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![canvas
[kan-‐vuhs]
Noun
q
a
piece
of
closely
woven
cloth
on
which
painKng
is
made
q
a
holisKc
problem-‐solving
cycle,
journey,
or
dashboard
(New)
Example:
“business
model
canvas”;
“personal
development
canvas”;
“USA
canvas”
Verb
q
p.o.e.m.:
present,
organize,
evaluate,
and
model
ideas
especially
using
a
Universal
Problem
Solving
(UPS)
Canvas
(New)
Example:
“canvas
a
system,
business,
or
project”](https://image.slidesharecdn.com/leansixsigmacanvasrodking-130402182003-phpapp02/85/LEAN-SIX-SIGMA-CANVAS-A-Universal-Problem-Solving-UPS-Worksheet-for-Lean-Startup-Lean-Six-Sigma-and-Business-Model-ReInvention-Projects-18-320.jpg)
![canvaser
[kan-‐vuhs-‐er]
Noun
(New)
q
a
person
or
team
who
holisKcally
covers
objects
q
a
person
or
team
who
uses
the
Universal
Problem
Solving
(UPS)
Canvas
Example:
“Christo
is
a
canvaser,
an
arBst
who
canvases
the
uncanvasable”](https://image.slidesharecdn.com/leansixsigmacanvasrodking-130402182003-phpapp02/85/LEAN-SIX-SIGMA-CANVAS-A-Universal-Problem-Solving-UPS-Worksheet-for-Lean-Startup-Lean-Six-Sigma-and-Business-Model-ReInvention-Projects-19-320.jpg)
Uploaded byRod King, Ph.D.
LEAN SIX SIGMA CANVAS: A Universal Problem Solving (UPS) Worksheet for Lean Startup, Lean Six Sigma, and Business Model ReInvention Projects
The document describes a Lean Six Sigma Canvas worksheet for applying the DMAIC cycle to projects. The DMAIC cycle includes the phases of Define, Measure, Analyze, Improve and Control. The canvas provides a visual framework to guide teams through problem solving and continuous improvement processes. It aims to maximize customer delight and minimize customer pain.
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LEAN SIX SIGMA CANVAS: A Universal Problem Solving (UPS) Worksheet for Lean Startup, Lean Six Sigma, and Business Model ReInvention Projects
- 1. Lean Six Sigma Canvas: Worksheet for Applying the DMAIC Cycle to Projects ConKnuously Maximize Customer Delight and Minimize Customer Pain I: Improve D: Define M: Measure A: Analyze (-‐) (+) C: Control Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 2. Eliminate Reduce * Defects (Varia?ons) * Cost * Waste * Errors; Mistakes; Rework; Accidents * Delays * Wai?ng Time; Delivery Cycle What You Can Do Using The Lean Six Sigma Canvas (Projects) Increase Create * Quality * Improved Processes * Performance * Products * Efficiency; Produc?vity; Reliability * Services * Sales * Supply Chains * Validated Learning * Business Models * Strategies Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 3. TRADE-‐OFF MAP FOR THE LEAN SIX SIGMA CANVAS Resolve the Trade-‐off Between Quality and Cost (Waste) Blue Ocean: Luxury Spot: Lean Six Sigma Luxury Spot Six Sigma Canvas Methodology DisrupKon Spot: Disrup'on Spot Lean Startup (+): DELIGHT: Method Quality (Performance) Strategic Choice Key Valuable Not Valuable (-‐): PAIN: Cost (Waste; Complexity; Time) Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 4. INTRODUCING THE UNIVERSAL PROBLEM SOLVING (UPS) CANVAS A One-‐Page Template That Unleashes the Ability of Humans to Solve Problems
- 5. Welcome to A Collabora've Modeling Technique That Unleashes the Ability of Humans to Solve Problems: Present, Organize, Evaluate, and Manage Ideas Using Just One Tool
- 6. Welcome to The Collabora've Modeling Technique of “CANVASING” Which Involves Use of The Universal Problem Solving (UPS) Canvas
- 7. THE UNIVERSAL PROBLEM SOLVING CANVAS IS A LIFECYCLE IDEAS MANAGEMENT (LIM) TOOL: The Universal Problem Solving (UPS) Canvas Is A One-‐Page Template That Can Be Used For Collabora?vely Presen?ng, Organizing, Evalua?ng, and Managing Ideas During the Lifecycle of a Business or Problem-‐solving Project
- 8. OUR MISSION Is “To Help Promote A Culture of Universal Problem Solving, Innova'on, and Management Especially in Local CommuniBes” Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 9. HOW TO SYSTEMATICALLY USE THE UNIVERSAL PROBLEM SOLVING (UPS) CANVAS ConKnuously Maximize Customer Delight and Minimize Customer Pain • Print out a large template of the Universal Problem Solving (UPS) Canvas, e.g., a size of 24”x36” 1 • Put the UPS Canvas on a wall or large table 2 • Populate or complete, for example using Post-‐it notes, the 5 areas of the UPS Canvas 3 Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 10. GALLERY OF GENERIC CANVASES Visually Summarize, Present, and Use Problem Solving Methodologies for Maximizing Customer Delight and Minimizing Customer Pain
- 11. The World’s Greatest Innovators And Youngest Children All Solve Problems Using One Template: The Universal Problem Solving (UPS) Canvas
- 12. Universal Problem Solving (UPS) Canvas Universal Problem-‐Solving Cycle, Workflow, Language and PlaOorm for Maximizing Customer Delight and Minimizing Customer Pain (-‐) (+) Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 13. Universal Problem Solving (UPS) Canvas: The 5 Areas of Universal Problem Solving ConKnuously Maximize Customer Delight and Minimize Customer Pain (-‐) (+) Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 14. Project Management Canvas: The 5 Phases of a Project Management Cycle ConKnuously Maximize Customer Delight and Minimize Customer Pain Execu?on Solu?on-‐ Problem Discovery & Valida?on (ImplementaBon) Planning (-‐) (+) Evalua?on (Control) Learning Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 15. Seven-‐Ques?on Canvas for Pitching, Organizing, EvaluaKng, and Managing Ideas in Any Project ConKnuously Maximize Customer Delight and Minimize Customer Pain How? What? Who? Where? When? (-‐) (+) How Much? Why? Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 16. DNA Canvas for Designing a System for Any Product, Service, or OrganizaKon ConKnuously Maximize Customer Delight and Minimize Customer Pain D: Design N: Need (-‐) (+) A: AspiraKons Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 17. GALLERY OF METHOD-‐SPECIFIC CANVASES Visually Summarize, Present, and Use Problem Solving Methodologies for Maximizing Customer Delight and Minimizing Customer Pain
- 18. canvas [kan-‐vuhs] Noun q a piece of closely woven cloth on which painKng is made q a holisKc problem-‐solving cycle, journey, or dashboard (New) Example: “business model canvas”; “personal development canvas”; “USA canvas” Verb q p.o.e.m.: present, organize, evaluate, and model ideas especially using a Universal Problem Solving (UPS) Canvas (New) Example: “canvas a system, business, or project”
- 19. canvaser [kan-‐vuhs-‐er] Noun (New) q a person or team who holisKcally covers objects q a person or team who uses the Universal Problem Solving (UPS) Canvas Example: “Christo is a canvaser, an arBst who canvases the uncanvasable”
- 20. “CANVAS” ANY PROBLEM SOLVING TOOL, METHODOLOGY, DOCUMENT (PLAN), OR PROJECT (TASK; JOB TO BE DONE) Ideas Problems SoluKons Products Documents Business Business Business Plans Models THINGS THAT YOU CAN CANVAS Ecosystems Strategies Personal Objects/ People Places Projects Development Plans Systems
- 21. 10 PROBLEMS FACED BY EVERY ENTREPRENEUR, STARTUP, AND ESTABLISHED ORGANIZATION Why Some OrganizaKons Fail While Others Succeed 1. Idea Genera?on Problems 2. Business/Organiza?onal Planning Problems 3. Value Proposi?on & Strategy Problems 4. Business Execu?on/Performance Problems 5. Product Innova?on and Improvement Problems 6. Waste Elimina?on/Cost Reduc?on Problems 7. Business Model and Ecosystem Problems 8. Process Problems 9. Supply Chain Problems 10. Marke?ng & Sale/Customer Problems Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 22. ONE-‐PAGE PROBLEM SOLVING TOOLS (CANVASES) FOR BUSINESS LIFECYCLE Overview of Jobs-‐To-‐Be-‐Done for ConKnuously Maximizing Customer Delight and Minimizing Customer Pain Generate Novel (Product/ Create Business/Organiza?onal Create Value Proposi?on & Business) Ideas Plan Strategy ONE-‐PAGE PROBLEM SOLVING TOOLS ConKnuously Innovate/Improve Manage Business Strategy & (CANVASES) on Product/Customer Delight Performance FOR BUSINESS LIFECYCLE ConKnuously Reduce Waste Jobs-‐To-‐Be-‐Done Document and Analyze Process Plan and Manage Holis?c Document and ReInvent Business Marke?ng Model Document and Analyze Supply Chain Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 23.
- 24. Brainstorming Canvas ConKnuously Maximize Customer Delight and Minimize Customer Pain Generated Ideas Situa?on/Context/Challenge/Ques?on (-‐) (+) Evalua?on Based on Alex Osborn’s technique of Brainstorming Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 25. Lean Startup Game (LSG) Canvas ConKnuously Maximize Customer Delight and Minimize Customer Pain Product/Service Generated Ideas Situa?on/Context/Challenge/Ques?on (Minimum Viable Product/ Landing Page/ Mock-‐up/Prototype/ Pilot (DraX) SoluBon/ Complete SoluBon (-‐) (+) EvaluaKon Based on Alex Osborn’s technique of Brainstorming and Eric Ries’s book, “The Lean Startup” Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 26. SCAMPERR Crea?vity Canvas for GeneraKng and Improving Ideas ConKnuously Maximize Customer Delight and Minimize Customer Pain Generated Ideas Situa?on/Context/Challenge/Ques?on Principle q SubsKtute q Combine q Add (Adapt) q Modify q Put to other use q Eliminate q Reverse q Rearrange (-‐) (+) Based on Bob Eberle’s technique of SCAMPER Copyright 2013. Dr. Rod King. rodkuhnking@sbcglobal.net & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 27. Lateral Thinking Canvas for Thinking Different ConKnuously Maximize Customer Delight and Minimize Customer Pain Generated Ideas Situa?on/Context/Challenge/Ques?on (ExisBng; Status Quo; “As Is”) Techniques q ProvocaKon q Random Objects q Concept Fan q Essence q PMI q Challenge q Six Thinking Hats q Parallel Thinking (-‐) (+) Based on Edward de Bono’s Methodology of Lateral Thinking Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 28. Brand Disrup?on Canvas for CreaKng DisrupKve Ideas, Products, and Brands ConKnuously Maximize Customer Delight and Minimize Customer Pain Disrup?on Conven?on (“To Be”/Future) (“As Is”/Present) Vision (-‐) (+) Based on Jean-‐Marie Dru’s book, “DisrupKon” Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 29. Value Factors Canvas ConKnuously Maximize Customer Delight and Minimize Customer Pain (-‐) Pain Factors Delight Factors q Cost (Price) (+) q Revenue (Sale); Profit; Reward q Complexity q FuncKonality; VersaKlity q Inaccessibility q Performance q Unavailability (Trade-‐off) q Quality q Inconvenience q Brand (Status; Aura)/Novelty/Newness/DifferenKaKon q Time (Delay) q InteracKvity q Risk q CustomizaKon Value Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 30. Empathy Map Canvas: Worksheet for Understanding and Designing Customer Experience ConKnuously Maximize Customer Delight and Minimize Customer Pain Customer Thinking & Feeling Hearing Seeing Persona Saying & Doing (-‐) Pain (+) Gain q FrustraKons q AspiraKons q Obstacles/Constraints q Needs/Wants q Fear/Uncertainty/Doubt q Goals/ObjecKves/Strategies/TacKcs q Risks (Trade-‐off) q Success Criteria (Rewards) Based on Xplane’s Empathy Map: www.xplane.com Adapted by Dr. Rod King. rodkuhnhking@gmail.comt & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 31. Disadvantages-‐Advantages Canvas ConKnuously Maximize Customer Delight and Minimize Customer Pain (-‐) Disadvantages (+) Advantages Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 32. Force Field Canvas ConKnuously Maximize Customer Delight and Minimize Customer Pain (-‐) Forces Against (+) Forces For Based on Kurt Lewin’s technique of Force_Field Analysis Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 33. SWOT Analysis Canvas ConKnuously Maximize Customer Delight and Minimize Customer Pain (-‐) W: Weaknesses (+) S: Strengths T: Threats O: OpportuniKes Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 34. TRIZ Canvas ConKnuously Maximize Customer Delight and Minimize Customer Pain Generic Solu?on Generic Problem (Dilemma) Specific Solu?on Specific Problem (ContradicBon; Trade-‐off) (-‐) Harmful Effect (Weakness; Disadvantage) (+) Useful Effect (Strength; Advantage) (ContradicKon/ Trade-‐off) Ideal Final Result (Ideality): Zero Trade-‐off Based on Genrich Altschuller’s Methodology of TRIZ (“Theory of InvenBve Problem Solving”) Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 35.
- 36. Business Plan Canvas: Worksheet ConKnuously Maximize Customer Delight and Minimize Customer Pain Goals Objec?ves Strategies Targets (-‐) Cost (+) Revenue Mission/Vision Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 37. Triple Borom Line Canvas: Worksheet for Financial, Social, and Environmental Viability ConKnuously Maximize Customer Delight and Minimize Customer Pain Goals Objec?ves Strategies Targets (-‐) Pain (Cost; Disadvantages) (+) Delight (Benefit; Advantages) q Financial q Social q Environ. Shared Value/Mission/Vision Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 38. Discovery-‐Driven Plan Canvas: Worksheet for Managing Highly Risky Projects in Business ConKnuously Maximize Customer Delight and Minimize Customer Pain Objec?ves Consump?on Customer Segment Chain (Market) Marke?ng Strategy Opera?ng Specifica?ons Unit of Business Compe??on No. of Units (Industry Benchmarks) Milestones (Deliverables) Assump?ons (-‐) Cost (+) Revenue Key Metrics Success Criteria (ROI; Profit; Purpose; Validated Learning) Based on Rita McGrath and Ian MacMillan’s book, “Discovery-‐Driven Growth” Adapted by Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 39. “Gesng to Plan B” Canvas: Worksheet for Managing “Pivots” in Business Projects ConKnuously Maximize Customer Delight and Minimize Customer Pain Product/Service/Organiza?on Leaps of Faith Channel/ Customer Segment (QuesBons/ CRM (Market) AssumpBons) Hypotheses Environment (Falsifiable Results) (Industry) q Analogs q AnKlogs (-‐) Pain (Cost) (+) Delight (Revenue) q Opera?ng Model q Revenue Model Key Metrics q Investment Model q Working Capital Model Success Criteria (Gross Margin Model; Vision; Grand Leap of Faith; IPO; Profit; Findings; Insights) Based on John Mullins & Randy Komisar’s book, “Geqng to Plan B” Adapted by Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 40. Create Value Proposi?on & Strategy
- 41. Strategic Organiza?onal Development Canvas: Worksheet for Value ProposiKon ConKnuously Maximize Customer Delight and Minimize Customer Pain Product Value Proposi?on Customers (Minimum Viable Product/ Top 3 Features Top 3 P roblems Landing Page/ (Product/Service) Mock-‐up/Prototype/ Pilot (DraX) SoluBon/ Complete SoluBon (-‐) Pain (Cost) (+) Delight (DifferenKaKon; Revenue) Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 42. Value Net Canvas: Worksheet for CreaKng CoopeKKon Strategy ConKnuously Maximize Customer Delight and Minimize Customer Pain Suppliers Complementors Customers COMPANY Compe?tors (SubsKtutors) (-‐) (+) Based on Adam Brandenburger and Barry Nalebuff’s book, “Co-‐opeKKon” Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 43. Industry Arrac?veness Canvas: Worksheet for CreaKng CompeKKve Advantage Strategy ConKnuously Maximize Customer Delight and Minimize Customer Pain Bargaining Power Threat of Bargaining Power Of New Entrants Of Suppliers Customers INDUSTRY RIVALRY Threat of Subs?tute Products (-‐) Cost (+) Differen?a?on Trade-‐off (Strategy) INDUSTRY ATTRACTIVENESS (Margin; CompeKKve Advantage) Based on Michael Porter’s book, “CompeKKve Strategy” Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 44. Blue Ocean Strategy Canvas: Worksheet for CreaKng Blue Ocean Strategy ConKnuously Maximize Customer Delight and Minimize Customer Pain Blue Ocean Red Ocean (“To Be” Industry: (“As Is” Industry: Value Factors) Value Factors/Strategy Canvas) Goals/Objec?ves (Value ProposiKon) Strategy (Canvas) Value InnovaKon Tac?cs/4 Ac?ons q Eliminate q Reduce q Increase q Create (-‐) Cost (+) Value (DifferenKaKon; Revenue) BLUE OCEAN: Uncontested Market Space Where CompeBtors Are Irrelevant Based on W. Chan Kim and Renee Mauborgne’s book, “Blue Ocean Strategy” Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 45. Value Chain Canvas: Worksheet for DocumenKng and Analyzing Value Chain ConKnuously Maximize Customer Delight and Minimize Customer Pain Inbound Opera?ons Outbound Service Logis?cs Logis?cs Procurement Marke?ng & Sales Human Resource Management Technology Development Firm Infrastructure (-‐) Cost (+) Revenue PROFIT MARGIN Based on Michael Porter’s book, “CompeKKve Advantage” Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 46. Manage Business Strategy & Performance
- 47. Balanced Scorecard Canvas: Worksheet of 4 PerspecKves for Performance Management ConKnuously Maximize Customer Delight and Minimize Customer Pain Process Customer Learning & Growth (-‐) (+) Financial Based on Robert Kaplan and David Norton’s book, “The Balanced Scorecard” Copyright 2013. Dr. Rod King. rodkuhnking@sbcglobal.net & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 48. ConKnuously Innovate on Product
- 49. Lean Startup Cycle Canvas: Build-‐Measure-‐Learn Feedback Loop for ConKnuous InnovaKon ConKnuously Maximize Customer Delight and Minimize Customer Pain Product Ideas Customer Problem Discovery & ValidaKon (Customer Development: “Get Out Of the Building” or “OrganizaBon”) (-‐) (+) Data Based on Eric Ries’s book, “The Lean Startup” Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 50. Document & ReInvent Business Model
- 51. Four-‐Box Business Model Canvas: Worksheet for Business Model DocumentaKon & InnovaKon ConKnuously Maximize Customer Delight and Minimize Customer Pain Key Processes Customer Value Proposi?on Key Resources (-‐) (+) Profit Formula Based on Mark Johnson’s book, “Seizing the White Space” Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 52. Nine-‐Box Business Model Canvas: Worksheet for Business Model DocumentaKon & InnovaKon ConKnuously Maximize Customer Delight and Minimize Customer Pain Key Partners Key Ac?vi?es Value Proposi?on Customer Customer (KP) (KA) (VP) Rela?onships Segments (CR) (CS) Channels (CH) Key Resources Environment (KR) (Global) (-‐) Cost Structure (+) Revenue Streams (C$) (R$) The Big “Yellow” Building Blocks of the TacBcal Universal Problem Solving Canvas are adapted from The Business Model Canvas (www.businessmodelgeneraKon.com) and is licensed under the CreaKve Commons A=ribuKon-‐Share Alike3.0 Un-‐ported License
- 53. Tac?cal Org. Development Canvas 1: Worksheet for Business Model DocumentaKon & InnovaKon ConKnuously Maximize Customer Delight and Minimize Customer Pain Key Partners Key Ac?vi?es Value Proposi?on Customer Customer (KP) (KA) (VP) Rela?onships Segments (CR) (CS) Channels (CH) Key Resources Environment (KR) (Global) (-‐): PAIN (COST) Material/Info’ Cost: (+): DELIGHT (BENEFIT) Engagement: /AcquisiKon: Cost Staffing Cost: Revenue AcKvaKon: Structure (C$) Streams (R$) Equipment/Infrastructure/Facility Cost: RetenKon: DistribuKon/LogisKcs Cost: Revenue: Customer AcquisiKon Cost: Referral: Shared Value (PROFIT; Customer Experience) The Big “Yellow” Building Blocks of the TacBcal Universal Problem Solving Canvas are adapted from The Business Model Canvas (www.businessmodelgeneraKon.com) and is licensed under the CreaKve Commons A=ribuKon-‐Share Alike3.0 Un-‐ported License
- 54. Tac?cal Org. Development Canvas 2: Worksheet for Business Model DocumentaKon & InnovaKon ConKnuously Maximize Customer Delight and Minimize Customer Pain Key Partners Key Ac?vi?es Value Proposi?on Customer Customer (KP) (KA) (VP) Rela?onships Segment (CS) (CR) Thinking & Feeling Channels (CH) Hearing Seeing Key Resources Environment Persona (KR) (Global) Saying & Doing (-‐): PAIN (COST) Material/Info’ Cost: (+): DELIGHT (BENEFIT) Engagement: /AcquisiKon: Cost Staffing Cost: Revenue AcKvaKon: Structure (C$) Streams (R$) Equipment/Infrastructure/Facility Cost: RetenKon: DistribuKon/LogisKcs Cost: Revenue: Customer AcquisiKon Cost: Referral: Shared Value (PROFIT; Customer Experience) The Big “Yellow” Building Blocks of the TacBcal Universal Problem Solving Canvas are adapted from The Business Model Canvas (www.businessmodelgeneraKon.com) and is licensed under the CreaKve Commons A=ribuKon-‐Share Alike3.0 Un-‐ported License
- 55. Document and Analyze Process
- 56. SIPOC Process Canvas: Worksheet for DocumenKng & Analyzing a Process ConKnuously Maximize Customer Delight and Minimize Customer Pain S: P: O: C: Suppliers Process Output Customer I: Inputs (-‐) (+) Based on the technique of the SIPOC Process Map Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 57. Fishbone Canvas: Worksheet for Root-‐cause (Fishbone) Analysis ConKnuously Maximize Customer Delight and Minimize Customer Pain Supplies/ Process/ Offer Channels/ Customers/ Inputs/ Method (Product/Service) Communica?on Consumers Materials Employees/ Environment Management/ (Global) People Machinery/Tech-‐ nology/Infra’ (-‐) Pain (Cost) (+) Delight (Benefit; DifferenBaBon; Revenue) Effect (Vision; Profit; Customer Experience) Based on the technique of the Fishbone Diagram Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 58. Document and Analyze Supply Chain
- 59. Supply Chain Canvas: Worksheet for DocumenKng and Analyzing Supply Chain (Ecosystem) ConKnuously Maximize Customer Delight and Minimize Customer Pain Suppliers/Inputs/ Process/Strategy Offer Retailers/ Customers/ Partners (Product/Service) Channels/CRM Consumers Employees/Brand/ Environment IP (Global) Machinery/Tech-‐ nology/Infra’ (-‐) Pain (Cost) (+) Delight (Benefit; DifferenBaBon; Revenue) q Financial q Social q Environ. Shared Value (Vision; Profit; Customer Experience) Based on the technique of the Supply Chain Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 60. Plan and Manage Holis?c Marke?ng
- 61. MegaMarke?ng (13P) Canvas: Worksheet for HolisKc MarkeKng ConKnuously Maximize Customer Delight and Minimize Customer Pain Partners Process Product Promo?on Persona People Price Public Rela?ons Problem Place Packaging (-‐) (+) Performance Profit Based on the technique of MarkeBng Mix Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 62. Lean Six Sigma Canvas: A Universal Problem-‐Solving Template ConKnuously Maximize Customer Delight and Minimize Customer Pain PROBLEMS WICKED PROBLEMS TAME PROBLEMS Wicked (Unpredictable/Novel/Open/ Tame (Predictable/RouBne/Closed/ Change/Faith-‐based) Outcomes Stability/Fact-‐based) Outcomes Lean Startup Projects Six Sigma Projects (Rapidly discover, validate, and scale viable (SystemaKcally opKmize, improve, and/or renew supply chain as well as gain adapBve advantage) supply chain as well as gain compeBBve advantage) ConKnuous Product InnovaKon Business Model ReInvenKon ConKnuous Quality Improvement (ConKnuous Waste ReducKon) Innovators Improvers Lean Six Sigma Canvas Emergent Planning: Goal: ConBnuously Innovate on Products, Improve Quality, Deliberate Planning: Horizontal/Organic/“Jazz”/ Reduce Waste, and ReInvent Supply Chain (Business Model) VerKcal/SystemaKc/“Classical Experimental (Failing-‐fast) Culture Process: Problem-‐Plan-‐Build-‐Measure-‐Learn Music”/Risk-‐averse Culture Key Tool: Universal Problem Solving (UPS) Canvas Lean Startup Process Outcomes: Accelerated Learning; Integrated Body of Knowledge Six Sigma Process (Rapid IteraKve Process (BML): (Waterfall or Tollgate Process (DMAIC): Build-‐Measure-‐Learn) Define-‐Measure-‐Analyze-‐Improve-‐Control) Outcomes: Validated learning; Scalable business model Outcomes: Zero Defect; Zero Waste; Just-‐In-‐Time Delivery Copyright 2013. Dr. Rod King. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 63. Copyright 2013. Dr. Rod King. rodkuhnking@sbcglobal.net & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
- 64. UNIVERSAL PROBLEM SOLVING (UPS) CANVAS for Everyone ConKnuously Maximize Customer Delight and Minimize Customer Pain IDEA GENERATORS/ LEAN QUALITY IMPROVERS SUPPLY CHAIN MANAGERS PRODUCT INNOVATORS q Brainstorming Canvas q Six Sigma Canvas q Supply Chain Canvas q SCAMPERR CreaKvity Canvas q Lean Six Sigma Canvas q Five-‐QuesKon Canvas q SIPOC Process Canvas q Brand DisrupKon Canvas q Fishbone Canvas q Classic Lean Startup Canvas q DNA Canvas; TRIZ Canvas BUSINESS MODEL REINVENTORS UNIVERSAL INDUSTRY ANALYSTS PROBLEM SOLVING q Four-‐Box Business Model Canvas q Industry A=racKveness Canvas (UPS) CANVAS q Nine-‐Box Business Model Canvas q Value Chain Canvas For Everyone q Value Net Canvas q MegaMarkeKng (13P) Canvas Customized Worksheets PLANNERS AND STRATEGISTS PERFORMANCE MANAGERS MISCELLANEOUS q Business Plan Canvas q Balanced Scorecard Canvas q Lean Innovate SaLone Canvas q Blue Ocean Strategy Canvas q AspiraKon (Trade-‐off) Map q Discovery-‐Driven Canvas q Lean Startup Cockpit: Canvas of q Strategy Map Canvas Past, Present, and Future (StaKc) q Strategy Diamond Canvas Canvases CreaKve Commons License. rodkuhnhking@gmail.com & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing VDD University for Leaders, Managers, and Entrepreneurs
- 65. Share This Presenta?on h=p://goo.gl/tHGA7 Join the Movement of The One-‐Page Problem Solving Canvas “Whatever Problem You Have In Business, There’s a Canvas For It”