The document provides guidance on facilitating Joint Application Design (JAD) sessions with hotel staff to gather requirements for a new hotel management software system. It recommends: 1. Planning and scheduling sprint planning meetings or daily scrums to understand current processes and solicit ideas for desired future processes. 2. Defining roles like Scrum Master, Product Owner, and cross-functional team members to participate in sessions using techniques like role playing and prototyping. 3. Documenting gathered functional and non-functional requirements in a repository to define the new system from the end users' perspective.