Jeffrey O'Connell is seeking a position in IT. He has a background in sales, customer service, and retail management. He is currently completing his third year of a Bachelor of Science degree in IT Management. His education includes modules in databases, networking, web design, and software testing. Notable projects include a service level agreement proposal and website construction. He is interning at Sage Hibernia providing customer support and developing new IT skills. Prior work experience includes retail management roles at Eason and Sons with responsibilities like managing teams, stock levels, and business accounts.

1. Jeffrey O Connell
Phone no: 01-4510032 Mobile No: 086-1654107
E-Mail Address: jeffreycnnll@yahoo.ie
LinkedIn: https://ie.linkedin.com/in/jeffreyoconnellitgraduate
Short Personal Profile: I have a background in sales and customer service, excellent people skills. I
work well in a team environment and under pressure meeting deadlines etc. I take an organised approach
to my work at all times. My computing skills range from Service Management, ITIL Basics,Networking,
Web Design and Development, Software testing, a knowledge of Databases and SQL,and I am also
proficient in all Microsoft Office applications. I also have experience working in an inbound and
outbound calls environment. In addition, I am a self-starter and quick learner and will be completing my
third year in an IT Management Bachelor’s degree in September 2016.
EDUCATION & Qualifications
Institute of Technology, Tallaght - IT Management
2013-to-date IT Management Bachelor of Science (BSc)
Third Year
Modules included: Advanced Databases; Cloud Services and Distributed Computing; Innovation and
Enterprise; Networking 3; Operating Systems; Web Design and Development 2; (results available 2016).
Second Year
Modules included: Database Design and Programming (B-); Discrete Math 2 (B); Computer Services
Management (B+); Networking 1 (C+); Software Quality Assurance and Testing (B+); Web Design and
Development (B-); Database Administration (C+); Financial Management (C); Information Security (B-);
Management Science (C); Networking 2 (B+); Object Oriented Analysis and Design (D).
First Year
Modules included: Database Fundamentals (B+); Computer Architecture (B); Discrete Math 1 (B);
Information Systems (B); Fundamentals of User and Web Development (B); Object Oriented Systems
Analysis (B); Operating Systems (B); Statistics (C); Software Development (B); Social Media
Communications (B+).
Important Projects Completed
Proposal of a Service Level Agreement,Definitive Black Box and White Box testing of a mock
application and Construction and hosting via the Play framework of a working eight-page website.

2. EMPLOYMENT HISTORY
Sage Hibernia Ltd SageOne Payroll customer support internship 2016-
 Dealing with customers on a daily basis;
 Accessing customer’s computers remotely;
 Sorting customer issues in the shortest time possible;
 Working within in a team;
 Developing new IT skills from training provided by Sage;
 Meeting monthly KPIs;
 Selling and crossing of multiple Sage products;
Eason and Sons, O Connell Street, Retail Manager 2008-2013
 Managing and motivating goods inwards and floor teams to increase sales and ensure efficiency;
 Managing stock levels and making key decisions about stock control;
 Using information technology to record sales figures, for data analysis and forward planning;
 Responding to customer complaints and comments;
 Organising special promotions, displays, events and book signings;
 Attending and chairing meetings;
 Updating colleagues on business performance,new initiatives and other pertinent issues;
 Writing weekly, monthly and quarterly section reports, talking to colleagues and customers, and
identifying or resolving urgent issues;
 Maintaining awareness of market trends in retail and related industries;
Eason and Sons, Dawson Street, Accounts Manager 2000-2007
 Managing all of the store’s business accounts;
 Receiving inbound and making outbound calls to customers and making cold calls to potential
customers;
 Negotiating best prices with publishers and logistics partners;
 Reaching key deadlines for business customer’s orders;
 Constantly seeking out new business via current customers and generalnetworking;
ACHIEVEMENTS
I returned to education after working for a number of years in the retail industry in order to take my career
in a new direction by enrolling in a Level 6 Certificate of Computer Science program at Griffith College
Dublin. I have since progressed in my studies from Griffith College, to a BSc degree in IT Management
at The Institute of Technology Tallaght.
References available onrequest.