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Lean Kanban India 2018 | Kanban Maturity Model: Managing project and service in a fit-for-purpose organization | Teodora Bozheva
- 1. KMM For Project and Service Managers Teodora Bozheva @tbozheva
- 2. @tbozheva #kmm Objectives for this workshop Understand how the Kanban Maturity Model helps to • Improve project and service management • Evolve your organizational and business Agility. @tbozheva #kmm
- 3. @tbozheva #kmm Workshop outcome Current difficulties Actions Kanban practices Culture values that enable them
- 4. @tbozheva #kmm Exercise As a Project / Service Manager, which are the current challenges for your job? Think - Discuss - Summarize Current difficulties Actions Kanban practices Culture values that enable them
- 6. KMM for Project and Service Managers Teodora Bozheva Teodora@berriprocess.com
- 7. @tbozheva #kmm Project /Service Manager • Individual’s workload • Work status • Blocking issues • Defects and rework • Make work flow • Initial policies for managing the work • Initial understanding of team’s capability • Initial project portfolio board
- 8. @tbozheva #kmm Project /Service Manager • Dependencies • Customer expectations and acceptance criteria • Upstream options • Demand, capacity, classes of service, SLA • Triage • Initial forecasting • Service Delivery and Multiple-projects Review
- 9. @tbozheva #kmm Project /Service Manager • Local cycle time • Flow efficiency • Forecasting using predictive models • Risk profiling • Shared resources management • SLA on dependent services • Risk, Portfolio and Operations Reviews
- 10. @tbozheva #kmm • Look at the specific Kanban practices on the KMM poster • Stick the color notes over the practices to indicate the following: Green note: I use this practice in my project/service management routine Amber note: I do not apply this practice systematically or I have doubts related to the practice. Discuss • Which of your challenges do the amber practices address? • The development of which cultural values would enable the introduction of the new practices in your organization? Group work Exercise
- 11. @tbozheva #kmm Define the actions you would take to improve your project and service management Think - Discuss - Present Exercise Think - Discuss - Present Current difficulties Actions Kanban practices Culture values that enable them
- 13. @tbozheva #kmm www.kanbanmaturitymodel.com Materiales en castellano: www.berriprocess.com
- 14. Teodora Bozheva • 20+ years of experience in project management, leading software development projects of different size and complexity. • Coaching and teaching Kanban since 2012. • Working with companies in different domains: software development, IT services, bank, industry, communication media. • Her clients improve predictability and delivery time of their projects and services as well as their alignment around the purpose of their business. Teodora@berriprocess.com @tbozheva
- 15. @tbozheva #kmm Workshop outcome Current difficulties • • • Next 3 months target • • • Actions Kanban practices Culture values that enable them
- 17. @tbozheva #kmm Current difficulties • • • • • • Actions Kanban practices Culture values that enable them Think - Discuss - Summarize Exercise • What aspects of your management process would you change to make sure that your products and services are fit-for-purpose? • Review the list of your current challenges and the identified improvement needs for your management process. • Define your target for the next 3 months. Next 3- months target
- 19. @tbozheva #kmm Teodora Bozheva • Co-author of the “Kanban Maturity Model: Evolving Fit- for-Purpose Organizations” • 20+ years of experience in project management, leading software development projects of different size and complexity. • Coaching and teaching Kanban since 2012. • Working with companies in different domains: software development, IT services, bank, industry, communication media. • Her clients improve predictability and delivery time of their projects and services as well as their alignment around the purpose of their business. teodora@berriprocess.com @tbozheva www.berriprocess.com
Editor's Notes
- About me: Improvement initiatives have to demonstrate positive impact on the business results (Nemetschek; involved; eating the results of what we were defining for the organization) Agile require appropriate homeground (beginning of Agile movement; piloting agile methods; observing behavors and outcome) CMMI is useful as a model. Organizations who use it with focus on compliance, get compliant processes. Those who focuss process improvement, get improved processes. Those who ask for the expected minimum of practice implementation to pass the appraisal, usually get the certificate and little more. Those who say “this is a good idea, let see how we can adapt it to our context”, obtain improvements and valuable learning. Kanban and KMM enable creating the right combination of agiliity and discipline that leads to better business outcome. What inspired me to work on the KMM is the opportunity to develop useful guidance for evolving organizations towards their purpose and better business outcome. When I say business outcome, I mean satisfied customers, sustainable business and all this achieved through effective and flexible working routines.
- Clear shared understanding of Who are our customers? What they expect from us? Which are their expectation’s thresholds? Indicators focused on business outcome (KPIs) and organization’s health Concrete purpose-driven improvement Capability to adapt to quickly to changes in demand and customer expectations
- Dependencies Customer expectations Upstream options, value demand, failure demand, discarded and aborted work Available capacity. Classes of service and SLA Triage Initial forecasting. Track project progress, schedule and budget risk Customer acceptance criteria for work item type or class of work Service Delivery and Multiple-projects Review
- Local cycle time Waiting on dependencies Flow efficiency Smooth flow Forecast using predictive models Decisions based on statistical methods Shared resources management SLA on dependent services Risk, Portfolio and Operations Reviews