SlideShare a Scribd company logo
docs.mcafee.com –
“Everything in one place”
McAfee’s implementation of Zoomin Docs
Paul Masalsky | Solutions Architect
2
About McAfee
▪ “That red shield” in your Windows taskbar, and much more…
▪ “An independent company dedicated to cybersecurity and driven forward with a
clear sense of purpose – to make the world a safer place.“
▪ Over 50 business products that provide:
▪ Advanced threat analysis
▪ Data protection and encryption
▪ Network, database, server, and web security
▪ Security information and event management (SIEM)
▪ Consumer products that “safeguard your identity and make sure private life
stays that way“
Examples are: McAfee© Total Protection™, McAfee© LiveSafe
3
We are also somewhat entertaining…
We became Intel Security… and then
recently became McAfee again…
4
About McAfee Technical Publications
▪ Over 50 technical authors, information architects,
PMs, etc. (geographically distributed)
▪ Using structured authoring with DITA/CMS for ~8 years
▪ Author in en-us, translate into ~30 languages
▪ ~25,000 new/changed source objects per year
▪ ~25,000 translated objects per year
▪ Currently supported output formats:
▪ Corporate products doc portal
▪ PDF
▪ Webhelp
5
A little history
▪ ~3 years ago, McAfee developed a system for dynamic content generation
▪ For consumer products documentation
▪ Still uses CMS for authoring and object management
▪ Delivery now performed via a local solution
▪ We currently deliver content to
product builds Customer
Support & other sites, and
docs.mcafee.com
▪ Content Solutions Team provides:
▪ Information architecture
▪ Project management
▪ Engineering support
6
Goals for McAfee technical docs
▪ “Everything in one place”
▪ Optimize the user experience
▪ Deliver the right information at
the right time
A single source of truth:
▪ Harness feedback from users
▪ Integrate with other McAfee
sites
▪ Gather and analyze metrics
7
Why Zoomin Docs?
▪ McAfee had been a Suite Solutions customer for many years
▪ Strong knowledge of DITA and content management systems
▪ Emphasis on faceted and full-text search
▪ Features for:
▪ Language selection
▪ User feedback
▪ Articles/announcements
▪ Security
▪ Context sensitive help
8
Creating docs.mcafee.com
▪ New information architecture
▪ Update content model
▪ Centrally manage facets
▪ Reuse/consistency rules
▪ Condition/link guidelines
▪ New processes (publishing,
l10n, product & web site
integrations, user feedback)
▪ Work with Zoomin to design/develop site & CMS publishing plugins
▪ Communicate changes to other organizations
9
docs.mcafe.com
10
Where do we go from here?
▪ Central taxonomy
▪ Analyze user feedback and site metrics
▪ Integrate with other McAfee sites
▪ Automated publishing
▪ Integrate with UI repository
▪ Expand scope of information
▪ Collaborative reviews
McAfee, the McAfee logo, McAfee® Total Protection™, and McAfee® LiveSafe are trademarks or registered trademarks of McAfee, LLC or its subsidiaries in the U.S. and/or other countries.
Other names and brands may be claimed as the property of others.
Copyright © 2017 McAfee, LLC.

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LavaCon 2017 - Case Study: How McAfee/Intel Security Scaled Up to Dynamic Enterprise Publishing

  • 1. docs.mcafee.com – “Everything in one place” McAfee’s implementation of Zoomin Docs Paul Masalsky | Solutions Architect
  • 2. 2 About McAfee ▪ “That red shield” in your Windows taskbar, and much more… ▪ “An independent company dedicated to cybersecurity and driven forward with a clear sense of purpose – to make the world a safer place.“ ▪ Over 50 business products that provide: ▪ Advanced threat analysis ▪ Data protection and encryption ▪ Network, database, server, and web security ▪ Security information and event management (SIEM) ▪ Consumer products that “safeguard your identity and make sure private life stays that way“ Examples are: McAfee© Total Protection™, McAfee© LiveSafe
  • 3. 3 We are also somewhat entertaining… We became Intel Security… and then recently became McAfee again…
  • 4. 4 About McAfee Technical Publications ▪ Over 50 technical authors, information architects, PMs, etc. (geographically distributed) ▪ Using structured authoring with DITA/CMS for ~8 years ▪ Author in en-us, translate into ~30 languages ▪ ~25,000 new/changed source objects per year ▪ ~25,000 translated objects per year ▪ Currently supported output formats: ▪ Corporate products doc portal ▪ PDF ▪ Webhelp
  • 5. 5 A little history ▪ ~3 years ago, McAfee developed a system for dynamic content generation ▪ For consumer products documentation ▪ Still uses CMS for authoring and object management ▪ Delivery now performed via a local solution ▪ We currently deliver content to product builds Customer Support & other sites, and docs.mcafee.com ▪ Content Solutions Team provides: ▪ Information architecture ▪ Project management ▪ Engineering support
  • 6. 6 Goals for McAfee technical docs ▪ “Everything in one place” ▪ Optimize the user experience ▪ Deliver the right information at the right time A single source of truth: ▪ Harness feedback from users ▪ Integrate with other McAfee sites ▪ Gather and analyze metrics
  • 7. 7 Why Zoomin Docs? ▪ McAfee had been a Suite Solutions customer for many years ▪ Strong knowledge of DITA and content management systems ▪ Emphasis on faceted and full-text search ▪ Features for: ▪ Language selection ▪ User feedback ▪ Articles/announcements ▪ Security ▪ Context sensitive help
  • 8. 8 Creating docs.mcafee.com ▪ New information architecture ▪ Update content model ▪ Centrally manage facets ▪ Reuse/consistency rules ▪ Condition/link guidelines ▪ New processes (publishing, l10n, product & web site integrations, user feedback) ▪ Work with Zoomin to design/develop site & CMS publishing plugins ▪ Communicate changes to other organizations
  • 10. 10 Where do we go from here? ▪ Central taxonomy ▪ Analyze user feedback and site metrics ▪ Integrate with other McAfee sites ▪ Automated publishing ▪ Integrate with UI repository ▪ Expand scope of information ▪ Collaborative reviews
  • 11. McAfee, the McAfee logo, McAfee® Total Protection™, and McAfee® LiveSafe are trademarks or registered trademarks of McAfee, LLC or its subsidiaries in the U.S. and/or other countries. Other names and brands may be claimed as the property of others. Copyright © 2017 McAfee, LLC.