMP exam.
Target Audience
This class is intended to be taken by experienced project managers
who have had previous formal education in project management.
These candidates have completed the required hours of project
management work as defined to make them eligible for taking the
PMP exam and are ready to review the best practices and prepare
to take the PMP exam. This class is not intended for candidates who
are beginning their education in project management as a profes-
sion. For those who are just starting their careers, Learn It offers a
variety of other, better choices for learning the concepts, tools, and
techniques of effective project management.
This class is managed as an intense discussion using Rita Mulca-
hy’s PMP Exam Prep, 7th Edition to guide questions, clarifications,
cultural alignment to the test, and after-class work for the candi-
dates. This class is not intended to have a didactic lecture format,
but, instead, to foster a dynamic interaction among peers. This class
will focus on in-depth conversations that are fueled by the richness
of active participation and kinetic enthusiasm. There is no online
version of this course.
Candidates who attend the Boot Camp are also provided with a sub-
scription to Transcender, an online professional test-preparation
service, in order to practice taking sample tests after the class. Tran-
scender is a widely known source for professional test preparation,
though it is not used directly in the Boot Camp at all. It is provided
strictly for voluntary use by candidates after they attend the class.

8585
Target Student
This course is designed for students with on-the-job experience
with performing project management tasks (whether or not they
are formally acknowledged as project managers), but who are not
certified project management professionals. These individuals
might or might not have received formal project management
training in the past.
In summary, this course is appropriate for persons who wish to
develop professionally, increase their project management skills,
apply a formalized and standards-based approach to project man-
agement, seek career advancement by moving into a formal project
manager job role, and are applying for the PMI Project Manage-
ment Professional (PMP) Certification. You can find more informa-
tion on this process at:
http://www.learnit.com/course/project-management-profession-
al-pmp-174-exam-prep-bootcamp#sthash.XZaCc81z.dpuf
* The definition of leading and directing project tasks is identified in the Project Man-
agement Professional Examination Specification.
PMP and PMBOK are registered trademarks of Project Management Institute, Inc.
PMP Eligibility Requirements
To be eligible for the PMP credential, you must meet certain educa-
tional and professional experience requirements. All project man-
agement experiences must have been accrued within the last eight
consecutive years prior to your application submission.
Educational Requirements
• Project management experience
• Project management education
• A secondary degree (a high school diploma or an associate’s
degree or the global equivalent)
• A minimum of five years/60 months of unique, nonoverlapping
professional project management experience, during which at
least 7,500 hours were spent leading and directing project tasks*
with 35 contact hours of formal education
or
• A four-year degree (a bachelor’s degree or the global equivalent)
• A minimum of three years/36 months of unique, non-over-
lapping professional project management experience, during
which at least 4,500 hours were spent leading and directing
project tasks* with 35 contact hours of formal education
In addition, you should have experience in all five process groups
across your project management experience. However, you do not
need to have experience in all five process groups within a single
project.

8686
HP-PP-01 Public, Private Six Hours $450
Project Management for the Rest of Us
This course will give you a basic understanding of project manage-
ment philosophy and process groups, as well as real-time practice
with the tools and ideas that will make your next project a success.
Course Outline
Project Management Philosophy (Two Hours)
• What Is a Project?
• What Is Project Management?
• Project Management Process Groups
• Project Constraints
• Project Stakeholders and Stakeholder Management
• Project Initiation
• Project Charter Template
Planning Your Project (Two Hours)
• Communications Management
• How to Create and Maintain Your Project Schedule
• Work-Breakdown Structure
• Build Your Project and Estimate Duration with an Activity List
• Effort, Duration, and Resources
Attend in Person
Project Communication (Two Hours)
• What Should You Monitor and Control?
• Project Status Meetings: Best Practices
• Project Team Meeting Agenda: Template
• Closing Process Group
• When Is a Project Complete?
• Sample Project Closing Documents
• Seven Traits of Great Project Managers
• Final Action Plan
Target Audience
This course will benefit anyone who wants to understand the ba-
sic tools and processes used by project managers and how to apply
them to daily work. Anyone who does project work, collaborates
with project management professionals, or is curious about the in-
dustry will find value in this practical course.
Project Management for
the Rest of Us
It would be a shame if the tools and ideas regularly used by ex-
pert project managers were kept from benefiting the rest of us.
We’ve highlighted the most practical, useful content from our PM
101–103 series and left the technical stuff behind.

8787
Process Management
Let our Six Sigma classes cut down on waste and improve your
operating efficiencies. No more errors, no more low performance
caused by unnecessary processes and procedures. With our Pro-
cess Management offerings, you will learn how to analyze and im-
prove everything that you do, no matter what industry you come
from.
Attend Live Online
LS-LO-01 Public, Private Three Days $2,095
Lean Six Sigma Green Belt
The accelerated Lean Six Sigma Green Belt program and method-
ology allows students to complete certification requirements faster
than traditional Six Sigma and Lean training programs.
Learning Objectives
• Lean Six Sigma Introduction
• Define Phase
• Measure Phase
• Analyze Phase
• Improve Phase
• Control Phase
• Green Belt Test
LS-LO-02 Public, Private Five Days $3,495
Lean Six Sigma Black Belt
The accelerated Lean Six Sigma Black Belt program and methodol-
ogy allows students to complete certification requirements faster
than traditional Six Sigma and Lean training programs.
Learning Objectives
• Lean Six Sigma Overview
• Lean Six Sigma Leadership
• Measure Phase
• Analyze Phase
• Improve Phase
• Control Phase
• Black Belt Test

8888
Agile Software Development
Bring the wide world of agile back down to earth. No matter your
level of experience, our agile courses were designed to help you
learn how to bring value to your customers fast. From planning
and team management to scrum methodology and scaling agile,
our offerings will help you and your team increase your agility
and streamline execution.
AG-LO-01 Public, Private Three Days $1,495
Agile Boot Camp: An Interactive Introduction
to Agile Software Development
Earn your ICAgile Certified Professional (ICP) designation with
hands-on exercises in iteration planning, product roadmap and
backlog, estimating practices, user story development, and iteration
execution.
Learning Objectives
• Agile Introduction and Overview
• Forming the Agile Team
• Product Vision
• Focus on the Customer
• Creating a Product Backlog
• Product Roadmap
• Prioritizing the Product Backlog
• Estimating
• Release Planning
• Story Review
• Iteration Planning
• Iteration Execution
• Measuring and Communicating Progress
• Iteration Review and Demo
• Retrospectives
• Bringing It All Together
Attend in Person
AG-LO-02 Public, Private Two Days $1,395
Agile for Product Owners
In this training course, participants will learn and leverage the ag-
ile principles needed to become an empowered product owner and
a supportive partner of your agile development team, so you can
bring agile leadership to your organization.
Learning Objectives
• Agile Overview
• Product Owner Overview
• The Agile Team
• Agile Planning
• Building and Managing the Backlog
• Sprint Planning and Execution
• Agile Leadership
AG-PP-03 Public, Private Two Days $1,495
or
Agile Project Management
This Agile Project Management workshop is based on leading-edge
tools and techniques from many of those at the forefront of the
introduction of Agile, as well as current thought leaders in the in-
dustry today.
Learning Objectives
• The Reality of Agile Projects
• Managing Constraints
• Understanding Agile Team Performance and Metrics
• Establishing and Empowering Teams
• Maximizing Value and Agile Planning and Estimating
• Communication and Collaboration
Attend in Person or Live Online

8989
Agile Testing
Transition sound traditional test practices into an Agile develop-
ment environment. Just enough, just in time, with responsive high
levels of quality.
Learning Objectives
• Testing in an Agile Development Environment
• Adding Value to Your Organization with Agile Principles
• Applying Agile Testing Practices across the Entire Release Cycle
• Acquiring the Practical Skills and Knowledge to Successfully
Test in an Agile Software Project
• Becoming an ICAgile Certified Professional in Agile Testing
Certified Scrum Product Owner (CSPO)
If you are a product owner in your organization or participate in
Scrum or agile delivery methodologies, becoming a Certified Scrum
Product Owner (CSPO) will increase your effectiveness with stake-
holders across the enterprise.
Learning Objectives
• Grasp all Scrum terminology, practices, and principles that en-
able you to effectively fulfill your responsibilities to all parties.
• Learn to maintain the product features backlog and ensure that
teams are focused on the right priorities.
• Become the consummate customer advocate with a broad
perspective of the marketplace, competition, and market trends.
• Gain access to a robust community of recognized Scrum experts
in user groups and dedicated social networks.
Attend Live Online
Certified ScrumMaster Training Workshop
In this ScrumMaster training course you will learn, understand,
and execute on the three overarching principles behind Scrum: it-
erative development, self-management, and visibility.
Learning Objectives
• Agile Thinking
• The Scrum Framework
• Implementation Considerations
• Scrum Roles
• The Scrum Team Explored
• Agile Estimating and Planning
• The Product Owner: Extracting Value
• The ScrumMaster Explored
• Meetings and Artifacts Reference Material
• Advanced Considerations and Reference Material
Leading a Scaled Agile Framework (SAFe
Agilist Certification)
This two-day SAFe certification training course will show you how
to successfully scale Agile principles across your organization by
utilizing Lean thinking practices and product development flow
techniques.
Learning Objectives
• What Is SAFe?
• Lean Thinking
• Agile Development
• SAFe at the Team Level
• SAFe at the Program Level
• SAFe at the Portfolio Level
• Agile Architecture
• Scaling Leadership

9090
Agile Development
Learn how to apply Agile Scrum techniques to real-world software
development, and practical methods to expedite effective integra-
tion. Students will take a deep dive into the approaches, methodol-
ogy, best practices, and implementation processes that have proved
to be effective.
Course Outline
Module 1
• Agile Principles
• Agile Methodologies
• Agile Scrum
• Lab
Module 2
• Why Agile Scrum Is so Effective
• Agile Scrum Statistics
• Agile Scrum Success Stories
• Discussion
Module 3
• Agile Scrum Implementation
• Project Transparency
• Test-Driven Development
• Consistent Sprint Management
• Exercise: Paper Planes
Module 4
• Continuous Integration and Delivery
• Continuous Integration
• Continuous Delivery
• Lab
Module 5
• Ensuring High-Quality Products for Agile Deployment
• Maintaining High-Quality Deployment
• Maintainability
• Gauging Your Team’s Effectiveness
• Agile Management Tools
• Lab: Create a Series of Stack Tests
Attend Live Online
PMI-Agile Certified Practitioner (PMI–ACP®)
Boot Camp
PMI-ACP training will prepare you for ACP certification, the indus-
try standard for those who lead Agile software projects that adapt
to change, drive innovation, and deliver on-time business value.
Learning Objectives
• Getting Started
• Tools and Techniques
• Knowledge and Skills (Level 1)
• Testing Details
• Wrap-Up
AG-LO-09 Public, Private Four Days $1,995
PMI-Agile Certified Practitioner (PMI-ACP)
The PMI-ACP certification recognizes knowledge of agile princi-
ples, practices, and tools and techniques across agile methodolo-
gies. This course prepares you to earn this certification, which will
tangibly demonstrate your knowledge of this approach to project
management.
Learning Objectives
• Introduction to Agile
• Initiating Projects
• Planning Projects
• Estimating Projects
• Iterating Projects
• Controlling Projects
• Contracting and Accounting Control
• Closing Projects
• Professional and Social Responsibility

9191
AG-PP-11 Public, Private Two Days $1,495
or
Collaborating and Communicating Agile
Requirements
Agile requirements gathering, by moving detailed requirements
closer to implementation, allows for rapid response to change. This
coursewillshowyouhowtogatherandmanagetheserequirements.
Course Outline
• Agile Overview
• Project Initiation
• Focus on the Customer
• User Stories
• Product Backlog
• Estimating and Planning
• Release Plan
• Use Cases
• Iteration Plan and Execution
• Retrospective on Communicating Requirements

9292
DevOps
From improved collaboration to increased productivity, Develop-
ment and Operations (DevOps) improves the alignment of devel-
opment and operations activities. Learn how to continuously de-
velop and deliver new codes, features, and services without being
bogged down when they enter the production environment. Our
DevOps courses will push your company into the fast lane so you
can produce more, better, faster.
DO-LO-01 Public, Private Three Days $1,999
Continuous Delivery
LearnhowtoimplementanddeployContinuousDeliverystrategies
into your current workflow. Incorporate best practices to achieve
better code quality, better maintenance, and faster speed to delivery.
Course Outline
• What Is Continuous Delivery?
• Agile Development
• Continuous Integration
• Configuration and Implementation
• Deployment Pipeline and Scripting
• Automated Testing
• Delivery vs. Deployment
• Effective Continuous Delivery Environments
• Managing Implementation
• Managing Continuous Delivery
Continuous Integration
Learn how to implement Continuous Integration techniques and
practices that achieve better code quality, better maintenance, and
faster speed to delivery.
Course Outline
• What Is Continuous Integration?
• Advantages of Continuous Integration
• Implementing a CI Environment
• Database Versioning
• Maintaining a CI Environment
• Agile Tools for Continuous Integration
DevOps from 10,000 Feet
LearnhowtoimplementDevOpstechniquesandpracticesthatachieve
bettercodequality,bettermaintenance,andfasterspeedtodelivery.
Course Outline
• What is DevOps, Really?
• Cultural Components of DevOps
• Organizational Culture
• Implementing the DevOps Way of Work
• Bringing Agility to Infrastructure and the Enterprise
• Scrum Process
• Lessons from Lean: Detecting and Eliminating Waste
• Kanban, Visualization, and Work in Progress (WIP)
• Monitoring, Measurement, and Inter-Team Visibility
• DevOps Tools for Change
• Automation, Deployment, DevOps Tooling
Test-Driven Development
In this course, students will learn and practice the application of
Test-Driven Development business logic in real world examples, en-
vironments, and instructor-led demonstrations.
Course Outline
• Unit Testing
• Test-Driven Development Approach
• TDD Essentials
• Refactoring
• Pair Programming
• Acceptance Testing and BDD
• Principles and Benefits
• Unit Test Properties
• Frameworks
Attend Live Online

9393
Business Analysis
Learn how to balance customer needs, internal policies and proce-
dures, IT service integration, and more with our Business Analysis
classes. From basic understanding all the way up to certification,
learn how you can analyze the requirements of your business and
its customers and streamline all of it to ensure the highest levels
of efficiency, productivity, and value creation. Take your company
from analysis to solutions and bring the keen eye of a business
analyst into your environment.
BA-PP-01 Public, Private Two Days $1,495
or
BA-LO-01 Public, Private Three Days $1,495
Business Analysis in Agile Projects
This course explores requirements development in an Agile envi-
ronment and equips business analysts with the critical-thinking,
analytical, and people skills needed to add value to any Agile project.
Course Outline
• Agile Essentials
• The Agile Business Analyst
• The Product Vision
• The Voice of the Customer
• Prioritizing for Business Value
• Moving Toward Behavior-Driven Development
• Collaboration and Continuous Improvement
BA-LO-02 Public, Private Four Days $2,695
Business Analyst Boot Camp
This practical workshop will provide participants with fundamen-
tal analysis tools and techniques, including methods to understand
the business environment, define a problem using a systematic ap-
proach, and influence and inform project stakeholders at all levels.
Course Outline
• The Business Analysis Profession
• The Business Case for Good Requirements
• Foundations of Requirements Development
• Eliciting High-Level and Mid-Level Requirements
• Improving Requirements Quality
• Eliciting Detailed Requirements
• Documenting Requirements with Use Cases
• Packaging and Presenting Requirements
BA-LO-03 Public, Private Four Days $2,695
CBAP®/CCBA™ Certification Prep Boot Camp
The CBAP and CCBA designations are marks of distinction for
intermediate and advanced–level practitioners, recognizing their
demonstration of the knowledge and skills necessary for effective-
ness and a professional level of competence in business analysis
principles and practices.
Course Outline
• Introduction
• CBAP /CCBA Certification: The Credentials
• Business Analysis Overview
• The Business Analysis Knowledge Areas
• Underlying Competencies
• Techniques
• A Guide to Success on the Exams
BA-PP-04 Public, Private Two Days $2,695
or
BA-LO-04 Public, Private Three Days $2,695
PMI-PBASM Certification Boot Camp
In this PMI-PBA training course, you will master the BA knowledge
base, pass the exam, and earn your PMI-PBA certification.
Course Outline
• Identifying Key Requirements and Management Definitions
• Needs Assessment
• Planning
• Analysis
• Traceability and Monitoring
• Evaluation
• What to Expect on the Exam
Attend Live Online
Attend Live Online

94 Classroom, Live Online Learn It Anytime Master Series
END-USERTRAINING
End-User Training

95Classroom, Live Online Learn It Anytime Master Series
END-USERTRAINING
Productivity has never been easier to achieve.
End-user training is the secret ingredient to the suc-
cessful implementation of any software or service. With
curriculum customized to meet the ever-changing needs
of the workplace, our instructor-led training style en-
sures maximum engagement and retention. By meeting
the audience where they are with relevant topics and
real-world experience, you can be sure that every stu-
dent will walk away with the tools and strategies they
need to be comfortable, efficient, and successful.
Introduction
Accelerated Technology Adoption 96
Modular Learning 97
Courses
Adobe Applications 98
Apple Applications 100
Google Applications 101
Microsoft Applications 102
E-Learning Applications 108
Web Page Development 109

END-USERTRAINING
2 Content Plan
Determine what content each
constituency in your organization
requires.
Integrate new technology and applications into your
organization with efficiency and ease.
Accelerate technology adoption.
Our nine-step technology adoption plan is designed to
streamline the migration process from beginning to end.
Successful technology adoption is possible when decision
makers, IT personnel, and end users are all aligned. Let us
help you develop a strategy that makes the most of your time
and training budget.
1 Immersion Experience
Experience new solutions and how
they may benefit your organization.
3 Training Plan
Design a training plan that includes
standard and/or custom courses.
5 IT Readiness
Provide technical training and
certification for IT personnel, if
needed.
4 Launch Plan
Formulate a rollout plan to ensure
that IT readiness and training
schedules are in sync.
6 Promotion
Make constituents aware of
upcoming training courses, benefits,
and class schedules.
8 Training
Conduct classes and provide
students with actionable tools.
7 Registration
Manage registration and provide
students with class information and
participation reminders.
9 Reinforcement
Follow up with tips and additional
training opportunities to reinforce
and expand skills.

END-USERTRAINING
Age doesn’t matter.
Whether you’re using the
latest release or an older
version, we’ve got your app
covered.
Raise your game.
Learn how to elevate the
effectiveness of your apps
in business. Explore our
Master Series of courses.
Make training convenient and relevant
with learning modules.
Module 1
Excel Essentials and Intro to Formulas and Functions
Module 2
Formatting, Spreadsheet Design, Page Setup, and Printing
Module 3
List/Table Essentials and Charting
Module 6
Using What-If Analysis Tools and Recording Macros
Day 2
Microsoft Excel
Module 4
Importing Data, Pivot Tables, Protecting, and Linking Data
Module 5
Creating Advanced Functions
Day 1
Day 3
Attend in person
or live online.
Example
Learn on
demand.
See how modular learning works.
To maximize flexibility, our instructor-led classes are divided
into modules. If you’re new to an application, take all mod-
ules consecutively or take a module or two at a time. If you’re
familiar with an application, but want to master a specific
topic, choose only the module you need.
In addition to classroom-based and live online learning, we
offer video-based courses on demand. Simply subscribe to
Learn It Anytime and learn at your own pace.
1. Importing Data from Other
Sources
2. Overview of Exporting Options
3. Creating a Database Query
4. Creating Pivot Tables from
Lists or Tables
5. 2016 Pivot Table Enhancements
6. Filtering Pivot Tables
7. Multi-Select Slicers and
Timeline Slicers
8. Working with Pivot Charts
9. Data Validation Rules
10. Applying Built-in Conditional
Formatting
11. Creating Custom Conditional
Formats
12. Comments
13. Linking Data
14. Cell, Sheet, and File Protection
Attend the entire class or select only the module(s) you need.
Prefer to learn at your own pace?
Visit learnitanytime.com and subscribe to our ex-
tensive library of video-based courses.
Detailed course descriptions are available at learnit.com.

ADOBEAPPLICATIONS
Adobe Applications
Abobe Applications
AD-AC-01 Two Days Four Modules $180/Module
Adobe Acrobat
Part 1 Beginner
Module 1 Creating PDF Files
Module 2 Editing PDF Files with Acrobat
Part 2 Advanced
Module 3 Creating Forms and Using Digital Signatures
Module 4 Creating Interactive Presentations
AD-DW-01 Four Days Eight Modules $180/Module
Adobe Dreamweaver
Part 1 Beginner
Module 1 Setting Up a Site
Module 2 Table Layout
Part 2 Intermediate
Module 3 Using Cascading Style Sheets
Module 4 Advanced Techniques
Part 3 Advanced
Module 5 Advanced CSS and CSS Layout
Module 6 CSS Links and Coding
Part 4 Advanced II
Module 7 Advanced Features
Module 8 Putting It All Together
Public and Private Classes
Classroom, Live Online, and On Demand

ADOBEAPPLICATIONS
AD-IL-01 Three Days Six Modules $180/Module
Adobe Illustrator
Part 1 Beginner
Module 1 Drawing Basic Shapes
Module 2 Bezier Curves and Colors
Part 2 Intermediate
Module 3 Brushes and Transformation Effects
Module 4 Text, Gradients, Patterns, and Blends
Part 3 Advanced
Module 5 Using Layers, Symbols, and Photographs
Module 6 Using Illustrator with the Web
AD-ID-01 Three Days Six Modules $180/Module
Adobe InDesign
Part 1 Beginner
Module 1 Working with Text and Images
Module 2 Laying Out Pages
Part 2 Intermediate
Module 3 Advanced Text Formatting and Color
Module 4 Advanced Graphics and Templates
Part 3 Advanced
Module 5 Advanced Features
Module 6 Working with Long Documents
AD-PS-01 Four Days Eight Modules $180/Module
Adobe Photoshop
Part 1 Beginner
Module 1 Making Selections
Module 2 Layers and Tools
Part 2 Intermediate
Module 3 Masks and Channels
Module 4 Correcting Images
Part 3 Advanced
Module 5 Working with Digital Images
Module 6 Creative Features and Techniques
Part 4 Advanced II
Module 7 Photoshop for Graphic Design
Module 8 Prepping Web Designs for the Web

END-USERTRAINING
Apple Applications
Apple Operating Systems
AP-MO-01 Half-Day One Module $180
Apple Mac OS X
Outline Introduction to Mac OS X
HALF DAY Half-Day One Module $180
Apple iPad and iPhone iOS
Part 1 Beginner Basics
Part 2 Beyond the Basics
Classroom and Live Online

END-USERTRAINING
Google Applications
Google Apps and Sites
ONE DAY Two Half-Day Modules $180/Module
Google Apps for Work
Module 1 Communicate Using Gmail, Contacts, and Hangouts
Module 2 Collaborate with Calendar and Drive
ONE DAY Two Half-Day Modules $180/Module
Google Sites
Module 1 Setting Up Easy-to-Create Websites
Module 2 Navigate, Control, and Share Your Site

MICROSOFTAPPLICATIONS
Microsoft Applications
Learn from the experts.
For more than two decades, Microsoft has powered small
businesses and enterprise-scale organizations alike. As a
Gold Partner with Microsoft, we work with both individual
users and organizations to understand and effectively uti-
lize these productivity tools at every level. Whether through
hands-on, instructor-led training or online courses, our ex-
pert trainers work to put you in control of the tools you need
to be successful.
Courses
Microsoft Access 103
Microsoft Excel 103
Microsoft Office 104
Microsoft Office 365 104
Microsoft OneDrive 104
Microsoft OneNote 105
Microsoft PowerPoint 105
Microsoft Project 106
Microsoft Skype 106
Microsoft Surface 106
Microsoft Windows 107
Microsoft Word 107
Microsoft Yammer 107

Microsoft Access
MS-AC-01 Four Days Eight Modules $130/Module
Microsoft Access
Part 1 Beginner
Module 1 Introduction to Access and Creating Tables
Module 2 Working with Relationships and Tables
Part 2 Intermediate
Module 3 Queries
Module 4 Additional Queries, and Importing/Exporting
Objects and Data
Part 3 Advanced
Module 5 Creating Forms
Module 6 Creating Reports
Part 4 Advanced II
Module 7 Automating Access Databases
Module 8 Database Maintenance and Deployment
Microsoft Excel
MS-EX-01 Three Days Six Modules $130/Module
Microsoft Excel
Part 1 Beginner
Module 1 Excel Essentials and Intro to Formulas and
Functions
Module 2 Formatting, Spreadsheet Design, Page Setup, and
Printing
Microsoft Excel, Continued
Part 2 Intermediate
Module 3 List/Table Essentials and Charting
Module 4 Importing Data, Pivot Tables, and Protecting and
Linking Data
Part 3 Advanced
Module 5 Creating Advanced Functions
Module 6 Using What-If Analysis Tools and Recording
Macros
MS-EX-02 One Day Two Modules $130/Module
Microsoft Excel Power User
One Day Supercharge the Excel Tools You
Already Knew, Discover the Ones You
Didn’t
Module 1 Data Mining, Array Functions, Dynamic Ranges,
and Conditional Formatting
Module 2 Advanced Charting and Pivot Table Techniques,
Website Data Import, and Custom VBA Scripting
MS-EX-03 One Day Two Modules $130/Module
Microsoft Excel PowerPivot
One Day Manage and Analyze Mass Data for
Business Intelligence
Module 1 Getting Started with PowerPivot
Module 2 Creating PowerPivot Reports
MS-EX-04 Three Hours One Module $260
MicrosoftExcel—IntroductiontoDataAnalysis
Outline Converting Lists of Records into Tables
Sorting and Filtering Records
Using Summary-Based IFS Functions
Building and Working with Pivot Tables
Creating Pivot Charts
Inserting Sparklines
Applying Conditional Formatting

MS-OF-04 Half-Day One Module $260
The Best of Microsoft Office 365 and Working
in the Cloud
Outline Overview of Office 365, New Features, Web Apps,
Communication with Outlook and Skype, and
Integration with SharePoint and OneDrive
MS-OF-05 Three Hrs One Module $260
Working as a Team with Microsoft Office 365
Outline Top New Features in the Office Interface and in
Excel, Outlook, Word, and PowerPoint
Microsoft OneDrive
MS-OD-01 Half-Day One Module $130
Microsoft OneDrive for Business
Outline Using OneDrive for Business
How to Organize and Store Files Safely, and
Access Them from Any Device
MS-OD-02 One Hour One Module $130
Microsoft OneDrive for Executives
Outline How to Create, Edit, Share, and Coauthor Docu-
ments Seamlessly across Devices
Microsoft Office
MS-OF-01 Three Hours One Module $130
10 Best Features of Microsoft Office
Outline Top New Features in the Office Interface and in
Excel, Outlook, Word, and PowerPoint
MS-OF-02 Three Hours One Module $130
MicrosoftOffice:NewFeatures,Tips,andTricks
Outline New Features in Office, Excel, Word, PowerPoint,
and Outlook
MS-OF-03 Half-Day One Module $260
Better Collaboration with Microsoft Office
365, Skype, and OneDrive
Outline Introduction to Office 365
Using Office Web Apps to Create Documents
Saving Files to OneDrive for Business
Sharing Documents in OneDrive for Business
Collaboration Using Skype for Business
Sharing Files with Skype for Business
Saving Documents to OneDrive
Coauthoring and Version Control in OneDrive

Microsoft OneNote
MS-ON-01 One Day Two Modules $130/Module
Microsoft OneNote
Module 1 Introduction to OneNote
Module 2 OneNote Integration
Microsoft Outlook
MS-OL-01 Two Days Four Modules $130/Module
Microsoft Outlook
Part 1 Beginner
Module 1 Introduction to Using Email and Managing
People
Module 2 Managing and Organizing Information Using
Calendar and Tasks
Part 2 Advanced
Module 3 Advanced Email Features and Settings, Advanced
Data Management Techniques
Module 4 Configuring Outlook Accounts and Customizing
Views, Using Outlook with Other Applications
MS-OL-02 Half-Day One Module $260
Making Outlook Work for You!
Outline Process Your Email More Efficiently
Learn how to review the rules of processing mail
effectively, and learn about the tools built into
Outlook that will help you automate the process.
Microsoft Outlook
Outline Planning Your Day, Managing Email, Organizing
Electronic Information, Managing Your Tasks and
Calendar, Integrating Your Task List
Professional and Fast Emails: Business
Writing with Microsoft Outlook
Outline Creating a Business Letter Framework, Under-
standing Email Pitfalls, Writing Subject Lines,
Bottom Lining Your Message
Microsoft PowerPoint
MS-PP-01 Two Days Four Modules $130/Module
Microsoft PowerPoint
Part 1 Beginner
Module 1 PowerPoint Essentials
Module 2 Working with Drawing Shapes and Pictures,
Transitions, Animations, and Printing
Part 2 Advanced
Module 3 Working with Templates, Master Slides, Charts,
Graphs, and Other Objects
Module 4 Additional Slideshow Options, Creating Interac-
tive Presentations
MS-PP-02 One Day Two Modules $130/Module
Amazing PowerPoint Presentations
Module 1 Catering to PowerPoint’s Strengths
Module 2 Advanced Techniques

Microsoft Skype
MS-SK-01 Half Day One Module $130
Microsoft Skype for Business
Outline Introduction, Collaboration, Meetings, and Phone
and Video
Microsoft Surface
MS-SF-01 1.5 Hours One Module $75
Microsoft Surface Pro 4
Outline Getting to Know Your Surface
Power States: On, Off, Sleep, and Restart
Ports and Connectors
Using the Type Cover Touchpad and Keyboard
Using Touch with Surface
Wi-Fi and Bluetooth
Using Surface Pen with OneNote and Cortana
Working with Apps (Surface Pen and More)
Working with Cameras
Using the Speakers
Adding Accounts on Your Surface
Surface Best Practices
MS-PP-03 Half-Day One Module $260
PresentingFinancials:MakeNumbersand
StatisticsStandOutwithExcelandPowerPoint
Outline Getting to the Right Data with Automatic Subto-
tals and Pivot Tables; Creating Pivot Charts
What Chart Works Best for Your Data?
Best Practices for Creating Charts
Using Themes and Styles to Format Charts
Effectively
Sparklines and Conditional Formatting for Pre-
senting Data from a Table
Best Practices for Presentations
Imbedding and Linking Charts in PowerPoint
Animating Charts in PowerPoint
Microsoft Project
MS-PJ-01 Three Days Six Modules $130/Module
Microsoft Project
Part 1 Beginner
Module 1 Overview and Introduction
Module 2 Building a Project Plan
Part 2 Intermediate
Module 3 Preparing for Tracking Progress
Module 4 Presenting Progress
Part 3 Advanced
Module 5 Reporting Progress
Module 6 Application Administration Templates and
Sharing Custom Objects
Microsoft SharePoint
Recommended Courses from IT Training
Information Worker—Introduction to SharePoint 2013 122
Power User—Managing Content with SharePoint 2013 122

MS-SF-02 1.5 Hours One Module $130
Microsoft Surface Hub
Outline Meet the Surface Hub
Surface Hub Features
Wake/Sleep
Interacting with the Surface Hub
Welcome Screen, Start Screen
Get Started App, Whiteboard
Connect, Conduct a Meeting, Accessibility
Protect Your Data, Care and Cleaning
MS-VS-01 One Day Two Modules $130/Module
Microsoft Visio
Outline
Module 1 Introduction to Visio and Connecting Shapes
Module 2 Create Complex Shapes, Templates, Stencils, and
Styles
Microsoft Windows
MS-WI-01 Half-Day One Module $130
Introduction to Microsoft Windows 10
Outline Becoming Familiar with the Interface, Creating
Virtual Desktops, Utilizing Cortana, Web Apps,
Personalization, OneDrive, and More
Microsoft Word
MS-WD-01 Three Days Six Modules $130/Module
Microsoft Word
Part 1 Beginner
Module 1 Word Essentials, Formatting, and Lists
Module 2 Page Setup Techniques, Proofing, and Printing
Part 2 Intermediate
Module 3 Tables, Tabs, and Styles
Module 4 Inserting and Controlling Graphic and Drawing
Objects
Part 3 Advanced
Module 5 Forms, Tracking Changes, and Inserting Docu-
ment References
Module 6 Introduction to Macros and Customizing Tool-
bars, Linking Within and Outside of Word
MS-WD-02 One Day Two Modules $130/Module
Microsoft Word for Law Firms
One Day Create and Manage Documents in the
Legal World
Module 1 Formatting Pleadings, Agreements, and Other
Long Documents
Module 2 Proofing, Tables of Authority, and Templates
Microsoft Yammer
MS-YM-01 One Hour One Module $150
Yammer for Executives
Outline Login, Setup, Adjusting Email Notifications, Best
Practices for Executive Use
MS-YM-02 Half-Day One Module $130
Yammer: Social for Business
Outline How Yammer Works

E-Learning Applications
AD-CP-01 Two Days Four Modules $180/Module
Adobe Captivate
Day 1
Module 1 Starting a New Captivate Project
Module 2 Adding Audio and Interactive Content
Day 2
Module 3 Creating Simulations and Quizzes
Module 4 Finalizing and Publishing a Project
AT-SL-01 Three Days Six Modules $180/Module
Articulate Storyline
Day 1
Module 1 Getting Started
Module 2 The Storyline Interface
Day 2
Module 3 Content, Demos, Simulations, and Quizzes
Module 4 Publishing from Storyline
Day 3
Module 5 Instructional Design and Branching Presentations
Module 6 Advanced Interaction
TS-CM-01 Four Hours Two Modules Call for Pricing
TechSmith Camtasia
Outline Using Camtasia for Screen Recording
Private Classes
E-Learning Applications

WEBPAGEDEVELOPMENT
Web Page Development
LI-CS-01 Two Days Four Modules $130/Module
CSS
Part 1 Beginner
Module 1 Introduction to CSS
Module 2 Designing with CSS
Part 2 Advanced
Module 3 CSS Layout
Module 4 Advanced CSS and Links
LI-HT-01 Two Days Four Modules $180/Module
HTML
Part 1 Beginner
Module 1 Introduction to HTML
Module 2 Lists, Tables, Design Guidelines, and Publishing
Web Pages
Part 2 Advanced
Module 3 Advanced Tables
Module 4 Forms and Web-Related Technologies
LI-WD-01 One Day Two Modules $180/Module
Web Design Theory and Best Practices
Outline
Module 1 Introduction
Module 2 The Web Professional
LI-WP-01 Two Half-Day Modules $180/Module
WordPress
Outline
Module 1 Wordpress.com vs. Wordpress.org
Module 2 Appearance
Web Page Development

111
ITTRAINING
Stay on top of the latest technology.
Introduction and Courses
Learning Roadmap 112
Custom Curriculum 113
Microsoft Courses 114
More IT Courses 132
Ever-changing technology and burgeoning business
requirements make it crucial for IT professionals to stay
ahead of the curve. As a result, ongoing IT training and
certification is essential. Our robust schedule of cours-
es and flexible attendance options enable you to take a
course when it’s best for you. Led by remarkably knowl-
edgeable instructors with real-word experience, our cur-
riculumencouragesinteractionandmaximizesretention.

112
ITTRAINING
Get on the road to IT proficiency and growth.
Skill Gap Analysis
Determine what type of training your staff needs.
• Conduct survey
• Review with SME
• Develop deployment plans, including class lists and tracks
Core Competency Planning
Develop plans for achieving, maintaining, and growing competency
levels in your IT organization.
• Plan for training in support of new technology deployments
• Support continued career growth with annual learning goals and
progress reviews
Individual and Group Training Options
Instructor-Led Training Self-Paced Training
Learn in person or live online. Learn online.
Rely on a learning roadmap—charted
specifically for you.
Learn It and all Learn It partners offer official vendor-
authorized training.

113
ITTRAINING
Benefit from customized curriculum.
2 Preliminary Outlines
Review potential course outlines.
1 Training Scope
• Discuss goals; determine the
number of students.
• Discuss training date(s), location,
and budget.
3 Curriculum and Logistics
• Review business objectives,
technical goals, and student
backgrounds; formulate
curriculum outline accordingly.
• Determine class delivery methods
and class setup.
• Formulate and refine the
preliminary course outline.
5 Training Classes
• Train students.
• Ask students to evaluate
classes at three points: midway
through the course, at the end
of the course, and several days
afterward during a phone call.
4 Final Outline
Produced by your Learn It Subject
Matter Expert (SME), review the
final outline and sign off. Dates and
instructors are booked.
6 Results and Next Steps
• Assess class evaluations; measure
results against goals.
• Determine next steps.
Learn it your way.
Our standard courses can be customized to meet your specif-
ic requirements, or we can develop entirely new courses that
encompass your unique applications, processes, and work-
place dynamics. Private classes can be conducted at your of-
fices, hosted at Learn It, delivered live online, or as self-paced
video-based courses.
Learn in person, live online, or on demand.

114
MICROSOFTITTECHNOLOGIES
Classroom, Live Online
Microsoft Training

115
Our certification makes it easy to earn yours.
Microsoft IT Training
Microsoft Azure 118
Microsoft BizTalk 118
Microsoft Desktop Virtualization 119
Microsoft Exchange 119
Microsoft Office 365 120
Microsoft Project Server 120
Microsoft System Center 125
Microsoft Team Foundation Server 125
Microsoft VBA 126
Microsoft Visual Studio 127
Microsoft Windows OS 128
Microsoft Windows Scripting 129
Microsoft Windows Server 129

116
Choose Learn It for certified Microsoft training.
Redeem Your Microsoft Software Assurance
Training Vouchers (SATV) with us.
We’ll help you develop a training plan that dovetails with
your organization’s goals to ensure you get the most from
your vouchers. You can also earn Learn It Bucks—$2,495
each time 30 vouchers are redeemed at Learn It. Spend your
Learn It Bucks on any of our professional development,
end-user, or technical classes, including Microsoft classes.

117
Learn at your convenience.
As a Microsoft Certified Trainer (MCT) and Gold Partner,
Learn It is proud to offer Microsoft Official Courses (MOC) on
demand. Featuring hands-on labs, high-quality video, read-
ing material, and knowledge checks, MOC online provides an
engaging, self-paced learning experience.
Why enroll?
• Build deep technical skills, when and where you choose.
• Adapt the course to your learning needs and style; complete a
module all at once or five minutes at a time.
• Live, real-time environment for hands-on training
• Same hands-on lab environment that’s used in the classroom
• Based on the official courseware used in ILT
• High-quality videos offering in-depth technical content
• Immediate feedback on mastery with knowledge checks
Enjoy the flexibility of MOC on demand.
MOC On Demand
Learn when and where you want.

118
MICROSOFT
Microsoft Azure
Developer
10978 Five Days $2,795
Introduction to Azure for Developers
20532 Five Days $2,975
Developing Microsoft Azure Solutions
20487 Five Days $2,975
Developing Windows Azure and Web Services
Infrastructure
20533 Five Days $2,975
Implementing Microsoft Azure Infrastructure
Solutions
Microsoft BizTalk
Administrator
10978 Five Days Version 2013 $3,995
BizTalk 2013 Administrator Deep Dive
BizTalk 2013 Administrator Immersion
Azure
BizTalk
Desktop Virtualization
Exchange

119
Core Solutions of Microsoft Exchange Server 2013
Advanced Solutions of Microsoft Exchange Server
2013
Configuring, Managing, and Troubleshooting
Microsoft Exchange Server 2010
Updating Your Skills from Microsoft Exchange
Server 2003 or Exchange Server 2007 to Exchange
Server 2010 SP1
Engineer
Designing and Deploying Messaging Solutions with
Microsoft Exchange Server 2010
Developer
BizTalk 2013 Developer Deep Dive
Five Days Version 2013 $3,495
BizTalk 2013 Developer Immersion
Two Days $2,095
BizTalk Expert Series: EDI
Two Days $2,095
BizTalk Expert Series: ESB
Five Days $3,495
Cloud-Based Integration Using Azure App Service
BizTalk Server 2010—Developing Business Process
and Integration Solutions
Microsoft Desktop Virtualization
10324A Five Days Version 2012 $2,595
Implementing and Managing Microsoft Desktop
Virtualization
Microsoft Exchange
Administrator
20345-1A Five Days Version 2016
Administering Microsoft Exchange Server 2016
20345-2A Five Days Version 2016
Designing and Deploying Microsoft Exchange
Server 2016

120
20347 Five Days $2,975
Enabling and Managing Office 365
Microsoft Project Server
Project Administrator
Project Server 2013 Inside Out
55115 Three Days Version 2013 $1,785
Planning, Deploying, and Managing Microsoft
Project Server 2013
55115 Four Days Version 2010 $1,995
Microsoft Project Server 2010 for Project Server
Administrators
Project Management
55107 Two Days Version 2013 $1,190
Managing Projects with Project Server 2013
Three Days Version 2010 $1,495
Microsoft Project Server 2010 for Project
Managers
Mastering Microsoft Project
Enterprise Portfolio and Program Management
Managing Enterprise Portfolios Using Microsoft
Project Server 2010
Office 365
Project Server
SharePoint

121
Collaboration for Team Members and Executives
Collaborating on Enterprise Projects Using
Microsoft Project Server 2010
Recommended End-User Training Courses
Microsoft Project MS-PJ-01 106
Recommended Professional Development Courses
Project Management 101: Overview of Projects
and Project Initiation
PF-PP-01 78
Project Management 102: Planning PP-PP-01 80
Controlling, and Closing
PM-PP-01 82
PMP Exam Prep Boot Camp PE-PP-01 84
Microsoft SharePoint
55066 One Day $595
PowerShell for SharePoint Administrators
SharePoint 2013 Business Intelligence
55049 Two Days Version 2013 $1,190
PowerPivot, Power View, and SharePoint 2013
Business Intelligence Center for Analysts
SharePoint 2013 PerformancePoint Services
Advanced SharePoint 2013 Business Intelligence
SharePoint 2010 Business Intelligence
Development
Developing Microsoft SharePoint Server 2013 Core
Solutions
Developing Microsoft SharePoint Server 2013
Advanced Solutions
SP-4001 10175 Five Days Version 2010 $2,975
Developing and Customizing Applications for
SharePoint 2010
Designing Applications and Solutions for
SharePoint 2010
SP-4003 10805 Three Days Version 2010 $1,785
Microsoft SharePoint 2010 Search for Application
Developers

122
SP-4004 10806 Two Days Version 2010 $1,190
Microsoft FAST Search Server 2010 for SharePoint
for Application Developers
Information Management
Two Days Version 2013 $895
InfoPath 2013
SP13-101 Two Days Version 2013 $995
Information Worker—Introduction to SharePoint
2013
SP13-102 Three Days Version 2013 $1,495
Power User—Managing Content with SharePoint
2013
Power User—Configuring SharePoint 2013 for
Application Use
Two Days Version 2010 $895
InfoPath 2010
SP-1001 Two Days Version 2010 $995
2010
SP-1002 Three Days Version 2010 $1,495
2010
Application Use
SharePoint (cont.)
Skype for Business
SQL Server

123
IT Administration
20339-2 Five Days Version 2016 $2,975
Advanced Technologies of SharePoint 2016
Planning and Administering SharePoint 2016
SharePoint 2013 Site Collection and Site
Administration
SP13-201 20331 Five Days Version 2013 $2,975
Core Solutions of Microsoft SharePoint Server 2013
SP13-202 20332 Five Days Version 2013 $2,975
Advanced Solutions of Microsoft SharePoint
Server 2013
MCTS Boot Camp for SharePoint 2010
Microsoft SharePoint 2010 Site Collection and Site
Administration
Configuring and Administering Microsoft
SharePoint 2010
Designing a Microsoft SharePoint 2010
Infrastructure
SP-2003 10802 Three Days Version 2010 $1,785
Microsoft Enterprise Search for IT Professionals
Site Design
Power User—Introduction to SharePoint Design
with SharePoint Designer 2013
SharePoint Designer 2010
Microsoft Skype for Business
20334B Five Days Version 2015 $2,195
Core Solutions of Microsoft Skype for Business 2015
Microsoft SQL Server
Database Administration
Querying Microsoft SQL Server
Administering Microsoft SQL Server Databases

124
Implementing a Data Warehouse with Microsoft
SQL Server
Development
Developing Microsoft SQL Server Databases
Designing Database Solutions for Microsoft SQL
Server 2014
Microsoft SQL Server
Designing Self-Service Business Intelligence and
Big Data Solutions
SQL Server Skills
SQL101 Two Days $995
T-SQL Fundamentals
Upgrading Your Skills to SQL Server 2016
40007 Three Hours Version 2012 $595
First-Look Clinic: Microsoft SQL Server 2012
Updating Your Database Skills to Microsoft SQL
Server 2012
SQL Server (cont.)
System Center
Team Foundation Server

125
Configuring and Deploying a Private Cloud
Operations Manager
10964 Version 2012
Cloud and Data Center Monitoring with System
Center Operations Manager
LI-55006 Five Days Version 2012 $2,975
System Center 2012 Operations Manager
Orchestrator
LI-55007 Three Days Version 2012 $1,785
System Center 2012 Orchestrator
Microsoft Team Foundation Server
Two Days Version 2015 $1,595
Build and Release Management Using TFS 2015
DevOps Using Visual Studio TFS 2015
Updating your Business Intelligence Skills to
Microsoft System Center
MCSE: Enterprise Devices and Apps
20695 Five Days $2,975
Deploying Windows Devices and Enterprise Apps
20696 Five Days $2,975
Managing Enterprise Devices and Apps Using
System Center Configuration Manager
Configuration Management
Administering System Center 2012 Configuration
Manager
Deploying System Center 2012 Configuration
Manager
Service Management
IT Service Management with System Center
Service Manager
LI-55009 Five Days Version 2012 $2,975
System Center 2012 Service Manager
Private Cloud
IT Service Management with System Center
Service Manager

126
Managing Agile Projects Using TFS 2015 or VSTS
Software Testing Using Microsoft Test Manager
2015
Test Automation, Web Performance, and Load
Testing with Visual Studio 2015
TFS 2015 Advanced Developer Features
Four Days Version 2015 $2,795
TFS 2015 Configuration and Administration
TFS 2015 Developer Fundamentals
TFS 2015 Immersion (Formerly ALM Solutions)
TFS 2013 Configuration and Administration
Administering Team Foundation Server 2010
Microsoft VBA
Two Days $895
Excel Programming with VBA
Three Days $1,295
Introduction to VBA Programming
Team Foundation Server (cont.)
VBA
Visual Studio

127
Microsoft Visual Studio
Development with C#
10975A Five Days Version 2012 $2,975
Introduction to Programming
Programming in C#
Essentials of Developing Windows Store Apps
Using C#
AdvancedWindowsStoreAppDevelopmentUsingC#
Development with HTML5 and JavaScript
Programming in HTML5 with JavaScript and CSS3
Essentials of Developing Windows Store Apps
Using HTML5 and JavaScript
Advanced Windows Store App Development Using
HTML5 and JavaScript
Web Application and .NET Development
Developing ASP.NET MVC 4 Web Applications
Developing Windows Azure and Web Services
Programming Fundamentals of Web Applications
Programming and Language Fundamentals
(VB.NET and C#)
10261-C# Five Days Version 2010 $2,695
Learning to Program Using Visual C# 2010
10261-VB Five Days Version 2010 $2,695
Learning to Program Using VB.NET 2010
Programming in C# with Microsoft Visual Studio
2010
Programming in Visual Basic with Microsoft Visual
Studio 2010
.NET Application Development (Windows and
Web, Using VB.NET and C#)
Developing Windows Applications with Microsoft
Visual Studio 2010

128
Developing Web Applications with Microsoft
Visual Studio 2010
Introduction to Web Development with Microsoft
Visual Studio 2010
Connectivity and Collaboration Technologies in
Visual Studio .NET
Developing Windows Communication Foundation
Solutions with Microsoft Visual Studio 2010
Developing Data Access Solutions with Microsoft
Visual Studio 2010
Administering Team Foundation Server 2010
SP-4001-10175 Five Days Version 2010 $2,975
SharePoint 2010
Microsoft Windows OS
Installation, Configuration, Deployment, and
Support
Installing and Configuring Windows 10
One Day Version 10 $599
Supporting Windows 10 for Help Desk
Visual Studio (cont.)
Windows OS
Windows Scripting
Windows Server

129
Microsoft Windows Scripting
2433B Two Days $995
Microsoft Visual Basic Scripting Edition and
Microsoft Windows Script Host Essentials
Microsoft Windows Server
MCSA—Foundational Windows Server Skills
10983 Version 2016
Updating Skills to Server 2016
Installing and Configuring Windows Server 2012
Administering Windows Server 2012
Configuring Advanced Windows Server 2012
Services
Deploying and Managing Windows 10 Using
Enterprise Services
Supporting and Troubleshooting Windows 10
Desktop Support
Configuring Windows 8.1
Supporting Windows 8.1
Enterprise Desktop Engineer
Virtualizing Enterprise Desktops and Apps
Deploying Windows Devices and Enterprise Apps
System Center Configuration Manager
First-Look Clinic
40030 Three Days Version 8 $595
Updating Windows Skills
20689 Three Days Version 8 $ 1,785

130
MCSE—Server Infrastructure
Designing and Implementing a Server
Infrastructure
Implementing an Advanced Server Infrastructure
MCSE—Desktop Infrastructure
Implementing a Desktop Infrastructure
Implementing Desktop Application Environment
Updating Windows Server Skills
Upgrading Your Skills to MCSA Windows Server
2012
PowerShell
50414
MicrosoftWindowsPowerShellv2forAdministrators
55039
Windows PowerShell Scripting and Toolmaking
55066
PowerShell for SharePoint Administrators
55069
PowerShell for SQL Server Administrators
Windows Server (cont.)

131
Automating Administration with Windows
PowerShell (4.0)
PowerShell (4.0)
Virtualization
PowerShell (4.0)
Virtualizing Enterprise Desktops and Apps
Seminar
Understanding Windows Server 2012
Networking, A/D, IIS, and More
Fundamentals of a Windows Server Infrastructure
Active Directory Services with Windows Server
Networking with Windows Server
Storage and High Availability with Windows
Server
Administering the Web Server (IIS) Role of
Windows Server
Managing Windows Environments with Group
Policy
Boot Camp
Nine Days Version 2012 $6,895
MCSA—Windows Server 2012 Boot Camp
MCSE—Windows Server 2012 Infrastructure Boot
Camp

132
ITTECHNOLOGIES
More IT Applications

133
ITTECHNOLOGIES
IT Training
Android134
Apache Hadoop 134
Apple135
Check Point 135
Cisco135
Citrix137
CompTIA138
IBM139
ITIL139
Juniper Networks 140
NetApp143
Red Hat 145
SAP Crystal Reports 145
Scripting and Programming 145
Security145
VMware146
Stay on top of the latest technology.

134
ITTECHNOLOGIES
Android
Apache Hadoop
Apple
Checkpoint
Cisco
Android
Five Days $3,495
Android Development Boot Camp
Apache Hadoop
Data Analyst
Three Days $2,295
Cloudera Data Analyst Training: Using Pig, Hive,
and Impala with Hadoop
Three Days $2,295
Introduction to Data Science—Building
Recommender Systems
Administrator
Four Days $2,995
Cloudera Administrator Training for Apache
Hadoop
Four Days $2,995
Cloudera Training for Apache Hbase
Developer
Four Days $2,995
Cloudera Developer Training for Apache Hadoop

135
ITTECHNOLOGIES
Three Days $2,295
Cloudera Developer Training for Apache Spark
One Day
Cloudera Essentials for Apache Hadoop
Four Days $3,295
Designing and Building Big Data Applications
Apple
Three Days $1,450
El Capitan 101—OS X Support Essentials 10.10
Five Days $3,495
Creating iOS 7 Applications
Check Point
Security
Three Days $2,995
CCSA—Check Point Security Administration–R77
GAiA
Five Days $4,995
CCSA and CCSE—Check Point Security
Administration and Security Engineering Bundle—
R77 GAiA
Four Days $2,995
CCSE–Check Point Security Engineering–R77 GAiA
Cisco
CCNA/CCENT
CCNAX Five Days $3,495
CCNAX Routing and Switching Boot Camp v3.0
ICND1 Five Days $2,995
Interconnecting Cisco Networking Devices 1
ICND2 Five Days $3,195
Interconnecting Cisco Networking Devices 2
Route and Switch
CCNP 11 Days $6,995
Cisco Certified Network Professional Boot Camp
ROUTE Five Days $3,295
Implementing Cisco IP Routing
SWITCH Five Days $3,295
Implementing Cisco Switched Networks
TSHOOT Five Days $3,295
Troubleshooting and Maintaining Cisco IP
Networks
Data Center
DCICN DCICT Five Days $3,995
CCNA Data Center Boot Camp
Five Days $3,495
CCNA R/S Five-Day Boot Camp (Composite Exam
200-120)

136
ITTECHNOLOGIES
DCNX5k Five Days $3,695
Configuring Cisco Nexus 5000 Switches
DCNXA Five Days $3,295
NX-OS for Data Center Systems IOS Administrators
UCS
DCUCA Four Days $3,395
Data Center Unified Computing Administration
DCUCI Five Days $3,595
Cisco Data Center Unified Computing
Implementation
Wireless
CUWNBC Five Days $3,295
Cisco Unified Wireless Networking Boot Camp
WDAWL Two Days $1,995
Deploying Wireless LAN Advanced
Security
ACS Three Days Version 5.2 $2,695
Implementing Cisco Secure Access Control System
v5.2
SASAA Five Days $3,595
Implementing Advanced Cisco ASA Security
SASAC Five Days $3,595
Implementing Core Cisco ASA Security v1.0
Cisco (cont.)
Citrix

137
ITTECHNOLOGIES
Five Days $3,395
Securing Networks with Cisco Routers and
Switches
SESA Three Days $2,750
Securing Email with Cisco Email Security
Appliance Parts 1 and 2
SIMOS Five Days $3,495
Implementing Cisco Secure Mobility Solutions
SISAS Five Days $3,495
Implementing Cisco Secure Access Solutions
IINS Five Days $3,495
ImplementingCiscoIOSNetworkSecurityv3.0
SENSS Five Days $3,495
Implementing Cisco Edge Network Security
Solutions
SISE Five Days $3,750
Implementing and Configuring Cisco Identity
Services Engine
Citrix
Netscaler
CNS-220 Five Days Version 11 $5,000
Citrix NetScaler 11 Traffic Management
CNS-222-1I Five Days Version 11 $5,000
NetScaler for Apps and Desktops
Implementing Citrix NetScaler 10 for App and
Desktop Solutions
NetScaler 10 Advanced Implementation
XenApp and XenDesktop
CMB-300 Five Days Version 7.6 $5,995
Deploy and Manage XenApp/XenDesktop 7.6 Fast
Track
XenApp
CXD-230 Two Days Version 7.7, 7.8 $2,000
XenApp and XenDesktop 7.7 and 7.8 Release
Training
CXA-206 Five Days Version 6.5 $4,995
XenApp 6.5 Administration
CXD-301 Five Days Version 6.5 $4,995
XenApp 6.5 Advanced Administration
XenDesktop
CXD-203 Five Days Version 7.6 $4,995
Managing App and Desktop Solutions with Citrix
XenApp and XenDesktop 7.6
CXD-300 Five Days Version 7 $4,995
Deploying Citrix XenDesktop 7 Solutions
CXD-105 Two Days $2,000
Citrix XenApp and XenDesktop Help Desk Support

138
ITTECHNOLOGIES
CXD-400 Five Days Version 7 $4,995
Designing Citrix XenDesktop 7 Solutions
XenMobile
CXM-303 Five Days $4,995
Deploying Enterprise Mobility Solutions with
Citrix XenMobile
XenServer
CXS-300 Five Days Version 6 $4,995
Citrix XenServer 6 Administration
CompTIA
Cloud
Three Days $1,485
Cloud Essentials: A Jumpstart into Cloud
Computing
IT Certification
Five Days $2,475
CompTIA A+ Certification, A Comprehensive
Approach (Exams 220–901 and 220–902)
Networking
Five Days $2,475
Network+ (Exam N10-005)
Project Management
Five Days $2,475
Project+: IT Project Management Skills
Citrix (cont.)
CompTIA
IBM
ITIL

139
ITTECHNOLOGIES
Security
Five Days $2,475
Security+ (2014 Objectives, Exam SY0-401)
IBM
IBM Cognos
B5252 Five Days Version 10.2 $3,500
IBM Cognos Framework Manager: Design
Metadata Models (v10.2)
B5258 Three Days Version 10.2 $2,100
IBM Cognos Report Studio: Author Professional
Reports Fundamentals (v10.2)
B5298 One Day Version 10.2 $700
IBM Cognos Report Studio: Author Active Reports
(v10.2)
B5255 Three Days Version 10.2.2 $2,100
IBM Cognos BI Administration (v10.2.2)
B5152 Five Days Version 10.2 $3,500
IBM Cognos TM1: Design and Develop Modes in
Performance Modeler (Version 10.2)
IBM Tivoli
TS613 Five Days Version 7.1 $3,500
IBM Tivoli Storage Manager 7.1 Implementation
and Administration
TX305G Three Days Version 9.2 $2,100
IBM Tivoli Workload Scheduler 9.2 Operations and
Scheduling
IBM WebSphere
6T130 Three Days Version 8.3 $2,100
IBM WebSphere Transformation Extender v8.3
Fundamentals
WE701G Five Days Version 7 $3,500
Accelerate, Secure, and Integrate with IBM
DataPower v7
ITIL
ITIL Foundation 2011
Two Days $1,950
ITIL Practitioner
Service Lifecycle
Four Days $2,600
Continuous Service Improvement
Five Days $3,495
Managing across the Lifecycle
Four Days $2,600
Service Design
Four Days $3,250
Service Operation
Four Days $3,250
Service Strategy

140
ITTECHNOLOGIES
Four Days $2,600
Service Transition
Service Capability
Five Days $3,250
Operational Support and Analysis
Five Days $3,250
Planning, Protection, and Optimization
Five Days $3,250
Release, Control, and Validation
Five Days $3,250
Service Offerings and Agreements
Juniper Networks
Boot Camps
Five Days $3,780
Enterprise Networking Certification Boot Camp—
JNCIA and JNCIS
Two Days $1,295
JNCIA—Junos Bootcamp—IJOS/JRE
Four Days $2,750
Juniper Networks Certified Security Specialist
Five Days $3,150
Bootcamp—JNCIA and JNCIS
ITIL (cont.)
Juniper Networks

141
ITTECHNOLOGIES
Five Days $3,500
Juniper Networks Certified Support Professional,
Routing,andSwitchingBootCamp
Three Days $2,520
Security Boot Camp
Five Days $3,780
Juniper Networks Routing and Switching Boot
Camp—JNCIS-ENT
Routing and Switching
Three Days $2,100
Advanced Junos Enterprise Routing
Two Days $1,400
Advanced Junos Enterprise Switching
Two Days $1,400
Configuring and Monitoring Contrail
Five Days $3,780
JNCIA and JNCIS
One Day $700
Introduction to the Junos Operating System
Five Days $3,500
Juniper Networks Certified Support Professional
Routing and Switching Boot Camp
Four Days $1,400
Junos Enterprise Switching
Two Days $1,400
Junos Intermediate Routing
One Day $700
Junos Routing Essentials
Security
Two Days $2,00
Advanced Juniper Networks IPSec VPN
Implementation
Three Days $2,100
Advanced Junos Security
One Day $1,000
Attack Prevention with Juniper Networks
Firewalls
Three Days $2,500
Configuring Juniper Networks Firewall/IPSec VPN
Products
Three Days $2,500
Implementing Intrusion Detection and Prevention
Products
Three Days $2,500
Integrating Juniper Networks Firewalls and VPNs
into High-Performance Networks
One Day $700
Four Days $2,750

142
ITTECHNOLOGIES
Five Days $3,150
Boot Camp—JNCIA and JNCIS
Four Days $2,800
Security Boot Camp
Two Days $1,400
Junos Intrusion Prevention System Functionality
One Day $700
Three Days $2,400
Junos Security
One Day $700
Junos Unified Threat Management
Service Provider
Three Days $2,100
Advanced Junos Service Provider Routing
Two Days $1,400
Two Days $1,400
Junos Class of Service
Five Days $3,780
Junos Intermediate Routing
Juniper Networks (cont.)
NetApp

143
ITTECHNOLOGIES
One Day $700
Junos MPLS and VPNs
Five Days $3,500
Junos Multicast Routing
Four Days $1,400
Two Days $1,400
Junos Service Provider Switching
One Day $700
Junos Troubleshooting in the NOC
Software
Two Days $1,400
Configuring and Monitoring Contrail
Two Days $1,400
Junos Space Essentials
NetApp
Applications
Three Days $2,700
Implementing Microsoft Exchange on NetApp
Storage Systems
Five Days $4,500
Implementing Microsoft SharePoint on NetApp
Storage Systems
Three Days $2,700
Implementing Microsoft SQL Server on NetApp
Storage Systems
Three Days $2,700
Implementing Oracle on NetApp Storage Systems
Data Protection
Two Days $1,800
NetApp Data Protection Software Administration
Two Days $1,800
NetApp MultiStore Administration
Three Days $2,700
SnapProtect Solution Administration
Management
Three Days $2,700
NetApp OnCommand Insight Operation and Best
Practices
Four Days $3,600
NetApp OnCommand Unified Manager
Administration
Storage Systems
Accelerated NCDA Boot Camp Data ONTAP 7-Mode
Two Days $1,800
Architecting SAN on NetApp Storage

144
ITTECHNOLOGIES
Two Days $1,800
Basic NetApp Configuration and Administration
Five Days $4,500
Clustered Data ONTAP Administration
Four Days $3,600
Configuring and Monitoring NetApp E-Series
Storage Systems
Data ONTAP 7-Mode Administration
Two Days $1,800
Data ONTAP CIFS Administration
One Day $900
Data ONTAP NFS Administration
Two Days $1,800
Performance Analysis on Clustered Data ONTAP
Three Days $2,700
Performance Analysis on Data ONTAP
Virtualization
Two Days $1,800
Implementing Microsoft Hyper-V on Data ONTAP
Two Days $1,800
Implementing VMware vSphere on Data ONTAP
NetApp (cont.)
Red Hat
SAP Crystal Reports
Scripting and Programming
Security

145
ITTECHNOLOGIES
Red Hat
RH299VT Five Days $3,200
RHCE Rapid Track Course
RHCSA Rapid Track Course
System Administration I
System Administration II
SAP Crystal Reports
Business Intelligence Reporting
Two Days $895
Crystal Reports 201—Level 1
Two Days $895
Crystal Reports 2011—Level 2
If you’re interested in developing your skills as a business
analyst, see Business Analysis (page 93).
Scripting and Programming
HTML
10953 Three Days $1,695
HTML5 Programming
20480 Five Days $2,975
Programming in HTML5 with JavaScript and CSS3
JavaScript
Three Days $1,785
JavaScript Programming
Python
Three Days $2,595
Introduction to Python 3
Two Days $1,895
Advanced Python 3
If you're interested in learning about software development
processes , see Process Management (page 87), Agile
Software Development (page 88), and DevOps (page 92).
Security
Four Days $3,995
Certified Chief Information Security Officer
(CCISO)
Five Days $3,395
CISSP (ISC)2
—Certified Information Systems
Security Professional Boot Camp
Five Days $2,475
Security+ (2014 Objectives, Exam SY0-401)

146
ITTECHNOLOGIES
VMware
vSphere
Five Days Version 6.0 $4,125
VMware vSphere: Install, Configure, Manage 6.0
Five Days Version 6.0 $4,495
VMware vSphere: Optimize and Scale 6.0
Five Days $5,995
VMware vSphere: Fast Track
View
Four Days Version 6.0 $3,195
VMwareHorizonView:Install,Configure,Manage6.0
Horizon
Four Days Version 6.0 $3,295
VMware Horizon (with View): Install, Configure,
Manage 6.0
VMware

147Classroom, Live Online Learn It Anytime
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148
Index
INDEX
Communication Strategies—16
Advanced Critical Thinking: Take Charge
of Your Decision Making—35
Develop Analytical Skills: Streamline Decision
Making and Share Your Findings—36
Advanced Business Communication:
Increase Your Confidence in Challenging
Situations—23
Confidence in Challenging Situations—23
Influencing without Authority—24
Advanced Emotional Intelligence: Take
Your Personal and Social Competence to
the Next Level—40
Agile Software Development—88
Agile Development—90
Agile for Product Owners—88
Agile Project Management—88
Agile Testing—89
Certified ScrumMaster Training Workshop—89
Certified Scrum Product Owner (CSPO)—89
Collaborating and Communicating Agile
Requirements—91
Continuous Delivery—92
Continuous Integration—92
Leading a Scaled Agile Framework (SAFe Agilist
Certification)—89
PMI-Agile Certified Practitioner (PMI-ACP)—90
PMI-Agile Certified Practitioner (PMI–ACP®)Boot
Camp—90
Assertiveness for Managers—62
Be More Assertive and Confident in Conflict and
Crisis—63
Persuade and Negotiate Assertively—63
Strategic Planning—64
The Assertive Manager—63
Build Strong Work Relationships—18
Dealing with Conflict and Difficult People—20
Improve Rapport: Build Strong Work
Relationships—19
Increase Your Self-Awareness and Improve
Relationships—19
Make Relationship Building Part of Your Job
Description—19
Manage Work Relationships: Solving
Communication Problems—19
Relational Communication and Listening—19
Business Analysis—93
Business Analysis in Agile Projects—93
Business Analyst Boot Camp—93
CBAP®/CCBA™ Certification Prep Boot Camp—93
PMI-PBASM Certification Boot Camp—93
Business Writing—28
Action Writing—28
Build an Influential Message: Write for Your
Audience—29
Check Your Writing for Tone—29
Get Results: Business Writing That Drives
Action—29
Get to the Point: Bottom-Line Your Message—29
Plan and Proof Your Business Communication—29
Presentation Skills: Present Like a Pro—30
Write Fast and Sound Professional—29
Write to Persuade and Influence—28
Change Management—48
Make the Transition: Leading through Change—49
Plan to Communicate Change Effectively and
Understand How Organizations Respond to
Change—48
The Challenge of Change and Support
Strategies—48
Close the Gap: Move from an
Operational Manager to a Strategic
Leader—60
Assertiveness for Managers—62
Balance Operational and Strategic Demands—61
Strategic Priorities —61
Sell Your Big Idea—61
Strategy without Struggle—61
Strengthen Your Operational and Strategic
Leadership Skills—61
Coaching for Exceptional Job
Performance—72
Coach to Provide Direction and Improve
Performance —73
Effective Performance Reviews—74
Structure a Coaching Session and Practice Key
Skills—73
Understand Tools and Methods Used in the
Coaching Process —73
Use Situational Coaching to Overcome Issues
Related to Effective Coaching—73
What Coaching Is and Why It Works—73
Collaboration: Drive Teams to Better
Results—41
Collaboration: Drive Teams to Better Results—41
Strategies—42
Communication Strategies—16
Apologize Effectively—17
Build Strong Work Relationships—18
Communicate with Intention—16
Craft Your Conversations: Everyday Communication
Tools—17
Motivate with Appreciation—17
Plan to Communicate Effectively—16
Report Clearly, Concisely, and Professionally—17
Critical Thinking—34
Advanced Critical Thinking: Take Charge of Your
Decision Making—35
Get out of Your Head and Make Decisions with
DEAM—35
Reacting vs. Responding: The Difference Is
Critical—35
Think Outside the Box with Six Thinking Hats—35
Use Critical Thinking to Improve Your Decision
Making—34
Use Critical Thinking to Make Better Decisions on
Teams —34
Customer Service Skills—27
Business Writing—28
Cultivate Engaged Customer Relationships—27
Support Challenging Customers in Person and on
the Phone—27
Dealing with Conflict and Difficult
People—20
Clash of the Coworkers: Developing Constructive
Conflict Strategies—21
Increase the Peace: Rooting Out Workplace
Conflict—21
Respond to Conflict: Strategies for Improved
Communication—22
Understand the Cycle of Conflict and How to
Change It—20
Develop Analytical Skills: Streamline
Decision Making and
Share Your Findings—36
Analytical Skills and Data Analysis—37
Develop Emotional Intelligence—38
The Analyze Phase—37
The Conclusion and Reporting Process—37
Develop Emotional Intelligence—38
Advanced Emotional Intelligence: Take Your

149
Index
INDEX
Personal and Social Competence to the Next
Level—40
Communicate with Flexibility and Authenticity and
Practice Self-Management—39
Effective Listening: Apply Emotional Intelligence to
Sensitive Situations—39
Spotlight on Success: Emotional Intelligence—39
What Is Emotional Intelligence?—39
Develop Executive Presence—58
Develop Strategic Agility, Embrace
Change, and Drive Results—66
Improve Processes and Communicate Strategy—67
Initiate Action and Innovation—67
Initiate Action and Innovation —67
Keep Virtual Teams Positive and Productive—68
Strategic Agility and Change —67
Strategic Agility and Change—67
DevOps—92
DevOps from 10,000 Feet—92
Test-Driven Development—92
Effective Performance Reviews—74
Fundamental Skills for New Managers—54
Explore Situational Leadership and Motivation, and
Provide Fair and Balanced Feedback—55
Give Fair and Balanced Feedback—55
Increase Your Managerial Effectiveness—56
Manage in All Directions: Tools for Managing Up
and Down—55
Set the Direction: Leadership Skills for New
Managers—55
Set the Right Tone: Best Practices for New Leaders
—55
Performers—70
Build a Successful High-Potential Program—71
Coaching for Exceptional Job Performance—72
Foster a Talent-Management Culture—71
What Is a High-Potential Performer?—71
Increase Your Managerial
Effectiveness—56
Develop Executive Presence—58
Managerial Leadership for Increasing
Performance—57
Strategic Leadership—56
Strategic Leadership—57
The Leader’s Role—57
The Leader’s Role and Increasing Performance —56
Influencing without Authority—24
Increase Your Influence at Work—24
Influence: The Power of Persuasion—25
Negotiation Skills—26
Plan to Influence Challenging People—24
Keep Virtual Teams Positive and
Productive—68
Communicate across Cultures and Distance—68
Communicate within Cross-Cultural Virtual
Teams—69
Performers—70
Virtual Meetings—Expert Strategies for
Engagement—69
Leadership Series—52
Fundamental Skills for New Managers—54
Make Meetings Matter—42
Four Attributes of Effective Meetings—43
Strategies—42
Strategies—43
Strategies—43
Plan for Effective Meetings—43
Time Management—44
Managing Millennials—59
Bring Out the Best in Your Multi-Generational
Workforce—59
Develop and Balance Operational and Strategic
Management Skills —60
Managing Millennials—59
Negotiation Skills—26
PMP Exam Prep Boot Camp—84
Project Management for the Rest of Us—86
Presentation Skills: Present Like a Pro—30
Critical Thinking—34
How to Deliver an Engaging Message—31
How to Organize and Plan Your Message—31
Offer Your Opinion on the Spot—31
Process Management—87
Agile Boot Camp: An Interactive Introduction to
Agile Software Development—88
Lean Six Sigma Black Belt—87
Lean Six Sigma Green Belt—87
Project Management 101: Overview of
Projects and Project Initiation—78
Project Management 102: Planning—80
Project Management Fundamentals, Part 1—79
Project Management Fundamentals, Part 2—79
Project Management 102: Planning—80
Create a Project Schedule (PM 102)—81
How to Build a Project and Estimate Its Duration
(PM 102)—81
Project Management 103: Monitoring, Controlling,
and Closing—82
Requirements Gathering and Communications
Planning for Projects (PM 102)—81
Controlling, Closing—82
How to Observe and Track Project Progress (PM
103)—83
Manage Risks, Scheduling, and Quality on a Project
(PM 103)—83
PMP Exam Prep Boot Camp—84
Run an Effective Project Meeting (PM 103)—83
Project Management for
the Rest of Us—86
Respond to Conflict—22
Turn Stress into Strength—22
Strategic Planning—64
Be Strategic: Strategic Planning Fundamentals—64
Develop Strategic Agility, Embrace Change, and
Drive Results—66
Evaluate Projects and Uncover Ideas with
SWOT—65
Strategic Visioning with SWOT Analysis—64
Uncover Opportunities for Your Organization with
SOAR—65
Thrive in Chaos: Prioritize and
Make Decisions under Pressure—46
Assertive Communication and Decision Making
under Pressure—46
Assertive Communication under Pressure—47
Assess and Plan for Risks—Risk Assessment
Matrix—47
Change Management—48
Conquer Chaos: Workplace Prioritization and
Pressure Management Tools—47
Goal-Setting Best Practices—47
How to Say “No” Professionally—47
Under Pressure: Effective Decision-Making When
Time Is a Factor—47
Understand Chaos at Work, Determine Priorities,
and Stay Focused—46
Time Management—44

150
Index
INDEX
End-User Training
Abobe Applications—98
Adobe Acrobat—98
Adobe Dreamweaver—98
Adobe Illustrator—99
Adobe InDesign—99
Adobe Photoshop—99
Apple Operating Systems—100
Apple iPad and iPhone iOS—100
Apple Mac OS X—100
Google Apps and Sites—101
Google Apps for Work—101
Google Sites—101
Microsoft Access—103
Microsoft Access—103
Microsoft Excel—103
Microsoft Excel—103
Microsoft Excel—Introduction to Data
Analysis—103
Microsoft Excel PowerPivot—103
Microsoft Excel Power User—103
Microsoft Office—104
10 Best Features of Microsoft Office—104
Microsoft Office: New Features, Tips, and Tricks
—104
Microsoft Office 365—104
Better Collaboration with Microsoft Office 365,
Skype, and OneDrive—104
The Best of Microsoft Office 365 and Working in the
Cloud—104
Working as a Team with Microsoft Office 365—104
Microsoft OneDrive—104
Microsoft OneDrive for Business—104
Microsoft OneDrive for Executives—104
Microsoft OneNote—105
Microsoft OneNote—105
Microsoft Outlook—105
Making Outlook Work for You!—105
Professional and Fast Emails: Business Writing with
Microsoft PowerPoint—105
Microsoft PowerPoint—105
Microsoft PowerPoint Psychology: Tips for Amazing
PowerPoint Presentations—105
Presenting Financials: Make Numbers and Statistics
Stand Out with Excel and PowerPoint —106
Microsoft Project—106
Microsoft Project—106
Microsoft SharePoint—106
Microsoft Skype—106
Microsoft Skype for Business—106
Microsoft Surface—106
Microsoft Surface Hub—107
Microsoft Surface Pro 4—106
Microsoft Visio—107
Microsoft Windows—107
Introduction to Microsoft Windows 10—107
Microsoft Word—107
Microsoft Word—107
Microsoft Word for Law Firms—107
Microsoft Yammer—107
Yammer for Executives—107
Yammer: Social for Business—107
E-Learning Applications—108
Adobe Captivate—108
Articulate Storyline—108
TechSmith Camtasia—108
Web Page Development—109
CSS—109
HTML—109
Web Design Theory and Best Practices—109
WordPress—109
Analyze Task Importance and Urgency—45
Don’t Procrastinate: Take Charge of Your Time—45
Get It Done: Time Management Best Practices—44
Make Accurate Time Estimates—45
Make a Plan and Stick to It—45
Maximize Your Time: Paper and Email
Processing—45
Plan Your Day in 18 Minutes—45
Take Control of Your Time—44
under Pressure—46
Women and Leadership—75
Project Initiation—78
Women and Leadership—75
Women in the Workplace: How to Play and Win at
the Game of Business—75

151
Index
INDEX
IT Training
Android—134
Android Development Boot Camp—134
Apache Hadoop—134
Cloudera Data Analyst Training: Using Pig, Hive, and
Impala with Hadoop—134
Introduction to Data Science—Building
Recommender Systems—134
Cloudera Administrator Training for Apache
Hadoop—134
Cloudera Training for Apache Hbase—134
Cloudera Developer Training for Apache
Hadoop—134
Cloudera Developer Training for Apache Spark—135
Cloudera Essentials for Apache Hadoop—135
Designing and Building Big Data Applications—135
Apple—135
El Capitan 101—OS X Support Essentials 10.10—135
Creating iOS 7 Applications—135
Check Point—135
CCSA—Check Point Security Administration–R77
GAiA—135
CCSA and CCSE—Check Point Security
Administration and Security Engineering Bundle—
R77 GAiA—135
CCSE–Check Point Security Engineering–R77
GAiA—135
Cisco—135
CCNAX Routing and Switching Boot Camp v3.0—135
Interconnecting Cisco Networking Devices 1—135
Interconnecting Cisco Networking Devices 2—135
Cisco Certified Network Professional Boot
Camp—135
Implementing Cisco IP Routing—135
Implementing Cisco Switched Networks—135
Troubleshooting and Maintaining Cisco IP
Networks—135
CCNA Data Center Boot Camp—135
CCNA R/S Five-Day Boot Camp (Composite Exam
200-120)—135
Configuring Cisco Nexus 5000 Switches—136
NX-OS for Data Center Systems IOS
Administrators—136
Data Center Unified Computing
Administration—136
Cisco Data Center Unified Computing
Implementation—136
Cisco Unified Wireless Networking Boot Camp—136
Deploying Wireless LAN Advanced—136
Implementing Cisco Secure Access Control System
v5.2—136
Implementing Advanced Cisco ASA Security—136
Implementing Core Cisco ASA Security v1.0—136
Securing Networks with Cisco Routers and
Switches—137
Securing Email with Cisco Email Security Appliance
Parts 1 and 2—137
Implementing Cisco Secure Mobility Solutions—137
Implementing Cisco Secure Access Solutions—137
Implementing Cisco IOS Network Security v3.0—137
Implementing Cisco Edge Network Security
Solutions—137
Implementing and Configuring Cisco Identity
Services Engine—137
Citrix—137
Citrix NetScaler 11 Traffic Management—137
NetScaler for Apps and Desktops—137
Implementing Citrix NetScaler 10 for App and
Desktop Solutions—137
NetScaler 10 Advanced Implementation—137
Deploy and Manage XenApp/XenDesktop 7.6 Fast
Track—137
XenApp and XenDesktop 7.7 and 7.8 Release
Training—137
XenApp 6.5 Administration—137
XenApp 6.5 Advanced Administration—137
Managing App and Desktop Solutions with Citrix
XenApp and XenDesktop 7.6—137
Deploying Citrix XenDesktop 7 Solutions—137
Citrix XenApp and XenDesktop Help Desk
Support—137
Designing Citrix XenDesktop 7 Solutions—138
Deploying Enterprise Mobility Solutions with Citrix
XenMobile—138
Citrix XenServer 6 Administration—138
CompTIA—138
Cloud Essentials: A Jumpstart into Cloud
Computing—138
CompTIA A+ Certification, A Comprehensive
Approach (Exams 220–901 and 220–902)—138
Network+ (Exam N10-005)—138
Project+: IT Project Management Skills—138
Security+ (2014 Objectives, Exam SY0-401)—139
IBM—139
IBM Cognos Framework Manager: Design Metadata
Models (v10.2)—139
IBM Cognos Report Studio: Author Professional
Reports Fundamentals (v10.2)—139
IBM Cognos Report Studio: Author Active Reports
(v10.2)—139
IBM Cognos BI Administration (v10.2.2)—139
IBM Cognos TM1: Design and Develop Modes in
Performance Modeler (Version 10.2)—139
IBM Tivoli Storage Manager 7.1 Implementation and
IBM Tivoli Workload Scheduler 9.2 Operations and
Scheduling—139
IBM WebSphere Transformation Extender v8.3
Fundamentals—139
Accelerate, Secure, and Integrate with IBM
DataPower v7—139
ITIL—139
2011 Foundation—139
Practitioner—139
Continuous Service Improvement—139
Managing across the Lifecycle—139
Service Design—139
Service Operation—139
Service Strategy—139
Service Transition—140
Operational Support and Analysis—140
Planning, Protection, and Optimization—140
Release, Control, and Validation—140
Service Offerings and Agreements—140
Juniper Networks—140
JNCIA and JNCIS—140
JNCIA—Junos Bootcamp—IJOS/JRE—140
Juniper Networks Certified Security Specialist—140
Bootcamp—JNCIA and JNCIS—140
Routing,andSwitchingBootCamp—141
Security Boot Camp—141
Juniper Networks Routing and Switching Boot
Camp—JNCIS-ENT—141
Advanced Junos Enterprise Routing—141
Advanced Junos Enterprise Switching—141
Configuring and Monitoring Contrail—141
JNCIA and JNCIS—141
Introduction to the Junos Operating System—141
Juniper Networks Certified Support Professional
Routing and Switching Boot Camp—141

152
Index
INDEX
Junos Enterprise Switching—141
Junos Intermediate Routing—141
Junos Routing Essentials—141
Advanced Juniper Networks IPSec VPN
Implementation—141
Advanced Junos Security—141
Attack Prevention with Juniper Networks
Firewalls—141
Configuring Juniper Networks Firewall/IPSec VPN
Products—141
Implementing Intrusion Detection and Prevention
Products—141
Integrating Juniper Networks Firewalls and VPNs
into High-Performance Networks—141
Juniper Networks Certified Security Specialist—141
Juniper Networks Certified Security Specialist Boot
Camp—JNCIA and JNCIS—142
Security Boot Camp—142
Junos Intrusion Prevention System
Functionality—142
Junos Security—142
Junos Unified Threat Management—142
Advanced Junos Service Provider Routing—142
Junos Class of Service—142
Junos Intermediate Routing—142
Junos MPLS and VPNs—143
Junos Multicast Routing—143
Junos Service Provider Switching—143
Junos Troubleshooting in the NOC—143
Configuring and Monitoring Contrail—143
Junos Space Essentials—143
Microsoft Azure—118
Introduction to Azure for Developers—118
Developing Microsoft Azure Solutions—118
Developing Windows Azure and Web Services—118
Implementing Microsoft Azure Infrastructure
Solutions—118
Microsoft BizTalk—118
BizTalk 2013 Administrator Deep Dive—118
BizTalk 2013 Administrator Immersion—118
BizTalk 2013 Developer Deep Dive—119
BizTalk 2013 Developer Immersion—119
BizTalk Expert Series: EDI—119
BizTalk Expert Series: ESB—119
Cloud-Based Integration Using Azure App
Service—119
BizTalk Server 2010—Developing Business Process
and Integration Solutions—119
Microsoft Desktop Virtualization—119
Implementing and Managing Microsoft Desktop
Virtualization—119
Microsoft Exchange—119
Administering Microsoft Exchange Server 2016—119
Designing and Deploying Microsoft Exchange
Server 2016—119
Core Solutions of Microsoft Exchange Server
2013—119
Advanced Solutions of Microsoft Exchange Server
2013—119
Configuring, Managing, and Troubleshooting
Microsoft Exchange Server 2010—119
Updating Your Skills from Microsoft Exchange
Server 2003 or Exchange Server 2007 to Exchange
Server 2010 SP1—119
Designing and Deploying Messaging Solutions with
Microsoft Exchange Server 2010—119
Microsoft Office 365—120
Enabling and Managing Office 365—120
Microsoft Project Server—120
Project Server 2013 Inside Out—120
Planning, Deploying, and Managing Microsoft
Project Server 2013—120
Microsoft Project Server 2010 for Project Server
Managing Projects with Project Server 2013—120
Microsoft Project Server 2010 for Project
Managers—120
Mastering Microsoft Project—120
Managing Enterprise Portfolios Using Microsoft
Project Server 2010—120
Collaborating on Enterprise Projects Using
Microsoft Project Server 2010—121
Microsoft SharePoint—121
PowerShell for SharePoint Administrators—121
SharePoint 2013 Business Intelligence—121
PowerPivot, Power View, and SharePoint 2013
Business Intelligence Center for Analysts—121
SharePoint 2013 PerformancePoint Services—121
Advanced SharePoint 2013 Business
Intelligence—121
SharePoint 2010 Business Intelligence—121
Developing Microsoft SharePoint Server 2013 Core
Solutions—121
Developing Microsoft SharePoint Server 2013
Advanced Solutions—121
SharePoint 2010—121
Designing Applications and Solutions for
Microsoft SharePoint 2010 Search for Application
Developers—121
Microsoft FAST Search Server 2010 for SharePoint
for Application Developers—122
InfoPath 2013—122
2013—122
2013—122
Application Use—122
InfoPath 2010—122
2010—122
2010—122
Application Use—122
Advanced Technologies of SharePoint 2016—123
Planning and Administering SharePoint 2016—123
SharePoint 2013 Site Collection and Site
Core Solutions of Microsoft SharePoint Server
2013—123
Advanced Solutions of Microsoft SharePoint Server
2013—123
MCTS Boot Camp for SharePoint 2010—123
Microsoft SharePoint 2010 Site Collection and Site
Configuring and Administering Microsoft
Designing a Microsoft SharePoint 2010
Infrastructure—123
Microsoft Enterprise Search for IT
Professionals—123
Power User—Introduction to SharePoint Design
with SharePoint Designer 2013—123
SharePoint Designer 2010—123
Microsoft Skype for Business—123
Core Solutions of Microsoft Skype for Business
2015—123
Microsoft SQL Server—123
Querying Microsoft SQL Server—123
Administering Microsoft SQL Server
Databases—123

153
Index
INDEX
Implementing a Data Warehouse with Microsoft
SQL Server—124
Developing Microsoft SQL Server Databases—124
Designing Database Solutions for Microsoft SQL
Server 2014—124
Microsoft SQL Server—124
Designing Self-Service Business Intelligence and Big
Data Solutions—124
T-SQL Fundamentals—124
Upgrading Your Skills to SQL Server 2016—124
First-Look Clinic: Microsoft SQL Server 2012—124
Updating Your Database Skills to Microsoft SQL
Server 2012—124
Updating your Business Intelligence Skills to
Microsoft SQL Server 2012—125
Microsoft System Center—125
Deploying Windows Devices and Enterprise
Apps—125
System Center Configuration Manager—125
Administering System Center 2012 Configuration
Manager—125
Deploying System Center 2012 Configuration
Manager—125
IT Service Management with System Center Service
Manager—125
System Center 2012 Service Manager—125
IT Service Management with System Center Service
Manager—125
Configuring and Deploying a Private Cloud—125
Cloud and Data Center Monitoring with System
Center Operations Manager—125
System Center 2012 Operations Manager—125
System Center 2012 Orchestrator—125
Microsoft Team Foundation Server—125
Build and Release Management Using TFS 2015—125
DevOps Using Visual Studio TFS 2015—125
Managing Agile Projects Using TFS 2015 or
VSTS—126
Software Testing Using Microsoft Test Manager
2015—126
Test Automation, Web Performance, and Load
Testing with Visual Studio 2015—126
TFS 2015 Advanced Developer Features—126
TFS 2015 Configuration and Administration—126
TFS 2015 Developer Fundamentals—126
TFS 2015 Immersion (Formerly ALM Solutions)—126
TFS 2013 Configuration and Administration—126
Administering Team Foundation Server 2010—126
Microsoft VBA—126
Excel Programming with VBA—126
Introduction to VBA Programming—126
Microsoft Visual Studio—127
Introduction to Programming—127
Programming in C#—127
Essentials of Developing Windows Store Apps Using
C#—127
C#—127
Programming in HTML5 with JavaScript and
CSS3—127
Essentials of Developing Windows Store Apps Using
HTML5 and JavaScript—127
HTML5 and JavaScript—127
Developing ASP.NET MVC 4 Web Applications—127
Developing Windows Azure and Web Services—127
Programming Fundamentals of Web
Applications—127
Learning to Program Using Visual C# 2010—127
Learning to Program Using Visual Basic .NET
2010—127
Programming in C# with Microsoft Visual Studio
2010—127
Programming in Visual Basic with Microsoft Visual
Studio 2010—127
Developing Windows Applications with Microsoft
Visual Studio 2010—127
Developing Web Applications with Microsoft Visual
Studio 2010—128
Introduction to Web Development with Microsoft
Developing Windows Communication Foundation
Solutions with Microsoft Visual Studio 2010—128
Developing Data Access Solutions with Microsoft
Administering Team Foundation Server 2010—128
Microsoft Windows OS—128
Installing and Configuring Windows 10—128
Supporting Windows 10 for Help Desk—128
Deploying and Managing Windows 10 Using
Enterprise Services—129
Supporting and Troubleshooting Windows 10—129
Configuring Windows 8.1—129
Supporting Windows 8.1—129
Virtualizing Enterprise Desktops and Apps—129
Deploying Windows Devices and Enterprise
Apps—129
System Center Configuration Manager—129
Microsoft Windows Scripting—129
Microsoft Visual Basic Scripting Edition and
Microsoft Windows Script Host Essentials—129
Microsoft Windows Server—129
Updating Skills to Server 2016—129
Installing and Configuring Windows Server
2012—129
Administering Windows Server 2012—129
Configuring Advanced Windows Server 2012
Services—129
Designing and Implementing a Server
Implementing an Advanced Server
Implementing a Desktop Infrastructure—130
Implementing Desktop Application
Environment—130
Upgrading Your Skills to MCSA Windows Server
2012—130
Microsoft Windows PowerShell v2 for
Windows PowerShell Scripting and
Toolmaking—130
PowerShell for SharePoint Administrators—130
PowerShell for SQL Server Administrators—130
PowerShell (4.0)—131
Virtualizing Enterprise Desktops and Apps—131
Understanding Windows Server 2012—131
Fundamentals of a Windows Server
Active Directory Services with Windows Server—131
Networking with Windows Server—131
Storage and High Availability with Windows
Server—131
Administering the Web Server (IIS) Role of Windows
Server—131
Managing Windows Environments with Group
Policy—131
MCSA—Windows Server 2012 Boot Camp—131
MCSE—Windows Server 2012 Infrastructure Boot
Camp—131

154
Index
INDEX
NetApp—143
Implementing Microsoft Exchange on NetApp
Storage Systems—143
Implementing Microsoft SharePoint on NetApp
Implementing Microsoft SQL Server on NetApp
Implementing Oracle on NetApp Storage
Systems—143
NetApp Data Protection Software
NetApp MultiStore Administration—143
SnapProtect Solution Administration—143
NetApp OnCommand Insight Operation and Best
Practices—143
NetApp OnCommand Unified Manager
Accelerated NCDA Boot Camp Data ONTAP
7-Mode—143
Architecting SAN on NetApp Storage—143
Basic NetApp Configuration and
Clustered Data ONTAP Administration—144
Configuring and Monitoring NetApp E-Series
Data ONTAP 7-Mode Administration—144
Data ONTAP CIFS Administration—144
Data ONTAP NFS Administration—144
Performance Analysis on Clustered Data
ONTAP—144
Performance Analysis on Data ONTAP—144
Implementing Microsoft Hyper-V on Data
ONTAP—144
Implementing VMware vSphere on Data
ONTAP—144
Red Hat—145
RHCE Rapid Track Course—145
RHCSA Rapid Track Course—145
System Administration I—145
System Administration II—145
SAP Crystal Reports—145
Crystal Reports 201—Level 1—145
Crystal Reports 2011—Level 2—145
Scripting and Programming—145
HTML5 Programming—145
Programming in HTML5 with JavaScript and
CSS3—145
JavaScript Programming—145
Introduction to Python 3—145
Advanced Python 3—145
Security—145
Certified Chief Information Security Officer
(CCISO)—145
CISSP (ISC)2
—Certified Information Systems
Security Professional Boot Camp—145
Security+ (2014 Objectives, Exam SY0-401)—145
VMware—146
VMware vSphere: Install, Configure, Manage
6.0—146
VMware vSphere: Optimize and Scale 6.0—146
VMware vSphere: Fast Track—146
VMware Horizon View: Install, Configure, Manage
6.0—146
VMware Horizon (with View): Install, Configure,
Manage 6.0—146
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