This document summarizes an interview with Dr. Kalmen Feinberg, the Laboratory Director of St. Luke's Miners Hospital. Some of the key points discussed include how Dr. Feinberg upholds the hospital's mission of providing excellent and affordable care, the challenges of changing electronic health records and rising healthcare costs, innovations like new laboratory machines, managing different staff opinions, and strategies for self-improvement like continuing education and valuing employee feedback.

1. By: Karyssaann Costagliola

2. St. Luke’s Miners Mission
 The mission of St. Luke's University
Health Network is, “an unwavering
commitment to excellence as we care
for the sick and injured; educate
physicians, nurses and other health care
providers; and improve access to care in
the communities we serve, regardless of
a patient's ability to pay for health care.”

3. About St. Luke’s Miners
 This hospital is a fully accredited not for
profit 45 bed acute care hospital
founded in 1910
 It is also equipped with a 48-bed skilled
nursing facility that also offers post-op
physical therapy
 It serves about 11,000+ people annually
of all different types of people and ages
 It is a newly accredited Level IV Trauma
Center

4. About St. Luke’s Miners (cont.)
 It is staffed with over 95 physicians that
represent 24 different specialties that
give patients more options when
receiving the care they need
 This hospital also has over 35 offsite
outpatient services that help prevent the
need for far travel for the patients it
serves

6. Strategies to make Interview
 First I wanted to really think who would
be the best person to interview for this
type of interview
 When I decided to interview Dr. Kalmen
Feinberg M.D. who is not only our
Laboratory Director he is the head of 3
other hospitals and has had experience
for

7. Strategies (cont.)
 The difficulties I had to face while trying
to schedule this interview is get Dr.
Feinberg when he was not busy or when
I had time on break
 Strategies I did to overcome this was I
waited until I worked 2nd shift when there
was more of a break with the workload
and when he was there reviewing cases

8. Interview Questions
 I conducted this interview and tried to
get the best possible answers from Dr.
Feinberg also integrating my own
knowledge of the company

9. How do you integrate the agency’s
mission to day to day operations?
 Dr. Feinberg’s answer was that he tries
to uphold all the standards of the
hospital and applies it to the laboratory
setting when having his staff get quality
results. He is constantly educating
himself on the new innovations in Lab
Medicine and tries to bring that back to
our lab and apply it to our work.

10. What are the challenges your agency’s
delivery of healthcare to the client population?
 The challenges he states that is faced is
the changing over of the EHR and the
way the lab results cross over. At times
some offices are not equipped with the
up-to-date software needed for smooth
communication between offices which
leads to delays in results and patient
treatment

11. Challenges (cont.)
 He also stated that with the new
healthcare reform it leads to rise in
healthcare costs and what the hospital
actually gets reimbursed for. He feels
the government has changed a lot since
when he first started and now they set a
standard that cannot be perfectly
reached which leads to less
reimbursement especially with Medicare
patients.

12. What innovations have you implemented
to meet healthcare outcomes to the
client population?
 Innovations he has implemented is
keeping up with the modern technology
and staying up to date with the latest
machinery for testing specimens. He
also stated there is constant continuing
education for all lab staff to keep up with
their knowledge so the lab as a whole
can give the patients the best quality
care

13. Machinery

14. What are your greatest challenges
in managing staff?
 Dr. Feinberg stated his biggest
challenge is combining everyone’s
opinion and knowledge to one idea that
everyone will agree with and follow.
Scheduling and properly staffing
different shifts and basing it off seniority
sometimes can be a challenge he states
when dealing with unions.

15. Managing staff challenges (cont.)
 He also stated that it is also difficult in
knowing what shift should have more
staffing and what shift might not need as
many people while still keeping
everyone happy in the decision. At the
end of the day it is what will give the
best patient care and fastest quality
results.

16. What are the important lessons you have
learned in balancing client outcomes and
staff needs?
 Dr. Feinberg stated that the most
important lesson he has learned in
balancing the two are to maintain great
staff that feel important and are involved
in changes that may occur in the lab
which will lead to them enjoying their job
and working together which will affect
the quality work they do and giving the
best patient care possible

17. What strategies do you use for positive
self-management and personal renewal?
 Strategies he uses for this he states that
he has surveys on his performance and
what the staff feel he is doing right and
what needs improvement. He holds
weekly meetings to discuss any issues
in the lab and wants feedback and the
involvement of his employees to see
their opinions on how the make things
better.

18. Self-management (cont.)
 He feels giving the employees a sense
that their opinion does matter and to
help turn the lab into a positive direction
it leads to them working better and
trusting him as a boss. He continues to
educate himself in managing skills or
new innovations out there because he
can’t direct his employees if he himself
lacks in knowledge.

19. Self-management
 He feels that in order to have a great
working environment and to give the
patients the best care possible it starts
with him being a good leader and his
employees to believe in and trust in his
management skills.

20. Summary
 It was enlightening to interview Dr.
Feinberg and the knowledge he has for
the length of time he has been in his
profession. It also shows no matter how
good or how long a manager there is still
some road blocks that are faced it just a
true manager knows how to overcome
them and lead his team to where they
need to be to give the best care possible