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ANDRES CRESPOCORBEN KETELSEN
• 	 B R A N D I N G A N D I D E N T I T Y
• 	 E F F E C T I V E E M A I L M A R K E T I N G
• 	 S O C I A L M E D I A M A N A G E M E N T
• 	 A P P D E V E L O P M E N T
• 	 C R E A T I V E W R I T I N G
The only app rewarding
wineries & wine lovers.
discover. share. get rewards
Target subscribers through
advanced segmentation
without the manual labor
of list importing
software
solutions
digital identity
C O N G R U E N C Y I S K E Y
hard to recognize
Your customer has
trouble associating your
content with your entity.
Your customer doesn’t
get that gut feeling when
they see you.
Your customer moves on
and the experience fades
in their memory.
hard to rememberhard to digest
digital identity struggles
brand document
Create a document that will
serve as the north star.
Give yourself the ability
to translate into the
digital space.
Assign a capable and
respected individual the
responsibility.
internal expectationsweb safe fonts
solutions we use
A S I M P O R T A N T A S Y O U R W I N E L A B E L
tasting room to inbox
O B J E C T I V E B A S E D M A R K E T I N G
going through phases
A customer comes to the
tasting room. The first
question you ask is “Is this
your first time visiting?”
customer
life cycle
R E T E N T I O N
ENGAGEMENT
A C Q U I S I T I O N
TOP
FUNNEL
MIDDLE
FUNNEL
BOTTOM
FUNNEL
$
thank you walla walla
Corben Ketelsen, Advo Global - The Phases of Customer Relationships

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Corben Ketelsen, Advo Global - The Phases of Customer Relationships

  • 2.
  • 3.
  • 4. • B R A N D I N G A N D I D E N T I T Y • E F F E C T I V E E M A I L M A R K E T I N G • S O C I A L M E D I A M A N A G E M E N T • A P P D E V E L O P M E N T • C R E A T I V E W R I T I N G
  • 5. The only app rewarding wineries & wine lovers. discover. share. get rewards
  • 6. Target subscribers through advanced segmentation without the manual labor of list importing software solutions
  • 7. digital identity C O N G R U E N C Y I S K E Y
  • 8. hard to recognize Your customer has trouble associating your content with your entity. Your customer doesn’t get that gut feeling when they see you. Your customer moves on and the experience fades in their memory. hard to rememberhard to digest digital identity struggles
  • 9. brand document Create a document that will serve as the north star. Give yourself the ability to translate into the digital space. Assign a capable and respected individual the responsibility. internal expectationsweb safe fonts solutions we use
  • 10. A S I M P O R T A N T A S Y O U R W I N E L A B E L tasting room to inbox
  • 11.
  • 12.
  • 13.
  • 14. O B J E C T I V E B A S E D M A R K E T I N G going through phases
  • 15. A customer comes to the tasting room. The first question you ask is “Is this your first time visiting?” customer life cycle R E T E N T I O N ENGAGEMENT A C Q U I S I T I O N TOP FUNNEL MIDDLE FUNNEL BOTTOM FUNNEL $