Leaddesk is a comprehensive platform for call centers, inside sales, and telemarketing, managing over a million calls weekly. It offers an all-in-one solution that includes call logging, agent tracking, and B2B/B2C contact databases. The document outlines various components such as agent groups, orders, inbound operations, and detailed database structure for effective campaign management.

1. Presentation
Database description (very short version)
Background:
LeadDesk is the industry-leading platform for call center, inside sales and
telemarketing operations. More than 1 million calls handled each week.
LeadDesk platform includes (A) All-in-one software for call centers and telesales
team, (B) Control & communication solution for product owners with outsourced
call centers, (C) Database of B2B and B2C contact information.
Contact sales@leaddesk.com

2. Tables that connect
campaigns/calling
lists/products/agent groups/agents
together Description Call logging/agent tracking/reporting Description Orders Description Inbound operations and stats Description
Customer features (calendar
and scripting results) Description
agent_groups Agent group names activitys Agent activity history order_states Order statuses inbound_calls Incoming call logs cal_meeting Calendar feature
agent_groups_agents Agent group relations agents_activity Agent activity history orders Orders with order id inbound_extensions Available extensions cal_meeting_information Calendar feature
agent_groups_campaigns Agent group relations agents_history Agent activity history orders_products Ordered products inbound_queues Available queues cal_participants Calendar feature
agents Agent list call_logs Call log table (in+out) orders_products_optionsProduct selections inbound_queue_skills Agent skill relations cal_project Calendar feature
calling_lists Calling lists callbacks Callback logs orders_state_history Order change log inbound_skills Agent skills
calling_lists_campaigns Calling list relations agents_skills Agent skills manuscripts Scripting feature
campaigns Campaign list agents_status Agent statuses (readiness) manuscripts_pages Scripting feature
campaigns_products Product relations agent_queue Current queue data manuscripts_results Scripting results
contacts All contact data manuscripts_result_valuesScripting results
contacts_modified Contact data history manuscripts_transitions Scripting results
customers Phone number lists
productgroups Product grouping
productgroups_campaigns Product group relations
productgroups_products Product group relations
products Products/forms
products_options Products/forms details
products_options_properties Products/forms details
reasons Call results
General database structure overview

3. call_logs
1 rivi = 1 puhelu
1001;2012-04-18 12:34; not
answered;....
Customers
1 rivi = 1 soittolistan numero
1001; ”Eskon kännykkä”;0401234567
1002; ”Eskon lanka”;0501234567
Contacts
1 rivi = 1 soittolistan asiakas
”Esko Esimerkki; Testikatu 1”
orders
1 rivi = 1 tilaus
”Esko tilaus;2012-04-18”
Orders_products
1 rivi = Tilauksen yksi tuote
”Lehtitilaus 12kk”
Orders_products_options
1 rivi = 1 tilauksen yhden
tuotteen yksi valinta
”12kk”;”4 erässä”
Agents
1 rivi = 1 agentti
1007;Agentti XYZ;Etunimi Sukunimi
Campaigns
1 rivi = 1 agentti
1020;Kampanja Lehtimyynti;
Contact_id
Agent_id Campaign_id
Orders_products_id
Order_id
EXAMPLE: Call logs and orders (relations)