1. Eight Leadership Blind Spots
What you can’t see can hurt you.
Dr. Jim Bohn
Pro/Axios
Minneapolis, MN USA
“Hand me the crescent wrench, you idiot!”
2. • As children, some among us have helped a parent with
car repairs. This generally involves working under a car.
• Inevitably, during a moment of their frustration, we
would receive an instruction from our Master
Mechanic. It sounded something like this:
“Hand me the crescent wrench, you idiot!”
• At this point, we were flummoxed, because at age eight
we had no idea what a crescent wrench was (and there
were many items in the toolbox to choose from!)
• Yet, as organizational leaders, we often do the same
thing to our people …
3. • We do this to employees. We spend time thinking
about corporate strategy… a lot of time. We
know what the Crescent Wrench is.
• We’re thinking really hard, while our team members
may be completely in the dark to our plans.
• Then at a crucial moment, we ask them to be
competent on something they know absolutely
nothing about. “Hand me the Crescent Wrench!”
Blind Spot #1: Assuming others know
what we know.
4. Throughout our careers,
our egos confound us
creating blind spots
that limit our vision
and effectiveness.
This presentation identifies a few leadership
blind spots … (I’ve observed them all and been
guilty of many.)
5. Blind Spot #2: We create the world in
our image.
• As Leaders we play to our strengths but that
may not always be good.
• Our past successes can become the only approach
we use to solve problems.
• When we insist on replicating that approach in a
new environment, we can fail.
Willingness to hear a dissenting point-of-view can
open our eyes.
6. Blind Spot #3: We talk and assume
we’ve been effective in our
communications.
• Sound byte communication is common
these days due to workload overload.
• Sound byte communication is ineffective.
• I talk, therefore you should know… (Cartesian
management).
• And it’s corollary: I think, therefore you should do.
Taking five minutes to ensure team member
comprehension opens our eyes.
7. Blind Spot #4:
The pressures of the job may cause us
to lose patience with others.
• We use abrupt, terse statements.
• We limit eye contact.
• We disconnect with our listeners.
Remembering the impact of someone’s impatience
with us can open our eyes.
Think candor without edges.
8. Blind Spot #5: We (sometimes
unwittingly) categorize people.
• As leaders we often struggle through heavy workloads
and MBA graduate courses to reach the top of the ladder.
• It is tempting to dismiss those who have not
accomplished what we’ve achieved.
• People sense (and remember) dismissive and
condescending behavior toward them.
Being aware that everyone wants fundamental respect
can open our eyes.
9. Blind Spot #6: We send conflicting
signals.
• We say one thing, yet do another.
• We tell one team something,
another team something else.
• We drive people crazy.
A willingness to receive corrective feedback about our
style can open our eyes.
10. Blind Spot #7: We don’t stay the
course long enough to induce change.
• The “New Shiny Object” often
distracts us from the task at hand.
btw - What color is the ball over there?
• Without discipline, novelty always wins over boredom.
• Inducing change in Organizational DNA takes a lot of
time and a great deal of persistent effort.
Accountability for results can open our eyes.
11. Blind Spot #8: Forgetting to check the
rear view mirror.
• Some leaders are so intelligent they’re moving so fast
others simply cannot follow.
• Hint: They have no idea where we’re going
(but we’re sure they do!)
Other leaders believe they have convinced their teams to
follow them … but they haven’t.
Checking to see if others are following can open our eyes.
14. Pro/Axios
• We offer plainspoken guidance for those
who do the work.
• Check out the Rapid Diagnostic @
www.ProAxios.com
• info@proaxios.com
• 651-302-1574
• Minneapolis, MN, USA
5/3/2013Organizational Insight
Leading to
Organizational
Transformation