Gina Greco, Manager of Data Services, CTRAC Direct, shared her insights on leading with emotional intelligence to over one hundred attendees of the National Postal Forum.

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S A N A N T O N I O
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LEADING WITH EMOTIONAL
INTELLIGENCE
Gina Greco / May 9, 2018
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1/ Introduction
2/ Intelligence vs Emotional Intelligence
3/ Core Competencies
4/ Strategies for Development
5/ Managing Others
6/ Conclusion
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Gina Greco
 Organizational Leadership /
Emotional Intelligence -
Baldwin Wallace
 18 years in mailing and
database management
 I love challenges of all kinds
 Mother to a 6 ½ year old
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emotional
intelligence
expectations
goals
emotions
stress
frustration
motivation
feelings
memory
Socialskill
thoughts
nonverbal communication
conflict resolution
social awareness
mental health
behavior
personality
education
understanding
confidence
knowledge
Personal growth
empathy
performance
relationships
ability
humor
selfawareness
selfregulation
management
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5. S A N A N T O N I O / 2 0 1 8
1/ Introduction
2/ Intelligence vs Emotional Intelligence
3/ Core Competencies
4/ Strategies for Development
5/ Managing Others
6/ Conclusion
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“The true sign of intelligence is not knowledge but
imagination.” – Einstein
“I know that I am intelligent, because I know that I
know nothing.” - Socrates
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 The ability to learn, understand or deal with new or trying
situations. The ability to apply that knowledge to manipulate one’s
environment or to think abstractly.
 A very general mental capability that, among other things, involves
the ability to reason, plan, solve problems, think abstractly,
comprehend complex ideas, learn quickly and learn from
experience.
 The ability to not only acquire and retain knowledge but to also
apply that knowledge as skills to the environment around you.
What is Intelligence?
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 The ability to recognize, understand and manage emotions in
ourselves and others.
 To discern between different feelings and label them appropriately.
 Emotional intelligence should be used to guide thinking and
behavior, and manage and/or adjust emotions to adapt to
environments and achieve goals.
What is Emotional Intelligence?
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What’s the difference?
Intelligence is what I know. Gained
knowledge.
Emotional Intelligence is what I do.
Presentation of knowledge.
Intelligence is a innate – the capacity to
which you can gain knowledge is not up
to you.
Emotional Intelligence is acquired – the
capacity to which you can gain
awareness and control is up to you.
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“The emotional brain responds
to an event more quickly than
the thinking brain.”
-- Daniel Goleman
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1/ Introduction
2/ Intelligence vs Emotional Intelligence
3/ Core Competencies
4/ Strategies for Development
5/ Managing Others
6/ Conclusion
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Self-Awareness Competency
 Emotional Awareness
The ability to read and understand your emotions as well as recognize
their impact on work performance and relationships
 Accurate Self-assessment
The ability to give a realistic evaluation of your strengths and limitations
 Self-confidence
To have a positive and strong sense of one’s self-worth.
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Self-Management Competency
 Self-Control
The ability to keep disruptive emotions and impulses under control
 Transparency
Maintaining standards of honesty and integrity, managing yourself and responsibilities
 Adaptability
Having the flexibility in adapting to changing situations and overcoming obstacles
 Achievement Orientation
Guiding drive to meet an internal standard of excellence
 Initiative
Readiness to seize opportunities and act
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Social Awareness Competency
 Empathy
Understanding others and taking an active interest in their concerns
 Organizational Awareness
The ability to read the currents of organizational life, build decision networks
and navigate politics
 Service Orientation
Recognizing and meeting customers’ needs.
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Relationship Management Competency
 Visionary Leadership
Inspiring and guiding groups and individuals
 Developing Others
The propensity to strengthen and support the abilities of others through feedback and guidance
 Influence
The ability to exercise a wide range of persuasive strategies with integrity, and also includes
listening and sending clear, convincing and well-tuned messages
 Change Catalyst
The proficiency in initiating new ideas and leading people in a new direction
 Conflict Management
The ability to resolve disagreements and collaboratively develop resolutions
 Building Bonds
Building and maintaining relationships with others
 Teamwork
The promotion of cooperation and building of teams
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1/ Introduction
2/ Intelligence vs Emotional Intelligence
3/ Core Competencies
4/ Strategies for Development
5/ Managing Others
6/ Conclusion
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Development of Self-Awareness
 Recognition of “Who I Am”
 The ability to recognize and understand your
moods, emotions and drives as well as their
effect on others.
 Strategies:
 Know your strengths
 Know your triggers
 Self-talk
 Slow down
 Emotion Labeling
 Journaling
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Development of Self-Management
 Regulation of “What I Do”
 The ability to control or redirect disruptive impulses and moods, the propensity
to suspend judgement and to think before acting.
 Keys:
 Know when your strength become a weakness
 Control reactions, especially when triggered
 Recognize negative self-talk and take action
to make it positive and goal oriented
 Embrace change
 Hold yourself accountable
 Never give up
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Development of Social Awareness
 Recognition of “Who they are”
 The ability to understand the emotional makeup of other people, skill in treating
people according to their emotional reactions.
 Keys:
 Empathy
 Listen
 Respond to feelings
 Help others
 Pay attention to body language
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Development of Relationship Management
 Also called Social Skills - Regulation of “What they do”
 The proficiency of managing relationships and building networks, an ability to find
common ground and build rapport
 Keys:
 Follow-up on what you know
 Be curious of others’ experiences
 Ask the next question
 Develop a team according to strengths
 Understand your influence
 Communicate effectively
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1/ Introduction
2/ Intelligence vs Emotional Intelligence
3/ Core Competencies
4/ Strategies for Development
5/ Managing Others
6/ Conclusion
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Why is this important?
It is important to understand peoples intelligence, what they are capable
of understanding.
It is just as important to understand peoples ability to cope and what they
are capable of enduring.
Managing yourself
 You are your teams “Emotional Thermostat”. Your mood and approach to problems
greatly influence those around you, not just your knowledge of a subject or job.
Managing others
 Knowing employees strengths and capabilities, not just their job knowledge, allows
you to better manage them utilizing their own strengths to empower them, challenge
them and trust in them.
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 High EQ is correlated with successful and less aggressive interpersonal
relationships.
 People with high EQ tend to be more pleasant, socially skilled and
empathic to be around.
 Higher EQ generally indicates better negotiating ability and social
dynamics in the workplace
 People with higher EQ tend to have a better psychological well-being,
with better self-esteem and stress levels while it also correlates to making
healthier choices and behaviors.
What does Emotional Intelligence look like?
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High
Assertive
Strong-Willed
Decisive
Ambitious
Charming
Sociable
Good Listener
Enthusiastic
Patient
Consistent
Stable
Persuasive
Careful
Meticulous
Detailed
LowVS
Aggressive
Demanding
Bossy
Confrontational
Glib
Selfish
Poor Listener
Impulsive
Resistant to Change
Passive
Slow
Stubborn
Critical
Picky
Perfectionist
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“If you are tuned out of your own
emotions, you will be poor at
reading them in other people.”
-- Daniel Goleman
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1/ Introduction
2/ Intelligence vs Emotional Intelligence
3/ Core Competencies
4/ Strategies for Development
5/ Managing Others
6/ Conclusion
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Key Takeaways
 Reflect on yourself and learn to be aware of your emotions
 Know how your emotions affect your decisions and actions
 Anticipate the needs and expectations of those you lead
 Have control and restraint of your emotions
 Think it through
 Communication is Key
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“The knowledge that you have
emerged wiser and stronger from
setbacks means that you are, ever
after, secure in your ability to survive.”
- J.K. Rowling
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Thank you!
Gina Greco
Manager of Data Services
ggreco@ctracdirect.com
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